# Best Field Service Management Software - Page 4

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 853

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,300+ Authentic Reviews
- 853+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### Common Room

Common Room is an AI GTM platform that helps revenue teams — including Sales, Marketing, and RevOps — at mid-market and enterprise B2B companies move from fragmented buyer data to precise, AI-driven execution at scale. Most GTM teams operate on incomplete information, with reps toggling between tools and ops teams manually stitching systems together. Common Room solves this by unifying first-party customer data with real-world buyer signals into a continuously updated system of complete and trusted buyer intelligence, powered by Context360 (AI identity resolution) and AI waterfall enrichment across a 400M+ contact directory. Revenue teams use that intelligence foundation to put AI agents to work across core GTM workflows — prioritizing the right accounts, researching contacts, mapping stakeholders, and personalizing outreach based on real buyer context. A configurable Revenue Control Plane gives revenue architects enterprise-grade governance, permissioning, and managed integrations to design and scale AI-native GTM workflows across the business. Key capabilities include: -Complete buyer intelligence: Unifies CRM, product, marketing, and engagement signals with real-world buyer activity into a person-level, always up-to-date view of every buyer - AI agents across GTM workflows: Automates account prioritization, contact research, stakeholder mapping, data hygiene, and personalized outreach without adding headcount -Revenue Control Plane: Central governance layer for revenue architects to build, deploy, and scale plays with enterprise-grade controls and fully managed integrations -Embedded workflow activation: Delivers buyer intelligence and AI-guided actions directly inside Slack, email, Salesforce, browser extensions, and AI assistants — no behavior change required -Enterprise-ready at scale: Supports teams of 50 to 1,000+ reps across multiple GTM motions, eliminating the need for GTM engineers, enrichment vendors, or external orchestration tools

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-05T00%3A14%3A38Z&secure%5Bdisplayable_resource_id%5D=497&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=167460&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=167460&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D4&secure%5Btoken%5D=f30226db28f46af255a950069a089010774e4325dd2c855ac25bd9b7629f6b95&secure%5Burl%5D=https%3A%2F%2Fwww.commonroom.io%2Fdemo%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-review-site%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews)

Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction.

**Average Rating:** 3.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Oracle Field Service?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)
- **Roles:** 7.6/10 (Category avg: 8.6/10)
- **Analytics:** 8.2/10 (Category avg: 8.4/10)
- **Location:** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Oracle Field Service?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 65% Large, 26% Medium

#### What Do G2 Reviewers Say About Oracle Field Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** from Oracle, significantly enhancing their experience with the field service solution.
- Users appreciate the **ease of use** of Oracle Field Service, enjoying its intuitive interface and user-friendly design.
- Users value the **real-time data** capabilities of Oracle Field Service, significantly enhancing response times and resource management.
- Users value the **easy integration** with third-party systems, enhancing efficiency and resource management in real time.
- Users value the **easy integration with third-party systems** , enhancing efficiency and resource allocation in field service operations.

##### Cons

- Users note that the **learning curve is steep** for non-technical individuals, coupled with high implementation costs for smaller businesses.
- Users find the **customization difficulties** in Oracle Field Service challenging, often requiring technical skills for workflow setup.
- Users find the **implementation cost high** , which can be a barrier for small companies looking to use Oracle Field Service.
- Users find the **complexity in configuration** of Oracle Field Service requires technical skills, hindering ease of use.
- Users experience **slow performance** at times, which can hinder overall satisfaction with Oracle Field Service.

#### What Are Recent G2 Reviews of Oracle Field Service?

**["market-leading solution in field service management software"](https://www.g2.com/survey_responses/oracle-field-service-review-11788507)**

**Rating:** 5.0/5.0 stars

_— Adrian C._

[Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11788507)

**["Powerful Field Service Solution"](https://www.g2.com/survey_responses/oracle-field-service-review-11780361)**

**Rating:** 4.0/5.0 stars

_— Vijayan A._

[Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11780361)

### [FRONTU](https://www.g2.com/products/frontu/reviews)

Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use”

**Average Rating:** 4.9/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate FRONTU?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Roles:** 9.8/10 (Category avg: 8.6/10)
- **Analytics:** 9.6/10 (Category avg: 8.4/10)
- **Location:** 9.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind FRONTU?

- **Seller:** [FRONTU](https://www.g2.com/sellers/frontu)
- **Year Founded:** 2013
- **HQ Location:** Kaunas, Lithuania
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be52b9d6598f47503af8f4db4ffe25ebe8745a87a8278941dd7a5fae9a987461&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrontu%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 41% Medium, 35% Small

#### What Are Recent G2 Reviews of FRONTU?

**["Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams"](https://www.g2.com/survey_responses/frontu-review-5382241)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/frontu-review-5382241)

**["The team is always helpful, polite and keep in touch with the client."](https://www.g2.com/survey_responses/frontu-review-6828277)**

**Rating:** 5.0/5.0 stars

_— Diana S._

[Read full review](https://www.g2.com/survey_responses/frontu-review-6828277)

