# Best Call Center Infrastructure (CCI) Software - Page 3

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-07T06%3A11%3A39Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D3%26source_location%3Dcategories%2523show&secure%5Btoken%5D=f3cf1187882bbc9f1b917d07063ef5c8f20074bde335a5e55cc47eb655168606&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 303

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

### [Verizon Contact Center Solutions](https://www.g2.com/products/verizon-contact-center-solutions/reviews)

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.

**Average Rating:** 3.9/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Verizon Contact Center Solutions?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Verizon Contact Center Solutions?

- **Seller:** [Verizon](https://www.g2.com/sellers/verizon)
- **Year Founded:** 1983
- **HQ Location:** Basking RIdge, NJ
- **Twitter:** @Verizon  
1,486,564 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11cabcb908a83f580e768918da49ce0dfbf7d794aa8582ec174ea41463d1a184&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1103%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,704 employees on LinkedIn®
- **Ownership:** NYSE:VZ

#### Who Uses This Product?

- **Company Size:** 44% Small, 30% Large

#### What Are Recent G2 Reviews of Verizon Contact Center Solutions?

**["Verizon aims to please"](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458)**

**Rating:** 4.5/5.0 stars

_— Susan C._

[Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458)

**["These guys have no idea what's going on."](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414)**

**Rating:** 4.5/5.0 stars

_— Cristian N._

[Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414)

### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,061

#### How Do G2 Users Rate Automation Anywhere Agentic Process Automation?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Automation Anywhere Agentic Process Automation?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Company Website:** www.AutomationAnywhere.com
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** RPA Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Large, 23% Medium

#### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Automation Anywhere Agentic Process Automation makes bot development simple and efficient.
- Users love the **ease of automating tasks** with Automation Anywhere, enjoying its intuitive interface and time-saving capabilities.
- Users appreciate the **efficiency** of Automation Anywhere, simplifying automation and enhancing process performance across various applications.
- Users admire the **ease of automation** with Automation Anywhere, enabling non-coders to effortlessly create bots.
- Users appreciate the **intuitive user interface** of Automation Anywhere, enhancing automation ease and efficiency across processes.

##### Cons

- Users find the **pricing model complex and high** , which can be challenging for small teams or individuals.
- Users face a **steep learning curve** with Automation Anywhere, particularly when navigating advanced features and complex workflows.
- Users note the **missing features** in Automation Anywhere, impacting functionality and complicating automation tasks.
- Users frequently face **software bugs** that disrupt automation tasks and lead to frustrating experiences throughout the process.
- Users struggle with **bot issues** like complex UI, debugging challenges, and the steep learning curve for beginners.

#### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation?

**["Smooth Shift from Traditional RPA to Agentic Automation"](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)**

**Rating:** 4.0/5.0 stars

_— Nandini J._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)

**["It was a good experience as it was easy to understand and have lots of features like AARI."](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)**

**Rating:** 4.0/5.0 stars

_— Siddharth D._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)

#### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation?

- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 2 comments
- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments
- [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment
- [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote
- [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation)

### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews)

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

**Average Rating:** 4.9/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Sobot Omnichannel Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sobot Omnichannel Suite?

- **Seller:** [Sobot](https://www.g2.com/sellers/sobot)
- **Company Website:** sobot.io
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Retail
- **Company Size:** 59% Medium, 48% Small

#### What Do G2 Reviewers Say About Sobot Omnichannel Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels.
- Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility.
- Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
- Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications.
- Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels.

##### Cons

- Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort.
- Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency.
- Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable.
- Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support.
- Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed.

#### What Are Recent G2 Reviews of Sobot Omnichannel Suite?

**["Shared Inbox and Smart Routing That Keep Our Team in Sync"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)**

**Rating:** 5.0/5.0 stars

_— Ethan J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)

**["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)**

**Rating:** 5.0/5.0 stars

_— Adrien J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)

### [AT&T Contact Center](https://www.g2.com/products/at-t-contact-center/reviews)

Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.

**Average Rating:** 3.6/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate AT&T Contact Center?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind AT&T Contact Center?

