### Contents

- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Call Center Infrastructure (CCI) Software Resources

##### Discussions and Reports to expand your knowledge on Call Center Infrastructure (CCI) Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Call Center Infrastructure (CCI) Software Discussions

0

Question on: UJET
[¿Why are call from Ujet Call delayed?](/discussions/27149-why-are-call-from-ujet-call-delayed)

Normally, calls between customer - agents come with a little delay, it is not significant to be an inconvenience but, can make a call a little bit frustrating for customers

We pride ourselves and having the best call quality as a VOIP CCaaS provider. If delays are happening, we want to help eliminate them through local network changes and can help you test. Please reach out to your local IT manager as well as email support@ujet.co and we can see why and eliminate latency in calls.

Answered: Nathan Peace on May 28, 2020

[Your answer](/discussions/27149-why-are-call-from-ujet-call-delayed/comments/new?remote=true)

0

Question on: UJET
[What improvement would be in future updates](/discussions/27146-what-improvement-would-be-in-future-updates)

Have tool as all in one ove all platforms

So many. Upcoming updates include SAML 2.0 integrations, deeper CRM integrations, and asynchronous chat configuration. Please reach out to your UJET Customer Success Manager in order to subscribe to our bi-weekly releases.

Answered: Nathan Peace on May 28, 2020

[Your answer](/discussions/27146-what-improvement-would-be-in-future-updates/comments/new?remote=true)

0

Question on: UJET
[Are there any other features besides chat shortcuts or statistics that can be implemented?](/discussions/27134-are-there-any-other-features-besides-chat-shortcuts-or-statistics-that-can-be-implemented)

It would be nice to see Ujet in its fullest potential use with all the bells and whistles it can productively handle.

For Chat, UJET offers chat shortcuts, statistics, transferring, agent notifications (and timeouts), customer information packets, and smart actions (Verification, Videos, and Pictures). We're going to continue to add to these throughout our product roadmap. To ensure you're using them to the fullest potential, please reach out to your UJET admin and your UJET Customer Success Manager.

Answered: Nathan Peace on May 28, 2020

Comment deleted by user.

Answered: Nathan Peace on May 28, 2020

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## Call Center Infrastructure (CCI) Software Reports

Mid-Market Grid® Report for Call Center Infrastructure (CCI)

Summer 2026

G2 Report: Grid® Report

Grid® Report for Call Center Infrastructure (CCI)

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Call Center Infrastructure (CCI)

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Call Center Infrastructure (CCI)

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Call Center Infrastructure (CCI)

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Call Center Infrastructure (CCI)

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Call Center Infrastructure (CCI)

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Call Center Infrastructure (CCI)

Spring 2026

G2 Report: Grid® Report

Grid® Report for Call Center Infrastructure (CCI)

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Call Center Infrastructure (CCI)

Spring 2026

G2 Report: Momentum Grid® Report