The Top 20 Easiest To Use Business Instant Messaging Software

See the top Business Instant Messaging Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

morningmate

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

40%

Mid Market

52%

Enterprise

Google Workspace

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

46%

Mid Market

34%

Enterprise

19%

Microsoft 365

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.4

9.4

Customer Segment Breakdown

Small Business

34%

Mid Market

35%

Enterprise

31%

Slack

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

41%

Mid Market

40%

Enterprise

19%

Text Request

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

65%

Mid Market

31%

Enterprise

Microsoft Teams

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

22%

Mid Market

38%

Enterprise

40%

monday Work Management

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.4

9.1

Customer Segment Breakdown

Small Business

62%

Mid Market

30%

Enterprise

Connecteam

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

Enterprise

Zoom Workplace

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

#10

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#11

Zulip

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

72%

Mid Market

21%

Enterprise

#12

ClickUp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.4

9.2

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

#13

Clinked

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

63%

Mid Market

25%

Enterprise

12%

#14

RingCentral Video

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.4

9.0

Customer Segment Breakdown

Small Business

43%

Mid Market

48%

Enterprise

#15

Hive

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.4

9.5

Customer Segment Breakdown

Small Business

62%

Mid Market

28%

Enterprise

10%

#16

Webex Suite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.4

9.1

Customer Segment Breakdown

Small Business

19%

Mid Market

31%

Enterprise

51%

#17

Superworks

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

47%

Mid Market

53%

Enterprise

#18

ProofHub

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.4

9.8

Customer Segment Breakdown

Small Business

54%

Mid Market

39%

Enterprise

#19

DemandHub

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.4

9.9

Customer Segment Breakdown

Small Business

96%

Mid Market

#20

Blink

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.4

9.3

Customer Segment Breakdown

Small Business

10%

Mid Market

39%

Enterprise

51%