# Best Call Center Infrastructure (CCI) Software - Page 6

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)





## Top Call Center Infrastructure (CCI) Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,378 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" |
| 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,550 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" |
| 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,590 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" |
| 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" |
| 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" |
| 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,030 reviews) | High-volume outbound calling with built-in CRM | "[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)" |
| 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" |

---
## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software?
*AI-generated · Last updated: May 26, 2026*
### Which is the best call center infrastructure platform for enterprises?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort.


### Which call center infrastructure has the lowest downtime?
Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods.


### Which CCI software is best for cloud-based deployments?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention.


### What top-rated platforms for real-time call analytics?
Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity
- [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance


### What top CCI solutions for regulatory compliance?
Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows


### What top tools for managing inbound and outbound call operations?
Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management
- [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations


### What best tools for scaling call center operations?
Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools
- [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination


### What best CCI tools for remote call center teams?
Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history
- [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment


### What best CCI solutions for integrating voice, chat, and email support?
Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels.

**Here are some of the top-rated products on G2:**

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support
- [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication
- [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents


### Which call center platform offers AI-driven call routing?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features.




## G2 Grid® for Call Center Infrastructure (CCI) Software
![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977)
Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling.
Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling)


## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?
**Total Products under this Category:** 365

### Category Stats (Jul 2026)
- **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: VirtualPBX (+0.74%) - Among all products in this category, VirtualPBX recorded the largest rating increase compared to last month
*Last updated: July 18, 2026*


## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,000+ Authentic Reviews
- 365+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case?

- **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews)
- **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews)
- **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Top Trending:** [Maqsam](https://www.g2.com/products/maqsam/reviews)
- **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews)


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---

## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026?
### 1. [Eclipse CMS4](https://www.g2.com/products/eclipse-cms4/reviews)
Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.


**Average Rating:** 2.5/5.0
**Total Reviews:** 2

**Who Is the Company Behind Eclipse CMS4?**

- **Seller:** [Data Track Technology](https://www.g2.com/sellers/data-track-technology)
- **Year Founded:** 1979
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/datatrackuc/ (53 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business




#### What Are G2 Users Discussing About Eclipse CMS4?

- [What is Eclipse CMS4 used for?](https://www.g2.com/discussions/what-is-eclipse-cms4-used-for)

### 2. [IVR](https://www.g2.com/products/ivr/reviews)
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless. IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity. Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate IVR?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind IVR?**

- **Seller:** [Acefone](https://www.g2.com/sellers/acefone)
- **Year Founded:** 2019
- **HQ Location:** Gurgaon, Haryana
- **Twitter:** @acefoneuk (212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/acefone/ (238 employees on LinkedIn®)
- **Phone:** 1800-121-7777

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business



#### What Are Recent G2 Reviews of IVR?

**"[Best in the cloud telephony CRM Service of customer service](https://www.g2.com/survey_responses/ivr-review-10686665)"**

**Rating:** 5.0/5.0 stars
*— Shyamal M.*

[Read full review](https://www.g2.com/survey_responses/ivr-review-10686665)

---

**"[Efficient Calling Solution](https://www.g2.com/survey_responses/ivr-review-6640740)"**

**Rating:** 5.0/5.0 stars
*— Ishaan  S.*

[Read full review](https://www.g2.com/survey_responses/ivr-review-6640740)

---



### 3. [MobiChord](https://www.g2.com/products/mobichord/reviews)
MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.


**Average Rating:** 2.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate MobiChord?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind MobiChord?**

- **Seller:** [MobiChord](https://www.g2.com/sellers/mobichord-554fc6ee-3cc8-439c-8768-8434a22ac7c4)
- **HQ Location:** Salt Lake City, US
- **Twitter:** @MobiChord (191 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mobichord/ (16 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise




#### What Are G2 Users Discussing About MobiChord?

- [What is MobiChord used for?](https://www.g2.com/discussions/what-is-mobichord-used-for)

### 4. [Next Caller](https://www.g2.com/products/next-caller/reviews)
Next Caller, a Pindrop® Company, provides enterprise-grade ANI Validation and Spoof Detection for contact centers using VeriCall® Technology. VeriCall Technology analyzes the metadata on incoming calls to “green light” over 75% of customers, and also flags call spoofing. With Next Caller, businesses can save time, money, and avoid treating customers like criminals. Next Caller was founded in 2012 and acquired by Pindrop in 2021. Next Caller is a separately, operated subsidiary and is headquartered in New York City.


