# Best Call Center Infrastructure (CCI) Software - Page 23

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

**Sponsored**

### 3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-08T02%3A46%3A57Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D23%26source_location%3Dcategories%2523show&secure%5Btoken%5D=732d3295ed58aaf409ce99642b955c8c7f5a8d78964ef3de160e83ebe9ea8509&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fcall-center%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dcall_center&secure%5Burl_type%5D=custom_url)

### [StandardFacile](https://www.g2.com/products/standardfacile/reviews)

Without any technical knowledge, activate your company standard in 3 minutes and manage your customer calls like a pro

#### Who Is the Company Behind StandardFacile?

- **Seller:** [StandardFacile](https://www.g2.com/sellers/standardfacile)
- **HQ Location:** Montrouge, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=772ccb8672fe5972bc8a081cf7dd38417b31968ddebc62b383d7c867d2aaa264&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstandardfacile&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Steam-connect](https://www.g2.com/products/steam-connect/reviews)

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.

#### Who Is the Company Behind Steam-connect?

- **Seller:** [Steam-connect Benelux](https://www.g2.com/sellers/steam-connect-benelux)
- **Year Founded:** 2007
- **HQ Location:** Beverwijk, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4587d7fb2b76a01a1b2a08ffd007f06d594b9576fa903a38734932b591ba1adf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsteamconnect&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

### [SuperChannel](https://www.g2.com/products/superchannel/reviews)

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

#### Who Is the Company Behind SuperChannel?

- **Seller:** [Sabio](https://www.g2.com/sellers/sabio-29ec4789-50f0-4640-ab19-f8878ace4d5c)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ebcde479d9e789455228acc178c90ea5855e5f21a09b7c90c932e406885b91b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsabio&secure%5Burl_type%5D=linkedin_company_website)  
651 employees on LinkedIn®

### [Sword](https://www.g2.com/products/dialoga-sword/reviews)

Sword is a business line on any device. It supplies telephone line and talking from anywhere in the world and on any device, using the same number. Make and receive calls on the computer, mobile or even use tablet as a phone.

#### Who Is the Company Behind Sword?

- **Seller:** [Dialoga](https://www.g2.com/sellers/dialoga)
- **HQ Location:** New York, US
- **Twitter:** @dialoga  
1,948 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=485e757450a02d010adea0ac6206c9aa511482f7088617abbc375633ae497b86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialoga-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

### [TelcoDataCloud](https://www.g2.com/products/telcodatacloud/reviews)

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud audit, businesses are empowered to re-assess their terms or further engage with TelcoDataCloud Consulting to do this on their behalf.

#### Who Is the Company Behind TelcoDataCloud?

- **Seller:** [TelcoDataCloud](https://www.g2.com/sellers/telcodatacloud)
- **Year Founded:** 2017
- **HQ Location:** Parkside, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c0b5199ea43a13da91a2b929dd257e35fb55aaefff02ac7c3b53f1dbeaff5b4c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelcodatacloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Teldrip Signal](https://www.g2.com/products/teldrip-signal/reviews)

Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools.

#### Who Is the Company Behind Teldrip Signal?

- **Seller:** [Teldrip](https://www.g2.com/sellers/teldrip)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac91562adad9e9bff4090ad2ebb57f7e3707b11cb3620eaed7166bd059edfcce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteldrip&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®
- **Ownership:** Teldrip
- **Phone:** +18552397670

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Teldrip Signal?

**["Best Cloud Telephony Platform"](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)**

**Rating:** 5.0/5.0 stars

_— Anubhav M._

[Read full review](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)

### [Telebroad Unified communication platform](https://www.g2.com/products/telebroad-unified-communication-platform/reviews)

Simplify business communication with Telebroad’s all-in-one phone system. Our flexible, cloud-based PBX (350+ features), advanced routing, and Teleconsole app let you handle calls, SMS, fax, and chat from any device or browser. Customize call flows, integrate with CRM, and get real-time analytics. With 24/7 support, Telebroad is secure, scalable, and easy to manage. Elevate your communication today.

#### Who Is the Company Behind Telebroad Unified communication platform?

- **Seller:** [Telebroad](https://www.g2.com/sellers/telebroad)
- **Year Founded:** 2005
- **HQ Location:** Brooklyn, US
- **Twitter:** @TeleBroad  
2,551 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cde06ef061b5787a8d5437f377aef1ee53938df3c731c3a0bbaf795133f22d41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelebroad&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

### [TEM Suite Call Accounting](https://www.g2.com/products/tem-suite-call-accounting/reviews)

MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs.

