# Top Free Bot Platforms - Page 2

## How Many Bot Platforms Products Does G2 Track?

**Total Products under this Category:** 217

### Category Stats (Jul 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Sierra (+0.99%) - Among all products in this category, Sierra recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Bot Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,700+ Authentic Reviews
- 217+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Bot Platforms
 ![G2 Grid® for Bot Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/bot-platforms/grids.png?focus%5B%5D=122376&focus%5B%5D=90225&focus%5B%5D=122936&focus%5B%5D=1235692&focus%5B%5D=115909&focus%5B%5D=52450&focus%5B%5D=1339420&focus%5B%5D=43119)

Highlighted products: Microsoft Copilot Studio, Qualified, Botpress, IBM watsonx Orchestrate, Voiceflow, Google Cloud Dialogflow, Sierra, and Insider One.

Underlying data: [Grid® JSON](https://www.g2.com/categories/bot-platforms/grids.json?focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=qualified&focus%5B%5D=botpress&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=voiceflow&focus%5B%5D=google-cloud-dialogflow&focus%5B%5D=sierra&focus%5B%5D=insider-one)

**Sponsored**

### Gemini Enterprise Agent Platform

Google Cloud's comprehensive platform for developers to build, scale, govern and optimize agents and models. It's a single destination for technical teams to build agents that can transform enterprise applications and workflows into powerful agentic systems.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1035&secure%5Bchosen_at%5D=2026-07-30T22%3A23%3A28Z&secure%5Bdisplayable_resource_id%5D=1035&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1035&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21469&secure%5Bresource_id%5D=1035&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbot-platforms%2Ffree%3Fcategory_id%3Dbot-platforms%26page%3D2&secure%5Btoken%5D=e855e53700b4db2449ced11222beb7fcab6f0a8b38c116a66f095dde20574c65&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fproducts%2Fgemini-enterprise-agent-platform%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-geap%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [TARS](https://www.g2.com/products/tars/reviews)

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate TARS?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.7/10)
- **AI Text Generation:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind TARS?

- **Seller:** [TARS](https://www.g2.com/sellers/tars)
- **Year Founded:** 2016
- **HQ Location:** Newark, DE
- **Twitter:** @hellotars\_ai  
765 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e1934d67f2428efcf125e394c2d442ae2b9afec1d5ae5364f9778b36a508d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10377263%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About TARS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** of TARS bots, enhancing brand consistency and user engagement seamlessly.
- Users celebrate the **customer success** aspect of TARS, experiencing increased leads and enhanced engagement through personalized bots.
- Users love the **customizability** of TARS, enabling tailored bots that enhance brand consistency and user engagement.
- Users love the **high level of customization** in TARS, allowing bots to reflect their brand and engage effectively.
- Users enjoy the **ease of use** of TARS, leading to increased engagement and higher completion rates for forms.

#### What Are Recent G2 Reviews of TARS?

**["Fulfill the requirement on time with adequate support."](https://www.g2.com/survey_responses/tars-review-9329988)**

**Rating:** 4.5/5.0 stars

_— SAIPRASAD C._

[Read full review](https://www.g2.com/survey_responses/tars-review-9329988)

**["Incredible tool for creating a chatbot"](https://www.g2.com/survey_responses/tars-review-9058767)**

**Rating:** 5.0/5.0 stars

_— Khushboo K._

[Read full review](https://www.g2.com/survey_responses/tars-review-9058767)

#### What Are G2 Users Discussing About TARS?

- [What is TARS used for?](https://www.g2.com/discussions/what-is-tars-used-for) - 1 comment

### [Gallabox](https://www.g2.com/products/gallabox/reviews)

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

**Average Rating:** 4.6/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Gallabox?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.7/10)
- **AI Text Generation:** 8.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Gallabox?

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** gallabox.com
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small, 21% Medium

#### What Do G2 Reviewers Say About Gallabox?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective.
- Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively.
- Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication.
- Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications.
- Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication.

##### Cons

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management.
- Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization.
- Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs.
- Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup.
- Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting.

#### What Are Recent G2 Reviews of Gallabox?

**["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

**["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

### [WotNot](https://www.g2.com/products/wotnot/reviews)

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

**Average Rating:** 4.6/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate WotNot?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind WotNot?

