# Best Survey Software - Page 12 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Survey software allows users to create online surveys, quizzes, polls, and other web forms. These are then distributed to an organization's targeted audience to conduct market research or solicit feedback and opinions. For businesses, survey software products provide insight into participants' opinions of events, projects, customer service, or other aspects of their business. Surveys are most often delivered via email blasts or as pop-ups on a company's site. The [best survey tools](https://learn.g2.com/best-survey-tools) can also be leveraged by non-business entities for personal use or in academia to conduct questionnaire-based research. While survey software can have significant overlap with [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software compared to products in the Survey category. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Survey category, a product must: - Enable the creation and customization of questions - Gather, report on, and archive response data - Be shareable and distributable ## Top Survey Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5.0 (45,623 reviews) | Real-time team survey and document collaboration | "[Simple, Flexible Google Workspace for Smooth Financial Analysis & Collaboration](https://www.g2.com/survey_responses/google-workspace-review-12330514)" | | 2 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,192 reviews) | Fast survey creation and feedback reporting | "[Simple UI, Helpful Support, and Smart AI Insights for Customer Feedback](https://www.g2.com/survey_responses/surveymonkey-review-13109268)" | | 3 | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5.0 (5,063 reviews) | Flexible forms with payments and workflows | "[Jotform Makes Professional, No-Code Forms Fast with Powerful Customization](https://www.g2.com/survey_responses/jotform-review-13070368)" | | 4 | [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) | 4.4/5.0 (996 reviews) | CRM-connected customer feedback surveys | "[Zoho Survey: Easy, Flexible, and Great for Streamlined Data Collection](https://www.g2.com/survey_responses/zoho-survey-review-13076704)" | | 5 | [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) | 4.4/5.0 (460 reviews) | Microsoft-native simple surveys and quizzes | "[Simple and Efficient Tool for Surveys and Academic Forms](https://www.g2.com/survey_responses/microsoft-forms-review-12839124)" | | 6 | [Typeform](https://www.g2.com/products/typeform/reviews) | 4.5/5.0 (979 reviews) | Interactive lead and feedback forms | "[Engaging, Conversational Forms with Powerful Conditional Logic](https://www.g2.com/survey_responses/typeform-review-13067670)" | | 7 | [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) | 4.6/5.0 (5,525 reviews) | Suite-based survey and file workflows | "[All in One Productivity Ecosystem with Seamless Collaboration Across Devices](https://www.g2.com/survey_responses/microsoft-365-review-12930516)" | | 8 | [QuestionPro](https://www.g2.com/products/questionpro/reviews) | 4.5/5.0 (1,134 reviews) | Advanced research surveys with branching | "[User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics](https://www.g2.com/survey_responses/questionpro-review-12925750)" | | 9 | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5.0 (2,913 reviews) | Research-grade experience feedback analysis | "[Structured Feedback Insights with an Intuitive Survey Builder](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170)" | | 10 | [Constant Contact](https://www.g2.com/products/constant-contact/reviews) | 4.1/5.0 (7,225 reviews) | Email campaigns with embedded feedback collection | "[Flexible Email Templates and Insightful Reporting in Constant Contact](https://www.g2.com/survey_responses/constant-contact-review-12837182)" | ## G2 Grid® for Survey Software ![G2 Grid® for Survey Software plotting products by satisfaction and market presence](https://www.g2.com/categories/survey/grids.png?focus%5B%5D=1434&focus%5B%5D=541&focus%5B%5D=23672&focus%5B%5D=8809&focus%5B%5D=89299&focus%5B%5D=13751&focus%5B%5D=663&focus%5B%5D=15217) Highlighted products: Google Workspace, SurveyMonkey, Jotform, Zoho Survey, Microsoft Forms, Typeform, Microsoft 365, and QuestionPro. Underlying data: [Grid® JSON](https://www.g2.com/categories/survey/grids.json?focus%5B%5D=google-workspace&focus%5B%5D=surveymonkey&focus%5B%5D=jotform&focus%5B%5D=zoho-survey&focus%5B%5D=microsoft-forms&focus%5B%5D=typeform&focus%5B%5D=microsoft365&focus%5B%5D=questionpro) ## How Many Survey Software Products Does G2 Track? **Total Products under this Category:** 555 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Explorance Blue (+4.07%) - Among all products in this category, Explorance Blue recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Survey Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 153,400+ Authentic Reviews - 555+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Survey Software Is Best for Your Use Case? - **Leader:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Highest Performer:** [Leapsome](https://www.g2.com/products/leapsome/reviews) - **Easiest to Use:** [Matter](https://www.g2.com/products/matter-app/reviews) - **Top Trending:** [Tally](https://www.g2.com/products/tally-forms-tally/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) --- **Sponsored** ### Brilliant Assessments Brilliant Assessments is a sophisticated assessment platform designed to facilitate the creation and deployment of fully white-labeled assessments that yield high-quality, detailed feedback reports based on respondents' answers. This platform caters to various use cases, enabling users to generate reports for individuals, teams, or organization-wide assessments. The flexibility of the reporting format is enhanced by the use of Microsoft Word templates, allowing users to customize the look and feel of their documents to align with their branding or specific requirements. Targeted primarily at organizations, educational institutions, and professionals in need of comprehensive assessment solutions, Brilliant Assessments empowers domain experts to create sophisticated assessments without requiring IT assistance. The intuitive interface simplifies the process of building assessments, making it accessible for users with varying levels of technical expertise. This feature is particularly beneficial for HR departments, educational administrators, and consultants who need to gather and analyze feedback efficiently. The platform's key features include fully automated scoring, which eliminates the need for users to write, debug, or maintain complex formulas. This automation not only saves time but also ensures accuracy in scoring assessments. Additionally, the responsive design of the assessments allows for seamless deployment on desktops, tablets, and mobile devices, making it convenient for respondents to participate from any device. The ability to manage responses comprehensively, including purchasing responses directly through the platform, adds further value for partners and customers. Brilliant Assessments also offers advanced capabilities such as benchmarking against previous responses and the ability to define unlimited peer groups using the classifier feature. This allows organizations to track individual and cohort progress over time effectively. The Word Add-in enhances the reporting process by providing 17 different chart types and customizable text based on ratings, streamlining the creation of insightful reports. Furthermore, the integration with Stripe facilitates the purchase of responses, reports, and cohorts, while Zapier integration allows for connectivity with over 5,000 applications, enhancing the platform's versatility. With a 14-day free trial and unlimited support from Customer Success Managers, Brilliant Assessments ensures that users can explore its features and receive assistance as needed. This commitment to user support, combined with its comprehensive assessment capabilities, positions Brilliant Assessments as a valuable tool for those seeking to enhance their feedback and evaluation processes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=28&secure%5Bchosen_at%5D=2026-07-15T12%3A54%3A49Z&secure%5Bdisplayable_resource_id%5D=28&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=28&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=48238&secure%5Bresource_id%5D=28&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsurvey%3Fpage%3D30&secure%5Btoken%5D=a37087cbedcade084a05c2dfce83014a5cf9fdcfc7273f8bcb16b911360615f2&secure%5Burl%5D=https%3A%2F%2Fwww.brilliantassessments.com%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dpartner_promotion%26utm_id%3Dad&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Survey Software Products in 2026? ### 1. [Dipolar](https://www.g2.com/products/dipolar/reviews) Dipolar Pty Limited, established in Sydney, Australia in 1998, specializes in developing advanced software solutions for market research professionals. Their flagship products, Web Survey Creator and Qualzy, are designed to facilitate comprehensive data collection and analysis through web surveys, online discussions, and community engagement. Key Features and Functionality: - Web Surveys: Create sophisticated surveys compatible with web and mobile platforms, incorporating features like scripting, quotas, and data piping to enhance the depth and accuracy of market research. - Telephone Interviewing (CATI): Implement Computer-Assisted Telephone Interviewing to enable mixed-mode surveys, allowing data collection via both web interfaces and telephone interviews. - Mobile Compatibility: Ensure seamless participant engagement across various devices, including smartphones, tablets, laptops, and desktops, facilitating data collection in diverse environments. - Community Building: Develop and manage online communities with customizable themes, responsive layouts, and tools for profiling and engagement, fostering interactive and dynamic participant involvement. - Discussion Platforms: Utilize modern interfaces for online discussions, featuring interactive elements such as likes, dislikes, and follow options, complemented by robust analysis tools tailored for market researchers. - Homework Tasks: Collect pre-focus group data or conduct unmoderated data collection processes efficiently, streamlining preparatory research activities. Primary Value and Solutions Provided: Dipolar's software solutions address the need for efficient, accurate, and versatile data collection methods in market research. By offering tools that support web surveys, telephone interviews, and online community engagement, Dipolar enables researchers to gather comprehensive insights while reducing the time and expense associated with traditional data collection methods. The integration of features like flow control, randomization, and gamification enhances respondent engagement, leading to higher-quality data. Additionally, the software's compatibility with multiple devices ensures accessibility and convenience for participants, further improving response rates and data reliability. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Dipolar?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 9.0/10 (Category avg: 8.9/10) - **Data Exporting:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Dipolar?** - **Seller:** [Dipolar](https://www.g2.com/sellers/dipolar) - **Year Founded:** 1998 - **HQ Location:** Sydney, NSW - **LinkedIn® Page:** https://www.linkedin.com/company/dipolar-software (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Small-Business, 43% Enterprise #### What Are Dipolar's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Time-saving (1 reviews) ### What Do G2 Reviewers Say About Dipolar? *AI-generated summary from verified user reviews* **Pros:** - Users find Dipolar to be **very easy to use** , noting its effectiveness in converting opportunities into deals. - Users enjoy the **time-saving** aspect of Dipolar, as it efficiently converts opportunities into deals. #### What Are Recent G2 Reviews of Dipolar? **"[Multi Device Access That Boosts Survey Participation](https://www.g2.com/survey_responses/dipolar-review-12546944)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/dipolar-review-12546944) --- **"[Robust Multi-Channel Deployment and Powerful Scripting for Advanced Research](https://www.g2.com/survey_responses/dipolar-review-12887727)"** **Rating:** 4.0/5.0 stars *— Nathan L.