#### Who Is the Company Behind TEM Suite Call Accounting?

- **Seller:** [MTSA](https://www.g2.com/sellers/mtsa)
- **Year Founded:** 2005
- **HQ Location:** Sheffield, GB
- **Twitter:** @MTS\_TEM  
418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=268896554ee0fc59e295140a960d327f4df7ae7192ee6c20e24b3f57110b554e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyhrtoolkit-limited%2F%3ForiginalSubdomain%3Duk&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®
- **Ownership:** NASDAQ: MTSL

### [The CDC Solution](https://www.g2.com/products/the-cdc-solution/reviews)

CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.

#### Who Is the Company Behind The CDC Solution?

- **Seller:** [CDC Software](https://www.g2.com/sellers/cdc-software-b32052ad-dc57-429b-8b9c-148584176ff9)
- **Year Founded:** 2002
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=225a7ac174d4e366bccc97f7dcb1aea58add5a67fc8571e6c30fd2119a8c04cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcdc-software-llc%2F&secure%5Burl_type%5D=linkedin_company_website)  
295 employees on LinkedIn®
- **Phone:** +1 (770) 351-9600

### [The Real PBX](https://www.g2.com/products/the-real-pbx/reviews)

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented.

#### Who Is the Company Behind The Real PBX?

- **Seller:** [The Real PBX](https://www.g2.com/sellers/the-real-pbx)
- **Year Founded:** 2004
- **HQ Location:** Snodland, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c590eb1470465752d2d6947fe243a344a8ce1ec32815d599763c4308600f63c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-real-pbx&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Tierzero](https://www.g2.com/products/tierzero/reviews)

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle

#### Who Is the Company Behind Tierzero?

- **Seller:** [Tierzero](https://www.g2.com/sellers/tierzero)
- **Year Founded:** 1997
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f774df1f666d1943ee605260e44656dc37793214f76dff55b7621bdce0d665e4&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftierzero&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [Total.Care](https://www.g2.com/products/total-care/reviews)

Total.Care is a healthcare communication and conversational intelligence platform that brings calls, messages, routing, and follow-up into one connected workflow. It gives the teams responsible for patient access and service practical visibility into what happened, what needs attention, and what happens next. Configured AI can assist with routing, draft notes and summaries, quality review, and operational visibility, with human accountability where it matters. Unlike generic business communications tools, Total.Care is designed around healthcare workflows and the privacy, governance, and continuity those workflows require.

#### Who Is the Company Behind Total.Care?

- **Seller:** [Total.Care](https://www.g2.com/sellers/total-care)
- **Year Founded:** 2019
- **HQ Location:** Lehi, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c6eba4a8e896ef1d0e0441c98a5d85f69bfaa8d0f537776dcd002bad3122a33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftotalcare-cx%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Tringy](https://www.g2.com/products/tringy/reviews)

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

#### Who Is the Company Behind Tringy?

- **Seller:** [Voxvalley](https://www.g2.com/sellers/voxvalley)
- **Year Founded:** 2010
- **HQ Location:** Gurnee, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=132197959e41751f1bf793f1bf11b034befdaa38f21ee03a700c96e989ddb4a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoxvalley-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

### [TrustID](https://www.g2.com/products/trustid/reviews)

Automatic caller authentication.

#### Who Is the Company Behind TrustID?

- **Seller:** [TrustID](https://www.g2.com/sellers/trustid)
- **Year Founded:** 2007
- **HQ Location:** Portland, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddea1fef237377aadf3959b3033def72ca6531f4c89faa7c1182619f1aa341b1&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrustid-inc.&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [TxContact](https://www.g2.com/products/txcontact/reviews)

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

#### Who Is the Company Behind TxContact?

- **Seller:** [Telenetix Pvt Ltd](https://www.g2.com/sellers/telenetix-pvt-ltd)
- **Year Founded:** 2004
- **HQ Location:** Parkala, Udupi District, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ff9eefb3570b588c145132a3eecf951d8da7cc69b92a90ed72097faa8f6df9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelenetix-private-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

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Spotlight Categories

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[Password Managers Software](https://www.g2.com/categories/password-managers)

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[Spend Management Software](https://www.g2.com/categories/spend-management)

Similar Categories

- [Contact Center](/categories/contact-center)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

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