Bot Platforms Resources

Really anything where a human would normally need to be interacting in a call centre or replying to emails and you want to enhance the human's capabilities or provide more resource to allow better communication. The main reason is to enhance customer experience, use as part of HR function, intelligent interactions on a web site to answer questions, navigating internally within a business, answering internal or external questions and engaging with people across multiple platforms. Can be used in banking, public sector, health care, government, insurance, retail, sports and media, energy etc. https://www.ibm.com/products/watson-assistant Customer experience with a single path to providing improved chat, intelligent AI virtual agent, and human agent contact center support, you also gain a new, intuitive interface that empowers everyone in your organization to build and maintain AI-powered virtual agents and AI-powered chatbots — without having to write a single line of code.

Really anything where a human would normally need to be interacting in a call centre or replying to emails and you want to enhance the human's capabilities or provide more resource to allow better communication. The main reason is to enhance customer experience, use as part of HR function, intelligent interactions on a web site to answer questions, navigating internally within a business, answering internal or external questions and engaging with people across multiple platforms. Can be used in banking, public sector, health care, government, insurance, retail, sports and media, energy etc. https://www.ibm.com/products/watson-assistant Customer experience with a single path to providing improved chat, intelligent AI virtual agent, and human agent contact center support, you also gain a new, intuitive interface that empowers everyone in your organization to build and maintain AI-powered virtual agents and AI-powered chatbots — without having to write a single line of code.

Yes, Chatfuel is a SaaS bot building platform that allows you to build a chatbot in Facebook Messenger and Instagram. You can build a bot all by yourself or start with the ready made templates.