**Average Rating:** 4.8/5.0
**Total Reviews:** 6
**How Do G2 Users Rate Next Caller?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Next Caller?**

- **Seller:** [Next Caller](https://www.g2.com/sellers/next-caller)
- **Year Founded:** 2012
- **HQ Location:** New York, US
- **Twitter:** @nextcaller (3,757 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3249585 (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Small-Business, 33% Enterprise



#### What Are Recent G2 Reviews of Next Caller?

**"[The application is user friendly UI & very Good interesting Features](https://www.g2.com/survey_responses/next-caller-review-9723482)"**

**Rating:** 4.0/5.0 stars
*— Aman J.*

[Read full review](https://www.g2.com/survey_responses/next-caller-review-9723482)

---

**"[soft phone](https://www.g2.com/survey_responses/next-caller-review-8894918)"**

**Rating:** 5.0/5.0 stars
*— tom m.*

[Read full review](https://www.g2.com/survey_responses/next-caller-review-8894918)

---


#### What Are G2 Users Discussing About Next Caller?

- [What is Next Caller used for?](https://www.g2.com/discussions/what-is-next-caller-used-for)

### 5. [Optus Loop](https://www.g2.com/products/optus-loop/reviews)
Build a business that keeps you in the loop with customers and colleagues.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Optus Loop?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Optus Loop?**

- **Seller:** [Optus](https://www.g2.com/sellers/optus)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are Optus Loop's Pros and Cons?

**Pros:**

- Integrations (1 reviews)



### What Do G2 Reviewers Say About Optus Loop?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **great coverage and integration** of Optus Loop, along with attractive bundle deals.


#### What Are Recent G2 Reviews of Optus Loop?

**"[Feneral Review on OPTUS LOOP](https://www.g2.com/survey_responses/optus-loop-review-8528695)"**

**Rating:** 5.0/5.0 stars
*— Edmund Medel A.*

[Read full review](https://www.g2.com/survey_responses/optus-loop-review-8528695)

---

**"[Great coverage, affordable pricing](https://www.g2.com/survey_responses/optus-loop-review-11497405)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Manufacturing*

[Read full review](https://www.g2.com/survey_responses/optus-loop-review-11497405)

---



### 6. [Samespace](https://www.g2.com/products/samespace-samespace/reviews)
Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.


**Average Rating:** 5.0/5.0
**Total Reviews:** 3
**How Do G2 Users Rate Samespace?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Samespace?**

- **Seller:** [Samespace](https://www.g2.com/sellers/samespace)
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, US
- **Twitter:** @samespace (520 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13646555 (76 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Mid-Market, 33% Small-Business


#### What Are Samespace's Pros and Cons?

**Pros:**

- AI Efficiency (1 reviews)
- Automation Features (1 reviews)
- Communication (1 reviews)
- CRM Integration (1 reviews)
- Customization (1 reviews)

**Cons:**

- Connection Issues (1 reviews)
- Inadequate AI Capabilities (1 reviews)
- Integration Issues (1 reviews)
- Language Limitations (1 reviews)
- Limited Customization (1 reviews)


### What Do G2 Reviewers Say About Samespace?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics.
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly.
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration.
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency.
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs.

**Cons:**

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product.
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace.
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow.
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing.
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace.

#### What Are Recent G2 Reviews of Samespace?

**"[Great tool for training, self performance review and quality tracking purpose!](https://www.g2.com/survey_responses/samespace-review-6949194)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/samespace-review-6949194)

---

**"[Samespace - A Powerful and Underrated AI Communication Tool](https://www.g2.com/survey_responses/samespace-review-10788019)"**

**Rating:** 5.0/5.0 stars
*— Parthiv M.*

[Read full review](https://www.g2.com/survey_responses/samespace-review-10788019)

---



### 7. [ServiceNow Telecommunications Service Management](https://www.g2.com/products/servicenow-telecommunications-service-management/reviews)
Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.