* [Read full review](https://www.g2.com/survey_responses/dipolar-review-12887727) --- #### What Are G2 Users Discussing About Dipolar? - [What is Dipolar used for?](https://www.g2.com/discussions/what-is-dipolar-used-for) ### 2. [Pixiebob](https://www.g2.com/products/pixiebob/reviews) Pixiebob is a platform that allows Market Research professionals to conduct Qualitative Insights Communities in a simple and enjoyable environment. Pixiebob's shines striving to simplify the tedious and repetitive tasks involved in running such projects allowing researchers to focus on what's important **Average Rating:** 4.4/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Pixiebob?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Permissions:** 8.8/10 (Category avg: 8.6/10) - **Question Types:** 8.8/10 (Category avg: 8.9/10) - **Data Exporting:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Pixiebob?** - **Seller:** [Pixiebob](https://www.g2.com/sellers/pixiebob) - **Year Founded:** 2018 - **HQ Location:** Australia - **LinkedIn® Page:** https://www.linkedin.com/company/pixiebob/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Pixiebob's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Flexibility (1 reviews) **Cons:** - Outdated Design (1 reviews) ### What Do G2 Reviewers Say About Pixiebob? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Pixiebob, praising its lightweight design and reliable connectivity. - Users enjoy the **flexibility** of Pixiebob, appreciating its ease of use and good connectivity. **Cons:** - Users find the design of Pixiebob to be **outdated and rusty** , detracting from its overall appeal. #### What Are Recent G2 Reviews of Pixiebob? **"[Community-Driven, Fast, and Easy Set-Up](https://www.g2.com/survey_responses/pixiebob-review-11427470)"** **Rating:** 5.0/5.0 stars *— Ashleigh S.* [Read full review](https://www.g2.com/survey_responses/pixiebob-review-11427470) --- **"[Simple, Reliable, and Efficient for B2B Teams](https://www.g2.com/survey_responses/pixiebob-review-12439633)"** **Rating:** 4.0/5.0 stars *— Jucelio B.* [Read full review](https://www.g2.com/survey_responses/pixiebob-review-12439633) --- ### 3. [Chirp Surveys](https://www.g2.com/products/chirp-surveys/reviews) Chirp is all-in-one research platform lets you survey highly specific target groups and gather consumer opinions in hours rather than weeks. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Chirp Surveys?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Permissions:** 7.9/10 (Category avg: 8.6/10) - **Question Types:** 9.6/10 (Category avg: 8.9/10) - **Data Exporting:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Chirp Surveys?** - **Seller:** [Chirp Surveys](https://www.g2.com/sellers/chirp-surveys) - **Year Founded:** 2021 - **HQ Location:** Cape Town, ZA - **LinkedIn® Page:** https://www.linkedin.com/company/chirp-market-research/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of Chirp Surveys? **"[Great survey Platform](https://www.g2.com/survey_responses/chirp-surveys-review-5083810)"** **Rating:** 4.5/5.0 stars *— Oyindamola H.* [Read full review](https://www.g2.com/survey_responses/chirp-surveys-review-5083810) --- **"[Happy Chirp Surveys User](https://www.g2.com/survey_responses/chirp-surveys-review-5036897)"** **Rating:** 5.0/5.0 stars *— Thomas M.* [Read full review](https://www.g2.com/survey_responses/chirp-surveys-review-5036897) --- #### What Are G2 Users Discussing About Chirp Surveys? - [What is Chirp Surveys used for?](https://www.g2.com/discussions/what-is-chirp-surveys-used-for) ### 4. [Wispform](https://www.g2.com/products/wispform/reviews) Wispform is the simplest form builder for creating beautiful forms, surveys and quizzes. It also offers advanced capabilities like custom branding, logic jump, payment integration and much more. Users can expect to come in and have a beautiful, conversational form within a few minutes. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Wispform?** - **Permissions:** 8.1/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Wispform?** - **Seller:** [Wispform](https://www.g2.com/sellers/wispform) - **Year Founded:** 1990 - **HQ Location:** Aurora, IL - **Twitter:** @wispform (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 87% Small-Business, 13% Mid-Market #### What Are Wispform's Pros and Cons? **Pros:** - Affordable (1 reviews) **Cons:** - Not User-Friendly (1 reviews) - Poor Design (1 reviews) ### What Do G2 Reviewers Say About Wispform? *AI-generated summary from verified user reviews* **Pros:** - Users find Wispform to be **affordable** , offering similar functionality to Typeform at a much lower price. **Cons:** - Users find Wispform's interface to be **not user-friendly** compared to other market solutions. - Users find the **poor design** of Wispform less competitive compared to other market solutions. #### What Are Recent G2 Reviews of Wispform? **"[Best for our needs: good looking, clean, reliable and better price point than the alternatives](https://www.g2.com/survey_responses/wispform-review-8072310)"** **Rating:** 5.0/5.0 stars *— Jason E.* [Read full review](https://www.g2.com/survey_responses/wispform-review-8072310) --- **"[Awesome for collecting feedback and testimonials from our customers](https://www.g2.com/survey_responses/wispform-review-4455973)"** **Rating:** 5.0/5.0 stars *— Damien S.* [Read full review](https://www.g2.com/survey_responses/wispform-review-4455973) --- #### What Are G2 Users Discussing About Wispform? - [What is Wispform used for?](https://www.g2.com/discussions/what-is-wispform-used-for) ### 5. [Aliveforms](https://www.g2.com/products/aliveforms/reviews) Aliveforms is a versatile and powerful online form builder that can be used for a variety of purposes such as surveys, quizzes, polls, presentations, calculators, even apps, games etc. It's easy to use, even for beginners, but it also offers advanced features for power users. With its mobile-friendly design, real-time data, and competitive pricing, Aliveforms is a great choice for anyone who needs to create engaging and effective forms, quizzes, surveys, presentations. etc. **Average Rating:** 4.3/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Aliveforms?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 8.7/10 (Category avg: 8.9/10) - **Data Exporting:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Aliveforms?** - **Seller:** [Aliveforms](https://www.g2.com/sellers/aliveforms) - **Year Founded:** 2024 - **HQ Location:** Covent Garden, London - **Twitter:** @aliveforms (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/aliveforms (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are Aliveforms's Pros and Cons? **Pros:** - Features (3 reviews) - Form Customization (3 reviews) - Customization (2 reviews) - Easy Integrations (2 reviews) - Product Usefulness (2 reviews) **Cons:** - Expensive (2 reviews) - Difficulty (1 reviews) - Integration Difficulty (1 reviews) - Layout Issues (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Aliveforms? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **engaging conversational interface** of AliveForms, boosting form completion rates significantly. - Users love the **form customization** options in Aliveforms, allowing tailored designs and versatile structures for various needs. - Users appreciate the **customization options** in Aliveforms, enabling tailored forms for various purposes with ease. - Users love the **easy integrations** of Aliveforms, enabling seamless connection with tools like Google Drive and Sheets. - Users find **Aliveforms extremely useful** for enhancing data collection and improving form completion rates dramatically. **Cons:** - Users find Aliveforms **expensive** to use, particularly for small to mid-sized industries needing more cost-effective options. - Users find the **difficulty** in the layout and UI frustrating, leading to a challenging overall experience. - Users feel that the **integration difficulty** of Aliveforms makes it challenging to incorporate into existing systems. - Users find the **layout issues** of Aliveforms off-putting, as the UI feels outdated and clunky to navigate. - Users find the **layout and UI unappealing** , making the overall experience feel clunky and outdated. #### What Are Recent G2 Reviews of Aliveforms? **"[Must-have tool for an HR](https://www.g2.com/survey_responses/aliveforms-review-10659056)"** **Rating:** 4.5/5.0 stars *— Kajal S.* [Read full review](https://www.g2.com/survey_responses/aliveforms-review-10659056) --- **"[AliveForm revolutionized our customer data collection process](https://www.g2.com/survey_responses/aliveforms-review-11074493)"** **Rating:** 4.5/5.0 stars *— Muhammad Z.* [Read full review](https://www.g2.com/survey_responses/aliveforms-review-11074493) --- ### 6. [Collect.chat](https://www.g2.com/products/collect-chat/reviews) Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Collect.chat?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Collect.chat?** - **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company) - **Year Founded:** 2021 - **HQ Location:** Newark, DE - **Twitter:** @microdotcompany (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microdotcompany/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Collect.chat's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Collect.chat? *AI-generated summary from verified user reviews* **Pros:** - Users find Collect.chat incredibly **easy to use** , significantly boosting their lead generation efforts. - Users appreciate the **increased lead generation** from Collect.chat, reporting a significant boost in their sales pipeline. - Users value the **ease of obtaining leads** with Collect.chat, noting a significant boost in lead generation. **Cons:** - Users wish for a more **user-friendly dashboard** , seeking improved UX and additional features in the future. - Users desire a **more comprehensive feature set** and a friendlier dashboard experience in Collect.chat. - Users hope for a **more user-friendly dashboard and additional features** to enhance their experience with Collect.chat. #### What Are Recent G2 Reviews of Collect.chat? **"[Simple, easy-to-use conversational marketing chat bot](https://www.g2.com/survey_responses/collect-chat-review-1662815)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815) --- **"[Best tools and application for customers clients connect.](https://www.g2.com/survey_responses/collect-chat-review-5238037)"** **Rating:** 4.5/5.0 stars *— Diwakar K.* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037) --- #### What Are G2 Users Discussing About Collect.chat? - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) ### 7. [Survey Galaxy](https://www.g2.com/products/survey-galaxy/reviews) Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. **Average Rating:** 3.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Survey Galaxy?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Survey Galaxy?** - **Seller:** [Survey Galaxy Ltd.](https://www.g2.com/sellers/survey-galaxy-ltd) - **HQ Location:** London - **LinkedIn® Page:** https://www.linkedin.com/company/survey-galaxy-ltd/ **Who Uses This Product?** - **Company Size:** 42% Mid-Market, 42% Small-Business #### What Are Recent G2 Reviews of Survey Galaxy? **"[Cool tool for surveys, I love it.](https://www.g2.com/survey_responses/survey-galaxy-review-2997749)"** **Rating:** 4.0/5.0 stars *— Mark d.