- **Seller:** [WotNot](https://www.g2.com/sellers/wotnot)
- **Year Founded:** 2018
- **HQ Location:** Ahmedabad, Gujarat
- **Twitter:** @wotnot  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6046b603fa7e9a8a2f715db416b2b5b0ff858a94e906c65457f97dd0ccd59e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14537921%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About WotNot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find WotNot's platform incredibly **easy to use** , appreciating its intuitive interface and seamless integration capabilities.
- Users commend WotNot's **exceptional customer support** , noting its quick responses and helpful assistance during chatbot deployment.
- Users find WotNot's **helpful customer support** invaluable, making chatbot creation and integration a smooth experience.
- Users praise WotNot for its **seamless integrations** , enhancing chatbot functionality and improving user experience throughout.
- Users highlight the **ease of use and rapid deployment** of WotNot, appreciating its intuitive interface and excellent support.

##### Cons

- Users face **integration issues** with WotNot, making it challenging to connect with other platforms effectively.
- Users find the **lack of integrations** frustrating, wishing for more compatibility with various tools and platforms.
- Users often mention **limited features** of WotNot, pointing out the need for more robust functionalities and integrations.
- Users face challenges due to **missing features** like inadequate integrations and the need for better customization options.
- Users face **chatbot issues** such as errors, limited backend access, and slow feature maturation impacting their experience.

#### What Are Recent G2 Reviews of WotNot?

**["AI Chatbots and Automations driving Real Operational Impact"](https://www.g2.com/survey_responses/wotnot-review-12381704)**

**Rating:** 4.5/5.0 stars

_— Ojas K._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704)

**["WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder"](https://www.g2.com/survey_responses/wotnot-review-12323412)**

**Rating:** 4.0/5.0 stars

_— Zaid B._

[Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412)

#### What Are G2 Users Discussing About WotNot?

- [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot)
- [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for)
- [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot)
- [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate yellow.ai?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.7/10)
- **AI Text Generation:** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
864 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [ViaSay](https://www.g2.com/products/viasay/reviews)

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate ViaSay?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ViaSay?

- **Seller:** [ViaSay](https://www.g2.com/sellers/viasay)
- **Year Founded:** 2016
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Mindsay\_ai  
1,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About ViaSay?

_AI-generated summary from verified user reviews_

##### Pros

- Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance.
- Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides.
- Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system.
- Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager.
- Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use.

##### Cons

- Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges.
- Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements.
- Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly.
- Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements.

#### What Are Recent G2 Reviews of ViaSay?

**["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)**

**Rating:** 4.5/5.0 stars

_— Elien D._

[Read full review](https://www.g2.com/survey_responses/viasay-review-7897968)

**["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)**

**Rating:** 5.0/5.0 stars

_— María Dolores L._

[Read full review](https://www.g2.com/survey_responses/viasay-review-5190384)

#### What Are G2 Users Discussing About ViaSay?

- [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for)

### [Kindly](https://www.g2.com/products/kindly/reviews)

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

**Average Rating:** 4.9/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Kindly?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.7/10)
- **AI Text Generation:** 5.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Kindly?

- **Seller:** [Kindly](https://www.g2.com/sellers/kindly)
- **Year Founded:** 2016
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9d5633c4215e8994ad479abf708337a26398e908ff04032f20a6a518d2e10f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkindlyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Medium, 41% Small

#### What Do G2 Reviewers Say About Kindly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed.
- Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze.
- Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly.
- Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience.
- Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options.

##### Cons

- Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity.
- Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features.
- Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings.
- Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments.
- Users find the **complex usability** confusing, especially when navigating between settings and context fields.

#### What Are Recent G2 Reviews of Kindly?

**["Easy to work with, awesome."](https://www.g2.com/survey_responses/kindly-review-8853265)**

**Rating:** 5.0/5.0 stars

_— Emil A._

[Read full review](https://www.g2.com/survey_responses/kindly-review-8853265)

**["I couldn't recommend working with Kindly enough."](https://www.g2.com/survey_responses/kindly-review-8744213)**

**Rating:** 5.0/5.0 stars

_— John S._

[Read full review](https://www.g2.com/survey_responses/kindly-review-8744213)

#### What Are G2 Users Discussing About Kindly?

- [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for)

### [Pega Platform](https://www.g2.com/products/pega-platform/reviews)

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour

**Average Rating:** 4.2/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Pega Platform?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Pega Platform?

