Best Call Center Infrastructure (CCI) Software - Page 4

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

CallTools

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.

Average Rating: 4.8/5.0

Total Reviews: 76

How Do G2 Users Rate CallTools?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CallTools?

  • Seller: Call Tools
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Irvine, CA
  • Twitter: @CallTools
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Real Estate, Financial Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About CallTools?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the top-notch customer support of CallTools, valuing their prompt communication and helpfulness.
  • Users highlight the ease of use of CallTools, appreciating its intuitive design and quick setup for effective calling.
  • Users appreciate the prompt and knowledgeable support of CallTools, enhancing their overall experience and productivity.
  • Users love the fast, intuitive features of CallTools, enhancing productivity and making outbound calling effortless.
  • Users rave about CallTools’ intuitive design, making it easy to use and enhancing productivity for high-volume calling.
Cons
  • Users find CallTools to be expensive, expressing a desire for more affordable options despite its quality and features.
  • Users find the learning curve overwhelming at times, especially for those new to the dialer features.
  • Users note the high cost of CallTools, which may deter some despite its overall effectiveness and quality.
  • Users feel that the onboarding process is complex, leading to potential misallocation of time despite being helpful for some.
  • Users experience dialer limitations with delays between calls, impacting the efficiency of their outreach efforts.

What Are Recent G2 Reviews of CallTools?

What Are G2 Users Discussing About CallTools?

MightyCall

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

Average Rating: 4.4/5.0

Total Reviews: 344

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How Do G2 Users Rate MightyCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 8.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind MightyCall?

  • Seller: MightyCall
  • Year Founded: 2013
  • HQ Location: San Francisco Bay Area, CA
  • Twitter: @MightyCall
    1,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 90% Small, 7% Medium

What Do G2 Reviewers Say About MightyCall?

AI-generated summary from verified user reviews

Pros
  • Users find MightyCall's ease of use outstanding, thanks to its intuitive interface and efficient features.
  • Users praise the quick and effective customer support from MightyCall, resolving issues promptly and efficiently.
  • Users find MightyCall's customer support very helpful, promptly addressing queries and troubleshooting issues effectively.
  • Users commend the outstanding customer support of MightyCall, praising quick responses and knowledgeable assistance during use.
  • Users commend the reliability of MightyCall, highlighting its impressive call quality and seamless integration across devices.
Cons
  • Users report call issues with MightyCall, affecting connectivity and causing potential losses in business opportunities.
  • Users experience number issues with MightyCall, including SMS limits and call handling problems that hinder efficiency.
  • Users find the IVR setup complex and experience confusion with tools, affecting overall usability.
  • Users experience connection issues with MightyCall, leading to dropped calls and inconsistent text delivery.
  • Users are disappointed by missing features, particularly the lack of call recording and issues with the call journal.

What Are Recent G2 Reviews of MightyCall?

What Are G2 Users Discussing About MightyCall?

Aloware

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

Average Rating: 4.1/5.0

Total Reviews: 818

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How Do G2 Users Rate Aloware?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Call Routing: 7.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.1/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Aloware?

  • Seller: Aloware
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Los Angeles, California
  • Twitter: @alowaretalk
    392 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, National Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 51% Small, 48% Medium

What Do G2 Reviewers Say About Aloware?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Aloware, seamlessly integrating with CRM platforms and simplifying communication tools.
  • Users find Aloware's helpful customer support exceptional, making it easy to resolve issues and enhance productivity.
  • Users appreciate Aloware for its user-friendly interface, making it easy to navigate and integrate with CRMs.
  • Users value the seamless integration of Aloware with CRM platforms, enhancing their workflow through automation.
  • Users value the time-saving features of Aloware, enhancing lead outreach and CRM connections efficiently.
Cons
  • Users experience call quality issues with Aloware, facing lags and freezes during outbound calls, which is frustrating.
  • Users report slow performance with Aloware, affecting app responsiveness and interrupting calls and broadcasts.
  • Users experience slow loading times with Aloware, making it frustrating to open the app and manage calls.
  • Users often experience software glitches with Aloware, leading to frustrating delays and message delivery issues.
  • Users often face software bugs with Aloware, leading to frustrating technical glitches and slow responses.

What Are Recent G2 Reviews of Aloware?

What Are G2 Users Discussing About Aloware?

