### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Call Center Infrastructure (CCI) Software Resources ##### Discussions and Reports to expand your knowledge on Call Center Infrastructure (CCI) Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Call Center Infrastructure (CCI) Software Discussions 0 Question on: Nextiva [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) If we have a need for 6 lines, can that be implemented to our current phones? Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well as dedicated #'s to single phones. The Nextiva platform is incredibly versatile and user friendly. We are a client of Nextiva's and the question is going to be best answered by a Nextiva professional or your assigned representative if you are an existing client. I hope this helps you with a direction and happy Holidays. Ross Answered: Ross Wightman on April 8, 2020 Hey Julianne, my name is Gaetano - a marketing representative at Nextiva. You can configure your phone system however is most convenient for your business. If you have a need for 6 lines, you can certainly have 1 phone configured to represent each line. Or you can use fewer phones if that's what you desire. Additionally, there is an option to use "softphones" which is essentially a digital application for Mac or Windows. It's a VoIP phone inside of your computer, that uses your computer microphone and audio instead of a traditional desk phone from a company like Poly or Cisco. Hope that helps! 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Via WhatsApp or text: +1 973  646 4885 Via Email\>\> jacksonjohnny171100 @ gmail.com Answered: Wayas Mercy on March 10, 2022 [See more answers (7)](javascript:void(0);) [Your answer](/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well/comments/new?remote=true) 0 Question on: UJET [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) ? Oh no, we pride ourselves in our SLA and are sorry to hear about the issue. If this still hasn't resolved, then please reach out to support@ujet.co where we'll work with you, your manager, and - if necessary - your IT team to fix this permanently. Answered: Nathan Peace on February 24, 2020 [Your answer](/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee/comments/new?remote=true) 0 Question on: 8x8 Contact Center [What makes 8x8 Contact Center different than the other providers?](/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) 8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing, interaction routing, IVR, Dialer, Customer Experience Analytics, and usage minutes all built on a single platform. 8x8 Contact Center is the only provider to fully unify team and 1:1 messaging and video conferencing with the contact center solution. This enables the contact center agents to have easy access to message their supervisor, other team members (if permitted), a help desk, or any necessary people or groups within the organization. Additionally, if the contact center needs to meet with or coach agents in remote locations or working from home, the agent can meet with their Supervisor through the same interface used to interact with customers. The list is very long and worth a conversation, give us a shout to hear more and see what we're all about. Answered: Patrick Russell on October 17, 2019 [Your answer](/discussions/what-makes-8x8-contact-center-different-than-the-other-providers/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/resources?discussions_page=4) - [1](/categories/call-center-infrastructure-cci/resources) - [2](/categories/call-center-infrastructure-cci/resources?discussions_page=2) - [3](/categories/call-center-infrastructure-cci/resources?discussions_page=3) - [4](/categories/call-center-infrastructure-cci/resources?discussions_page=4) - 5 - [6](/categories/call-center-infrastructure-cci/resources?discussions_page=6) - [7](/categories/call-center-infrastructure-cci/resources?discussions_page=7) - [8](/categories/call-center-infrastructure-cci/resources?discussions_page=8) - [9](/categories/call-center-infrastructure-cci/resources?discussions_page=9) - … - [67](/categories/call-center-infrastructure-cci/resources?discussions_page=67) - [68](/categories/call-center-infrastructure-cci/resources?discussions_page=68) - [Next ›Next ›](/categories/call-center-infrastructure-cci/resources?discussions_page=6) ## Call Center Infrastructure (CCI) Software Reports Mid-Market Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Momentum Grid® Report