# Best Bot Platforms for Small Business - Page 3 ## How Many Bot Platforms Products Does G2 Track? **Total Products under this Category:** 217 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Chatbase (+0.92%) - Among all products in this category, Chatbase recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Bot Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,700+ Authentic Reviews - 217+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Bot Platforms ![G2 Grid® for Bot Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/bot-platforms/grids.png?focus%5B%5D=122376&focus%5B%5D=1235692&focus%5B%5D=122936&focus%5B%5D=115909&focus%5B%5D=1343375&focus%5B%5D=22877&focus%5B%5D=90225&focus%5B%5D=124467) Highlighted products: Microsoft Copilot Studio, IBM watsonx Orchestrate, Botpress, Voiceflow, Lindy, Amazon Lex, Qualified, and Rep AI. Underlying data: [Grid® JSON](https://www.g2.com/categories/bot-platforms/grids.json?focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=botpress&focus%5B%5D=voiceflow&focus%5B%5D=lindy-lindy&focus%5B%5D=amazon-lex&focus%5B%5D=qualified&focus%5B%5D=rep-ai&segment=small-business) **Sponsored** ### Gemini Enterprise Agent Platform Google Cloud's comprehensive platform for developers to build, scale, govern and optimize agents and models. It's a single destination for technical teams to build agents that can transform enterprise applications and workflows into powerful agentic systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1035&secure%5Bchosen_at%5D=2026-08-06T04%3A34%3A27Z&secure%5Bdisplayable_resource_id%5D=1035&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1035&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21469&secure%5Bresource_id%5D=1035&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbot-platforms%2Fsmall-business%3Fpage%3D3%26segment%3Dsmall-business&secure%5Btoken%5D=4fb13c15977bac24bc525f9d4353bd9b768306776bf3b70c71a80e7138ad7652&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fproducts%2Fgemini-enterprise-agent-platform%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-geap%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Chatfuel](https://www.g2.com/products/chatfuel/reviews) One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta. **Average Rating:** 4.4/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Chatfuel? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Quality of Support:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Chatfuel? - **Seller:** [Chatfuel Ai](https://www.g2.com/sellers/chatfuel-ai) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @chatfuel 25,115 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90d95c2799eae6094f8a812eb14e23e500d4b1f0f4c2f974e1368c6d41d1f24b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10910222%2F&secure%5Burl_type%5D=linkedin_company_website) 42 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small, 13% Medium #### What Do G2 Reviewers Say About Chatfuel? _AI-generated summary from verified user reviews_ ##### Pros - Users find Chatfuel to be **affordable** , with a simple setup and minimal maintenance required over the years. - Users value the **automation capabilities** of Chatfuel, simplifying customer interactions and saving time for small businesses. - Users find Chatfuel to be **easy to set up and modify** , making automation for their small business straightforward. - Users value the **easy creation** of Chatfuel, simplifying automation for their customer interactions effortlessly. - Users praise the **easy setup** of Chatfuel, allowing for effortless automation and minimal ongoing adjustments. ##### Cons - Users express frustration over Chatfuel's **expensive pricing structure** , particularly due to unexpected plan increases without clear communication. - Users report **poor customer support** , feeling disregarded when addressing issues with pricing and billing concerns. #### What Are Recent G2 Reviews of Chatfuel? **["Perfect way to create a chatbot !"](https://www.g2.com/survey_responses/chatfuel-review-7174097)** **Rating:** 4.5/5.0 stars _— Guillaume G._ [Read full review](https://www.g2.com/survey_responses/chatfuel-review-7174097) **["Best Chatbot Development Platform"](https://www.g2.com/survey_responses/chatfuel-review-8253124)** **Rating:** 5.0/5.0 stars _— SAHIL Y._ [Read full review](https://www.g2.com/survey_responses/chatfuel-review-8253124) #### What Are G2 Users Discussing About Chatfuel? - [Is Chatfuel only for facebook?](https://www.g2.com/discussions/is-chatfuel-only-for-facebook) - [Is Chatfuel a software?](https://www.g2.com/discussions/is-chatfuel-a-software) - 1 comment - [What are the features of chatbot?](https://www.g2.com/discussions/chatfuel-what-are-the-features-of-chatbot) - 2 comments - [What is Chatfuel used for?](https://www.g2.com/discussions/what-is-chatfuel-used-for) - 1 comment ### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 101 #### How Do G2 Users Rate yellow.ai? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 8.8/10) - **Quality of Support:** 8.3/10 (Category avg: 8.7/10) - **AI Text Generation:** 6.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind yellow.ai? - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai 1,550 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 850 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About yellow.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels. - Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience. - Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support. - Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms. - Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms. ##### Cons - Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively. - Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology. - Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience. - Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations. - Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges. #### What Are Recent G2 Reviews of yellow.ai? **["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)** **Rating:** 5.0/5.0 stars _— Adapa Chaitanya M._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) **["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)** **Rating:** 4.5/5.0 stars _— AVANI S._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### [BotStar](https://www.g2.com/products/botstar/reviews) Online chatbot platform that lets businesses design, develop and train chatbots visually for Messenger and Websites. **Average Rating:** 3.4/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate BotStar? - **Has the product been a good partner in doing business?:** 6.9/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Quality of Support:** 7.