### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Call Center Infrastructure (CCI) Software Resources ##### Discussions and Reports to expand your knowledge on Call Center Infrastructure (CCI) Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Call Center Infrastructure (CCI) Software Discussions 0 Question on: NICE CXone [How can we report bugs or issues to get the software cleaner and running more smoothly?](/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but I would rather report the issue straight to your system. I agree with you 100%. I am VERY dissatisfied with the technical service I've received in the 3 years of using this software. Lately it has been worse, not sure what is going on there. When we run into an issue I report it to IT and then they input a "Trouble Ticket" with them. We then begin the waiting process, be sure not t hold your breath lol. Let me get you the websitefor trouble tickets our IT team uses. You may need to be set up prior though: https://icids.ucn.net/ thats the site where I log on Its community.niceincontact.com Hope that helps Answered: Malina Galvan on December 23, 2021 [Your answer](/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly/comments/new?remote=true) 0 Question on: NICE CXone [Does it ever pause or get frozen after a call](/discussions/does-it-ever-pause-or-get-frozen-after-a-call) like when you get a call and you end your call does is it get rrozen or say you refused a call. Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect and then it registered as being "refused." We asked NICe about this and they had zero answers for us. It wasn't a hallucination.....it was REAL. Anyhow it has gotten better but NICE never explained anything . It does still happen every so often. Answered: Malina Galvan on December 23, 2021 In three months of use, 40 hours a week.... Not that often thankfully Answered: Anthony Albert on July 26, 2021 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/does-it-ever-pause-or-get-frozen-after-a-call/comments/new?remote=true) 0 Question on: DialedIn [Is there a way this could be a website we log on to instead of a download in the future?](/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future) I feel like your download takes up a ton of space and slows down PCs. I wish it was more like sales force and xencall where you got to a website. They also have dialers attached with less issues and complications. Yes it can be used in a web browser Answered: Shawn Shea on March 3, 2020 [Your answer](/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/resources?discussions_page=2) - [1](/categories/call-center-infrastructure-cci/resources) - [2](/categories/call-center-infrastructure-cci/resources?discussions_page=2) - 3 - [4](/categories/call-center-infrastructure-cci/resources?discussions_page=4) - [5](/categories/call-center-infrastructure-cci/resources?discussions_page=5) - [6](/categories/call-center-infrastructure-cci/resources?discussions_page=6) - [7](/categories/call-center-infrastructure-cci/resources?discussions_page=7) - … - [67](/categories/call-center-infrastructure-cci/resources?discussions_page=67) - [68](/categories/call-center-infrastructure-cci/resources?discussions_page=68) - [Next ›Next ›](/categories/call-center-infrastructure-cci/resources?discussions_page=4) ## Call Center Infrastructure (CCI) Software Reports Mid-Market Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Call Center Infrastructure (CCI) Spring 2026 G2 Report: Momentum Grid® Report