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT  
876,351 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fa4728477e8f8786d022d545a2466f49f7092896c35eae9774ae10aa4074034&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatt%2F&secure%5Burl_type%5D=linkedin_company_website)  
190,948 employees on LinkedIn®
- **Ownership:** NYSE: T

#### Who Uses This Product?

- **Company Size:** 53% Large, 47% Medium

#### What Are Recent G2 Reviews of AT&T Contact Center?

**["Helpful and informative"](https://www.g2.com/survey_responses/at-t-contact-center-review-420513)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Electronics_

[Read full review](https://www.g2.com/survey_responses/at-t-contact-center-review-420513)

**["At&t's contact center has always been extremely helpful for all my business needs."](https://www.g2.com/survey_responses/at-t-contact-center-review-4212498)**

**Rating:** 5.0/5.0 stars

_— Patty P._

[Read full review](https://www.g2.com/survey_responses/at-t-contact-center-review-4212498)

#### What Are G2 Users Discussing About AT&T Contact Center?

- [What is AT&T Contact Center used for?](https://www.g2.com/discussions/what-is-at-t-contact-center-used-for)

### [MyOperator](https://www.g2.com/products/myoperator/reviews)

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

**Average Rating:** 4.1/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate MyOperator?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MyOperator?

- **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator)
- **Company Website:** myoperator.com
- **Year Founded:** 2013
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @MyOperator  
1,797 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc6ac6ccba2ce0ea9a5109ffd23f881cf951c82eb983eefc3e14d5f2b83d94fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2036252%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Education Management
- **Company Size:** 47% Small, 43% Medium

#### What Do G2 Reviewers Say About MyOperator?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations.
- Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience.
- Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams.
- Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface.
- Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers.

##### Cons

- Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly.
- Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability.
- Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience.
- Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness.
- Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience.

#### What Are Recent G2 Reviews of MyOperator?

**["Reliable Business Call Management Solution"](https://www.g2.com/survey_responses/myoperator-review-13174298)**

**Rating:** 4.5/5.0 stars

_— Mahesh R._

[Read full review](https://www.g2.com/survey_responses/myoperator-review-13174298)

**["Reliable IVR with Great Support and an Easy Call-Flow Setup"](https://www.g2.com/survey_responses/myoperator-review-13173588)**

**Rating:** 4.5/5.0 stars

_— Prahllad M._

[Read full review](https://www.g2.com/survey_responses/myoperator-review-13173588)

#### What Are G2 Users Discussing About MyOperator?

- [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for)

### [KrispCall](https://www.g2.com/products/krispcall/reviews)

KrispCall is an AI-Powered Communication Platform for Growing Business. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 365

#### How Do G2 Users Rate KrispCall?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind KrispCall?

- **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall)
- **Year Founded:** 2020
- **HQ Location:** Singapore, SG
- **Twitter:** @Krispcall  
290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7439251b1da6cf68d12efad62ea730f78efc48f89412246559d6aac70485484f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F70231698&secure%5Burl_type%5D=linkedin_company_website)  
122 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 80% Small, 20% Medium

#### What Do G2 Reviewers Say About KrispCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation.
- Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly.
- Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying.
- Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions.
- Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly.

##### Cons

- Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges.
- Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial.
- Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability.
- Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance.
- Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality.

#### What Are Recent G2 Reviews of KrispCall?

**["Instantly Activated Virtual Numbers with Crystal-Clear International Calls"](https://www.g2.com/survey_responses/krispcall-review-13193723)**

**Rating:** 5.0/5.0 stars

_— Jefferson U._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13193723)

**["Easy Setup, Reliable Calling"](https://www.g2.com/survey_responses/krispcall-review-13207983)**

**Rating:** 5.0/5.0 stars

_— Ibrahim T._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13207983)

#### What Are G2 Users Discussing About KrispCall?

- [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment

### [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews)

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Lumen Contact Center?

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.1/10)
- **Call Routing:** 7.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 7.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Lumen Contact Center?

