# Best Enterprise Business Process Management Software - Page 2 ## How Many Business Process Management Software Products Does G2 Track? **Total Products under this Category:** 194 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** HighGear (+1.06%) - Among all products in this category, HighGear recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Business Process Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 13,700+ Authentic Reviews - 194+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Business Process Management Software ![G2 Grid® for Business Process Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-process-management/grids.png?focus%5B%5D=122375&focus%5B%5D=3066&focus%5B%5D=1507&focus%5B%5D=18747&focus%5B%5D=74308&focus%5B%5D=20785&focus%5B%5D=1402291&focus%5B%5D=114120) Highlighted products: Microsoft Power Automate, Laserfiche, Appian, AuraQuantic, Camunda, Bizagi, Jotform Workflows, and Quixy. Underlying data: [Grid® JSON](https://www.g2.com/categories/business-process-management/grids.json?focus%5B%5D=microsoft-power-automate&focus%5B%5D=laserfiche&focus%5B%5D=appian&focus%5B%5D=auraquantic&focus%5B%5D=camunda&focus%5B%5D=bizagi&focus%5B%5D=jotform-workflows&focus%5B%5D=quixy&segment=enterprise) **Sponsored** ### Queue-Fair Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=163&secure%5Bchosen_at%5D=2026-08-01T22%3A53%3A42Z&secure%5Bdisplayable_resource_id%5D=1698&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1698&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=137711&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=eb42a0179537b099e788c6693684618cbae3b20f2215a1a57d6ec3d14b3fbcc5&secure%5Burl%5D=https%3A%2F%2FQueue-Fair.com&secure%5Burl_type%5D=company_website) ### [Kissflow](https://www.g2.com/products/kissflow/reviews) Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow help solve two main challenges in the enterprise: The first is the custom application backlog. Enterprise IT teams say “not now” to most custom application requests from business teams. While important to a department, they aren’t vital enough to engage limited IT bandwidth. Kissflow gives internal developers a hyper-fast platform to build various applications quickly. The second is starting a citizen development program. Process owners are scattered throughout the organization and need a standard, approved, and governed way to build automated applications that are a step up from spreadsheets. With its simple no-code design, patented rules engine, and comprehensive governance module, Kissflow is the ONLY platform that fulfills all the requirements for true citizen development. Teams can build a wide variety of solutions on Kissflow, from custom multifunctional applications to automated human-centric processes, workflows, case management, and project management. Hundreds of global and Fortune 500 brands rely on Kissflow to transform middle-office operations. **Average Rating:** 4.3/5.0 **Total Reviews:** 560 #### How Do G2 Users Rate Kissflow? - **Intelligence:** 8.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Process Overview:** 8.7/10 (Category avg: 8.9/10) - **Process Analysis:** 8.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Kissflow? - **Seller:** [KissFlow](https://www.g2.com/sellers/kissflow-aa004628-df19-42e1-bf5d-750b1c144168) - **Year Founded:** 2012 - **HQ Location:** Delaware, USA - **Twitter:** @kissflow 6,920 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5fb7898ce2ce7dfc49c7e9a0a3639abadd2ecad2bb0becf0d74627ed33ebf12&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkissflow%2F&secure%5Burl_type%5D=linkedin_company_website) 504 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Business Analyst - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 55% Medium, 24% Small #### What Do G2 Reviewers Say About Kissflow? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Kissflow, appreciating its visual appeal and ease of navigation. - Users enjoy the **ease of use and flexibility** of Kissflow's workflow management for streamlined document processes. - Users value the **automation capabilities** of Kissflow, enhancing agility and productivity while simplifying process management. - Users admire the **flexibility** of Kissflow, making workflow design and document management effortless and customizable. - Users love Kissflow for its **customization options** , enabling tailored workflows and seamless integrations with third-party services. ##### Cons - Users face challenges with **limited features** in Kissflow, especially regarding data export and mobile app functionality. - Users desire a **scripting engine** and enhanced features to meet their specific customization and reporting needs. - Users find Kissflow offers **limited customization** , restricting flexibility and hindering specific use-case implementations. - Users find **integration issues** challenging, as third-party connections can be cumbersome and inflexible. - Users criticize the **limited access control** in Kissflow, noting inconsistent permissions and a lack of privacy features. #### What Are Recent G2 Reviews of Kissflow? **["Clean UI and Low-Code Tools Make Workflow Building Easy for Business Teams"](https://www.g2.com/survey_responses/kissflow-review-12225713)** **Rating:** 4.0/5.0 stars _— Carlos C._ [Read full review](https://www.g2.com/survey_responses/kissflow-review-12225713) **["One Stop optionality for complete P2P process"](https://www.g2.com/survey_responses/kissflow-review-11636638)** **Rating:** 4.0/5.0 stars _— Saksham A._ [Read full review](https://www.g2.com/survey_responses/kissflow-review-11636638) #### What Are G2 Users Discussing About Kissflow? - [What is Kissflow Procurement Cloud used for?](https://www.g2.com/discussions/what-is-kissflow-procurement-cloud-used-for) - [How much does Kissflow cost?](https://www.g2.com/discussions/how-much-does-kissflow-cost) - [What are the 3 basic components of workflow?](https://www.g2.com/discussions/what-are-the-3-basic-components-of-workflow) - [How do you use Kissflow?](https://www.g2.com/discussions/how-do-you-use-kissflow) - 1 comment - [What is Kissflow software?](https://www.g2.com/discussions/what-is-kissflow-software) - 1 comment ### [IBM Blueworks Live](https://www.g2.com/products/ibm-blueworks-live/reviews) IBM Blueworks Live is a cloud-based business process modeling and management solution designed to help organizations identify, document, and improve their business processes through intuitive mapping and real-time collaboration. As a type of Business Process Management (BPM) software, IBM Blueworks Live is built for any company that needs a unified solution to document, analyze, and optimize their workflows. This tool serves as a single source of truth for business process documentation, providing comprehensive support for process discovery, modeling, and management. It is particularly valuable for companies looking to standardize operations, enhance collaboration, and ensure compliance in highly regulated environments. IBM Blueworks Live stands out by offering built-in support for industry-standard diagrams, such as BPMN 2.0, and real-time editing features, making it easier for teams to communicate, make decisions, and drive process improvements effectively from anywhere. Key Features and Benefits: Intuitive Process Discovery and Mapping: - Drag-and-drop interface with pre-built templates for easy process mapping. - Built-in support for BPMN 2.0 ensures standardized and clear process diagrams. - Simplifies the identification and documentation of processes, reducing time and effort. Unified Single Source of Truth: - Comprehensive process modeling and decision modeling capabilities. - Consistent and accurate documentation across the organization. - Enhances decision-making with reliable and standardized