- **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems)
- **Year Founded:** 1983
- **HQ Location:** Cambridge, MA
- **Twitter:** @pega  
45,022 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c75409c33fbae8118b5f020eb0be2bccdc4330aee18fd61d88a946c760308820&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpegasystems&secure%5Burl_type%5D=linkedin_company_website)  
5,558 employees on LinkedIn®
- **Ownership:** NASDAQ:PEGA

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Consultant
- **Top Industries:** Information Technology and Services, Banking
- **Company Size:** 68% Large, 20% Medium

#### What Do G2 Reviewers Say About Pega Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience.
- Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations.
- Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding.
- Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality.
- Users value the **easy integrations** with various systems and the capability to enhance business processes effectively.

##### Cons

- Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility.
- Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs.
- Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience.
- Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability.
- Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements.

#### What Are Recent G2 Reviews of Pega Platform?

**["Quick, Easy, and Highly Configurable—Pega Keeps Getting Better"](https://www.g2.com/survey_responses/pega-platform-review-12711599)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/pega-platform-review-12711599)

**["Pega’s Powerful, Future-Ready BPM with Deep Customization and Integrations"](https://www.g2.com/survey_responses/pega-platform-review-12751402)**

**Rating:** 4.5/5.0 stars

_— Surendra P._

[Read full review](https://www.g2.com/survey_responses/pega-platform-review-12751402)

#### What Are G2 Users Discussing About Pega Platform?

- [What is Pega Platform used for?](https://www.g2.com/discussions/pega-platform-what-is-pega-platform-used-for) - 1 comment
- [Is PEGA SAAS or PaaS?](https://www.g2.com/discussions/is-pega-saas-or-paas)
- [Is PEGA easy or tough?](https://www.g2.com/discussions/is-pega-easy-or-tough) - 1 comment
- [What is PEGA platform used for?](https://www.g2.com/discussions/what-is-pega-platform-used-for)
- [What is claims processing system?](https://www.g2.com/discussions/what-is-claims-processing-system)

### [Rulai](https://www.g2.com/products/rulai/reviews)

Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Rulai?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.7/10)
- **AI Text Generation:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Rulai?

- **Seller:** [Rulai](https://www.g2.com/sellers/rulai)
- **Year Founded:** 2016
- **HQ Location:** Campbell, CA
- **Twitter:** @Rulaiinc  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c5c11c097391e46c9eaa0accd44e89131b1ad2fd1e6131074f1882aee8219a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frulai-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 22% Large

#### What Do G2 Reviewers Say About Rulai?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Rulai's **ease of use** remarkable, enabling intuitive navigation and quick onboarding without extensive programming skills.
- Users find Rulai's **easy setup** and smooth deployment process highly beneficial for creating and managing chatbots.
- Users value the **flexibility and robust AI integration** of Rulai, enhancing complex enterprise customer interactions effectively.
- Users value the **intuitive ease of use** of Rulai, facilitating impressive business growth without extensive coding knowledge.
- Users value the **easy integrations** of Rulai, highlighting helpful support and flexibility during custom projects.

##### Cons

- Users note **AI limitations** with Rulai, reflecting growing pains typical of newer technology companies in the AI market.
- Users often experience **connectivity issues** with Rulai, which can hinder performance despite its promising technology.
- Users find Rulai's analytics helpful but desire a more streamlined process for **extracting data for custom analysis**.
- Users feel the **lack of detail** in Rulai's documentation affects their understanding and usage of the product.
- Users find the **poor documentation** of Rulai lacking in completeness and detail, making it challenging to use effectively.

#### What Are Recent G2 Reviews of Rulai?

**["Easy to use, but with enough depth and complexity for modern chatbots"](https://www.g2.com/survey_responses/rulai-review-8968863)**

**Rating:** 5.0/5.0 stars

_— Murilo R._

[Read full review](https://www.g2.com/survey_responses/rulai-review-8968863)

**["Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient."](https://www.g2.com/survey_responses/rulai-review-8737488)**

**Rating:** 4.5/5.0 stars

_— Jeff H._

[Read full review](https://www.g2.com/survey_responses/rulai-review-8737488)

#### What Are G2 Users Discussing About Rulai?

- [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for)

### [Sendbird](https://www.g2.com/products/sendbird/reviews)

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Sendbird?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.7/10)
- **AI Text Generation:** 7.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Sendbird?