**Average Rating:** 4.3/5.0
**Total Reviews:** 2

**Who Is the Company Behind ServiceNow Telecommunications Service Management?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)
- **Ownership:** NYSE:NOW

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market


#### What Are ServiceNow Telecommunications Service Management's Pros and Cons?

**Pros:**

- Customer Communication (1 reviews)
- Customer Support (1 reviews)



### What Do G2 Reviewers Say About ServiceNow Telecommunications Service Management?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **seamless customer communication** in ServiceNow TSM, streamlining issue resolution through an integrated platform.
- Users value the **centralized support** of ServiceNow TSM, enabling efficient resolution of customer issues across platforms.


#### What Are Recent G2 Reviews of ServiceNow Telecommunications Service Management?

**"[Excellent tool for business management](https://www.g2.com/survey_responses/servicenow-telecommunications-service-management-review-6978294)"**

**Rating:** 4.5/5.0 stars
*— PRANAV S.*

[Read full review](https://www.g2.com/survey_responses/servicenow-telecommunications-service-management-review-6978294)

---

**"[Unified Platform for End-to-End Operations](https://www.g2.com/survey_responses/servicenow-telecommunications-service-management-review-11134123)"**

**Rating:** 4.0/5.0 stars
*— Ranjith Kumar P.*

[Read full review](https://www.g2.com/survey_responses/servicenow-telecommunications-service-management-review-11134123)

---



### 8. [TelTel.lv](https://www.g2.com/products/teltel-lv/reviews)
TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.


**Average Rating:** 3.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate TelTel.lv?**

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind TelTel.lv?**

- **Seller:** [Rolands Smilga](https://www.g2.com/sellers/rolands-smilga)
- **Year Founded:** 2010
- **HQ Location:** Riga, LV
- **LinkedIn® Page:** https://linkedin.com/company/teltel-io (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of TelTel.lv?

**"[A FAST CALLING SOFTWARE](https://www.g2.com/survey_responses/teltel-lv-review-9578410)"**

**Rating:** 4.5/5.0 stars
*— EDGAR M.*

[Read full review](https://www.g2.com/survey_responses/teltel-lv-review-9578410)

---


#### What Are G2 Users Discussing About TelTel.lv?

- [What is TelTel.lv used for?](https://www.g2.com/discussions/what-is-teltel-lv-used-for)

### 9. [Toshiba Contact Center Suite](https://www.g2.com/products/toshiba-contact-center-suite/reviews)
The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers


**Average Rating:** 3.5/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Toshiba Contact Center Suite?**

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 3.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Toshiba Contact Center Suite?**

- **Seller:** [TLC Office Systems](https://www.g2.com/sellers/tlc-office-systems)
- **Year Founded:** 2000
- **HQ Location:** North Canton, US
- **Twitter:** @TLCSystems (290 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/visual-edge-it (713 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Small-Business



#### What Are Recent G2 Reviews of Toshiba Contact Center Suite?

**"[Very good experience](https://www.g2.com/survey_responses/toshiba-contact-center-suite-review-9646814)"**

**Rating:** 5.0/5.0 stars
*— Ritesh S.*

[Read full review](https://www.g2.com/survey_responses/toshiba-contact-center-suite-review-9646814)

---



### 10. [AbacusCloud](https://www.g2.com/products/abacuscloud/reviews)
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate AbacusCloud?**

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind AbacusCloud?**

- **Seller:** [Abacusgroup](https://www.g2.com/sellers/abacusgroup)
- **Year Founded:** 1982
- **HQ Location:** Boston, US
- **LinkedIn® Page:** https://www.linkedin.com/company/abacus-group-inc-/ (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of AbacusCloud?

**"[Good work product](https://www.g2.com/survey_responses/abacuscloud-review-4746104)"**

**Rating:** 5.0/5.0 stars
*— Rhonda A.*

[Read full review](https://www.g2.com/survey_responses/abacuscloud-review-4746104)

---


#### What Are G2 Users Discussing About AbacusCloud?

- [What is AbacusCloud used for?](https://www.g2.com/discussions/abacuscloud-what-is-abacuscloud-used-for)
- [What is AbacusCloud used for?](https://www.g2.com/discussions/what-is-abacuscloud-used-for)

### 11. [Aceyus](https://www.g2.com/products/aceyus/reviews)
Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions. In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Aceyus?**

- **Seller:** [Aceyus](https://www.g2.com/sellers/aceyus)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Aceyus?