- **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies)
- **Year Founded:** 1930
- **HQ Location:** Monroe, LA
- **Twitter:** @lumentechco  
9,154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
49,367 employees on LinkedIn®
- **Ownership:** NYSE:LUMN

#### Who Uses This Product?

- **Company Size:** 46% Medium, 38% Small

#### What Do G2 Reviewers Say About Lumen Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience.
- Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage.
- Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively.
- Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily.
- Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience.

##### Cons

- Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges.
- Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency.
- Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions.
- Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility.
- Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center.

#### What Are Recent G2 Reviews of Lumen Contact Center?

**["Lumen Contact Center in in review"](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)**

**Rating:** 4.0/5.0 stars

_— Robert S._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)

**["The historical call data is readily available"](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)**

**Rating:** 5.0/5.0 stars

_— Diane P._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)

#### What Are G2 Users Discussing About Lumen Contact Center?

- [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for)
- [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for)

### [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

**Average Rating:** 4.2/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Medium, 28% Small

#### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer.
- Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform.
- Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams.
- Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences.
- Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service.

##### Cons

- Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts.
- Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows.
- Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives.
- Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively.
- Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**["I have had Vonage for years and had no issues"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)**

**Rating:** 4.5/5.0 stars

_— Caprice R._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

**["Easy to use, love the simple"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)**

**Rating:** 4.0/5.0 stars

_— Alba P._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)

#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Call Routing:** 8.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Webex Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Webex Contact Center?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Medium, 34% Large

#### What Do G2 Reviewers Say About Webex Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms.
- Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management.
- Users praise the **excellent call quality** and features, making daily tasks efficient and manageable.
- Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features.
- Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency.

##### Cons

- Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity.
- Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows.
- Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly.
- Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency.
- Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult.

#### What Are Recent G2 Reviews of Webex Contact Center?

**["Dependable, High-Performing Webex Contact Center That Streamlines Daily Support"](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)**

**Rating:** 5.0/5.0 stars

_— Sirikonda B._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)

**["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)**

**Rating:** 5.0/5.0 stars

_— Avijit S._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [CallTools](https://www.g2.com/products/calltools/reviews)

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate CallTools?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallTools?

- **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools)
- **Company Website:** calltools.com
- **Year Founded:** 2015
- **HQ Location:** Irvine, CA
- **Twitter:** @CallTools  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68b087cd294e4e3e985df41203975a1a793bce7e32de0628cba4cff9e5d7ee43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6383082%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About CallTools?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding.
- Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training.
- Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity.
- Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks.
- Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity.

##### Cons

- Users note that while CallTools is effective, the service is **expensive** , making it a significant investment.
- Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals.
- Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance.
- Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals.
- Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency.

#### What Are Recent G2 Reviews of CallTools?

**["CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations"](https://www.g2.com/survey_responses/calltools-review-12443012)**

**Rating:** 5.0/5.0 stars

_— Florence d._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12443012)

**["Phenomenal Support—Issues Resolved in Minutes"](https://www.g2.com/survey_responses/calltools-review-12511203)**

**Rating:** 4.0/5.0 stars

_— Brady M._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12511203)

#### What Are G2 Users Discussing About CallTools?

- [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools)
- [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools)
- [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools)
- [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly)

### [MightyCall](https://www.g2.com/products/mightycall/reviews)

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

**Average Rating:** 4.4/5.0

**Total Reviews:** 340

#### How Do G2 Users Rate MightyCall?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MightyCall?

- **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall)
- **Company Website:** www.mightycall.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco Bay Area, CA
- **Twitter:** @MightyCall  
1,499 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About MightyCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity.
- Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs.
- Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs.
- Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication.
- Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process.

##### Cons

- Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses.
- Users often experience **dropped call issues** with MightyCall, leading to frustration during communications.
- Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall.
- Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses.
- Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration.

#### What Are Recent G2 Reviews of MightyCall?

**["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)**

**Rating:** 5.0/5.0 stars

_— Lora A._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323)

**["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)**

**Rating:** 4.0/5.0 stars

_— Sandy B._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548)

#### What Are G2 Users Discussing About MightyCall?

- [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes

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Similar Categories

- [Contact Center](/categories/contact-center)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

Show More