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3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 432

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • Twitter: @3CX
    30,475 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    183 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 3CX, finding it reliable and convenient for seamless communication.
  • Users commend the reliability of 3CX, appreciating smooth communication and consistent call quality across multiple platforms.
  • Users value the flexibility of 3CX, enjoying cost savings and seamless communication on one platform.
  • Users value the smooth and reliable communication of 3CX, appreciating its seamless integration and great call quality.
  • Users praise the easy setup of 3CX, allowing for quick deployment and seamless integration into existing systems.
Cons
  • Users find 3CX's complex processes challenging, especially for non-technical administrators and advanced feature configurations.
  • Users find difficult configuration for non-technical administrators frustrating, making setup and troubleshooting a challenging experience.
  • Users find the learning curve challenging, especially non-technical administrators who struggle with configuration and troubleshooting.
  • Users note limited features in 3CX, especially following updates that removed useful reports and hinder customizations.
  • Users find 3CX to be expensive, especially for non-profits seeking more affordable pricing options.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

telli

telli is a next-generation call operations platform designed to simplify customer interactions through advanced AI sales agents and auto dialers. This innovative solution leverages human-like voice AI technology to automate complex call workflows, ensuring that every lead is engaged and every customer query is addressed around the clock. By transforming the way businesses interact with their customers, telli enhances operational efficiency and improves customer satisfaction. The platform caters to a diverse range of industries, including Solar & HVAC, Healthcare, Real Estate, Insurance, and Financial Services. Its capabilities are tailored to automate critical stages of the customer journey, making it an invaluable tool for businesses seeking to optimize their communication processes. For instance, telli excels in lead qualification and reactivation, allowing businesses to convert and qualify leads through phone calls and messages, as well as re-engage past customers to recover lost revenue. This targeted approach ensures that no potential opportunity is overlooked. One of the standout features of telli is its 24/7 AI receptionist and customer service capabilities. The platform is designed to answer every call instantly, resolve complex issues, and route calls to the appropriate human agents when necessary. This ensures that customers receive timely assistance, enhancing their overall experience. Additionally, telli simplifies appointment booking by seamlessly scheduling meetings across different time zones, integrating directly with team calendars to streamline the process. telli also offers operational task management, handling payment reminders and upselling opportunities to maximize customer lifetime value. Its ability to initiate calls in under 10 seconds allows businesses to capture lead attention effectively, while warm transfers to sales teams ensure that prospects receive personalized attention when needed. These features collectively contribute to a more efficient sales process and improved customer engagement. Businesses choose telli for its proven performance, reporting significant returns on investment, including a 12% increase in conversion rates, a 53% improvement in reachability, and a 33% boost in booking rates. The platform is known for its rapid implementation, enabling companies to scale their call operations quickly without the burden of establishing a large internal call center. Furthermore, telli prioritizes security and reliability, adhering to high standards of data protection and compliance, ensuring that all interactions remain secure. This combination of features and benefits positions telli as a leading solution in the call operations landscape, empowering businesses to enhance their customer engagement strategies effectively.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate telli?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind telli?

Who Uses This Product?

  • Company Size: 33% Medium, 33% Small

What Do G2 Reviewers Say About telli?

AI-generated summary from verified user reviews

Pros
  • Users highlight the excellent customer support of Telli, ensuring impressive service and timely assistance throughout their experience.
  • Users find Telli's platform remarkably easy to use, delivering a seamless experience for voice AI interactions.
  • Users praise Telli for its excellent customer service and impressive, mature software capabilities that meet their needs.
  • Users appreciate the efficiency of Telli, allowing quick deployment and impressive capabilities for voice AI agents.
  • Users praise telli for its exceptional customer service and innovative features that enhance communication and sales processes.
Cons
  • Users note that the dashboard issues detract from the overall experience, despite strong core functionality.
  • Users find the difficult reporting aspect of Telli to detract from an otherwise strong core functionality.
  • Users face long delays due to time zone differences, but support issues are mitigated by the platform's improvements.
  • Users face long wait times due to differing time zones, but Telli's improvements help mitigate support issues.
  • Users find telli lacking in self-service features, indicating there's still much development needed.

What Are Recent G2 Reviews of telli?

FreJun

FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.

Average Rating: 4.8/5.0

Total Reviews: 74

How Do G2 Users Rate FreJun?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind FreJun?

  • Seller: FreJun
  • Year Founded: 2019
  • HQ Location: Seattle, WA
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 80% Medium, 20% Small

What Are Recent G2 Reviews of FreJun?

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate 3CLogic Cloud Call Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind 3CLogic Cloud Call Center?

