# Top Free Service Desk Software Check out our list of free Service Desk Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Service Desk Software](https://www.g2.com/categories/service-desk) to ensure you get the right product. ## View Free Service Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **60** Service Desk Products Available View all [Service Desk Software](https://www.g2.com/categories/service-desk) View all [Service Desk Software](https://www.g2.com/categories/service-desk) ### [Freshservice](https://www.g2.com/products/freshservice/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (1,336)4.6 out of 5 ](https://www.g2.com/products/freshservice/reviews#reviews "Read Freshservice Reviews") Product Description Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterp **Users:** IT Manager, IT Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 61% Mid-Market, 21% Enterprise ![Sophia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia M.") SM As a CEO, I don't get the chance to use every tool we implement on a daily basis, but I am intensely focused on the outcomes they deliver. What I...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12383476) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM It’s very user-friendly and lightweight, which makes it easy for a small IT team to administer. Creating automations and notifications is...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12700991) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) [By SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ (785)4.3 out of 5 ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews "Read SolarWinds Service Desk Reviews") Product Description Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a **Users:** IT Manager, Systems Administrator · **Industries:** Information Technology and Services, Hospital & Health Care · **Market Segment:** 67% Mid-Market, 23% Enterprise ![Casey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casey H.") CH We use SolarWinds Service Desk to support a company of about 350 employees, with the IT, finance, and production teams all using the platform. The...[Read review](https://www.g2.com/products/solarwinds-service-desk/reviews/solarwinds-service-desk-review-11326862) ![Jai J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jai J.") JJ easy to use, open API's, feature rich ITSM tool[Read review](https://www.g2.com/products/solarwinds-service-desk/reviews/solarwinds-service-desk-review-12579662) Year Founded 1999 HQ Location Austin, TX Company Website https://www.solarwinds.com Twitter @solarwinds LinkedIn® Page https://www.linkedin.com/company/166039/ Ownership NYSE: SWI [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [SysAid](https://www.g2.com/products/sysaid/reviews) [By SysAid](https://www.g2.com/sellers/sysaid) [ (752)4.5 out of 5 ](https://www.g2.com/products/sysaid/reviews#reviews "Read SysAid Reviews") Product Description SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa **Users:** IT Manager, System Administrator · **Industries:** Information Technology and Services, Hospital & Health Care · **Market Segment:** 60% Mid-Market, 30% Enterprise HP Organize high volumes of requests in a centralized system. Consolidate interactions into one thread. Maintain customer service standards....[Read review](https://www.g2.com/products/sysaid/reviews/sysaid-review-8968637) ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing...[Read review](https://www.g2.com/products/sysaid/reviews/sysaid-review-9340677) Year Founded 2002 HQ Location Toronto, Canada Company Website https://www.sysaid.com Twitter @sysaid LinkedIn® Page https://www.linkedin.com/company/132666/ ### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) [By Atlassian](https://www.g2.com/sellers/atlassian) [ (988)4.3 out of 5 ](https://www.g2.com/products/jira-service-management/reviews#reviews "Read Jira Service Management Reviews") Product Description Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta **Users:** Software Engineer, Senior Software Engineer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 38% Enterprise ![Mohd Saif S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Saif S.") MS Ease of ticket creation and assignments.[Read review](https://www.g2.com/products/jira-service-management/reviews/jira-service-management-review-11498475) ![Ankit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit K.") AK Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of...