* [Read full review](https://www.g2.com/survey_responses/survey-galaxy-review-2997749) --- **"[Market research at fingertips](https://www.g2.com/survey_responses/survey-galaxy-review-3784329)"** **Rating:** 4.5/5.0 stars *— Joyce B.* [Read full review](https://www.g2.com/survey_responses/survey-galaxy-review-3784329) --- #### What Are G2 Users Discussing About Survey Galaxy? - [What is Survey Galaxy used for?](https://www.g2.com/discussions/what-is-survey-galaxy-used-for) ### 8. [eBallot](https://www.g2.com/products/eballot/reviews) eBallot is an online voting software and services provider that makes it easy to run fair, secure, and effective votes and elections. Choose between our simple self-managed platform or full-service vote management. Our modern voting capabilities streamline your decision-making process. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 **How Do G2 Users Rate eBallot?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Permissions:** 7.5/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind eBallot?** - **Seller:** [eBallot](https://www.g2.com/sellers/eballot) - **Year Founded:** 1999 - **HQ Location:** Arlington, VA - **Twitter:** @ebvote (1,031 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/127375/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of eBallot? **"[eBallot Review](https://www.g2.com/survey_responses/eballot-review-5149418)"** **Rating:** 5.0/5.0 stars *— Thao H.* [Read full review](https://www.g2.com/survey_responses/eballot-review-5149418) --- **"[Easy Peasy](https://www.g2.com/survey_responses/eballot-review-8414907)"** **Rating:** 4.5/5.0 stars *— Yvonne B.* [Read full review](https://www.g2.com/survey_responses/eballot-review-8414907) --- #### What Are G2 Users Discussing About eBallot? - [What is eBallot used for?](https://www.g2.com/discussions/what-is-eballot-used-for) ### 9. [GuildQuality](https://www.g2.com/products/guildquality/reviews) GuildQuality is software to help users ask customers the best survey questions, Learn from satisfaction data, promote the strongest reviews, and grow through lead generation. Operating for nearly two decades, the software boasts users among over 15,000 home builders, remodelers, and home service providers. **Average Rating:** 4.4/5.0 **Total Reviews:** 11 **How Do G2 Users Rate GuildQuality?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Permissions:** 9.2/10 (Category avg: 8.6/10) - **Question Types:** 9.2/10 (Category avg: 8.9/10) - **Data Exporting:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind GuildQuality?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 36% Small-Business #### What Are GuildQuality's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Implementation (1 reviews) - Engagement (1 reviews) - Intuitive (1 reviews) - Setup Ease (1 reviews) ### What Do G2 Reviewers Say About GuildQuality? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in GuildQuality enhances integration, allowing even non-tech-savvy members to succeed. - Users find GuildQuality’s **easy implementation** highly beneficial, allowing seamless integration and use across various skill levels. - Users value the **easy engagement features** of GuildQuality, enhancing customer interaction and feedback response efficiency. - Users value the **clean and intuitive interface** of GuildQuality, enhancing ease of use and team integration. - Users love the **easy setup** of GuildQuality, making it accessible for all team members, including the less tech-savvy. #### What Are Recent G2 Reviews of GuildQuality? **"[Effortless Setup, Engaging Review Management](https://www.g2.com/survey_responses/guildquality-review-11944319)"** **Rating:** 5.0/5.0 stars *— Tim J.* [Read full review](https://www.g2.com/survey_responses/guildquality-review-11944319) --- **"[Reliable Customer Feedback with Insightful Survey Analysis](https://www.g2.com/survey_responses/guildquality-review-12487007)"** **Rating:** 4.0/5.0 stars *— Guillermo S.* [Read full review](https://www.g2.com/survey_responses/guildquality-review-12487007) --- ### 10. [Quizell](https://www.g2.com/products/quizell/reviews) Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Quizell?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Permissions:** 8.9/10 (Category avg: 8.6/10) - **Question Types:** 9.4/10 (Category avg: 8.9/10) - **Data Exporting:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Quizell?** - **Seller:** [Quizell](https://www.g2.com/sellers/quizell) - **Company Website:** https://quizell.com/ - **Year Founded:** 2021 - **HQ Location:** Tel Aviv, IL - **Twitter:** @Quizellapp (24 Twitter followers) - **LinkedIn® Page:** https://il.linkedin.com/company/quizell (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 6% Mid-Market #### What Are Quizell's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Customer Support (6 reviews) - Features (6 reviews) - Ease of Creation (4 reviews) - Easy Integrations (4 reviews) **Cons:** - Poor Design (3 reviews) - Design Issues (2 reviews) - Lack of Customization (2 reviews) - Limited Customization (2 reviews) - Limited Design Flexibility (2 reviews) ### What Do G2 Reviewers Say About Quizell? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Quizell, highlighting its simplicity in implementation and excellent support. - Users find the **Customer Support** of Quizell to be knowledgeable and responsive, enhancing their overall experience. - Users appreciate the **ease of use and implementation** of Quizell, along with its impressive feature set and support. - Users love the **ease of quiz creation** with Quizell, finding its interface clean and user-friendly for seamless setup. - Users value the **easy integrations** of Quizell, facilitating seamless connections with platforms like Shopify and Klaviyo. **Cons:** - Users criticize Quizell for its **poor design** , noting limitations in customization options and mobile optimization. - Users identify **design limitations** in Quizell, seeking improvements in customization options and mobile responsiveness for an enhanced experience. - Users find the **lack of customization** in Quizell limits branding options and overall user engagement. - Users find the **limited design customization** options in Quizell restrict their branding and usability experiences. - Users find **limited design flexibility** in Quizell, restricting customization options for branding and accessibility enhancements. #### What Are Recent G2 Reviews of Quizell? **"[Intuitive, Supportive, and Easy Quiz Builder](https://www.g2.com/survey_responses/quizell-review-12757858)"** **Rating:** 5.0/5.0 stars *— Martynas A.* [Read full review](https://www.g2.com/survey_responses/quizell-review-12757858) --- **"[Fast, Professional Service and a Joy to Use](https://www.g2.com/survey_responses/quizell-review-12692600)"** **Rating:** 5.0/5.0 stars *— Oliwia K.* [Read full review](https://www.g2.com/survey_responses/quizell-review-12692600) --- #### What Are G2 Users Discussing About Quizell? - [What is Quizell used for?](https://www.g2.com/discussions/what-is-quizell-used-for) - 1 upvote ### 11. [Shapes](https://www.g2.com/products/shapes/reviews) Shapes is the people platform for the AI era. Every HR process lives in one place, from your people directory and time off to performance cycles and analytics, with no spreadsheets or scattered systems in sight. AI agents handle the admin load end-to-end: answering employee questions instantly, running onboarding seamlessly, and flagging patterns or issues that need your attention. Using Vibe Views, any people leader can build the dashboard or tool they've always needed, just by describing it. No engineer required. Connect your people data wherever AI works, through MCP, enabling deep analysis, workflow triggers and custom tooling without ever exporting sensitive data. One clear price. Quick to implement. Built for HR leaders ready to turn off the noise and turn up the strategy. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Shapes?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Shapes?** - **Seller:** [Shapes](https://www.g2.com/sellers/shapes) - **Year Founded:** 2022 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/shapesco/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 66% Small-Business, 34% Mid-Market #### What Are Shapes's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Customer Support (12 reviews) - Helpful (11 reviews) - Intuitive (9 reviews) - Comprehensive Features (7 reviews) **Cons:** - Missing Features (6 reviews) - Integration Issues (3 reviews) - Lack of Mobile App (3 reviews) - No Mobile App (3 reviews) - App Issues (2 reviews) ### What Do G2 Reviewers Say About Shapes? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly interface** of Shapes, making it easy to streamline HR processes and collaborate. - Users rave about the **exceptional customer support** provided by Shapes, highlighting their responsiveness and commitment to improvement. - Users value the **user-friendly interface** of Shapes, which simplifies project management and enhances team collaboration effectively. - Users find DreamTeam's platform to be **intuitive and user-friendly** , enhancing their HR management experience significantly. - Users value the **comprehensive features** of Shapes, enhancing project management and team collaboration effortlessly. **Cons:** - Users note the **missing features** in Shapes, highlighting the need for essential integrations and improvements. - Users note **integration issues** with Shapes, as some essential features and connections are still missing. - Users are frustrated by the **lack of a mobile app** , limiting access and usability compared to web options. - Users desire a **mobile app** for Shapes, feeling limited by the current web-only accessibility. - Users find the **lack of a mobile app** for Shapes limits accessibility and convenience for on-the-go use. #### What Are Recent G2 Reviews of Shapes? **"[My savior!](https://www.g2.com/survey_responses/shapes-review-10727154)"** **Rating:** 5.0/5.0 stars *— Taly M.* [Read full review](https://www.g2.com/survey_responses/shapes-review-10727154) --- **"[depends how big they are. but a small-medium I would recommend](https://www.g2.com/survey_responses/shapes-review-10910223)"** **Rating:** 4.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shapes-review-10910223) --- ### 12. [TWIPLA](https://www.g2.com/products/twipla/reviews) TWIPLA is a privacy-flexible analytics platform built for a web where traditional tools miss most visitor activity. Cookies, consent banners, ad blockers, and browser-based tracking prevention obscure up to 60–80% of site activity, leaving teams to make decisions based on incomplete or sampled data. TWIPLA restores full traffic visibility by capturing data without invasive tracking or cookie dependence. This approach preserves complete, real-time insights across individual sites or entire domain portfolios, enhanced by AI analytics. Configurable privacy modes align the integration with GDPR, CCPA, and ePrivacy requirements. The platform combines over 20 core analytics tools and behavior intelligence in one suite, including session recordings, heatmaps, funnels, event tracking, and custom dashboards, allowing teams to move seamlessly from high-level trends to individual visitor journeys, connecting behavior and conversion opportunities without blind spots or data siloes. Trusted by over 2.5 million websites, including Wix and the Technical University of Munich, TWIPLA is used by organizations and digital teams across industries and regions worldwide. TWIPLA is available on a free forever plan, alongside a 30-day premium trial that lets you explore the features and traffic limits that best match your organization's needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 43 **How Do G2 Users Rate TWIPLA?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Permissions:** 8.9/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind TWIPLA?