**"[Out of the box insights and visibility](https://www.g2.com/survey_responses/aceyus-review-4290187)"**

**Rating:** 5.0/5.0 stars
*— Ryan P.*

[Read full review](https://www.g2.com/survey_responses/aceyus-review-4290187)

---


#### What Are G2 Users Discussing About Aceyus?

- [What is Aceyus used for?](https://www.g2.com/discussions/what-is-aceyus-used-for)

### 12. [Agent Desktop](https://www.g2.com/products/agent-desktop/reviews)
Ensure customers have personalized experience every time they interact with your business. Empower your agents with a 360 degree view of customer information over a unified screen. Make your agent focus on quicker resolution instead of juggling screens and going out of context. NovelVox unified agent desktop further offers industry-specific interface along with easy drag and drop designer studio. Get set to deliver quality first call resolutions and reduce AHT with customer information, interaction history and self (agent’s) performance stat - all on a single screen. The powerful solution with 75+ integration eases the life of agents and delight customers.


**Average Rating:** 2.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind Agent Desktop?**

- **Seller:** [NovelVox](https://www.g2.com/sellers/novelvox)
- **Year Founded:** 2008
- **HQ Location:** Roswell, US
- **LinkedIn® Page:** https://www.linkedin.com/company/novelvox (175 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 33% Enterprise



#### What Are Recent G2 Reviews of Agent Desktop?

**"[A dream asset for organization](https://www.g2.com/survey_responses/agent-desktop-review-4458858)"**

**Rating:** 5.0/5.0 stars
*— Arun K.*

[Read full review](https://www.g2.com/survey_responses/agent-desktop-review-4458858)

---

**"[Excellent Experience](https://www.g2.com/survey_responses/agent-desktop-review-4439304)"**

**Rating:** 5.0/5.0 stars
*— Neha C.*

[Read full review](https://www.g2.com/survey_responses/agent-desktop-review-4439304)

---



### 13. [Apex Cloud Telephony](https://www.g2.com/products/apex-cloud-telephony/reviews)
Apex Cloud Telephony transforms your business phone system with its all-in-one solution that can be managed worldwide instantly. Empowering businesses with seamless, reliable, and scalable communication solutions is the core of our mission. We understand the importance of efficient communication in today’s fast-paced world, and our team is driven to provide a platform that enhances connectivity while simplifying the complex. Features include IVR (Auto Attendant), Call Forwarding, Call Queue, Call Recording, Out of Office, Voicemail to Email, Music on Hold and more. Experience the difference with Apex Cloud Telephony and discover how our cloud-based phone solution can elevate your business communication.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Apex Cloud Telephony?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Apex Cloud Telephony?**

- **Seller:** [ApexPBX](https://www.g2.com/sellers/apexpbx)
- **Year Founded:** 2009
- **HQ Location:** London, UK
- **LinkedIn® Page:** http://www.linkedin.com/company/eshaal-telecoms-ltd. (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Apex Cloud Telephony?

**"[Agile, responsive and always deliver](https://www.g2.com/survey_responses/apex-cloud-telephony-review-9015881)"**

**Rating:** 5.0/5.0 stars
*— Adam T.*

[Read full review](https://www.g2.com/survey_responses/apex-cloud-telephony-review-9015881)

---



### 14. [AT&T Collaborate](https://www.g2.com/products/at-t-collaborate/reviews)
A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services as you need them.