#### What Are G2 Users Discussing About FRONTU?

- [What is FRONTU used for?](https://www.g2.com/discussions/what-is-frontu-used-for)

### [Re-flow Field Management](https://www.g2.com/products/re-flow-field-management/reviews)

Re-flow is the trusted end-to-end field operations platform for highways, civils, utilities and commercial landscaping. Its intuitive, cloud-based platform streamlines every aspect of fieldwork, from job scheduling, work evidencing and resource allocation to safety, compliance and real-time reporting. Configured to the unique requirements of each industry, organisations like Breedon Group, FM Conway and Core Highways achieve greater efficiency, accuracy, and professionalism. Offline capabilities empower operatives to access crucial information, complete forms, and focus on delivering results, enhancing productivity while minimising downtime. Re-flow's market leading form system and user-friendly interface, enables teams to create forms, automate workflows, and maintain compliance with ISO standards, eliminating the need for paperwork and spreadsheets, ensuring no detail is missed. Its scalable design adapts seamlessly to the needs of businesses, from small teams to national operations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Re-flow Field Management?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Roles:** 7.6/10 (Category avg: 8.6/10)
- **Analytics:** 7.8/10 (Category avg: 8.4/10)
- **Location:** 5.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Re-flow Field Management?

- **Seller:** [Re-flow](https://www.g2.com/sellers/re-flow)
- **Company Website:** re-flow.co.uk
- **Year Founded:** 2018
- **HQ Location:** Exeter, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4c91d82bed96906d0d3f8001652ad6859fdec92e308938c649e80252e442374&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fre-flow&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction, Civil Engineering
- **Company Size:** 48% Small, 36% Medium

#### What Do G2 Reviewers Say About Re-flow Field Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Re-flow Field Management to be **exceptionally user-friendly** , facilitating seamless navigation and accessibility of crucial information.
- Users value the **phenomenal data management** capabilities of Re-flow, enhancing both business operations and customer service.
- Users laud the **exceptional customer support** of Re-flow Field Management, highlighting its swift and effective assistance.
- Users value the **real-time data access** , enhancing efficiency and keeping teams informed on-site effortlessly.
- Users value the **easy access** to essential information, enhancing efficiency and streamlining operations for the whole team.

##### Cons

- Users find the **form design limited** , with issues in bulk actions and features affecting usability and efficiency.
- Users feel that **improvement is needed** in the release management process and scheduling features for better usability.
- Users experience **connectivity issues** while using Re-flow, especially in areas with poor mobile reception.
- Users find the **learning curve challenging** , especially without adequate training or resources for new features.
- Users face challenges with **poor connectivity** , which can lead to delays in data syncing while using Re-flow.

#### What Are Recent G2 Reviews of Re-flow Field Management?

**["Seamless Cloud Reporting That Transformed Our Safety and Documentation Workflow"](https://www.g2.com/survey_responses/re-flow-field-management-review-13169080)**

**Rating:** 4.0/5.0 stars

_— marshall g._

[Read full review](https://www.g2.com/survey_responses/re-flow-field-management-review-13169080)

**["Transforming our Business from piles of paper to a digital platform."](https://www.g2.com/survey_responses/re-flow-field-management-review-13159589)**

**Rating:** 5.0/5.0 stars

_— Andy F._

[Read full review](https://www.g2.com/survey_responses/re-flow-field-management-review-13159589)

### [FieldPie](https://www.g2.com/products/fieldpie/reviews)

FieldPie is a cloud-based software platform designed to boost field sales and improve cost efficiency across field service operations. Trusted by businesses of all sizes, it helps increase revenue, streamline daily operations, improve productivity, reduce costs, and deliver a better overall customer experience. As an all-in-one field management solution, FieldPie brings scheduling, task management, real-time communication, inventory tracking, digital forms, invoicing, and reporting together in a single, integrated platform. Built with mobility at its core, it enables field teams to access job details, forms, signatures, photos, documents, and payments instantly and securely—anytime, anywhere. FieldPie supports smart job scheduling, paperless workflows, route optimization, employee rostering, real-time communication with field staff, instant reporting and analytics, comprehensive customer history, mobile payments, and inventory and asset management. Its solutions span merchandising, in-store execution, image recognition, route optimization, field audits, field sales, and field service, all unified within one powerful platform. By keeping teams organized and customers satisfied, FieldPie helps businesses operate more efficiently and achieve better results every day. Join a growing community of forward-thinking service companies transforming their field operations with FieldPie.

**Average Rating:** 4.9/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate FieldPie?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Roles:** 10.0/10 (Category avg: 8.6/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Location:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind FieldPie?

- **Seller:** [FieldPie](https://www.g2.com/sellers/fieldpie)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @FieldPie  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cebe976b5f46eeb7623f74f7df4d511f30077756caaeaa08ebc749e383623905&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldpie%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Accounting
- **Company Size:** 61% Small, 39% Medium

#### What Do G2 Reviewers Say About FieldPie?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of FieldPie, enjoying its structured and connected approach for efficient operations.
- Users value the **real-time data** feature in FieldPie, enhancing coordination and transparency across multiple locations.
- Users appreciate the **simplicity** of FieldPie, facilitating real-time updates and seamless team alignment for daily operations.
- Users value the **tracking efficiency** of FieldPie, enabling seamless task management and real-time job monitoring.
- Users praise the **real-time data** feature, facilitating instant updates and alignment for field teams across locations.