- **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird)
- **Company Website:** sendbird.com
- **Year Founded:** 2013
- **HQ Location:** San Mateo, California
- **Twitter:** @SendBird  
4,840 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website)  
302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Student Experience Team Member, Product Manager
- **Top Industries:** Computer Software, Health, Wellness and Fitness
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About Sendbird?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly.
- Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability.
- Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively.
- Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions.
- Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle.

##### Cons

- Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation.
- Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity.
- Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure.
- Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term.
- Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration.

#### What Are Recent G2 Reviews of Sendbird?

**["Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs"](https://www.g2.com/survey_responses/sendbird-review-13084589)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589)

**["Developer-Friendly APIs for Fast, Reliable Real-Time Chat"](https://www.g2.com/survey_responses/sendbird-review-13042624)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624)

#### What Are G2 Users Discussing About Sendbird?

- [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api)
- [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located)
- [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird)
- [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work)

### [Thoughtly](https://www.g2.com/products/thoughtly/reviews)

Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call.

**Average Rating:** 4.6/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Thoughtly?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 6.8/10 (Category avg: 8.7/10)
- **AI Text Generation:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Thoughtly?

- **Seller:** [Thoughtly](https://www.g2.com/sellers/thoughtly)
- **Company Website:** thoughtly.com
- **Year Founded:** 2023
- **HQ Location:** New York City, US
- **Twitter:** @thoughtlyai  
972 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=980abc1e71b20af359c78e3b17bb832a5bb9a394bf08d69f61333362b2cb7742&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthoughtly-ai&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 114% Small, 2% Medium

#### What Do G2 Reviewers Say About Thoughtly?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Thoughtly, finding it clean and effortless for seamless communication.
- Users highlight the **efficiency improvements** of Thoughtly, streamlining workflows and saving valuable time for teams.
- Users commend the **AI integration** of Thoughtly for streamlining outreach and enhancing customer engagement effortlessly.
- Users value the **excellent customer support** from Thoughtly, enhancing efficiency and streamlining the outreach process.
- Users praise the **intuitive and clean interface** of Thoughtly, enhancing navigation and ease of use for all skill levels.

##### Cons

- Users find the **learning curve challenging** , requiring significant time and support to effectively use Thoughtly.
- Users find the **complexity of configurations** in Thoughtly challenging, especially for those without a tech background.
- Users express a need for **missing features** , particularly in report exporting options and customer support.
- Users find **difficult learning** with Thoughtly, requiring extensive reliance on support and tutorials for advanced workflows.
- Users find the **difficult setup** of Thoughtly requires extensive planning and can be confusing without technical knowledge.

#### What Are Recent G2 Reviews of Thoughtly?

**["Versatile AI Calling with Excellent Support"](https://www.g2.com/survey_responses/thoughtly-review-12193326)**

**Rating:** 4.5/5.0 stars

_— Ananthu S._

[Read full review](https://www.g2.com/survey_responses/thoughtly-review-12193326)

**["Cutting-edge and Easy to use!"](https://www.g2.com/survey_responses/thoughtly-review-10658121)**

**Rating:** 5.0/5.0 stars

_— Shade O._

[Read full review](https://www.g2.com/survey_responses/thoughtly-review-10658121)

### [IDETA](https://www.g2.com/products/ideta-ideta/reviews)

Ideta helps companies build their own chatbots, voicebots or callbots, by providing them with a powerful, yet easy to use software. It makes it easy for non-developers to create their chatbot without coding. Within minutes, you can create conversational scenarios and build advanced dialogues for smooth conversations. Ideta also made NLP platforms, like Dialogflow, easy to use with a clean interface. Once you are done, link and launch your brand new chatbot everywhere you like. It can be integrated on Facebook, Slack, Telegram, Google Home and more. If you have any difficulties, an expert team will be here to help you.

**Average Rating:** 4.6/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate IDETA?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind IDETA?