**Average Rating:** 4.8/5.0
**Total Reviews:** 6
**How Do G2 Users Rate AT&T Collaborate?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind AT&T Collaborate?**

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT (876,351 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®)
- **Ownership:** NYSE: T

**Who Uses This Product?**
- **Company Size:** 67% Enterprise, 17% Mid-Market


#### What Are AT&T Collaborate's Pros and Cons?

**Pros:**

- Business Tools (1 reviews)
- Chat Feature (1 reviews)
- Ease of Use (1 reviews)
- Messaging Features (1 reviews)
- Team Collaboration (1 reviews)

**Cons:**

- Call Connectivity Issues (1 reviews)
- Call Dropping (1 reviews)
- Call Drops (1 reviews)
- Call Issues (1 reviews)
- Difficult Navigation (1 reviews)


### What Do G2 Reviewers Say About AT&T Collaborate?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find AT&T Collaborate to be an **awesome and easy-to-use tool** for seamless collaboration.
- Users enjoy the **seamless chat feature** of AT&T Collaborate, enhancing communication through voice, video, and messaging.
- Users find AT&T Collaborate to be an **awesome, easy to use tool** for effective collaboration.
- Users enjoy the **voice, video, and messaging capabilities** of AT&T Collaborate, enhancing their communication experience.
- Users appreciate the **ease of use for collaboration** in AT&T Collaborate, enhancing team productivity seamlessly.

**Cons:**

- Users report **occasional connectivity issues** that result in dropped calls or interruptions during use.
- Users report **occasional call dropping** due to connectivity issues, disrupting their communication experiences with AT&T Collaborate.
- Users experience **occasional call drops** that disrupt conversations and hinder effective communication with AT&T Collaborate.
- Users report **connectivity issues** , including dropped calls and interruptions, impacting their communication experience with AT&T Collaborate.
- Users experience **difficult navigation** due to frequent connectivity issues, impacting their overall experience with AT&T Collaborate.

#### What Are Recent G2 Reviews of AT&T Collaborate?

**"[Voice, video and messaging Application](https://www.g2.com/survey_responses/at-t-collaborate-review-11038044)"**

**Rating:** 5.0/5.0 stars
*— Phani S.*

[Read full review](https://www.g2.com/survey_responses/at-t-collaborate-review-11038044)

---

**"[Senior engineer](https://www.g2.com/survey_responses/at-t-collaborate-review-11061297)"**

**Rating:** 5.0/5.0 stars
*— Keerthikumar s.*

[Read full review](https://www.g2.com/survey_responses/at-t-collaborate-review-11061297)

---


#### What Are G2 Users Discussing About AT&T Collaborate?

- [What is AT&T Collaborate used for?](https://www.g2.com/discussions/what-is-at-t-collaborate-used-for)

### 15. [BrainCX](https://www.g2.com/products/braincx/reviews)
BrainCX AI is a proprietary orchestration platform that generates and deploys voice AI agents across phone, website, chat, and avatar-driven interactions for regulated industries. One platform. One brain. Every channel. Voice AI phone agents handle inbound and outbound calls with human-grade conversation quality, replicating the tone, cadence, and escalation behaviors of your top-performing representatives. On the web, voice-first interfaces and AI avatars replace static navigation with guided conversational experiences that move customers through product discovery, selection, and purchase. Chat agents run on the same engine. SMS, email, and in-app messaging orchestrate from a single system. The platform is built to drive higher conversion rates, increase average cart size, and grow customer lifetime value. Voice AI agents and avatars do not replace headcount alone. They increase contact rates, lift conversion, grow average order value, and extend customer retention, compounding revenue per customer over time. BrainCX AI serves trust-dependent businesses in healthcare, behavioral health, financial services, insurance, and higher education. The platform is designed for contact center leaders, CX operations teams, and IT decision-makers at mid-market and enterprise organizations looking to replace legacy IVR systems and static websites with intelligent voice AI that lifts revenue. DialLingo, built on the same platform, is a self-serve SaaS product that enables small and medium businesses to deploy multilingual voice AI agents with real-time relay translation and native-language conversations across 50+ languages. The platform includes a deep insights layer for customer behavior analytics, call tracking, and conversation trending. Operations teams get visibility into call patterns, customer intent signals, sentiment shifts, escalation triggers, and conversion pathways in real time, turning every interaction into actionable intelligence. BrainCX AI runs on a proprietary orchestration engine with multiple patents pending. The company built the platform from the ground up, embedding 30 years of contact center operations expertise into the architecture. HIPAA, FERPA, SOC2, and GDPR compliance controls are built into every conversation turn by design, not bolted on after the fact. Customized enterprise deployments go live in 30 to 45 days. No 12-month integration projects. No heavy lift from your internal team. Organizations using BrainCX AI report up to 40% reduction in customer engagement costs and up to 30% increase in conversion rates.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind BrainCX?**

- **Seller:** [BrainCX AI](https://www.g2.com/sellers/braincx-ai)
- **Year Founded:** 2020
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** https://www.linkedin.com/company/braincx/ (20 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of BrainCX?