information. Real-Time Collaboration and Governance: - Instant visibility of changes, integrated chat, and audit trails for better governance. - Supports role-based access and process integrity management. - Facilitates collaboration with team members, ensuring that everyone stays aligned. Compliance and Standardization: - Helps manage regulatory compliance through structured process documentation. - Reduces the risk of compliance breaches with up-to-date and accurate process information. - Supports governance with audit trails and revision histories. Cloud-Based Accessibility: - No need for complex software installations; accessible from anywhere with internet connectivity. - Scalable and adaptable to suit both small teams and large enterprises. IBM Blueworks Live is ideal for businesses that need a reliable starting point for process improvement initiatives, enabling teams to work more efficiently while maintaining control over their operations. Its ability to provide a unified view of business processes with robust collaboration features sets it apart from other tools, helping organizations achieve higher productivity and smoother operations. **Average Rating:** 4.3/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate IBM Blueworks Live? - **Intelligence:** 6.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Process Overview:** 8.6/10 (Category avg: 8.9/10) - **Process Analysis:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind IBM Blueworks Live? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity 74,660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website) 328,202 employees on LinkedIn® - **Ownership:** SWX:IBM #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 61% Large, 32% Medium #### What Do G2 Reviewers Say About IBM Blueworks Live? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **user-friendly interface** of IBM Blueworks Live enhances their mapping experience and simplifies workflow creation. - Users admire the **improved efficiency and collaboration features** of IBM Blueworks Live, enhancing process mapping experience. - Users appreciate the **easy team collaboration** in IBM Blueworks Live, simplifying workflows and enhancing communication effectively. - Users value the **real-time cloud collaboration** and ease of use in IBM Blueworks Live for efficient process management. - Users praise IBM Blueworks Live for its **enhanced efficiency** and seamless collaboration, improving team workflows significantly. ##### Cons - Users are frustrated with **missing features** in IBM Blueworks Live, affecting user management and workflow capabilities. - Users find the **tool limitations** of IBM Blueworks Live hinder productivity and restrict effective collaboration. - Users find the **complexity and learning curve** of IBM Blueworks Live challenging, particularly with larger projects. - Users find the **cost to be high** , especially for smaller teams compared to other market alternatives. - Users find **IBM Blueworks Live's limited features** frustrating, especially in handling complex processes and outdated diagram options. #### What Are Recent G2 Reviews of IBM Blueworks Live? **["Simplifying our work with IBM Bluework Live."](https://www.g2.com/survey_responses/ibm-blueworks-live-review-10567320)** **Rating:** 5.0/5.0 stars _— Rahul C._ [Read full review](https://www.g2.com/survey_responses/ibm-blueworks-live-review-10567320) **["IBM Blueworks Review"](https://www.g2.com/survey_responses/ibm-blueworks-live-review-10354954)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/ibm-blueworks-live-review-10354954) #### What Are G2 Users Discussing About IBM Blueworks Live? - [What is IBM BlueworksLive used for?](https://www.g2.com/discussions/what-is-ibm-blueworkslive-used-for) ### [Tungsten TotalAgility](https://www.g2.com/products/tungsten-totalagility/reviews) The Industry’s Only Low‑Code, Integrated, End‑to‑End Intelligent Automation Solution Tungsten TotalAgility is a powerful all-in-one solution that combines document and process intelligence using the industry's leading capture, OCR, and process orchestration technology. Harness the Tungsten Intelligent Automation Platform, Tungsten TotalAgility, to go beyond AI-powered RPA by unlocking document intelligence, connecting disparate systems, and orchestrating human and digital workers to execute and automate workflows across your high-value business processes. • Document Intelligence: Apply cognitive capture and artificial intelligence to unstructured data to  automate and extract information and unlock data insights. • Process Orchestration: Orchestrate digital workflows in collaboration with users, systems , and data. • Connected Systems: Bring together your critical business systems— enterprise applications, legacy systems, mobile, chatbots, and more—across internal and external business processes. :: Successful Organizations Rely on TotalAgility :: Tungsten TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route, and report on workflow tasks from a single platform. Why customers choose TotalAgility? • Industry-leading document intelligence: Our intelligent document processing technology processes documents and data with the highest accuracy and speed. • Low-code automation: Powerful tools to build, deploy and accelerate enterprise automation. • End-to-end business process handling: A central intelligent automation platform to handle dynamic tasks, trigger automated rules and deploy on-demand workforce capacity. • Mobile engagement: Deliver enhanced customer experiences across any channel and any device. **Average Rating:** 4.3/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Tungsten TotalAgility? - **Intelligence:** 7.9/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Process Overview:** 8.6/10 (Category avg: 8.9/10) - **Process Analysis:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Tungsten TotalAgility? - **Seller:** [Tungsten Automation](https://www.g2.com/sellers/tungsten-automation) - **Year Founded:** 1985 - **HQ Location:** Denver, CO - **Twitter:** @TungstenAI 6,445 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03f6061f54daba272dfcd31b6a9209216c8586cd1c869d15e1fa7ed2ed6a3551&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftungstenautomation%2F&secure%5Burl_type%5D=linkedin_company_website) 1,564 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 53% Large, 31% Medium #### What Are Recent G2 Reviews of Tungsten TotalAgility? **["Automation with Kofax KTA"](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333)** **Rating:** 4.5/5.0 stars _— Shahir A._ [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333) **["Worked with KOFAX for Helba Investment project where extracted hand written data."](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972)** **Rating:** 4.5/5.0 stars _— Dipen P._ [Read full review](https://www.g2.com/survey_responses/tungsten-totalagility-review-9416972) #### What Are G2 Users Discussing About Tungsten TotalAgility? - [What is Kofax Transformation Module?](https://www.g2.com/discussions/what-is-kofax-transformation-module) - [What is the Kofax system?](https://www.g2.com/discussions/what-is-the-kofax-system) - [What is the use of Kofax?](https://www.g2.com/discussions/what-is-the-use-of-kofax) - [What is Kofax TotalAgility?](https://www.g2.com/discussions/what-is-kofax-totalagility) - 1 comment ### [Integrated Management System (IMS)](https://www.g2.com/products/integrated-management-system-ims/reviews) Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control. **Average Rating:** 4.6/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate Integrated Management System (IMS)? - **Intelligence:** 8.