** - **Seller:** [TWIPLA](https://www.g2.com/sellers/twipla) - **Year Founded:** 2016 - **HQ Location:** München, Bayern - **Twitter:** @ViAnalytics (625 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twipla/ (21 employees on LinkedIn®) - **Ownership:** Bootstrapped **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are TWIPLA's Pros and Cons? **Pros:** - Insights (6 reviews) - Analytics (5 reviews) - User Insights (4 reviews) - User Understanding (4 reviews) - Customer Insights (3 reviews) **Cons:** - Expensive (4 reviews) - Inadequate Tracking (2 reviews) - Price Increase (2 reviews) - Survey Issues (2 reviews) - Tracking Issues (2 reviews) ### What Do G2 Reviewers Say About TWIPLA? *AI-generated summary from verified user reviews* **Pros:** - Users value the **deep customer insights and advanced analytics** TWIPLA offers for understanding user behavior and improving websites. - Users value the **intuitive and action-focused analytics** of TWIPLA, enhancing website analysis and visitor understanding. - Users commend the **deep customer insights** and intuitive filters of TWIPLA, enhancing their analytical capabilities significantly. - Users value the **insightful visitor analytics** of TWIPLA, which greatly enhance website performance and user understanding. - Users value the **deep customer insights** provided by TWIPLA, enhancing website analysis and user understanding. **Cons:** - Users find TWIPLA to be **rather pricey** , especially for organizations with limited budgets, impacting accessibility. - Users find the **inadequate tracking** options of TWIPLA insufficient for properly managing long B2B sales cycles. - Users find the **price increase** burdensome, especially for small businesses, limiting access to the premium features. - Users experience **survey visibility issues** and limited customization options, particularly with language settings in TWIPLA. - Users struggle with the **lack of attribution window customization** , limiting tracking effectiveness for B2B sales cycles. #### What Are Recent G2 Reviews of TWIPLA? **"[Comprehensive Privacy-First Analytics with Minor Attribution Limitations](https://www.g2.com/survey_responses/twipla-review-12284108)"** **Rating:** 4.0/5.0 stars *— Sean P.* [Read full review](https://www.g2.com/survey_responses/twipla-review-12284108) --- **"[Deep Insights and Powerful Screen Recordings Elevate Analytics](https://www.g2.com/survey_responses/twipla-review-12063172)"** **Rating:** 5.0/5.0 stars *— kanika s.* [Read full review](https://www.g2.com/survey_responses/twipla-review-12063172) --- #### What Are G2 Users Discussing About TWIPLA? - [How do you analyze site visitors?](https://www.g2.com/discussions/how-do-you-analyze-site-visitors) - 1 comment, 1 upvote - [What is visitor Analytics app in Wix?](https://www.g2.com/discussions/what-is-visitor-analytics-app-in-wix) - 1 comment, 1 upvote - [How Google Analytics track visitors?](https://www.g2.com/discussions/how-google-analytics-track-visitors) - 1 comment - [What are visitor Analytics?](https://www.g2.com/discussions/what-are-visitor-analytics) ### 13. [Useberry](https://www.g2.com/products/useberry/reviews) Useberry is a user testing and product research platform designed to empower teams with actionable insights throughout the product development journey. As a UX/UI research solution, Useberry enables UX researchers, designers, product teams and managers, to validate ideas, refine designs, and optimize user experiences. Whether you're testing early-stage prototypes or improving the information architecture of a live website, Useberry ensures user feedback becomes a central part of your design process. Who is it for? Useberry is built for UX/UI designers, UX researchers, product managers, and innovative product teams who prioritize user-centricity in their work. From global enterprises to startups, organizations of all sizes can use Useberry to gain insights for building intuitive and engaging digital experiences. How does it work? With a wide range of usability testing methods, analytics, and collaboration tools, Useberry allows teams to quickly test their prototypes and live websites and make informed design decisions. Useberry’s integrations with popular design tools like Figma, Sketch, and ProtoPie further streamline the testing process. Key Features: - Prototyping Integrations: Connect seamlessly with leading design platforms (e.g., Figma, Adobe XD, ProtoPie, Sketch) to test and iterate designs effortlessly. - Usability Testing Tools: Conduct comprehensive Live Website and Prototype Usability Testing or use a variety of Useberry research methods such as Open Analytics, Single Tasks, 5-second Tests, and more to build your own study for detailed user feedback. - Information Architecture Studies: Improve your app or website structure with Card Sorting and Tree Testing. - Randomization & A/B Testing: Assigns participants to different study conditions, tasks, or questions which leads to more accurate understanding of user behavior and confident decision-making while reducing biases. - Surveys: Collect detailed qualitative insights using customizable surveys, including multiple-choice, opinion scales, and open-ended questions. - Recruiting Options: Access a large and vetted Useberry participant panel or use sharing links to recruit your own audience directly. - Visual Insights: Heatmaps, user flows, and video recordings reveal how users interact with your designs. - Quantitative Metrics: Measure success with task completion rates, time-on-task data, and miss-click analysis. Why Choose Useberry? Trusted by brands like Microsoft, Logitech, and Samsung, Useberry is a comprehensive solution for UX/UI research and user testing; with a large variety of research methods, advanced features, and effortless participant recruitment to meet the needs of diverse teams and projects. From usability testing to information architecture studies to surveys, Useberry offers all the tools you need to gather meaningful insights. With Useberry reporting and analytics, transform complex data into actionable insights and make confident, user-centered design decisions. Whether you're prototyping, refining designs, or optimizing live websites, Useberry ensures every step of your process is informed by real user feedback. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Useberry?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 10.0/10 (Category avg: 8.9/10) - **Data Exporting:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Useberry?** - **Seller:** [Useberry](https://www.g2.com/sellers/useberry) - **HQ Location:** Athens, Greece - **LinkedIn® Page:** https://www.linkedin.com/company/useberry (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are Useberry's Pros and Cons? **Pros:** - Survey Management (2 reviews) - User Insights (2 reviews) - Customer Engagement (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complexity (1 reviews) - Limitations (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Useberry? *AI-generated summary from verified user reviews* **Pros:** - Users love how **easy it is to manage surveys** with Useberry, enhancing their usability testing across various projects. - Users benefit from **insightful user behavior analytics** in Useberry, enabling efficient and agile usability testing for various projects. - Users find value in **customer engagement insights** through Useberry, especially from the free tier's interaction tracking. - Users appreciate the **responsive customer support** from Useberry, enhancing collaboration and overall testing experience. - Users appreciate the **ease of use** of Useberry, enabling efficient usability tests across various projects and clients. **Cons:** - Users find the **current limitations** of Useberry's API complicate study management and hinder independent use. - Users face **API limitations** that hinder independent study management, but support is proactive in resolving issues. - Users find the **limited features** of Useberry challenging, especially regarding API management for independent studies. #### What Are Recent G2 Reviews of Useberry? **"[Intiutive interface and great usability testing results](https://www.g2.com/survey_responses/useberry-review-11578449)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/useberry-review-11578449) --- **"[A tool that has genuinely improved our research process](https://www.g2.com/survey_responses/useberry-review-13036709)"** **Rating:** 5.0/5.0 stars *— Verified User in Luxury Goods & Jewelry* [Read full review](https://www.g2.com/survey_responses/useberry-review-13036709) --- ### 14. [Xact](https://www.g2.com/products/ramboll-xact/reviews) Ask the right questions. Make the right decisions. Xact by Rambøll is your one-stop-shop platform for answering your questions, gaining insight into target groups, and delivering the right knowledge at the right time to and about citizens, users, colleagues, and other stakeholders. For over two decades we have developed the best knowledge-gathering system on the market. Today Xact by Rambøll is the engine under the hood of a wide variety of solutions that help our customers meet their needs and achieve continuously better results. And as part of Rambøll we also give you access to world-leading experts and advisors to help to translate your insights into concrete, sustainable changes. **Average Rating:** 4.4/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Xact?** - **Permissions:** 8.9/10 (Category avg: 8.6/10) - **Question Types:** 9.2/10 (Category avg: 8.9/10) - **Data Exporting:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Xact?** - **Seller:** [Ramboll](https://www.g2.com/sellers/ramboll) - **Year Founded:** 2005 - **HQ Location:** Aarhus N, DK - **LinkedIn® Page:** https://www.linkedin.com/company/ramboll/ (18,950 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Mid-Market, 33% Small-Business #### What Are Xact's Pros and Cons? **Cons:** - Complexity (1 reviews) - Integration Difficulty (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Xact? *AI-generated summary from verified user reviews* **Cons:** - Users find the **setup complexity** of Xact's customizable workflows and integrations frustrating, requiring more technical skills than expected. - Users face significant **integration challenges** with Xact, making it hard to connect with other software seamlessly. - Users face **integration challenges** with Xact, complicating workflows and hindering seamless data exchange with other systems. - Users face **limited customization** options due to complex setups that require technical knowledge, hindering user experience. #### What Are Recent G2 Reviews of Xact? **"[Xact Delivers Strong Staffing Compliance Tools But Lacks Localized Exports & CRM Sync](https://www.g2.com/survey_responses/xact-review-12985398)"** **Rating:** 4.5/5.0 stars *— Vishnu L.* [Read full review](https://www.g2.com/survey_responses/xact-review-12985398) --- **"[Essential for GDPR Compliance in German Manufacturing](https://www.g2.com/survey_responses/xact-review-12985313)"** **Rating:** 4.5/5.0 stars *— Nayhara L.* [Read full review](https://www.g2.com/survey_responses/xact-review-12985313) --- ### 15. [zenloop](https://www.g2.com/products/zenloop/reviews) zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate zenloop?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind zenloop?** - **Seller:** [zenloop](https://www.g2.com/sellers/zenloop-a1e1e3f7-dfc3-482a-9b29-24fcb733780d) - **Year Founded:** 2016 - **HQ Location:** Berlin, Berlin - **Twitter:** @zenloopHQ (124 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27172127 (18 employees on LinkedIn®) - **Phone:** +49 15888 367947 **Who Uses This Product?