### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Call Center Infrastructure (CCI) Software Resources ##### Discussions and Reports to expand your knowledge on Call Center Infrastructure (CCI) Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Call Center Infrastructure (CCI) Software Discussions 0 Question on: 8x8 Contact Center [How do I listen to calls from the virtual office?](/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) For quality assurance, I may have calls come thru the virtual office and those calls do not automatically register a "listen in" feature. Is that part of the contact Center. Would be nice. If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality Management tool where we can listen to and review calls using a custom built review form. Answered: William Guterl on May 7, 2020 [Your answer](/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office/comments/new?remote=true) 0 Question on: 8x8 Contact Center [How can I get someone to help me with creating custom reports for VCC?](/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) There are many reports that are great for different departments and results but we need more customized reporting for certain managers in departments. The information is available if we run several reports but we cannot get one report that gives us exactly what we want even after reaching out to enterprise support. If I could get someone who is a specialist in VCC reports to help me create this custom report we would greatly appreciate it. 8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just download the complete transaction report and edit it in Excel to fit my requirements. VCC doesn't let you build custom reports, and in my time using it I don't think anyone at 8x8 can create custom reports for you, either. Answered: William Guterl on May 7, 2020 [Your answer](/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc/comments/new?remote=true) 0 Question on: Nextiva [How do I save cell phone numbers as users?](/discussions/how-do-i-save-cell-phone-numbers-as-users) When I get a text in from a cell phone, how do I save that number as a person's name? When we have similar situations we add the name and contact information on the Desktop/Laptop Nextiva App. You can add this by clicking the plus button at the top right hand corner of the blue header. Hope that helps. Answered: Ross Wightman on January 14, 2020 [Your answer](/discussions/how-do-i-save-cell-phone-numbers-as-users/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/resources?discussions_page=3) - [1](/categories/call-center-infrastructure-cci/resources) - [2](/categories/call-center-infrastructure-cci/resources?discussions_page=2) - [3](/categories/call-center-infrastructure-cci/resources?discussions_page=3) - 4 - [5](/categories/call-center-infrastructure-cci/resources?discussions_page=5) - [6](/categories/call-center-infrastructure-cci/resources?discussions_page=6) - [7](/categories/call-center-infrastructure-cci/resources?discussions_page=7) - [8](/categories/call-center-infrastructure-cci/resources?discussions_page=8) - … - [67](/categories/call-center-infrastructure-cci/resources?discussions_page=67) - [68](/categories/call-center-infrastructure-cci/resources?discussions_page=68) - [Next ›Next ›](/categories/call-center-infrastructure-cci/resources?discussions_page=5) ## Call Center Infrastructure (CCI) Software Reports Mid-Market Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Momentum Grid® Report