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Process Overview:** 8.3/10 (Category avg: 8.9/10) - **Process Analysis:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Integrated Management System (IMS)? - **Seller:** [Interfacing Technologies Corporation](https://www.g2.com/sellers/interfacing-technologies-corporation) - **Year Founded:** 1983 - **HQ Location:** Quebec, Canada - **Twitter:** @interfacing 683 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28dde5e314fe450bfe131a5199e56601f449420d36bbeb5b333082c4fe02cfce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49288&secure%5Burl_type%5D=linkedin_company_website) 77 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Management Consulting, Telecommunications - **Company Size:** 48% Large, 36% Small #### What Do G2 Reviewers Say About Integrated Management System (IMS)? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **visibility and control** provided by Interfacing, enhancing compliance management and overall process governance. - Users value the **ease of use** of the Integrated Management System, enhancing visibility and streamlining compliance processes. - Users value the **complete visibility** into processes and risks, enhancing service delivery and compliance across all departments. - Users appreciate the **complete visibility and control** provided by Workflow Management in the Integrated Management System. - Users praise the **seamless integration for audit management** , enhancing compliance and streamlining reporting processes efficiently. ##### Cons - Users find the **learning curve steep** , requiring time and support for effective initial configuration and training. - Users find the **steep learning curve** challenging due to complexity and time required for initial setup and training. - Users find the **complex setup** of the Integrated Management System time-consuming and overwhelming during initial configuration and training. - Users find the **complexity of configuration and training** time-consuming, potentially overwhelming for new staff. - Users find the **difficult learning curve** of the IMS daunting, requiring extensive training for effective use. #### What Are Recent G2 Reviews of Integrated Management System (IMS)? **["Excellent Platform for Process Transparency and Risk Control"](https://www.g2.com/survey_responses/integrated-management-system-ims-review-11814338)** **Rating:** 4.5/5.0 stars _— Tom K._ [Read full review](https://www.g2.com/survey_responses/integrated-management-system-ims-review-11814338) **["BPM System with Strong Compliance Features"](https://www.g2.com/survey_responses/integrated-management-system-ims-review-11785158)** **Rating:** 4.0/5.0 stars _— Ronald L._ [Read full review](https://www.g2.com/survey_responses/integrated-management-system-ims-review-11785158) #### What Are G2 Users Discussing About Integrated Management System (IMS)? - [What is Interfacing used for?](https://www.g2.com/discussions/what-is-interfacing-used-for) ### [ARIS](https://www.g2.com/products/aris-aris/reviews) As enterprises adopt Agentic AI, they face a critical challenge: deploying autonomous systems that are both powerful and trustworthy. ARIS is the answer. ARIS is the process intelligence platform enterprises rely on to understand, deploy, and govern Agentic AI. By unifying Business Process Management and Process Mining, we give AI agents the process context they need to operate effectively: Acting within defined business processes, regulatory requirements, and enterprise guardrails, rather than guessing at how the business actually runs. AI agents alone lack the business logic to understand the companies and processes they're meant to automate. ARIS closes that gap, pairing over 30 years of process expertise with modern AI to help you unlock productivity and innovation while maintaining transparency, accountability, and operational resilience. It starts with a governed digital twin of your organization: Processes, roles, rules, controls, and systems brought together into a single trusted foundation. From there, Process Mining connects that foundation to real execution data, showing how work actually flows across systems, people, and agents, rather than how it was originally documented. That combination gives you a live, accurate picture to build on, instead of a static model that goes stale the moment operations change. From process discovery to deployment, monitoring, and governance, ARIS gives your entire organization the intelligence to transform operations, mitigate risk, and stay ahead of compliance demands. We work alongside AI and research partners to keep pushing what's possible with generative and agentic AI on top of that process foundation. Recognized by Gartner and Forrester as a leader in Process Intelligence and Process Mining, ARIS is trusted by thousands of enterprises across finance, manufacturing, energy, utilities, and beyond - helping them adopt Agentic AI with confidence rather than guesswork. **Average Rating:** 4.3/5.0 **Total Reviews:** 161 #### How Do G2 Users Rate ARIS? - **Intelligence:** 8.3/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Process Overview:** 8.7/10 (Category avg: 8.9/10) - **Process Analysis:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind ARIS? - **Seller:** [ARIS](https://www.g2.com/sellers/aris) - **Company Website:** aris.com - **Year Founded:** 2024 - **HQ Location:** Saarbrücken, Saarland - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd5543528ef7f3e534f4aeac52726d3ac7dbf3e5bf2f508a43c61a0314d7682b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faris-community%2F&secure%5Burl_type%5D=linkedin_company_website) 386 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 53% Large, 29% Medium #### What Do G2 Reviewers Say About ARIS? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of learning** with ARIS beneficial, appreciating its intuitive features and helpful guidance. - Users find ARIS to be **easy to use** , benefiting from straightforward setup and helpful features for no-code users. - Users appreciate the **efficiency** of ARIS in simplifying data loading, configuration, and user administration, saving time across projects. - Users value the **low code capabilities** of ARIS, enabling easy configuration and efficient project management without coding skills. - Users value the **no-coding approach** of ARIS, benefiting from an easy setup and quick configuration. ##### Cons - Users find the **bugs disruptive** , complicating data management and leading to inconsistencies in metrics and reports. - Users find the **complexity** of ARIS challenging, especially in tasks like data overwriting and filter applications. - Users find the **complex processes** in ARIS challenging, especially for data management and interlinking features. - Users find ARIS **lacking features** such as intuitive data handling and consistent metrics across reports. - Users find the **process management unintuitive** , leading to difficulties in data handling and inconsistent metrics. #### What Are Recent G2 Reviews of ARIS? **["ARIS is number one"](https://www.g2.com/survey_responses/aris-review-9881309)** **Rating:** 5.0/5.0 stars _— Daniel O._ [Read full review](https://www.g2.com/survey_responses/aris-review-9881309) **["Powerful Process Modeling and Analysis for Clear, Standardised Workflows"](https://www.g2.com/survey_responses/aris-review-12701748)** **Rating:** 4.5/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/survey_responses/aris-review-12701748) #### What Are G2 Users Discussing About ARIS? - [Is Aris a BPM?](https://www.g2.com/discussions/is-aris-a-bpm) - 1 upvote - [What is ARIS PPM?](https://www.g2.com/discussions/what-is-aris-ppm) - [What is process mining software?](https://www.g2.com/discussions/aris-process-mining-what-is-process-mining-software) - [What is ARIS software used for?](https://www.g2.com/discussions/what-is-aris-software-used-for) ### [BIC