  • Seller: 3CLogic
  • Year Founded: 2005
  • HQ Location: Rockville, Maryland
  • Twitter: @3CLogic
    1,966 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®
  • Phone: 800 350 8656

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 44% Large, 32% Medium

What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from 3CLogic, noting responsiveness, expertise, and a genuine commitment to success.
  • Users commend 3CLogic for their exceptional support and partner-like relationship, enhancing overall telephony experience and confidence.
  • Users highly value the exceptional support and responsiveness from 3CLogic, enhancing their overall experience and confidence.
  • Users appreciate the efficient support from 3CLogic, ensuring quick resolutions and smooth operations throughout their experience.
  • Users commend the fast response time of 3CLogic, enhancing confidence in their reliable support and service.
Cons
  • Users find the limited customization options frustrating, as desired features often require requests for activation.
  • Users experience connection issues related to network compatibility, affecting call quality when service instability arises.
  • Users express a need for more customization options in 3CLogic, feeling limited by the default settings at launch.
  • Users note a steep learning curve for new users, requiring additional training to navigate the platform effectively.
  • Users express frustration over missing features initially, requiring requests for access to certain options and settings.

What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

What Are G2 Users Discussing About 3CLogic Cloud Call Center?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 8.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.
  • Users experience call processing delays and find dialer functionality development lacking, impacting their overall satisfaction.

What Are Recent G2 Reviews of Puzzel CX Platform?

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 153

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • Twitter: @Avaya
    36,704 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

CallTower

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

Average Rating: 4.3/5.0

Total Reviews: 378

How Do G2 Users Rate CallTower?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 8.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.1/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallTower?

  • Seller: CallTower
  • Company Website:
  • Year Founded: 2002
  • HQ Location: South Jordan, Utah, United States
  • Twitter: @calltower
    8,987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    256 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Manufacturing
  • Company Size: 61% Medium, 24% Small

What Do G2 Reviewers Say About CallTower?

AI-generated summary from verified user reviews

Pros
  • Users value the outstanding customer support from CallTower, enhancing their confidence in using the service effectively.
  • Users value the efficient customer service of CallTower, highlighting their knowledgeable and professional support team.
  • Users value the reliable VoIP and UCaaS services of CallTower, ensuring excellent call quality and minimal downtime.
  • Users commend CallTower for its ease of use, streamlining processes and enhancing overall communication efficiency.
  • Users commend the responsive customer service of CallTower, appreciating prompt assistance and communication from real people.
Cons
  • Users are frustrated with slow and inadequate customer service in addressing call quality and billing issues.
  • Users express frustration with billing issues, citing difficulty in understanding invoices and slow resolution processes.
  • Users report poor customer support from CallTower, with slow responses and unclear communication affecting service resolution.
  • Users report a lack of intuitiveness in CallTower's admin portal, making administration and management tasks challenging.
  • Users experience long wait times for support and hardware, affecting their overall satisfaction with CallTower.

What Are Recent G2 Reviews of CallTower?

What Are G2 Users Discussing About CallTower?

Twilio Flex

Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences.

Average Rating: 4.1/5.0

Total Reviews: 31

How Do G2 Users Rate Twilio Flex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Twilio Flex?

  • Seller: Twilio
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 38% Medium, 30% Small

What Do G2 Reviewers Say About Twilio Flex?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Twilio Flex, which enhances operational efficiency and customization for their contact centers.
  • Users highlight the seamless integrations of Twilio Flex, enhancing efficiency and allowing for easy customization with existing tools.
  • Users love the easy chat integration of Twilio Flex, which enhances efficiency and user experience in contact centers.
  • Users appreciate the seamless chat integration in Twilio Flex, enhancing efficiency and overall contact center performance.
  • Users appreciate the high customizability of Twilio Flex, enabling tailored solutions for specific business needs.
Cons
  • Users find Twilio Flex has limited features, necessitating extensive customization and technical support for effective use.
  • Users highlight the missing functionality in Twilio Flex, citing limited UI and reporting tools without significant customization.
  • Users find Twilio Flex's complex features challenging to implement without substantial technical support and ongoing development resources.
  • Users find Twilio Flex's complexity challenging, requiring substantial technical support and customizations for optimal use.
  • Users find the complex processes of Twilio Flex challenging, requiring extensive technical support and customization to be effective.

What Are Recent G2 Reviews of Twilio Flex?

What Are G2 Users Discussing About Twilio Flex?

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Broadvoice?