** - **Company Size:** 69% Mid-Market, 8% Enterprise #### What Are zenloop's Pros and Cons? **Pros:** - Customer Feedback (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Helpful (2 reviews) - Intuitive (2 reviews) **Cons:** - Missing Features (1 reviews) - Platform Issues (1 reviews) - Restrictions (1 reviews) - Survey Issues (1 reviews) - Syncing Issues (1 reviews) ### What Do G2 Reviewers Say About zenloop? *AI-generated summary from verified user reviews* **Pros:** - Users value zenloop's **AI-Powered Thematic & Sentiment Analysis** , enabling actionable insights tailored specifically for retail. - Users praise zenloop's **exceptional customer support** , making the setup process and integration smooth and efficient. - Users value the **ease of use** of zenloop, enabling effective customer feedback analysis without complex setup requirements. - Users value the **AI-powered thematic and sentiment analysis** of zenloop, ensuring actionable insights tailored for retail. - Users appreciate the **intuitive interface** of zenloop, enabling quick setups and easy integration into customer journeys. **Cons:** - Users express concern over **missing features** in zenloop that hinder personalized customer experience and feedback integration. - Users express frustration over **platform issues** that limit personalized experiences and the integration of vital customer feedback. - Users express frustration over **restrictions in customer profile tagging** that limit personalized shopping experiences and follow-up opportunities. - Users report issues with **survey integration** limiting personalization by not syncing sentiment data with customer profiles. - Users experience **syncing issues** with zenloop, limiting the ability to personalize customer interactions effectively. #### What Are Recent G2 Reviews of zenloop? **"[Simple Setup, Perfect Customer Feedback Solution](https://www.g2.com/survey_responses/zenloop-review-12293517)"** **Rating:** 5.0/5.0 stars *— Philipp B.* [Read full review](https://www.g2.com/survey_responses/zenloop-review-12293517) --- **"[Zenloop impresses us with its platform's ease of use.](https://www.g2.com/survey_responses/zenloop-review-10573293)"** **Rating:** 4.5/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/zenloop-review-10573293) --- #### What Are G2 Users Discussing About zenloop? - [What is zenloop used for?](https://www.g2.com/discussions/what-is-zenloop-used-for) - 1 comment ### 16. [1Q](https://www.g2.com/products/1q/reviews) 1Q is a mobile research platform that arms brands with candid consumer feedback and real-time insights for just $1 per response. 1Q allows companies to reach any target audience based on who and/or where they are, with an instant response! Companies now have access to immediate, insightful data allowing them to make key decisions, quickly with their research, marketing and advertising plans. Want to recontact respondents for a deeper dive? No problem with 1Q. **Average Rating:** 4.7/5.0 **Total Reviews:** 12 **How Do G2 Users Rate 1Q?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 10.0/10 (Category avg: 8.9/10) - **Data Exporting:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind 1Q?** - **Seller:** [1Q](https://www.g2.com/sellers/1q) - **Year Founded:** 2012 - **HQ Location:** Atlanta, Georgia - **Twitter:** @1QPays (1,194 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1q/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of 1Q? **"[Get Best Response for your market research to make informed decisions!](https://www.g2.com/survey_responses/1q-review-6566951)"** **Rating:** 5.0/5.0 stars *— Bhavika J.* [Read full review](https://www.g2.com/survey_responses/1q-review-6566951) --- **"[Easy Interface and Solid Build Logic](https://www.g2.com/survey_responses/1q-review-12520776)"** **Rating:** 5.0/5.0 stars *— Ramalingam C.* [Read full review](https://www.g2.com/survey_responses/1q-review-12520776) --- #### What Are G2 Users Discussing About 1Q? - [What is 1Q used for?](https://www.g2.com/discussions/what-is-1q-used-for) ### 17. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy-to-use interface and diverse features** of Featurebase, making integration and feedback collection seamless. - Users value the **intuitive ease of use** of Featurebase, making integration and feedback effortless. - Users find Featurebase **incredibly simple to use** , with an extensive feature set that streamlines their workflow. - Users commend the **exceptional customer support** of Featurebase, noting their responsiveness and understanding of SMB needs. - Users appreciate the **intuitive feedback management** of FeatureBase, enabling effective collection and prioritization of user insights. **Cons:** - Users find **missing features** like limited customization and insufficient analytics hinder their overall experience with Featurebase. - Users express frustration over **limited features** in lower tiers, impacting access to essential functionalities for startups. - Users face **numerous limitations** with Featurebase, including bugs, insufficient formatting options, and restricted task management capabilities. - Users note the **limited customization** options in Featurebase, wishing for more flexibility in branding and analytics. - Users find **limited functionality** in customization and analytics, hindering deeper insights and flexible automation in Featurebase. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 18. [IPPBX](https://www.g2.com/products/ippbx/reviews) IPPBX is an all-in-one communication platform designed to streamline business operations by integrating essential tools into a single, user-friendly interface. By consolidating various communication and collaboration functionalities, IPPBX eliminates the need for multiple applications, enhancing productivity and reducing operational costs. Key Features and Functionality: - Appointment Scheduling: Simplifies the process of booking and managing appointments, reducing the complexity of handling multiple calendars. - Project Management: Enhances project tracking, team collaboration, and task management, ensuring projects are completed efficiently. - Note-Taking: Allows for the creation, organization, and sharing of notes within teams, facilitating better information management. - Instant Messaging: Provides private chat rooms for team communication, improving internal collaboration. - Audio and Video Conferencing: Enables virtual meetings with high-quality audio and video, supporting remote collaboration. - Document Management & Editing: Offers real-time collaborative document editing and secure cloud storage, streamlining document workflows. - Built-in CRM: Integrates customer relationship management tools to effectively manage client interactions and data. - Survey Creation: Facilitates the design and distribution of surveys to gather valuable customer feedback and insights. Primary Value and Solutions Provided: IPPBX addresses the common challenges businesses face with fragmented communication tools by offering a unified platform that integrates various functionalities. This consolidation leads to significant time savings, with businesses reporting up to 85% reduction in management time and a 75% increase in teamwork efficiency. Additionally, IPPBX's browser-based tools ensure accessibility from any device, supporting remote work and enhancing flexibility. With robust security measures, including GDPR certification and ISO 27001 compliance, IPPBX ensures that sensitive data remains protected, making it an ideal solution for businesses seeking to optimize their communication processes and boost overall productivity. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate IPPBX?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 10.0/10 (Category avg: 8.9/10) - **Data Exporting:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind IPPBX?** - **Seller:** [IPPBX](https://www.g2.com/sellers/ippbx) - **Year Founded:** 1998 - **HQ Location:** New York, US - **Twitter:** @Ippbxusa (9,250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ippbx-llc (58 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting - **Company Size:** 33% Mid-Market, 28% Small-Business #### What Are IPPBX's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Setup (6 reviews) - Easy Communication (4 reviews) - Efficiency (4 reviews) - Intuitive (4 reviews) **Cons:** - Complex Setup (4 reviews) - Complexity (3 reviews) - Difficult Setup (3 reviews) - Integration Issues (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About IPPBX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy-to-use interface** of IPPBX, facilitating seamless communication and enhancing overall productivity. - Users value the **easy setup** of IPPBX, highlighting its quick installation and user-friendly interface for seamless communication. - Users value the **easy communication** features of IPPBX, enhancing collaboration and connectivity for remote teams. - Users value the **efficiency** of IPPBX, streamlining communication and boosting productivity with cost-effective internal networks. - Users love the **intuitive setup and user-friendly interface** of IPPBX, facilitating quick deployment and effective communication. **Cons:** - Users find the **complex setup** of IPPBX cumbersome, often leading to connectivity issues and technical challenges. - Users find the **initial setup and configuration complex** , making it challenging for beginners to navigate the system. - Users find the **difficult setup** of IPPBX cumbersome, often leading to connectivity issues and a steep learning curve. - Users face **integration issues** with IPPBX, particularly during setup and configuration, impacting overall user experience. - Users find the **learning curve steep** for IPPBX due to its complex setup and configuration requirements. #### What Are Recent G2 Reviews of IPPBX? **"[Flexible and Cost-Effective Communication, but Security Concerns Persist](https://www.g2.com/survey_responses/ippbx-review-12390730)"** **Rating:** 4.0/5.0 stars *— Mohd A.* [Read full review](https://www.g2.com/survey_responses/ippbx-review-12390730) --- **"[Flexible, Cost-Effective IP PBX That Scales for Remote Work](https://www.g2.com/survey_responses/ippbx-review-12706738)"** **Rating:** 4.5/5.0 stars *— Kanga Y.* [Read full review](https://www.g2.com/survey_responses/ippbx-review-12706738) --- ### 19. [OPINATOR](https://www.g2.com/products/opinator/reviews) Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate OPINATOR?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind OPINATOR?** - **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041) - **Year Founded:** 2010 - **HQ Location:** Madrid, Community of Madrid - **Twitter:** @OPINATOR_CX (4,976 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opinator (61 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking - **Company Size:** 54% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of OPINATOR? **"[The Greatest Experience Management Solution](https://www.g2.com/survey_responses/opinator-review-4619775)"** **Rating:** 5.0/5.0 stars *— Juan Carlos D.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4619775) --- **"[Taking our Experience Management to the Next Level!](https://www.g2.com/survey_responses/opinator-review-4617602)"** **Rating:** 5.0/5.0 stars *— Ralph V.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4617602) --- #### What Are G2 Users Discussing About OPINATOR? - [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for) ### 20. [PureSpectrum](https://www.g2.com/products/purespectrum/reviews) PureSpectrum is a premier market research technology company. PureSpectrum empowers insights professionals to make faster, more confident decisions through innovative solutions. PureSpectrum's core offering is a programmatic Marketplace and sample management platform that streamlines the online survey process, facilitating millions of high-quality interviews annually. Researchers leverage PureSpectrum's comprehensive suite and professional services to quickly gather reliable data, supported by PureScore™, the industry’s leading respondent-level scoring system that ensures data quality. PureSpectrum's commitment to talent density and core values of Simplicity, Transparency, Innovation, and Quality drive its success. The company's achievements include being named MR Supplier of the Year, a three-time GRIT Top 50 Most Innovative honoree, and a Deloitte & Inc. Fastest Growing Company since 2020. PureSpectrum is a trusted partner for businesses leveraging market research for informed decision-making. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate PureSpectrum?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 9.2/10 (Category avg: 8.9/10) - **Data Exporting:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind PureSpectrum?** - **Seller:** [PureSpectrum](https://www.g2.com/sellers/purespectrum) - **Year Founded:** 2015 - **HQ Location:** Westlake Village, CA - **Twitter:** @purespectrum_ (353 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/purespectrum (298 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 30% Enterprise #### What Are PureSpectrum's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Simple (2 reviews) - Customer Engagement (1 reviews) - Easy Setup (1 reviews) - User Interface (1 reviews) **Cons:** - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About PureSpectrum? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of PureSpectrum, finding it highly collaborative and simple to work with. - Users value the **collaborative nature** of PureSpectrum, enhancing teamwork while maintaining high security against fraud. - Users find PureSpectrum to be **highly collaborative** and easy to work with, enhancing their engagement efforts. - Users enjoy the **easy setup** of PureSpectrum, allowing configurations without needing external assistance. - Users value the **high security** of PureSpectrum, finding it easy to prevent fraud effectively. **Cons:** - Users face **difficult setup** challenges with PureSpectrum, as timely support for issues is often lacking. #### What Are Recent G2 Reviews of PureSpectrum? **"[Automation vendor to collect the samples.](https://www.g2.com/survey_responses/purespectrum-review-10461586)"** **Rating:** 5.0/5.0 stars *— Mohd S.* [Read full review](https://www.g2.com/survey_responses/purespectrum-review-10461586) --- **"[We do work with purespectrum as they are our partner panels with high security measures.](https://www.g2.com/survey_responses/purespectrum-review-10728260)"** **Rating:** 4.5/5.0 stars *— Rishabh B.* [Read full review](https://www.g2.com/survey_responses/purespectrum-review-10728260) --- #### What Are G2 Users Discussing About PureSpectrum? - [What is PureSpectrum used for?](https://www.g2.com/discussions/what-is-purespectrum-used-for) ### 21. [Recollective](https://www.g2.com/products/recollective/reviews) The Recollective Qualitative Research and Insight Community platform combines the strategic value of engaged communities with the depth of qualitative research, all powerfully assisted by AI. As a trusted leader in online qualitative research, Recollective empowers brands with flexible solutions for projects of any size or duration, from quick 3-day pop-up studies to long-term communities spanning months or years. Recognized in the GRIT Top 50 for six consecutive years, Recollective is the go-to platform for both agencies and brands, including C+R Research, Adelphi, Experian, Big Village, Mattel and Nikon. With advanced AI features like Ask AI for rapid analysis, AI-moderated interviews and Automatic Translations, Recollective accelerates insight generation, helping you launch, learn and adapt your study effectively and efficiently. Applications include Insight Communities, Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects. For more details, please visit Recollective.com. Key benefits include: Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback, instant transcription and and AI-driven analysis Greater Value: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Recollective?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 10.0/10 (Category avg: 8.9/10) - **Data Exporting:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Recollective?** - **Seller:** [Recollective](https://www.g2.com/sellers/recollective) - **Year Founded:** 1998 - **HQ Location:** Ottawa, Ontario, Canada - **Twitter:** @RecollectiveInc (792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/recollective/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 45% Enterprise, 30% Mid-Market #### What Are Recollective's Pros and Cons? **Pros:** - Customizability (1 reviews) - Customization (1 reviews) - Ease of Creation (1 reviews) - Features (1 reviews) - Organizational Tools (1 reviews) ### What Do G2 Reviewers Say About Recollective? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customizability** of Recollective, allowing them to organize and highlight content effectively for varied themes. - Users love the **customization options** in Recollective, enabling tailored video clips and organized themes from transcripts. - Users value the **ease of creation** in Recollective, enabling quick video clips and organized themes from transcripts. - Users find the **text scanning and highlighting features** helpful for creating organized and themed video clips. - Users praise the **organizational tools** in Recollective for effectively scanning, highlighting, and thematically organizing transcripts. #### What Are Recent G2 Reviews of Recollective? **"[Flexible, Intuitive Platform with Exceptionally Responsive Support](https://www.g2.com/survey_responses/recollective-review-13034244)"** **Rating:** 5.0/5.0 stars *— jennifer a.* [Read full review](https://www.g2.com/survey_responses/recollective-review-13034244) --- **"[Flexible, Modern Platform Backed by an Exceptionally Supportive Team](https://www.g2.com/survey_responses/recollective-review-12670966)"** **Rating:** 5.0/5.0 stars *— Erin K.* [Read full review](https://www.g2.com/survey_responses/recollective-review-12670966) --- #### What Are G2 Users Discussing About Recollective? - [What does Recollective do?](https://www.g2.com/discussions/recollective-what-does-recollective-do) - [What does Recollective do?](https://www.g2.com/discussions/what-does-recollective-do) - [What are the features of Recollective?](https://www.g2.com/discussions/what-are-the-features-of-recollective) - [What is Recollective platform?](https://www.g2.com/discussions/what-is-recollective-platform) - [What is Recollective used for?](https://www.g2.com/discussions/what-is-recollective-used-for) ### 22. [SimplyCast 360](https://www.g2.com/products/simplycast-360/reviews) SimplyCast is an ISO 27001:2013-certified, leading provider of engagement software for organizations worldwide. Providing both emergency and non-emergency communication technology, SimplyCast offers 20+ communication tools and channels to help organizations maximize their efficiency. The company's 360 engagement platform is a feature-rich solution combining marketing automation, inbound marketing, and interactive communication. With customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication. **Average Rating:** 4.3/5.0 **Total Reviews:** 16 **How Do G2 Users Rate SimplyCast 360?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SimplyCast 360?** - **Seller:** [simplycast](https://www.g2.com/sellers/simplycast) - **Year Founded:** 2009 - **HQ Location:** Dartmouth, CA - **Twitter:** @simplycast (38,831 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/simplycast/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Small-Business, 38% Mid-Market #### What Are SimplyCast 360's Pros and Cons? **Pros:** - Customizability (1 reviews) - Customization (1 reviews) - Ease of Creation (1 reviews) - Easy Creation (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Delays (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Time-Consuming (1 reviews) ### What Do G2 Reviewers Say About SimplyCast 360? *AI-generated summary from verified user reviews* **Pros:** - Users love the **customizability** of SimplyCast 360 for creating impactful emails and personalized newsletters effortlessly. - Users value the **customization** options in SimplyCast 360, enabling impactful email blasts and personalized newsletters. - Users find **ease of creation** for impactful email blasts and customizable newsletters with SimplyCast 360 very helpful. - Users find **easy creation** of impactful email blasts and customizable newsletters a significant benefit of SimplyCast 360. - Users find it easy to implement **impactful email campaigns** using SimplyCast 360's customizable features and layouts. **Cons:** - Users experience frustrating **delays** in loading and saving, impacting their overall productivity on SimplyCast 360. - Users experience **performance issues** with delays in loading and saving, negatively affecting their productivity. - Users experience frustrating **slow loading** times on SimplyCast 360, which negatively affects their overall productivity. - Users experience frustrating **slow performance** with delays in loading and saving, negatively impacting their productivity. - Users experience **time-consuming delays** in loading and saving, which hinder their overall productivity with SimplyCast 360. #### What Are Recent G2 Reviews of SimplyCast 360? **"[Effortless Client Communication and Marketing Insights](https://www.g2.com/survey_responses/simplycast-360-review-12596375)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/simplycast-360-review-12596375) --- **"[automation platform designed help businesses manage their marketing efforts across multiple channels](https://www.g2.com/survey_responses/simplycast-360-review-11082554)"** **Rating:** 5.0/5.0 stars *— Heinz K.* [Read full review](https://www.g2.com/survey_responses/simplycast-360-review-11082554) --- #### What Are G2 Users Discussing About SimplyCast 360? - [What is SimplyCast 360 used for?](https://www.g2.com/discussions/what-is-simplycast-360-used-for) ### 23. [Sphinx Declic](https://www.g2.com/products/sphinx-declic/reviews) Sphinx Declic is a comprehensive SaaS solution designed for creating, distributing, and analyzing online surveys efficiently. It offers an intuitive interface that guides users through the entire survey process—from questionnaire design to data analysis—without the need for prior installation. This makes it ideal for conducting quick, effective, and professional surveys. Key Features and Functionality: - User-Friendly Questionnaire Design: Provides over 15 question types and customizable templates to align with your brand identity. - Versatile Distribution Channels: Supports multiple dissemination methods, including email with follow-ups, offline collection via smartphones and tablets, QR codes for in-store or postal surveys, and integration with social media platforms like Facebook and Twitter. - Real-Time Data Analysis: Offers automatic processing of survey responses, cross-tabulation, filtering, customizable tables and charts, qualitative analysis of open-ended responses, and real-time sharing of results. - Enhanced User Experience: Features an updated ergonomic design for a more straightforward and modern user experience, along with the ability to import external data to streamline data utilization. Primary Value and User Solutions: Sphinx Declic empowers organizations to conduct professional-grade surveys with ease and speed. Its all-in-one, web-based platform eliminates the complexities typically associated with survey creation and analysis. By offering a range of distribution channels and real-time analytical tools, it enhances response rates and provides actionable insights promptly. This solution is particularly beneficial for businesses and researchers seeking an efficient, cost-effective method to gather and interpret data, thereby facilitating informed decision-making. **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Sphinx Declic?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Permissions:** 10.0/10 (Category avg: 8.6/10) - **Question Types:** 10.0/10 (Category avg: 8.9/10) - **Data Exporting:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Sphinx Declic?