Platform](https://www.g2.com/products/gbtec-software-bic-platform/reviews) BIC is an AI-powered all-in-one solution for digital transformation that unites process design, automation, and enterprise architecture in a single, intuitive platform — helping organizations work smarter, faster, and more efficiently. - BIC Process Design – intuitive process modeling, documentation, & analysis - BIC Enterprise Architecture Management (EAM) – strategic alignment of business and IT - BIC Process Execution – process automation and workflow execution With BIC Process Design, organizations accelerate transformation by intelligently automating manual modeling tasks, generating process variants, and continuously improving efficiency and performance. Through BIC EAM, they visualize, analyze, and strategically steer their IT landscape, ensuring every technology investment aligns with business goals. With BIC Process Execution, they bring processes to life — automating workflows, integrating systems, and driving real-time collaboration and compliance across the business. BIC empowers organizations to manage and optimize their processes, quality, performance, and enterprise architecture within a single, integrated environment. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate BIC Platform? - **Intelligence:** 7.4/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Process Overview:** 8.7/10 (Category avg: 8.9/10) - **Process Analysis:** 8.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind BIC Platform? - **Seller:** [GBTEC Software](https://www.g2.com/sellers/gbtec-software) - **Company Website:** www.gbtec.com - **Year Founded:** 2005 - **HQ Location:** Bochum, North Rhine-Westphalia, Germany - **Twitter:** @GBTEC 461 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47099a42b8aefc63e99219281d4caf1c8fe243e3abf979066cef37fad9ded5de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2907514&secure%5Burl_type%5D=linkedin_company_website) 257 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 44% Large, 39% Medium #### What Do G2 Reviewers Say About BIC Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of BIC Platform, benefiting from its clear directions and quick integration. - Users find BIC Platform's **ease of workflow management** invaluable, appreciating its simplicity and cloud accessibility. - Users value the **easy automation** of workflows in BIC Platform, enhancing efficiency without the need for coding skills. - Users love the **customization options** in BIC Platform, allowing tailored business process management experiences. - Users value the **simple and effective process automation** of BIC Platform, streamlining workflows without needing technical skills. ##### Cons - Users note the **limited customization options** in BIC Platform, hindering the ability to create specialized workflows effectively. - Users find the **complexity** of BIC Platform challenging, often preferring manual process design over its convoluted features. - Users find the **pricing too high** for small businesses, especially when only a few features are needed. - Users find the **limited reporting options** of BIC Platform frustrating, hindering their ability to analyze data effectively. - Users find the **UX improvements lacking** on BIC Platform, citing complexity and limitations in reporting and forms. #### What Are Recent G2 Reviews of BIC Platform? **["Great Business Management Tool"](https://www.g2.com/survey_responses/bic-platform-review-10871142)** **Rating:** 5.0/5.0 stars _— Sanjana C._ [Read full review](https://www.g2.com/survey_responses/bic-platform-review-10871142) **["Intuitive Operation, Excellent Support"](https://www.g2.com/survey_responses/bic-platform-review-13110145)** **Rating:** 5.0/5.0 stars _— Verified User_ [Read full review](https://www.g2.com/survey_responses/bic-platform-review-13110145) ### [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) SS&C Blue Prism’s intelligent automation platform (IAP) connects a unified workforce of people and digital resources with systems, cognitive tools, applications and technologies, including an ecosystem of ready-made automations. The combination of these automation technologies, including business process management, robotic process automation and artificial intelligence, automate business processes and streamline decision making across organizations. A digital workforce increases process efficiency, reduces operating costs and returns millions of hours to staff to focus on higher-value work. Intelligent automation removes tedious and manual work, dramatically improving efficiency and boosting employee satisfaction with paths to career growth. Implemented at scale, the potential of intelligent automation is unlocked and delivers transformational business value by helping organizations unify their workforce, transforming journeys and scaling enterprise wide. **Average Rating:** 4.5/5.0 **Total Reviews:** 347 #### How Do G2 Users Rate SS&C Blue Prism Intelligent Automation Platform? - **Intelligence:** 8.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Process Overview:** 9.1/10 (Category avg: 8.9/10) - **Process Analysis:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind SS&C Blue Prism Intelligent Automation Platform? - **Seller:** [SS&C Blue Prism](https://www.g2.com/sellers/ss-c-blue-prism) - **Year Founded:** 2001 - **HQ Location:** Windsor, CT - **Twitter:** @SSCTechnologies 4,796 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bc097453fa71cdbd909592281401f7ffa6ced0c7a148bf94152cd59902bc235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblue-prism-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 1,046 employees on LinkedIn® - **Ownership:** NASDAQ: SSNC #### Who Uses This Product? - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Large, 27% Medium #### What Do G2 Reviewers Say About SS&C Blue Prism Intelligent Automation Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of SS&C Blue Prism, allowing effortless customization and real-time debugging. - Users find SS&C Blue Prism to be **exceptionally easy to automate tasks** , streamlining operations and enhancing productivity. - Users highlight the **ease of automation implementation** with SS&C Blue Prism, enabling quick scaling and efficient operation. - Users appreciate the **efficiency** of SS&C Blue Prism, streamlining accounting and enhancing productivity for various tasks. - Users value the **user-friendly interface and powerful automation capabilities** of SS&C Blue Prism for enhanced efficiency. ##### Cons - Users find the **learning curve steep** for SS&C Blue Prism, citing difficulty in setup and inadequate training resources. - Users feel that the platform is lacking in **automation examples and enhanced functionality** , making learning and usage challenging. - Users find the **complexity in advanced scheduling** and learning Blue Prism challenging, complicating their automation efforts. - Users find the **high costs** of SS&C Blue Prism to be a significant hurdle for small businesses. - Users face **integration issues** with browsers, leading to unresponsive RPA and required manual checks to fix bot integration. #### What Are Recent G2 Reviews of SS&C Blue Prism Intelligent Automation Platform? **["Easy to understand and get the basics"](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-9846409)** **Rating:** 4.5/5.0 stars _— Napoleon R._ [Read full review](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-9846409) **["Blueprism Review"](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-2332027)** **Rating:** 5.0/5.0 stars _— Van Judhel C._ [Read full review](https://www.g2.com/survey_responses/ss-c-blue-prism-intelligent-automation-platform-review-2332027) #### What Are G2 Users Discussing About SS&C Blue Prism Intelligent Automation Platform? - [What is blue prism