**"[BrainCX AI: 24/7 Conversational Phone Agents with Industry-Leading Low Latency](https://www.g2.com/survey_responses/braincx-review-12580628)"**

**Rating:** 5.0/5.0 stars
*— Michael S.*

[Read full review](https://www.g2.com/survey_responses/braincx-review-12580628)

---



### 16. [CallCenterHosting](https://www.g2.com/products/callcenterhosting/reviews)
The call center environment, today asks for innovative, robust, and intelligent solutions that can deliver the best results in a given time. The challenge in customer support environment is to deliver excellent and immediate solutions because the customers have become more intelligent as well as impatient, today. We understand the need of this time and have designed our products accordingly. Predictive Dialer is a smart outbound dialer that utilizes powerful intelligence to determine when is the opportune time to make contact and engage with a potential customer. The key features of our Predictive Dialer includes- - Predictive Dialing - Call Recording - Automatic Call Distribution - Performance Management - Call Reporting - Interactive Voice Response - Monitor/Whisper/Barge - Call Analytics Our Hosted Predictive Dialer helps strealine business operations and achieve business communication goals.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate CallCenterHosting?**

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind CallCenterHosting?**

- **Seller:** [CallCenterHosting](https://www.g2.com/sellers/callcenterhosting)
- **Year Founded:** 2004
- **HQ Location:** Lytchett Matravers Poole, GB
- **Twitter:** @callcenterhost (468 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/call-center-hosting/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of CallCenterHosting?

**"[CallCenterHosting: Streamlining Call Center Operations for Maximum Efficiency](https://www.g2.com/survey_responses/callcenterhosting-review-10055624)"**

**Rating:** 4.5/5.0 stars
*— Akhas L.*

[Read full review](https://www.g2.com/survey_responses/callcenterhosting-review-10055624)

---



### 17. [Callflow Cloud PBX](https://www.g2.com/products/callflow-cloud-pbx/reviews)
Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, real time monitoring module, CRM and ERP custom integrations etc. Why Callflow Cloud PBX: • Works on Multiple Devices: WebRTC (desktop), IP Phones, Mobile App. • Enterprise Security – servers in the EU and USA. ISO/IEC 27001. • Built-in Modules for Comprehensive Solutions: Callflow Cloud PBX platform includes modules designed for both call centers and administrative departments, providing adaptable solutions. • Flexible Monthly Subscriptions: Scalable pricing based on per-user monthly subscriptions, accommodating businesses of all sizes within a single account. • Deployment Versatility: Multitenancy platform with cloud-based or on-premise deployment options, for maximum flexibility. • Tailored Integrations & Expert Support: Custom integration services and dedicated engineer support, ensuring seamless implementation and ongoing assistance. • Cost-effectiveness: Competitive features and cost-effective solutions compared to industry leaders. • Proven Track Record: Two decades of industry experience and a strong presence in European markets.


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Callflow Cloud PBX?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Callflow Cloud PBX?**

- **Seller:** [Price International](https://www.g2.com/sellers/price-international)
- **Year Founded:** 1994
- **HQ Location:** Sofia, BG
- **LinkedIn® Page:** https://www.linkedin.com/company/callflow/ (40 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market





### 18. [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews)
AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts


**Average Rating:** 4.0/5.0
**Total Reviews:** 12
**How Do G2 Users Rate Cisco Hosted Collaboration Solution?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

**Who Is the Company Behind Cisco Hosted Collaboration Solution?**

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT (876,351 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®)
- **Ownership:** NYSE: T

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 33% Mid-Market


#### What Are Cisco Hosted Collaboration Solution's Pros and Cons?

**Pros:**

- Features (1 reviews)
- Options Variety (1 reviews)
- Reliability (1 reviews)



### What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **excellent voice quality** and multiple options of Cisco Hosted Collaboration Solution, making it highly favorable.
- Users enjoy the **variety of options** in Cisco Hosted Collaboration Solution, enhancing their overall collaboration experience.
- Users praise the **voice quality** of Cisco Hosted Collaboration Solution, noting its reliable and versatile performance.