[Read review](https://www.g2.com/products/jira-service-management/reviews/jira-service-management-review-11845175) Year Founded 2002 HQ Location Sydney and San Francisco Company Website https://www.atlassian.com/ Twitter @Atlassian LinkedIn® Page https://www.linkedin.com/company/atlassian Ownership NASDAQ:TEAM Phone +61 2 9262 1443 ### [Atera](https://www.g2.com/products/atera/reviews) [By Atera](https://www.g2.com/sellers/atera) [ (1,211)4.6 out of 5 ](https://www.g2.com/products/atera/reviews#reviews "Read Atera Reviews") Product Description The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management **Users:** Owner, IT Manager · **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 56% Small-Business, 31% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, the ability to automate routine tasks, and the convenience of having all necessary tools in one platform as major benefits of Atera. Users mentioned that some advanced settings take time to fully understand and that the reporting functionality could be more flexible, particularly when creating complex reports or tailoring workflows to specific business requirements. Year Founded 2011 HQ Location Tel Aviv Company Website https://www.atera.com Twitter @AteraCloud LinkedIn® Page https://www.linkedin.com/company/98739/ ### [Vivantio](https://www.g2.com/products/vivantio/reviews) [By Vivantio](https://www.g2.com/sellers/vivantio) [ (295)4.3 out of 5 ](https://www.g2.com/products/vivantio/reviews#reviews "Read Vivantio Reviews") Product Description Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio h **Users:** IT Manager · **Industries:** Information Technology and Services, Outsourcing/Offshoring · **Market Segment:** 58% Mid-Market, 28% Enterprise SK It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users.[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8361865) MM \*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. \*FIles can easily be attached and dowloaded, hassle...[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8370351) Year Founded 2003 HQ Location Boston, MA Company Website https://www.vivantio.com Twitter @Vivantio LinkedIn® Page https://www.linkedin.com/company/563989/ ### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (249)4.2 out of 5 ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews "Read ManageEngine ServiceDesk Plus Reviews") Product Description ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp **Users:** System Administrator, IT Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 59% Mid-Market, 31% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management...[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-6859681) NG ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator.[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-9456813) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) [By GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ (469)4.3 out of 5 ](https://www.g2.com/products/logmein-resolve/reviews#reviews "Read LogMeIn Resolve Reviews") Product Description LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — **Users:** IT Manager, IT Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 43% Mid-Market, 36% Small-Business User SentimentHow are these determined? Reviewers appreciate the user-friendly interface, the ability to quickly connect with users, the seamless screen sharing capability, and the integration with Microsoft Teams. Reviewers mentioned issues with time-consuming verification processes, lack of feedback from update installs, occasional delays, and difficulties with mobile device management and helpdesk ticketing. Year Founded 2003 HQ Location Boston, MA Company Website https://www.goto.com Twitter @goto LinkedIn® Page https://www.linkedin.com/company/37788/ ### [Helpdesk 365](https://www.g2.com/products/helpdesk-365/reviews) [By CubicLogics](https://www.g2.com/sellers/cubiclogics) [ (240)4.7 out of 5 ](https://www.g2.com/products/helpdesk-365/reviews#reviews "Read Helpdesk 365 Reviews") Product Description Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly **Industries:** Insurance, Computer & Network Security · **Market Segment:** 49% Mid-Market, 9% Enterprise AP It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9423062) AN Heldesk 365 is very user friendly and easy to setup. We could start handling customer tickets quickly after getting it, whether we purchased it or...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9744424) Year Founded 2015 HQ Location Wilmington, US Company Website https://www.apps365.com/ Twitter @cubiclogics LinkedIn® Page https://www.linkedin.com/company/cubiclogics/ ### [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) [By Kaseya](https://www.g2.com/sellers/kaseya) [ (326)4.0 out of 5 ](https://www.g2.com/products/kaseya-vsa/reviews#reviews "Read Kaseya VSA Reviews") Product Description Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa **Users:** Owner, CEO · **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 52% Small-Business, 42% Mid-Market User SentimentHow are these determined? Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient. Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods. Year Founded 2000 HQ Location Miami, FL Company Website https://www.kaseya.com/ Twitter @KaseyaCorp LinkedIn® Page https://www.linkedin.com/company/kaseya/ ### [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) [By Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) [ (265)4.7 out of 5 ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews#reviews "Read Splashtop Remote Support Reviews") Product Description Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef **Users:** Owner, IT Manager · **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 58% Small-Business, 35% Mid-Market User SentimentHow are these determined? Reviewers like the software's reliability, ease of setup, quick connection, and features such as unattended access, file transfer, and the ability to handle patch updates efficiently, which save them significant time. Reviewers noted issues with occasional lagging and instability during remote sessions, the software consuming significant CPU on the remote machine, connectivity issues requiring restarts, and the desktop console app for administrators sometimes crashing or hanging. Year Founded 2006 HQ Location Cupertino, CA Company Website https://www.splashtop.com Twitter @splashtop LinkedIn® Page https://www.linkedin.com/company/1944335/ ### [ClearFeed](https://www.g2.com/products/clearfeed/reviews) [By ClearFeed](https://www.g2.com/sellers/clearfeed) [ (160)4.6 out of 5 ](https://www.g2.com/products/clearfeed/reviews#reviews "Read ClearFeed Reviews") Product Description ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer- **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Mid-Market, 34% Small-Business ![Lesleanne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesleanne B.") LB ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to...[Read review](https://www.g2.com/products/clearfeed/reviews/clearfeed-review-9053733) ![Kevin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin C.") KC It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers...[Read review](https://www.g2.com/products/clearfeed/reviews/clearfeed-review-9656955) Year Founded 2021 HQ Location Beaverton, OR Company Website https://clearfeed.ai/ Twitter @clearfeedai LinkedIn® Page https://www.linkedin.com/company/clearfeed/ ### [monday service](https://www.g2.com/products/monday-service/reviews) [By monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) [ (116)4.5 out of 5 ](https://www.g2.com/products/monday-service/reviews#reviews "Read monday service Reviews") Product Description monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 43% Mid-Market, 37% Small-Business TH The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply...[Read review](https://www.g2.com/products/monday-service/reviews/monday-service-review-12674676) ST We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice...[Read review](https://www.g2.com/products/monday-service/reviews/monday-service-review-12789147) Year Founded 2012 HQ Location Tel Aviv Company Website https://monday.com/ Twitter @mondaydotcom LinkedIn® Page https://www.linkedin.com/company/mondaydotcom Ownership NASDAQ: MNDY ### [Track-It!](https://www.g2.com/products/track-it/reviews) [By BMC Helix](https://www.g2.com/sellers/bmc-helix) [ (100)3.7 out of 5 ](https://www.g2.com/products/track-it/reviews#reviews "Read Track-It! Reviews") Product Description Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us **Industries:** Information Technology and Services, Higher Education · **Market Segment:** 56% Mid-Market, 29% Enterprise ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management [Read review](https://www.g2.com/products/track-it/reviews/track-it-review-365592) ![Jose Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose Q.") JQ Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only...[Read review](https://www.g2.com/products/track-it/reviews/track-it-review-474537) Year Founded 2025 HQ Location N/A Company Website https://www.helixops.ai/ LinkedIn® Page https://www.linkedin.com/company/bmchelix/ ### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) [By GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ (209)4.6 out of 5 ](https://www.g2.com/products/logmein-rescue/reviews#reviews "Read LogMeIn Rescue Reviews") Product Description LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and **Users:** Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 38% Mid-Market, 34% Small-Business User SentimentHow are these determined? Users like the fast and reliable remote access, the intuitive user interface, the ease of connection, and the strong security features including 256-bit AES encryption and full audit logs. Reviewers experienced issues with the software's compatibility with users' security software, delays when starting a session, inability to see the client’s mouse cursor when using the web browser, and high licensing cost at scale. Year Founded 2003 HQ Location Boston, MA Company Website https://www.goto.com Twitter @goto LinkedIn® Page https://www.linkedin.com/company/37788/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/best-service-desk-software/free?order=g2_score&page=2#product-list) - [3](/categories/best-service-desk-software/free?order=g2_score&page=3#product-list) - [4](/categories/best-service-desk-software/free?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/best-service-desk-software/free?order=g2_score&page=2#product-list)