certification?](https://www.g2.com/discussions/what-is-blue-prism-certification) - [Is Blue Prism good?](https://www.g2.com/discussions/is-blue-prism-good) - 2 comments - [What is Blue Prism architecture?](https://www.g2.com/discussions/what-is-blue-prism-architecture) - 2 comments - [Does Blue Prism require coding?](https://www.g2.com/discussions/does-blue-prism-require-coding) - 1 comment, 1 upvote ### [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews) Transform your business with NewgenONE, an intelligent enterprise orchestration platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow orchestration. Effortlessly integrate your existing systems and devices into a seamless ecosystem that ensures personalized, efficient experiences across the board. Build powerful applications at lightning speed with NewgenONE, a completely native low-code platform. Enjoy seamless scalability, robust security, and built-in governance and compliance, all while accelerating automation across your enterprise. Automate thousands of enterprise-wide processes and stay ahead of the competition with rapid, innovative solutions. **Average Rating:** 4.5/5.0 **Total Reviews:** 89 #### How Do G2 Users Rate NewgenONE Digital Transformation Platform? - **Intelligence:** 8.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Process Overview:** 8.9/10 (Category avg: 8.9/10) - **Process Analysis:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind NewgenONE Digital Transformation Platform? - **Seller:** [Newgen](https://www.g2.com/sellers/newgen) - **Year Founded:** 1992 - **HQ Location:** Mclean, VA - **Twitter:** @newgensoftware 3,363 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e523e46dc8f31aedfdfda9e87d9add04cd026eb305945943649ffdd303e02aef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnewgen&secure%5Burl_type%5D=linkedin_company_website) 5,405 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 59% Large, 22% Medium #### What Do G2 Reviewers Say About NewgenONE Digital Transformation Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **comprehensive end-to-end automation** of NewgenONE, making digital transformation effortless and efficient. - Users praise the **end-to-end automation** of NewgenONE, enhancing efficiency without requiring advanced technical skills. - Users value the **end-to-end automation** features of NewgenONE, enabling streamlined processes without requiring extensive technical skills. - Users value the **comprehensive end-to-end automation** of NewgenONE, enabling efficient processes without extensive technical expertise. - Users value the **low-code, no-code platform** of NewgenONE, facilitating easy access for non-technical users. ##### Cons - Users frequently face **bug issues** that complicate the setup process and hinder their experience with NewgenONE. - Users face numerous **bugs** in the NewgenONE platform, causing challenges in setup and overall user experience. - Users find the **setup process complicated** due to numerous bugs, making initial configurations challenging. - Users find the **setup process complicated** and report numerous bugs, complicating their initial experience. - Users find the **difficult configuration** of NewgenONE frustrating, complicating even basic setup tasks. #### What Are Recent G2 Reviews of NewgenONE Digital Transformation Platform? **["Powerful Low-Code BPM Platform with Seamless Automation"](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531)** **Rating:** 4.0/5.0 stars _— Manu G._ [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531) **["Great value for money!"](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255)** **Rating:** 5.0/5.0 stars _— Ganesh K._ [Read full review](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-7777255) #### What Are G2 Users Discussing About NewgenONE Digital Transformation Platform? - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/newgenone-what-does-enterprise-document-management-system-comprise) - [What does Enterprise document management system comprise?](https://www.g2.com/discussions/what-does-enterprise-document-management-system-comprise) - [What are the benefits of enterprise content management?](https://www.g2.com/discussions/omnidocs-enterprise-content-management-suite-what-are-the-benefits-of-enterprise-content-management) - [What are the benefits of enterprise content management?](https://www.g2.com/discussions/what-are-the-benefits-of-enterprise-content-management) - [What does Enterprise content management involve?](https://www.g2.com/discussions/omnidocs-enterprise-content-management-suite-what-does-enterprise-content-management-involve) ### [Oracle BPM](https://www.g2.com/products/oracle-bpm/reviews) The Industry's Most Complete and Unified BPM Solution A complete solution for all types of processes that provides a unified process foundation, user-centric design, and social BPM interaction. Reduces complexity and risk and increases business efficiency and visibility. **Average Rating:** 4.0/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Oracle BPM? - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Process Overview:** 6.7/10 (Category avg: 8.9/10) - **Process Analysis:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Oracle BPM? - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle 827,997 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website) 208,078 employees on LinkedIn® - **Ownership:** NYSE:ORCL #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 57% Large, 29% Medium #### What Are Recent G2 Reviews of Oracle BPM? **["Best for Business Process Management"](https://www.g2.com/survey_responses/oracle-bpm-review-8289995)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-8289995) **["Oracle in-house platform"](https://www.g2.com/survey_responses/oracle-bpm-review-5188052)** **Rating:** 5.0/5.0 stars _— Arun S._ [Read full review](https://www.g2.com/survey_responses/oracle-bpm-review-5188052) #### What Are G2 Users Discussing About Oracle BPM? - [What do you like most about Oracle BPM for business process management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-bpm-for-business-process-management-and-what-could-be-improved) - [What is Oracle BPM used for?](https://www.g2.com/discussions/what-is-oracle-bpm-used-for) - [What does BPM software do?](https://www.g2.com/discussions/what-does-bpm-software-do) - [What are the major objectives of BPM?](https://www.g2.com/discussions/what-are-the-major-objectives-of-bpm) - 1 comment - [What are the three key components of a BPM system?](https://www.g2.com/discussions/what-are-the-three-key-components-of-a-bpm-system) ### [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) SAP Signavio was founded in 2009, as a spin-off from the Hasso Plattner Institute in Potsdam, Germany. Its vision was to address the need for accessible and collaborative business process management tools. Over the years, Signavio expanded its suite of solutions to include process mining and advanced collaboration tools, driving significant improvements in business process transformation and management. This expansion allowed Signavio to cater to a broad range of industries worldwide, helping organizations enhance efficiency and foster innovation. In 2021, SAP acquired Signavio, marking a significant milestone in its journey. Today, as part of SAP, Signavio continues to evolve and innovate. SAP Signavio Process Transformation Suite is a cloud-based business transformation solution designed to assist organizations in understanding, improving, and transforming their end-to-end business processes. By enhancing visibility and promoting teamwork across departments, SAP Signavio enables businesses to streamline operations and foster a culture of continuous improvement. The suite caters to a diverse range of users, from process experts