#### What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

**"[My name is Mudassir Zaidi. I'm  working from trilocks technologies pvt.](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)"**

**Rating:** 5.0/5.0 stars
*— Mudassir H.*

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)

---

**"[Cisco Hosted Collaboration Solution](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)"**

**Rating:** 4.0/5.0 stars
*— Burhan A.*

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)

---


#### What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

- [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs)
- [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs)
- [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration)
- [What is Cisco collaboration platform?](https://www.g2.com/discussions/what-is-cisco-collaboration-platform)
- [What is Cisco Hosted collaboration Solution?](https://www.g2.com/discussions/what-is-cisco-hosted-collaboration-solution)

### 19. [Clarify & Record](https://www.g2.com/products/clarify-record/reviews)
Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Clarify & Record?**

- **Seller:** [Oak Systems International](https://www.g2.com/sellers/oak-systems-international)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Clarify & Record?

**"[GREAT RECORD KEEPING](https://www.g2.com/survey_responses/clarify-record-review-3535802)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Consumer Services*

[Read full review](https://www.g2.com/survey_responses/clarify-record-review-3535802)

---


#### What Are G2 Users Discussing About Clarify & Record?

- [What is Clarify & Record used for?](https://www.g2.com/discussions/what-is-clarify-record-used-for)

### 20. [Cloud Contact Center](https://www.g2.com/products/intelliverse-cloud-contact-center/reviews)
Intelliverse's Cloud Contact Center is a comprehensive, cloud-based communication solution designed to enhance customer interactions and streamline contact center operations. By integrating advanced telephony features with intelligent call routing and real-time analytics, it empowers businesses to deliver exceptional customer service while optimizing operational efficiency. Key Features and Functionality: - Interactive Voice Response (IVR: Automates routine inquiries, allowing customers to access information or perform tasks without agent assistance. - Automated Call Distribution (ACD: Intelligently routes incoming calls to the most appropriate agents based on predefined criteria, ensuring efficient handling of customer queries. - VoIP Integration: Facilitates high-quality voice communications over the internet, reducing costs and enhancing flexibility. - Predictive Dialer: Automates outbound calling campaigns, increasing agent productivity and improving contact rates. - Real-Time Analytics and Reporting: Provides insights into call metrics, agent performance, and customer interactions, enabling data-driven decision-making. - Multi-Channel Support: Manages customer interactions across various channels, including voice, email, and chat, from a unified platform. Primary Value and Solutions Provided: Intelliverse's Cloud Contact Center addresses the challenges of traditional contact centers by offering a scalable, cost-effective, and flexible solution. It enables businesses to: - Enhance Customer Experience: By providing efficient self-service options and intelligent call routing, customers receive timely and accurate assistance, leading to higher satisfaction levels. - Increase Operational Efficiency: Automation of routine tasks and real-time monitoring allow for better resource allocation and reduced operational costs. - Support Remote Work: The cloud-based nature of the solution allows agents to operate from any location, ensuring business continuity and adaptability to changing work environments. - Gain Actionable Insights: Comprehensive reporting tools offer valuable data on customer interactions and agent performance, facilitating continuous improvement and strategic planning. By leveraging Intelliverse's Cloud Contact Center, businesses can transform their customer service operations into efficient, responsive, and customer-centric environments.


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cloud Contact Center?**

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Cloud Contact Center?**

- **Seller:** [Intelliverse](https://www.g2.com/sellers/intelliverse)
- **Year Founded:** 1984
- **HQ Location:** Plano, US
- **Twitter:** @Intelliverse (4,124 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/23398 (40 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business





### 21. [Cloud Voice Infrastructure](https://www.g2.com/products/cloud-voice-infrastructure/reviews)
A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cloud Voice Infrastructure?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Cloud Voice Infrastructure?**

- **Seller:** [BroadConnect Telecom](https://www.g2.com/sellers/broadconnect-telecom)
- **Year Founded:** 1973
- **HQ Location:** Vancouver, CA
- **Twitter:** @Broad_Connect (2,725 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/telus-business/ (2,776 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Cloud Voice Infrastructure?