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind BotStar? - **Seller:** [BotStar](https://www.g2.com/sellers/botstar) - **Year Founded:** 2017 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a04cee7ca8ec9bf4c73946e5080071b491022fb5b0fd2bffd31df8fa9188b9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotstar-chatbot%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 75% Small, 25% Medium #### What Are Recent G2 Reviews of BotStar? **["Interacting with visitors 24h is amazing"](https://www.g2.com/survey_responses/botstar-review-5084441)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/botstar-review-5084441) **["Great tool to improve personal skills and apply in university project !"](https://www.g2.com/survey_responses/botstar-review-4836418)** **Rating:** 4.5/5.0 stars _— Quân N._ [Read full review](https://www.g2.com/survey_responses/botstar-review-4836418) #### What Are G2 Users Discussing About BotStar? - [What does Botstar do?](https://www.g2.com/discussions/what-does-botstar-do) - [What is the use of Botstar?](https://www.g2.com/discussions/what-is-the-use-of-botstar) - [What is BotStar?](https://www.g2.com/discussions/what-is-botstar) ### [Relevance AI](https://www.g2.com/products/relevance-ai/reviews) Relevance AI is the home of the AI workforce: where anyone can build and recruit teams of AI agents to complete tasks on autopilot. Our no-code platform is built for ops teams, no technical background required. Subject-matter experts can use Relevance to design powerful AI agents and AI teams without relying on developer resources. Scale excellence across every area or team with your intelligent, purpose-built AI workforce. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Relevance AI? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Quality of Support:** 8.4/10 (Category avg: 8.7/10) - **AI Text Generation:** 5.6/10 (Category avg: 8.4/10) #### Who Is the Company Behind Relevance AI? - **Seller:** [Relevance AI](https://www.g2.com/sellers/relevance-ai) - **Year Founded:** 2020 - **HQ Location:** Sydney, Australia - **Twitter:** @RelevanceAI\_ 3,784 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c46ebf1f09b1b4a9374faeb2ccce8757d4a5c5f77e7bae03658df4b90b54ae5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frelevanceai&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 85% Small, 10% Medium #### What Do G2 Reviewers Say About Relevance AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Relevance AI, enjoying its intuitive setup and seamless management of agents. - Users value the **incredible versatility** of Relevance AI, enabling custom agents for various functions effortlessly. - Users appreciate the **advanced AI integration** of Relevance AI, which enhances efficiency and reduces manual workload. - Users value the **extensive customization options** in Relevance AI, enabling tailored solutions for diverse needs and functions. - Users commend **efficiency** in Relevance AI, benefiting from automated tasks and reliable, secured results across various applications. ##### Cons - Users find the **high cost** of Relevance AI prohibitive and frustrating, especially when unable to utilize the service. - Users express frustration over the **high costs** of Relevance AI, making it less accessible for general use. - Users find the **interface complex** , citing a confusing onboarding experience and busy design that hinders usability. - Users find the **limited features** of Relevance AI frustrating, as they lack important tools for optimal performance. - Users find the **learning curve challenging** , with onboarding being confusing and no in-person training available. #### What Are Recent G2 Reviews of Relevance AI? **["The Best Platform for Creating Custom Agents"](https://www.g2.com/survey_responses/relevance-ai-review-12424146)** **Rating:** 5.0/5.0 stars _— Leopoldo E._ [Read full review](https://www.g2.com/survey_responses/relevance-ai-review-12424146) **["A powerful AI agent builder that builds them for you"](https://www.g2.com/survey_responses/relevance-ai-review-10916575)** **Rating:** 4.5/5.0 stars _— Will M._ [Read full review](https://www.g2.com/survey_responses/relevance-ai-review-10916575) ### [Joonbot Chatbot Builder](https://www.g2.com/products/joonbot-chatbot-builder/reviews) Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions **Average Rating:** 4.5/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Joonbot Chatbot Builder? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.8/10 (Category avg: 8.8/10) - **Quality of Support:** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Joonbot Chatbot Builder? - **Seller:** [Arnica](https://www.g2.com/sellers/arnica) - **Year Founded:** 2021 - **HQ Location:** Alpharetta, Georgia - **Twitter:** @arnicaio 124 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35b6c80888a16d99de6aed67226d5eee0835f227fc79936eb37367fea6278187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farnica-io%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 60 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 94% Small, 6% Medium #### What Are Recent G2 Reviews of Joonbot Chatbot Builder? **["A simple and effective complementary tool"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)** **Rating:** 5.0/5.0 stars _— Franck L._ [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973) **["The best app is the one you'll actually be able to use"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)** **Rating:** 5.0/5.0 stars _— Chris G._ [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029) #### What Are G2 Users Discussing About Joonbot Chatbot Builder? - [What is Joonbot Chatbot Builder used for?](https://www.g2.com/discussions/what-is-joonbot-chatbot-builder-used-for) - [‹ Prev‹ Prev](/categories/bot-platforms/small-business?order=g2_score&page=2#product-list) - [1](/categories/bot-platforms/small-business?order=g2_score#product-list) - [2](/categories/bot-platforms/small-business?order=g2_score&page=2#product-list) - 3 - Next ›Next › Spotlight Categories [User Research Tools](https://www.g2.com/categories/user-research) [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) Similar Categories - [Chatbots](/categories/chatbots) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Bot Platforms Themes](/categories/bot-platforms/themes)