like business analysts, process managers, to business users like executives seeking to optimize their processes end-to-end. Its user-friendly interface and powerful analytical tools make it suitable for companies of all sizes, from small enterprises to large corporations. Specific use cases for SAP Signavio include from ERP transformations, to process excellence or risk and compliance, without forgetting the implementation of AI Agents. The SAP Signavio Process Transformation Suite offers a comprehensive set of integrated modules to support the entire process continuous improvement lifecycle. Key components include: - Process Analysis and Mining: Discover and analyze existing processes to identify bottlenecks and inefficiencies, uncovering opportunities for enhancement. - Process Modeling: Create detailed process representations to facilitate collaboration and alignment among stakeholders, with the journey modeller connecting customer journeys to underlying processes for operational excellence and customer-centricity. - Collaboration Hub: Enhance teamwork and transparency by enabling real-time sharing of insights, feedback, and updates, serving as a single source of truth. - Process Governance: Streamline and standardize change efforts through automated governance workflows, boosting compliance and reducing risk. - Process Transformation Manager: Achieve faster, smarter, and sustainable value realization. - Value Accelerators: Access themed content to accelerate transformation projects, with resources easily browsable and installable via the value accelerator library. A standout feature of the suite is its built-in AI capabilities, offering data-driven insights and recommendations for enhanced decision-making and accelerated value realization. These tools empower businesses to optimize processes, streamline governance, and improve outcomes, positioning the SAP Signavio suite as a leader in holistic business process transformation, helping organizations navigate change with confidence and clarity. **Average Rating:** 4.4/5.0 **Total Reviews:** 58 #### How Do G2 Users Rate SAP Signavio? - **Intelligence:** 9.5/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Process Overview:** 9.1/10 (Category avg: 8.9/10) - **Process Analysis:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind SAP Signavio? - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** www.sap.com - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP 297,052 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 48% Large, 27% Medium #### What Do G2 Reviewers Say About SAP Signavio? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in SAP Signavio, simplifying process mapping and enhancing team collaboration effortlessly. - Users value the **real-time collaboration** features of SAP Signavio, enhancing transparency and driving continuous process improvement. - Users value the **intuitive process mapping** in SAP Signavio, enhancing team collaboration and streamlining business operations. - Users appreciate the **dedicated collaboration space** in SAP Signavio, enhancing teamwork and minimizing delays and reworks. - Users appreciate the **intuitive and customizable visual design** of SAP Signavio, enhancing collaboration and process visibility. ##### Cons - Users find SAP Signavio's interface and setup to be **overly complex** , creating challenges in usability and initial adoption. - Users criticize SAP Signavio for **lacking features** , particularly in advanced reporting and workflow functionality. - Users often experience **slow performance** with SAP Signavio, especially when managing larger models and complex data. - Users find SAP Signavio has a **steep learning curve** due to its complexity and inadequate onboarding resources. - Users are concerned about the **high price** of SAP Signavio, limiting its accessibility and flexibility for complex needs. #### What Are Recent G2 Reviews of SAP Signavio? **["Revolutionizes Process Management, But Best for SAP-Driven Environments"](https://www.g2.com/survey_responses/sap-signavio-review-12806877)** **Rating:** 5.0/5.0 stars _— vishwa l._ [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12806877) **["A Real Transformation Partner, Not Just a Modeling Tool"](https://www.g2.com/survey_responses/sap-signavio-review-12836379)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/sap-signavio-review-12836379) #### What Are G2 Users Discussing About SAP Signavio? - [What is SAP Signavio used for?](https://www.g2.com/discussions/what-is-sap-signavio-used-for) - 1 comment - [What is the best business process management software?](https://www.g2.com/discussions/what-is-the-best-business-process-management-software) - 1 comment - [Is Signavio open source?](https://www.g2.com/discussions/is-signavio-open-source) - 2 comments - [Is Signavio an RPA?](https://www.g2.com/discussions/is-signavio-an-rpa) - 1 comment - [What can Signavio do?](https://www.g2.com/discussions/what-can-signavio-do) - 1 comment ### [Navvia](https://www.g2.com/products/navvia/reviews) The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. **Average Rating:** 4.5/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate Navvia? - **Intelligence:** 7.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Process Overview:** 9.0/10 (Category avg: 8.9/10) - **Process Analysis:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Navvia? - **Seller:** [Navvia](https://www.g2.com/sellers/navvia) - **Year Founded:** 1999 - **HQ Location:** Toronto, Canada - **Twitter:** @GoNavvia 6,112 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fd87cc939ef0aaa036052bb96aace6c05561a3084b1fc3f3d08082c3a7a61a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141227%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 72% Large, 18% Medium #### What Do G2 Reviewers Say About Navvia? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times. - Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates. - Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience. - Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process. - Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks. ##### Cons - Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively. - Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs. - Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency. #### What Are Recent G2 Reviews of Navvia? **["Navvia - Great tool for building ITSM processes"](https://www.g2.com/survey_responses/navvia-review-10525947)** **Rating:** 4.0/5.0 stars _— Verified User in Media Production_ [Read full review](https://www.g2.com/survey_responses/navvia-review-10525947) **["Great process design accelerator"](https://www.g2.com/survey_responses/navvia-review-10424805)** **Rating:** 4.5/5.0 stars _— SHILPA R._ [Read full review](https://www.g2.com/survey_responses/navvia-review-10424805) #### What Are G2 Users Discussing About Navvia? - [What are the benefits and drawbacks of using Navvia for process design and management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management) - [What is Navvia used for?](https://www.g2.com/discussions/what-is-navvia-used-for) ### [iGrafx](https://www.g2.com/products/igrafx/reviews) iGrafx empowers enterprises to understand, improve, and transform the way their business truly runs. As a leader in Process Intelligence, iGrafx Process360 Live unifies process mining, process mapping, and digital twin simulation in one end‑to‑end platform—giving organizations a complete, connected view of their operations. Process360 Live captures real process data, maps it visually, and simulates potential improvements so teams can identify inefficiencies, test changes safely, and drive measurable optimization. From aligning business and IT, to strengthening compliance, to accelerating initiatives like automation, RPA, Lean, and Six Sigma, iGrafx helps organizations turn their processes into a competitive advantage with clarity and confidence. With iGrafx, business leaders can discover how work actually happens, model how it should happen, and continuously optimize for ROI and operational excellence. Learn more at www.igrafx.