** - **Seller:** [Sphinx Declic](https://www.g2.com/sellers/sphinx-declic) - **Year Founded:** 1985 - **HQ Location:** Chavanod - Annecy, FR - **LinkedIn® Page:** https://fr.linkedin.com/company/le-sphinx-d-veloppement (95 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Sphinx Declic's Pros and Cons? **Pros:** - Ease of Creation (1 reviews) - Helpful (1 reviews) **Cons:** - Difficult Setup (1 reviews) - Editing Difficulty (1 reviews) ### What Do G2 Reviewers Say About Sphinx Declic? *AI-generated summary from verified user reviews* **Pros:** - Users find Sphinx Declic's **ease of creation** invaluable for designing and launching online surveys seamlessly. - Users find Sphinx Declic to be a **helpful tool** for designing surveys and accessing real-time reporting. **Cons:** - Users find the **difficult setup** of complex branching structures cumbersome and confusing to navigate effectively. - Users find the **editing difficulty** in Sphinx Declic frustrating due to cumbersome logic and complex branching structures. #### What Are Recent G2 Reviews of Sphinx Declic? **"[Fast Survey Creation with Real-Time Dashboards and Automatic Text Analysis](https://www.g2.com/survey_responses/sphinx-declic-review-12887708)"** **Rating:** 4.0/5.0 stars *— Nathan L.* [Read full review](https://www.g2.com/survey_responses/sphinx-declic-review-12887708) --- **"[Supporting More Organized Survey and Feedback Workflows](https://www.g2.com/survey_responses/sphinx-declic-review-12937478)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/sphinx-declic-review-12937478) --- #### What Are G2 Users Discussing About Sphinx Declic? - [What is Sphinx Declic used for?](https://www.g2.com/discussions/what-is-sphinx-declic-used-for) ### 24. [Flowcharts](https://www.g2.com/products/flowcharts/reviews) Create and send smart surveys, forms, questionnaires, decision trees, flow charts and workflows via email, SMS, links and more. Use www.FlowCharts.ai for your own personal, business, company, enterprise, educational or organizational needs to obtain better data from your leads, customers, patients and clients. Common Uses and Examples of FlowCharts.ai •Boost Google, Facebook and Yelp Reviews -- Send text messages to your customers where they can generate positive online reviews which boost your search rankings and business. •Symptom Checker for Doctors, Dentists & Psychologists -- Have patients do your flowchart to arrive at diagnoses and save time automating your chart notes •Providing Price Quotes & Estimates -- Seal leads and clients by having them go through your dynamic questionnaire which will output estimates, quotes and price. •Send Forms. Collecting Information & Data -- Decision trees are algorithms organizations use to assist them in making the best decision for their given objective. •Diagnosing a Problem and Finding Solutions -- Create a Flowchart, Decision Tree or Workflow that your users, employees, or clients can easily follow to arrive at a solution. •Screening & Filtering Candidates -- Disqualify respondents who answer questions in your form a certain way, so you can screen out people (i.e. job applicants) who don't fit your needs. •Workflow and Decision Maker -- Help navigate your end-user to determine which forms and things they need to fill out And many more... We have developed a smart dynamic and interactive survey engine in which you can add your own questions and have your respondent be magically routed through your flowchart & workflow depending on their answers to your questions. You can think of logic in terms of: if x is true, then show y. Design the perfect survey or workflow to achieve your objectives by getting started at https://www.FlowCharts.ai **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Flowcharts?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Permissions:** 8.3/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Flowcharts?** - **Seller:** [FlowCharts](https://www.g2.com/sellers/flowcharts) - **HQ Location:** N/A - **Twitter:** @AiForms - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Flowcharts? **"[Intelligent, Interactive, and Flexible Channel System](https://www.g2.com/survey_responses/flowcharts-review-8518755)"** **Rating:** 5.0/5.0 stars *— Syed M.* [Read full review](https://www.g2.com/survey_responses/flowcharts-review-8518755) --- **"[Best platfporm for making Flowcharts](https://www.g2.com/survey_responses/flowcharts-review-8510382)"** **Rating:** 5.0/5.0 stars *— Zayyan A.* [Read full review](https://www.g2.com/survey_responses/flowcharts-review-8510382) --- #### What Are G2 Users Discussing About Flowcharts? - [What is FlowCharts used for?](https://www.g2.com/discussions/what-is-flowcharts-used-for) - 1 comment ### 25. [Form2Sheet](https://www.g2.com/products/form2sheet/reviews) A custom HTML form that stores the responses in Google Sheets. Like the functionality of Google Forms but miss customizability? Form2Sheet is the solution for you. Perfect for contact forms and surveys. No code or back-end needed on your static website. **Average Rating:** 4.3/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Form2Sheet?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Permissions:** 8.7/10 (Category avg: 8.6/10) - **Question Types:** 8.3/10 (Category avg: 8.9/10) - **Data Exporting:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Form2Sheet?** - **Seller:** [Form2Sheet](https://www.g2.com/sellers/form2sheet) - **HQ Location:** N/A - **Twitter:** @martinsfjoao (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of Form2Sheet? **"[Super Simple to capture forms to spreadsheets](https://www.g2.com/survey_responses/form2sheet-review-8578187)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/form2sheet-review-8578187) --- **"[Form2Sheet Review: A Customizable and User-Friendly Alternative to Google Forms](https://www.g2.com/survey_responses/form2sheet-review-8592260)"** **Rating:** 4.0/5.0 stars *— Pankaj S.* [Read full review](https://www.g2.com/survey_responses/form2sheet-review-8592260) --- #### What Are G2 Users Discussing About Form2Sheet? - [What is Form2Sheet used for?](https://www.g2.com/discussions/what-is-form2sheet-used-for) ## What Is Survey Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Survey Software? - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) - [User Research Tools](https://www.g2.com/categories/user-research) --- ## How Do You Choose the Right Survey Software? ### What You Should Know About Survey Software ### What is Survey Software? Survey software allows users to create various survey types to gather information. These solutions are useful across a wide range of industries and for collecting different sets of information. Businesses can gather customer feedback to inform their product development and marketing strategies. This information can also be used to develop internal employee engagement strategies. Survey software can even be used to poll constituents in a political district. That data is then used to shape campaign strategies. Mobile survey software applications have now expanded the possibilities for use. In short, survey software is a multiuse tool that is limited only by the creativity of its users during deployment. Key Benefits of Survey Software - Collect feedback and data efficiently - Leverage data to develop strategy - Gain customer insight - Manage the survey process ### Why Use Survey Software? Survey software has many different use cases. Businesses may use survey software to shape product development based on customer feedback, and educational institutions use survey software to assess their academic programs and employees. Corporations may use it to solicit feedback from employees, take that feedback, and use it to create an employee engagement strategy. Survey tools can be used during live events and even in the field to collect valuable data. **Product Development —** Products, be they software products or otherwise, can always improve. Internal product teams are often extremely close to the product they’re developing, so it can be difficult to stay objective and maintain an unbiased perspective when it comes to evaluating potential areas for improvement. Survey software can be used prelaunch to help teams put together a comprehensive, customer-focused product or postlaunch to help product teams tweak the product to improve it. **Education Program Assessment —** Academic program surveys have long been a part of university-level courses. They give students a voice that can be heard by the administration by producing teacher evaluations. Course evaluations are also given to compile feedback about the actual structure and content of the course itself. The feedback is then used to improve teacher performance and increase the amount of value students are seeing from their courses. **Employee Feedback —** One of the use cases of survey software is gathering employee feedback. These surveys are often anonymous to solicit the most accurate, unfiltered feedback from employees. Businesses then compile the data gathered from employees during the survey and analyze it. Management and human resources teams then use the insights gained through the analysis of the data to identify employee-highlighted problem areas and put in place active strategies to improve those areas. While survey tools can be used to solicit employee feedback, employee engagement tools contain both survey features and comprehensive tools to address employee concerns and increase engagement levels. ### Who Uses Survey Software? HR departments, educational institutions (typically universities), product teams, marketers, and researchers all use survey software. Because survey software can be used to structure and distribute surveys in a multitude of ways, the user base is extremely diverse and the use cases varied. Each group uses survey software to gather specific sets of information. **Marketers —** Marketers use survey software to gauge customer reaction to advertisements and campaigns they produce. They also use these solutions to conduct in-depth market research, laying the groundwork for product development and marketing campaigns by seeing what their target demographic wants and needs. **Academic Researchers —** Researchers use survey software to collect the data that drives their insights. A lot of academic research, particularly in the social sciences, is conducted using surveys, and survey software is increasingly used to carry out those surveys. **HR Departments —** Human resources professionals use survey software to carry out employee satisfaction surveys. These surveys typically hit on things like employee happiness, the perceived availability of career advancement opportunities, company culture, and more. Tools, like the net promoter score (NPS), can be tabulated from the answers given to gauge overall employee contentment with their workplace. **Product Teams —** Product teams can use survey software to solicit customer feedback on their product. They can ask questions about specific features, desired features, and more to improve upon their existing product. This can always be a vital tool but is particularly useful in the initial stages of development. ### Kinds of Survey Software There are three main types of survey software: telephone, in-person, and web-based. Telephone survey software automates the process of calling people and collecting and recording their answers. Computer-assisted in-person survey software is designed to be used for in-depth answer collection when both parties, interviewer and interviewee are in the same room. There are prompts delivered via the software interface on both sides. Entirely web-based survey software is the most common type and is conducted entirely online. ### Survey Software Features Survey software often contains, but is not limited to, the following features: **Survey Builder —** Survey software comes with a feature, often a drag-and-drop tool, that