**"[Using BroadConnect Telecom’s Cloud Voice solution form Last 5 years](https://www.g2.com/survey_responses/cloud-voice-infrastructure-review-71261)"**

**Rating:** 5.0/5.0 stars
*— simi l.*

[Read full review](https://www.g2.com/survey_responses/cloud-voice-infrastructure-review-71261)

---


#### What Are G2 Users Discussing About Cloud Voice Infrastructure?

- [What is Cloud Voice Infrastructure used for?](https://www.g2.com/discussions/what-is-cloud-voice-infrastructure-used-for)

### 22. [CloudXentral](https://www.g2.com/products/cloudxentral/reviews)
All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, automatic attendant of incoming calls, and much more. Our infrastructure is hosted in Miami Florida, by one of the world’s most secure and reliable data centers, which is equipped with Power Outage Protection 24/7, 3X Carrier Redundancy, Multiserver Failover, 99.9% availability, and category 5 hurricane protection. With more than 10 years of experience, our best attribute is FAST and reliable customer support.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind CloudXentral?**

- **Seller:** [Newcom](https://www.g2.com/sellers/newcom)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)




#### What Are Recent G2 Reviews of CloudXentral?

**"[Works well, pricing works for us, support is better than the competition.](https://www.g2.com/survey_responses/cloudxentral-review-7144414)"**

**Rating:** 4.5/5.0 stars
*— Juan Pablo R.*

[Read full review](https://www.g2.com/survey_responses/cloudxentral-review-7144414)

---



### 23. [CommView](https://www.g2.com/products/commview/reviews)
CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.


**Average Rating:** 2.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind CommView?**

- **Seller:** [Atcomm](https://www.g2.com/sellers/atcomm)
- **Year Founded:** 1996
- **HQ Location:** Curepipe, MU
- **LinkedIn® Page:** https://www.linkedin.com/company/atcomm-mauritius/ (31 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market




#### What Are G2 Users Discussing About CommView?

- [What is CommView used for?](https://www.g2.com/discussions/what-is-commview-used-for)

### 24. [DCDial](https://www.g2.com/products/dcdial/reviews)
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate DCDial?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind DCDial?**

- **Seller:** [DCDial](https://www.g2.com/sellers/dcdial)
- **Year Founded:** 2012
- **HQ Location:** Atlanta, US
- **Twitter:** @dcdialapp (3,526 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dcdialapp (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of DCDial?

**"[Best dialer to speed incoming call volume](https://www.g2.com/survey_responses/dcdial-review-4530386)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Accounting*

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386)

---

**"[Best customer service](https://www.g2.com/survey_responses/dcdial-review-4365663)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663)

---


#### What Are G2 Users Discussing About DCDial?

- [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for)

### 25. [Dynamic Contact Center Manager-DCCM](https://www.g2.com/products/dynamic-contact-center-manager-dccm/reviews)
DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these events. DCCM puts the controls in the hands of people responsible for managing customer experience and agent staffing. DCCM, with its powerful features like future date changes, snapshot/restore, and audit capabilities, enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimize the customer experience rather than trying to coordinate IT changes.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Dynamic Contact Center Manager-DCCM?**

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Dynamic Contact Center Manager-DCCM?**

- **Seller:** [Pointel](https://www.g2.com/sellers/pointel)
- **Year Founded:** 1999
- **HQ Location:** Edison, US
- **Twitter:** @Pointel_Inc (242 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pointel-inc- (76 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Dynamic Contact Center Manager-DCCM?

**"[Gives our team the ability to take charge](https://www.g2.com/survey_responses/dynamic-contact-center-manager-dccm-review-10197494)"**

**Rating:** 4.5/5.0 stars
*— Shivang P.*

[Read full review](https://www.g2.com/survey_responses/dynamic-contact-center-manager-dccm-review-10197494)

---




## What Is Call Center Infrastructure (CCI) Software?

[Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)

## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)