- **Seller:** [IDETA](https://www.g2.com/sellers/ideta-1fab239c-0753-4b06-8d21-522e5339a01e)
- **Year Founded:** 2017
- **HQ Location:** Paris
- **Twitter:** @Ideta\_Fr  
220 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe5c74942f2a7dd2cf1f74abf5377c200ed1eb85a324f43dd6fc6a41f4d4293e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feta-fr%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 94% Small, 3% Medium

#### What Are Recent G2 Reviews of IDETA?

**["Powerful tool and excellent support"](https://www.g2.com/survey_responses/ideta-review-10787364)**

**Rating:** 5.0/5.0 stars

_— Matthias R._

[Read full review](https://www.g2.com/survey_responses/ideta-review-10787364)

**["A Chatbot builder with AI capabilities that helps even no-code professionals to easily get into"](https://www.g2.com/survey_responses/ideta-review-7557224)**

**Rating:** 5.0/5.0 stars

_— SRV P._

[Read full review](https://www.g2.com/survey_responses/ideta-review-7557224)

#### What Are G2 Users Discussing About IDETA?

- [What is IDETA used for?](https://www.g2.com/discussions/what-is-ideta-used-for)

### [UChat](https://www.g2.com/products/uchat/reviews)

UChat is a chatbot platform allow you to reach out customer across all the channesl(Facebook Messenger, Instagram, WhatsApp, Voice, SMS, Google Business Messenger, Slack, Wechat).

**Average Rating:** 4.8/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate UChat?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.7/10)
- **AI Text Generation:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind UChat?

- **Seller:** [UChat](https://www.g2.com/sellers/uchat)
- **Year Founded:** 2020
- **HQ Location:** Melbourne, AU
- **Twitter:** @UChat\_Official  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b82e6649ab0c3f640ebd4214adec4b7d53cc4ca15bdb87d824a6899deaf591d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuchatcomau%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 93% Small, 3% Medium

#### What Are Recent G2 Reviews of UChat?

**["UChat the perfect ally to scale conversations"](https://www.g2.com/survey_responses/uchat-review-11294260)**

**Rating:** 5.0/5.0 stars

_— Oscar R._

[Read full review](https://www.g2.com/survey_responses/uchat-review-11294260)

**["The Easiest Social Media Management Tool with AI Integrations"](https://www.g2.com/survey_responses/uchat-review-12703138)**

**Rating:** 4.5/5.0 stars

_— Mureed a._

[Read full review](https://www.g2.com/survey_responses/uchat-review-12703138)

#### What Are G2 Users Discussing About UChat?

- [What is UChat used for?](https://www.g2.com/discussions/what-is-uchat-used-for)

### [Teneo.ai](https://www.g2.com/products/teneo-ai/reviews)

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

**Average Rating:** 4.5/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Teneo.ai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.7/10)
- **AI Text Generation:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Teneo.ai?

- **Seller:** [Teneo.ai](https://www.g2.com/sellers/teneo-ai)
- **Year Founded:** 2000
- **HQ Location:** Stockholm, SE
- **Twitter:** @teneo\_ai  
2,596 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d6a8dd1d0876d769b7f129597f9fedfc7d0cf1ff7afc2cb073efbaf3d5d3a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteneo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®
- **Ownership:** STO: ASAI

#### Who Uses This Product?

- **Company Size:** 52% Small, 35% Large

#### What Do G2 Reviewers Say About Teneo.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Teneo.ai, enabling fast development and testing of conversational applications without extensive coding.
- Users value the **easy integrations** of Teneo.ai, facilitating quick connections with various external applications and APIs.
- Users appreciate Teneo.ai's **intuitive platform** with powerful NLP and seamless integration for building advanced conversational AI solutions.
- Users commend the **seamless integration capabilities** of Teneo.ai, enabling efficient connection with various external applications.
- Users value the **intuitive interface** of Teneo.ai, which simplifies chat flow creation and testing efficiency.

##### Cons

- Users find a **steep learning curve** with Teneo.ai, with some UI lag and confusion in linking intents.
- Users find the **poor interface design** of Teneo.ai to be slow and overwhelming, especially for beginners.
- Users find the **UX issues** in Teneo.ai, such as slow UI and complexity, hinder their overall experience.
- Users find the **complexity** of Teneo.ai challenging, especially when dealing with advanced features and custom scripting.
- Users find the **interface overwhelming and lacking modernity** , especially when navigating advanced features and custom scripting.