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 #### How Do G2 Users Rate iGrafx? - **Intelligence:** 8.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Process Overview:** 9.2/10 (Category avg: 8.9/10) - **Process Analysis:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind iGrafx? - **Seller:** [iGrafx](https://www.g2.com/sellers/igrafx) - **Year Founded:** 1991 - **HQ Location:** Tualatin, OR - **Twitter:** @iGrafx 654 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6989f18dfecc66451a7fd981f4294ad09ad125cf44067cfe148d23680953575&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35543%2F&secure%5Burl_type%5D=linkedin_company_website) 80 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 49% Large, 43% Medium #### What Are Recent G2 Reviews of iGrafx? **["Great for requirement elicitation sessions"](https://www.g2.com/survey_responses/igrafx-review-9004233)** **Rating:** 4.0/5.0 stars _— Sue G._ [Read full review](https://www.g2.com/survey_responses/igrafx-review-9004233) **["A complete set of tools with unique functionalities, for effective and efficient BPM."](https://www.g2.com/survey_responses/igrafx-review-8128562)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/igrafx-review-8128562) #### What Are G2 Users Discussing About iGrafx? - [What are the benefits and challenges of using iGrafx for process mapping and management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-igrafx-for-process-mapping-and-management) - [What is iGrafx used for?](https://www.g2.com/discussions/what-is-igrafx-used-for) ### [ProcessMaker](https://www.g2.com/products/processmaker/reviews) ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. **Average Rating:** 4.3/5.0 **Total Reviews:** 275 #### How Do G2 Users Rate ProcessMaker? - **Intelligence:** 7.7/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Process Overview:** 8.6/10 (Category avg: 8.9/10) - **Process Analysis:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind ProcessMaker? - **Seller:** [Decisions](https://www.g2.com/sellers/decisions) - **Year Founded:** 2010 - **HQ Location:** Virginia Beach, Virginia - **Twitter:** @decisions 466 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=901976ebb9503fb709cd5b021c2f1abdc53a3d1b7502a1f55b8c043d8518b378&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2373238%2F&secure%5Burl_type%5D=linkedin_company_website) 322 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 40% Medium, 35% Large #### What Do G2 Reviewers Say About ProcessMaker? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless automation** features of ProcessMaker, enabling easy business process creation without deep coding knowledge. - Users value the **efficiency** of ProcessMaker, facilitating quick workflow creation and management for all users. - Users find the **customer support** of ProcessMaker invaluable, aiding them through development and integration with ease. - Users rave about the **ease of learning** ProcessMaker, making workflow management accessible for everyone quickly. - Users value the **ease of work** with ProcessMaker, enjoying its simple interface and quick learning curve for workflows. ##### Cons - Users face **functionality limitations** in ProcessMaker, struggling with basic tasks like inputting signatures and changing assignment rules. - Users experience **missing features** like signature input and seamless assignment rule changes, hindering basic functionality. - Users dislike the **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues. - Users find the **limited features** of ProcessMaker frustrating, as essential tasks are often unsupported. - Users report **performance issues** due to hidden bugs that disrupt workflows and indicate app instability. #### What Are Recent G2 Reviews of ProcessMaker? **["Efficient workflow automation tool"](https://www.g2.com/survey_responses/processmaker-review-10536107)** **Rating:** 4.0/5.0 stars _— Izuchukwu M._ [Read full review](https://www.g2.com/survey_responses/processmaker-review-10536107) **["ProcessMaker is an excellent business process automation software."](https://www.g2.com/survey_responses/processmaker-review-10551224)** **Rating:** 5.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/processmaker-review-10551224) #### What Are G2 Users Discussing About ProcessMaker? - [What is ProcessMaker used for?](https://www.g2.com/discussions/what-is-processmaker-used-for) - [How do you use process maker?](https://www.g2.com/discussions/how-do-you-use-process-maker) - [What is Process maker?](https://www.g2.com/discussions/what-is-process-maker) - [What are the three key components of a BPM system?](https://www.g2.com/discussions/processmaker-what-are-the-three-key-components-of-a-bpm-system) - 1 comment - [What are the features of BPM?](https://www.g2.com/discussions/what-are-the-features-of-bpm) ### [BP Logix](https://www.g2.com/products/bp-logix/reviews) BP Logix helps leaders in regulated industries transform the way they get work done. Our powerful low-code automation platform, Process Director, empowers citizen developers and IT teams alike to: ◾ Create custom, scalable business applications that automate their most complex processes. ◾ Conquer compliance gaps with 24/7 audit tracking, electronic signatures, user access permissions, and more. ◾ Reduce costs and knock out backlogs with an agile low-code platform that is 20x faster than custom coding. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate BP Logix? - **Intelligence:** 6.7/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Process Overview:** 8.0/10 (Category avg: 8.9/10) - **Process Analysis:** 8.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind BP Logix? - **Seller:** [BP Logix](https://www.g2.com/sellers/bp-logix) - **Year Founded:** 1995 - **HQ Location:** Encinitas, CA - **Twitter:** @bplogix 2,492 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8509149c29d608702971405f142aeb5fa845248ff8c84f54050c0b207ca48cc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F236159%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education - **Company Size:** 52% Large, 38% Medium #### What Are Recent G2 Reviews of BP Logix? **["Director, Enterprise Security"](https://www.g2.com/survey_responses/bp-logix-review-8050473)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8050473) **["Boost your business with BP Logix"](https://www.g2.com/survey_responses/bp-logix-review-8255368)** **Rating:** 5.0/5.0 stars _— Jan M._ [Read full review](https://www.g2.com/survey_responses/bp-logix-review-8255368) #### What Are G2 Users Discussing About BP Logix? - [What is BP Logix used for?](https://www.g2.com/discussions/what-is-bp-logix-used-for) ### [DocuWare](https://www.g2.com/products/docuware/reviews) DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations. **Average Rating:** 4.4/5.0 **Total Reviews:** 238 #### How Do G2 Users Rate DocuWare? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind DocuWare? - **Seller:** [DocuWare](https://www.g2.com/sellers/docuware) - **Company Website:** docuware.com - **Year Founded:** 1988 - **HQ Location:** Beacon, NY - **Twitter:** @DocuWare 2,283 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d375a94a7861476d6c80dd2999f5248b35c4cfc6d26da04ff28d7e32b4a69601&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F101401%2F&secure%5Burl_type%5D=linkedin_company_website) 649 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Analyst - **Top Industries:** Information Technology and Services, Pharmaceuticals - **Company Size:** 47% Medium, 30% Large #### What Do G2 Reviewers Say About DocuWare? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of DocuWare, which streamlines document management and improves accessibility. - Users value the **seamless integration capabilities** of DocuWare, enhancing productivity and streamlining workflows effectively. - Users value the **streamlined document management** in DocuWare, enhancing efficiency and organization through intuitive workflows and integrations. - Users appreciate the **robust automation** of DocuWare, significantly enhancing efficiency and streamlining workflows across various businesses. - Users value the **easy integrations** of DocuWare, enhancing workflow efficiency and connectivity with various applications. ##### Cons - Users note **missing features** in DocuWare, such as inadequate OCR and API documentation, affecting overall efficiency. - Users may face a **difficult learning curve** with DocuWare, especially those new to document management systems. - Users find DocuWare has **limited features** , requiring extensive scripting and lacking necessary built-in actions for workflows. - Users find the **complexity** of DocuWare's setup and features overwhelming, making initial use time-consuming and challenging. - Users find the **training required** challenging, especially due to limited tutorials and complex components to learn. #### What Are Recent G2 Reviews of DocuWare? **["Centralization and Security in Document Management"](https://www.g2.com/survey_responses/docuware-review-12854489)** **Rating:** 4.5/5.0 stars _— Manuel M._ [Read full review](https://www.g2.com/survey_responses/docuware-review-12854489) **["DocuWare Makes Secure Document Storage and Access Seamless Anywhere"](https://www.g2.com/survey_responses/docuware-review-12837116)** **Rating:** 5.0/5.0 stars _— Timothy S._ [Read full review](https://www.g2.com/survey_responses/docuware-review-12837116) #### What Are G2 Users Discussing About DocuWare? - [What is DocuWare used for?](https://www.g2.com/discussions/what-is-docuware-used-for) - [What benefits does DocuWare offer in purchasing?](https://www.g2.com/discussions/what-benefits-does-docuware-offer-in-purchasing) - 1 comment - [How much does DocuWare cost?](https://www.g2.com/discussions/how-much-does-docuware-cost) - 1 comment - [How do I use DocuWare?](https://www.g2.com/discussions/how-do-i-use-docuware) - 1 comment - [What is DocuWare software?](https://www.g2.com/discussions/what-is-docuware-software) - 1 comment - [‹ Prev‹ Prev](/categories/business-process-management/enterprise?order=g2_score#product-list) - [1](/categories/business-process-management/enterprise?order=g2_score#product-list) - 2 - [3](/categories/business-process-management/enterprise?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/business-process-management/enterprise?order=g2_score&page=3#product-list) Spotlight Categories [Webinar Platforms](https://www.g2.com/categories/webinar) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) [CMMS Software](https://www.g2.com/categories/cmms) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) [Purchasing Software](https://www.g2.com/categories/purchasing-software) Similar Categories - [Business Automation Platforms (BAPs)](/categories/business-automation-platforms-baps) - [Business Process Simulation](/categories/business-process-simulation) - [Decision Management Platforms](/categories/decision-management-platforms) - [Digital Process Automation (DPA)](/categories/digital-process-automation-dpa) - [Intelligent Document Processing (IDP)](/categories/intelligent-document-processing-idp) - [Other Process Automation](/categories/other-process-automation) - [Process Mining](/categories/process-mining-tools) - [Process Orchestration](/categories/process-orchestration) - [Robotic Process Automation (RPA)](/categories/robotic-process-automation-rpa) - [Workflow Management](/categories/workflow-management) [Browse Business Process Management Themes](/categories/business-process-management/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated Products classified in the overall Business Process Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Business Process Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Business Process Management category. In addition to qualifying for inclusion in the Business Process Management Software category, to qualify for inclusion in the Enterprise Business Business Process Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. Show More * * * ## How Do You Choose the Right Business Process Management Software? ### What You Should Know About Business Process Management Software ### What is Business Process Management (BPM) Software? Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.  #### What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. **Standard BPM software** With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.  **Digital process automation (DPA)** DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient. ### What are the Common Features of Business Process Management (BPM) Software? The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. **Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. **Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr).  BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. **Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources) ### What are the Benefits of Business Process Management (BPM) Software? Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. **Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. **Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. **Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful. ### Who Uses Business Process Management (BPM) Software? Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management. Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples: **Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools. **Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped. **Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software. ### What are the Alternatives to Business Process Management (BPM) Software? Alternatives to BPM software can replace this type of software, either partially or completely: [Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations. [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention. [Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.  #### Software Related to Business Process Management (BPM) Software The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions. [Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes. ### Challenges with Business Process Management (BPM) Software Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues: **Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle. **Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice. ### Which Companies Should Buy Business Process Management (BPM) Software? The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples: **Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes. **Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter. **Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows. ### How to Buy Business Process Management (BPM) Software #### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option. Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more. A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software. #### Compare Business Process Management (BPM) Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Business Process Management (BPM) Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Business Process Management (BPM) Software Trends Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today. **Machine learning** By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways. **Analytics** Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.