enables users to easily build surveys within the solution. This tool allows users to craft every aspect of the survey, including the form of question, the layout of the survey, and more. **Survey Template —** Survey solutions typically offer pre-built templates for users to save time when creating surveys. These templates will vary depending on the type of survey being constructed. For example, a survey to gather feedback for academic research will look a lot different from a market research survey put together by a marketing team. **Multimedia Support —** Certain surveys work better when there is rich media included. Some survey solutions offer the ability to include multimedia like images, videos, and more. **Analytics —** This feature allows users to gain insights from the data collected within the software. The analytics capabilities within survey software can range from fairly basic to quite complex, with the ability to have different types of weighting, filtering, and multivariable analysis. **Email Distribution —** Use email to distribute survey questions. This feature may be an integration or just built in to the application itself. **Mobility —** This feature allows users to distribute surveys via mobile devices, which is an increasingly important feature to have, as people spend more time and conduct more activity on their phones and tablets than ever before. #### Additional Survey Software Features **Multilingual Support —** The ability to produce surveys in multiple languages can be vital if conducting international data collection. **White-Labeling —** This feature allows users to completely brand their surveys with their company or organization logo and feel. The fully branded survey may be helpful in raising brand awareness. **Answer Scoring —** Survey software can calculate survey scores automatically, which is dependent on the scoring algorithm for each survey. The algorithm sets the weight of different questions to determine the final score. **Answer Flows —** This feature handles the survey’s reaction to different answers that are given. As users go through the survey, different paths may be taken, depending on their answers to certain questions. ### Trends Related to Survey Software There are several trends that are currently affecting the survey software market. Some of the major ones include an increase in focus on the customer experience with the product, a paradigm shift to thinking about the customer experience as a whole. **Customer Experience Ecosystem —** Companies have begun to focus on every single customer touchpoint. Instead of just focusing on surveying for product feedback, companies will use survey tools to gain insights into how customers perceive their support and all of the other interaction points with the company. The multiuse nature of survey software will facilitate the gathering of this data. **Real User Feedback —** This is an increasingly important aspect of solidifying trust in a customer base. Potential customers want to see real user feedback to verify a product’s qualifications. This feedback is often collected using survey software, which allows customers to air grievances or wholeheartedly endorse products. The important thing here is the transparency that real user reviews allow a company to stamp its product with. **Multi-Channel Options —** The public is living in different portions of the digital world more and more. The increase in mobile phone usage that accompanied the proliferation of smartphones has driven an increased need for companies to reach customers at different touchpoints. Mobile versions of survey software applications are popping up everywhere, allowing users to gather data from multiple channels. Certain people still prefer phone surveys. Survey software has adapted to cover all available avenues to questioning. **Artificial Intelligence —** The rise of AI has affected the survey industry, in addition to many others. Applications are now using machine learning to help surveyors engineer new question sets and analyze the data they receive from those they survey. The number of survey solutions that incorporate machine learning and AI in their software should continue to increase going forward. **Personalized Questions —** Personalized question sets are the new normal. As survey solutions offer increasingly complex survey creation options, including skip logic and varied survey paths dependent on the answers to survey questions, there are more options for surveyors to engineer complicated surveys that will get them valuable data. **Pulse Surveys —** Pulse surveys are increasing in popularity. These are extremely short surveys, often just a question long, to gauge customer satisfaction. (You may have seen these in retail stores or airports, where the question is often about how your experience was and the possible answers range from a sad face to a smiley face.) Survey software will accomodate more of these pulse surveys going forward. ### Potential Issues with Survey Software **Subpar Answers —** This is a potential issue that can hamper the data collection process, particularly during anonymous surveys. If someone’s name is not attached to something, they might feel less of an obligation to fill out answers to the extent they otherwise might. **Survey Question Ambiguity —** This issue is not exclusive to surveys conducted with survey software but is still something to be aware of. If a company wants to use the data gathered by their survey, it should ensure that the open-ended questions are clear and the answers can be standardized. Ambiguities in the questions can lead to bad data, which then defeats the purpose of carrying the survey out in the first place. **Privacy —** The issue of survey data being exposed is always a concern, so organizations should take extra steps to ensure that the data they collect is being protected. ### Software and Services Related to Survey Software Survey software often integrates with third-party solutions in [marketing software](https://www.g2.com/categories/marketing) categories. [**CRM Software**](https://www.g2.com/categories/crm) **—** Survey solutions sometimes integrate with CRM software to provide users with survey data attached to customer profiles. **Marketing Software —** Survey software also usually interacts with marketing software to provide marketing solutions with access to data that can help shape strategy. ### What are the best software tools for creating professional surveys? Here are some leading software platforms for creating professional, high-quality surveys with ease: - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) offers advanced survey templates and logic features that make it easy to design polished, professional-grade surveys. - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews)provides enterprise-level survey capabilities with deep analytics, ideal for high-stakes research and strategic feedback. - [Typeform](https://www.g2.com/products/typeform/reviews) creates visually engaging, conversational surveys that feel more interactive and user-friendly for respondents. - [Jotform](https://www.g2.com/products/jotform/reviews) combines powerful form-building with customizable survey layouts to support professional branding and design flexibility. - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) delivers robust survey tools with multilingual support and analytics, perfect for global teams seeking polished insights. ### What are the most user-friendly survey software tools for small teams? Here are some of the most user-friendly survey tools ideal for [small teams](https://www.g2.com/categories/survey/small-business) looking to gather quick, actionable insights: - [Google Workspace (Forms)](https://www.g2.com/products/google-workspace/reviews) is easy to set up and share. Google Forms is ideal for small teams looking to create quick surveys with built-in collaboration. - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) offers a clean interface and seamless integration with Microsoft 365, making it a natural fit for small teams already using Office tools. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) delivers conversational, mobile-friendly surveys with a minimal learning curve—perfect for small teams focused on engagement. - [Jotform](https://www.g2.com/products/jotform/reviews) provides a drag-and-drop builder with flexible templates, enabling small teams to launch polished surveys without technical skills. - [Typeform](https://www.g2.com/products/typeform/reviews) features a visually appealing, step-by-step format that enhances the user experience and simplifies data collection for lean teams. --- ## What Are the Most Common Questions About Survey Software? *AI-generated · Last updated: June 3, 2026* ### Popular survey apps for market research Based on G2 reviews, these products are often used for market research, customer feedback, and fast survey deployment. - [SurveyMonkey](https://www.g2.com/products/surveymonkey) — market research with analytics and logic. - [Jotform](https://www.g2.com/products/jotform) — surveys, registrations, and data collection. - [Zoho Survey](https://www.g2.com/products/zoho-survey) — customer feedback and real-time reporting. - [Typeform](https://www.g2.com/products/typeform) — engaging surveys for customer insights. ### Affordable survey platforms with the best features Based on G2 reviews, buyers often shortlist these products for broad features, straightforward setup, and flexible survey creation. - [SurveyMonkey](https://www.g2.com/products/surveymonkey) — templates, logic, and reporting tools. - [Jotform](https://www.g2.com/products/jotform) — forms, approvals, and integrations. - [Zoho Survey](https://www.g2.com/products/zoho-survey) — easy setup with analytics dashboards. - [Tally](https://www.g2.com/products/tally-forms-tally) — simple forms with flexible logic. ### Best-rated survey software for customer satisfaction Based on G2 reviews, these products are commonly used to capture customer satisfaction feedback and review responses clearly. - [SurveyMonkey](https://www.g2.com/products/surveymonkey) — customer satisfaction and feedback analysis. - [Jotform](https://www.g2.com/products/jotform) — customer surveys with response dashboards. - [Zoho Survey](https://www.g2.com/products/zoho-survey) — satisfaction tracking with simple reports. - [Typeform](https://www.g2.com/products/typeform) — engaging surveys for response quality. ### What should buyers look for in survey software According to verified users, buyers often focus on ease of use, quick survey setup, response collection, and reporting that makes feedback easy to understand. Reviews frequently mention templates, drag-and-drop builders, conditional logic, and dashboards as the features that save the most time. Many users also value simple sharing options, the ability to reach respondents across email or links, and integrations that reduce manual work. Across recent feedback, buyers also pay attention to customization, analytics depth, and whether the tool fits straightforward feedback collection or more advanced research workflows. Those themes tend to shape shortlists more than broad claims alone. ### How do teams use survey software for customer feedback According to verified users, teams use survey software to collect structured feedback after product use, service interactions, events, and internal milestones. Recent reviews often mention sending quick surveys through links or email, then reviewing results in dashboards to spot patterns, pain points, and satisfaction trends. Many teams rely on simple workflows that reduce manual follow-up and keep responses in one place for easier analysis. Users also describe using surveys to validate ideas, improve onboarding, understand customer expectations, and inform future decisions. For many organizations, the biggest value is turning scattered opinions into organized insights that are easier to act on quickly.