#### What Are Recent G2 Reviews of Teneo.ai?

**["Reliable, Traceable Conversational AI with Unmatched Orchestration and Guardrails"](https://www.g2.com/survey_responses/teneo-ai-review-12642614)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-12642614)

**["Powerful, Professional Chatbot Platform—Best for Enterprises, Not Individuals"](https://www.g2.com/survey_responses/teneo-ai-review-11846230)**

**Rating:** 4.0/5.0 stars

_— M k._

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-11846230)

### [Engati](https://www.g2.com/products/engati/reviews)

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

**Average Rating:** 4.1/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Engati?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Engati?

- **Seller:** [Engati](https://www.g2.com/sellers/engati)
- **Year Founded:** 2016
- **HQ Location:** Silicon Valley, CA
- **Twitter:** @getengati  
3,137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6622352a2e1c712752123ae0ae168a289e1c852b2fa5d7f7b1afc040c30acb0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengati%2F&secure%5Burl_type%5D=linkedin_company_website)  
142 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Do G2 Reviewers Say About Engati?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **clear communication** of Ajnish Loni, ensuring all stakeholders stay aligned and informed.
- Users commend Engati for its **responsive customer support** , which ensures timely assistance and effective communication.
- Users appreciate the **customizability** of Engati, empowering them to tailor the software to their specific needs and goals.
- Users commend the **dedicated training sessions** that enhance the powerful, customizable capabilities of Engati.

##### Cons

- Users find the **complexity of navigation** in Engati frustrating, leading to subscription cancellations and unresolved billing issues.
- Users find Engati **expensive** and face issues with subscription cancellation and ongoing charges without service access.
- Users experience **poor customer support** , facing unresponsive teams and unresolved billing issues after cancellation.
- Users experience **poor navigation** in Engati, leading to frustration and difficulty in managing subscriptions effectively.
- Users face significant **usability issues** , including navigation challenges and difficulties in managing account cancellations.

#### What Are Recent G2 Reviews of Engati?

**["World Class Chatbot Software"](https://www.g2.com/survey_responses/engati-review-9949521)**

**Rating:** 5.0/5.0 stars

_— Sumegha B._

[Read full review](https://www.g2.com/survey_responses/engati-review-9949521)

**["Dependable Project Management Support"](https://www.g2.com/survey_responses/engati-review-12354641)**

**Rating:** 4.5/5.0 stars

_— rashmi k._

[Read full review](https://www.g2.com/survey_responses/engati-review-12354641)

#### What Are G2 Users Discussing About Engati?

- [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot)
- [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot)
- [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot)
- [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots)

### [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews)

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 169

#### How Do G2 Users Rate EnableX?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EnableX?

- **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx)
- **Year Founded:** 2017
- **HQ Location:** Singapore
- **Twitter:** @EnablexIo  
108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b009c518184fe87a925834eb1df96d20d1886e2e3820d385178f307a2e0dca1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18241218%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small, 31% Medium

#### What Do G2 Reviewers Say About EnableX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EnableX, enabling quick development and deployment of applications effortlessly.
- Users appreciate the **easy integration** of EnableX, making it simple to perform all video integration needs.
- Users appreciate the **easy API integrations** of EnableX, enjoying seamless functionality with minimal coding required.
- Users commend the **high video quality** of EnableX, appreciating its fast and easy-to-use communication features.
- Users appreciate the **easy setup** of EnableX, allowing quick integration and deployment of applications within hours.

##### Cons

- Users find the **poor documentation** of EnableX frustrating, wishing for clearer guidance and structured examples for better implementation.
- Users highlight the **limited features** of EnableX, noting missing integrations and essential functionalities like chat.
- Users find the **limited customization** options in EnableX restrictive, affecting their ability to tailor solutions effectively.
- Users experience **audio issues** during low network conditions, affecting the overall quality and performance of EnableX.
- Users feel the lack of **missing features** like background effects and chat options limits EnableX's functionality.

#### What Are Recent G2 Reviews of EnableX?

**["This is a very best Video call app for corporates meetings and webinar"](https://www.g2.com/survey_responses/enablex-review-9978410)**

**Rating:** 4.5/5.0 stars

_— Ashish S._

[Read full review](https://www.g2.com/survey_responses/enablex-review-9978410)

**["EnableX Voice API features"](https://www.g2.com/survey_responses/enablex-review-10316535)**

**Rating:** 5.0/5.0 stars

_— Nishant C._

[Read full review](https://www.g2.com/survey_responses/enablex-review-10316535)

#### What Are G2 Users Discussing About EnableX?

- [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions)
- [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for)
- [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for)

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