  • Seller: Broadvoice
  • Year Founded: 2005
  • HQ Location: Northridge, US
  • Twitter: @broadvoice
    562 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, enjoying its intuitive app and simple management features.
  • Users commend Broadvoice for its excellent customer support and easy navigation, ensuring a seamless experience.
  • Users value the reliability of Broadvoice, citing excellent customer service and seamless call management without outages.
  • Users enjoy the flexibility and accessibility of Broadvoice, making calls and texts seamless in a hybrid work environment.
  • Users appreciate the global accessibility of Broadvoice, enabling easy communication and call management from anywhere.
Cons
  • Users find the lack of intuitiveness in Broadvoice challenging, particularly with its mobile app and call flow setup.
  • Users experience occasional call connectivity issues with interruptions and quality dips during use, affecting reliability.
  • Users often face call issues, including missed calls and choppy quality, impacting communication reliability and clarity.
  • Users find Broadvoice's call tree setup and customer portal to be complicated, leading to a frustrating experience.
  • Users experience internet dependency issues with Broadvoice, affecting call quality and connectivity during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

Fusion Connect: Modern Connectivity and Communications Solutions

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

  • Seller: Fusion Connect
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Atlanta, Georgia, United States
  • Twitter: @FusionConnectSM
    1,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,616 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Restaurants
  • Company Size: 37% Small, 33% Medium

What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the urgent and responsive support from Fusion Connect, enhancing their connectivity experience significantly.
  • Users value the responsive tech support from Fusion Connect, ensuring quick communication and effective assistance during critical needs.
  • Users appreciate the ease of use with Fusion Connect, enjoying seamless transitions and simplified account management.
  • Users value the reliable connectivity provided by Fusion Connect, enhancing efficiency and support throughout their operations.
  • Users appreciate the excellent customer service and quick response times from the Fusion Connect team.
Cons
  • Users have experienced billing issues with Fusion, though improvements have made recent experiences smoother and more efficient.
  • Users struggle with poor customer support, noting slow ticket resolutions and disconnected communication between teams.
  • Users find the complex processes within Fusion Connect cumbersome, impacting user experience and requiring frequent support assistance.
  • Users face connection issues that complicate installation and resolution during outages, often involving multiple underlying carriers.
  • Users often find customer service lacks depth with canned responses and slow issue resolution, impacting overall satisfaction.

What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

Zingtree

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Average Rating: 4.6/5.0

Total Reviews: 99

How Do G2 Users Rate Zingtree?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Zingtree?

  • Seller: Zingtree
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @zingtree
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 47% Medium, 27% Small

What Do G2 Reviewers Say About Zingtree?

AI-generated summary from verified user reviews

Pros
  • Users find Zingtree to be simple and intuitive, enhancing efficiency in providing customer support and troubleshooting.
  • Users find Zingtree's intuitive interface invaluable for simplifying complex workflows and enhancing agent performance in call centers.
  • Users highlight the ease of use of Zingtree, noting its effectiveness in creating interactive decision trees effortlessly.
  • Users value the customizable workflows of Zingtree, enhancing operational efficiency through tailored responses and integrations.
  • Users love the code-free design of Zingtree, making complex workflows easy for non-coders in their teams.
Cons
  • Users find Zingtree's missing features frustrating, especially regarding logic capabilities and integration with external data.
  • Users find the learning curve steep, especially if they're unfamiliar with creating trees or managing the admin side.
  • Users note the limited customization options in Zingtree, wishing for more flexibility and features in the new UI.
  • Users feel there is limited customization, particularly for advanced logic and marketing applications in Zingtree.
  • Users find the reporting issues frustrating, with unclear data and difficulties in managing and scheduling features.

What Are Recent G2 Reviews of Zingtree?

Revenue.io

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

Average Rating: 4.7/5.0

Total Reviews: 571

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Revenue.io?

  • Seller: Revenue.io
  • Year Founded: 2012
  • HQ Location: Los Angeles, CA
  • Twitter: @revenue_io
    4,277 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 58% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive and friendly customer support of Revenue.io, ensuring issues are resolved quickly and efficiently.
  • Users love the ease of use of Revenue.io, benefiting from seamless integration and intuitive features for better organization.
  • Users appreciate the exceptional support from Revenue.io, highlighting quick, friendly responses that ensure seamless implementation.
  • Users appreciate the easy setup of Revenue.io, backed by exceptional support during the implementation process.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing their workflow and minimizing disruptions during tasks.
Cons
  • Users report call issues like headset disconnections and difficulties locating call history, affecting their experience with Revenue.io.
  • Users suggest enhancements needed for Revenue.io, including more advanced features and improved support communication options.
  • Users find the limited features of Revenue.io, especially in mobile and integrations, to be a drawback.
  • Users experience connection issues with Revenue.io, including dropped calls and unreliable mobile functionality.
  • Users face dialer issues that hinder troubleshooting and tracking of recent calls, impacting workflow efficiency.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024