##### Cons

- Users find that the **improvement needed in setup efficiency** leads to a time-consuming initial configuration process.
- Users note a **learning curve** with FieldPie, requiring time to adjust and fully understand its features.
- Users desire **greater customization** options for photo organization and reporting features within FieldPie for improved efficiency.
- Users find that **difficult learning** curves exist as they adjust to FieldPie’s numerous features, requiring a period of exploration.
- Users find the **onboarding and setup time-consuming** , especially when configuring tasks and exploring advanced features.

#### What Are Recent G2 Reviews of FieldPie?

**["Streamlined Franchise Management with Consistent Standards and Easy Reporting"](https://www.g2.com/survey_responses/fieldpie-review-13180740)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/fieldpie-review-13180740)

**["Automated Dispatching and Live Updates Transformed Our Field Operations"](https://www.g2.com/survey_responses/fieldpie-review-13036854)**

**Rating:** 5.0/5.0 stars

_— bailey h._

[Read full review](https://www.g2.com/survey_responses/fieldpie-review-13036854)

### [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)

As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries.

**Average Rating:** 4.1/5.0

**Total Reviews:** 4,748

#### How Do G2 Users Rate NetSuite?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10)
- **Roles:** 7.1/10 (Category avg: 8.6/10)
- **Analytics:** 7.4/10 (Category avg: 8.4/10)
- **Location:** 6.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind NetSuite?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Company Website:** www.oracle.com
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Controller, Accounting Manager
- **Top Industries:** Computer Software, Accounting
- **Company Size:** 57% Medium, 31% Small

#### What Do G2 Reviewers Say About NetSuite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in navigating and customizing reports, enhancing efficiency and productivity.
- Users value the **customizability** of NetSuite, which adapts seamlessly to diverse business needs and processes.
- Users value the **robust reporting and integration capabilities** of NetSuite, enhancing cross-functional business operations seamlessly.
- Users benefit from **extensive customization options** in NetSuite, greatly enhancing data management and user experience.
- Users value the **customization options** in NetSuite, enhancing usability and control for streamlined data management.

##### Cons

- Users find the **learning curve steep** , making initial setup and customization time-consuming and frustrating.
- Users find the **interface outdated** and experience significant challenges with usability and integration complexities.
- Users find the **missing features** in NetSuite frustrating, particularly with complex settings and limited customization options.
- Users express frustration with **limited customization** options in NetSuite, impacting functionality and integration across workflows.
- Users find NetSuite to have a **not user-friendly** interface, causing frustration during setup and navigation.

#### What Are Recent G2 Reviews of NetSuite?

**["Highly Customizable and Efficient ERP,"](https://www.g2.com/survey_responses/netsuite-review-8185079)**

**Rating:** 4.5/5.0 stars

_— Sandeep k._

[Read full review](https://www.g2.com/survey_responses/netsuite-review-8185079)

**["Robust Role-Based Security, Custom Dashboards, and Solid P2P Management"](https://www.g2.com/survey_responses/netsuite-review-13170614)**

**Rating:** 4.0/5.0 stars

_— Arfa Z._

[Read full review](https://www.g2.com/survey_responses/netsuite-review-13170614)

#### What Are G2 Users Discussing About NetSuite?

- [Is NetSuite an accounting software?](https://www.g2.com/discussions/is-netsuite-an-accounting-software) - 4 comments
- [What is NetSuite built on?](https://www.g2.com/discussions/what-is-netsuite-built-on) - 1 comment
- [Is NetSuite a good ERP system?](https://www.g2.com/discussions/is-netsuite-a-good-erp-system) - 3 comments, 1 upvote
- [What is a NetSuite software?](https://www.g2.com/discussions/what-is-a-netsuite-software) - 3 comments

### [Pega Platform](https://www.g2.com/products/pega-platform/reviews)

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour

**Average Rating:** 4.2/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Pega Platform?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Roles:** 9.2/10 (Category avg: 8.6/10)
- **Analytics:** 9.5/10 (Category avg: 8.4/10)
- **Location:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Pega Platform?

- **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems)
- **Year Founded:** 1983
- **HQ Location:** Cambridge, MA
- **Twitter:** @pega  
45,022 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c75409c33fbae8118b5f020eb0be2bccdc4330aee18fd61d88a946c760308820&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpegasystems&secure%5Burl_type%5D=linkedin_company_website)  
5,558 employees on LinkedIn®
- **Ownership:** NASDAQ:PEGA

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Consultant
- **Top Industries:** Information Technology and Services, Banking
- **Company Size:** 68% Large, 20% Medium

#### What Do G2 Reviewers Say About Pega Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience.
- Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations.
- Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding.
- Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality.
- Users value the **easy integrations** with various systems and the capability to enhance business processes effectively.

##### Cons

- Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility.
- Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs.
- Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience.
- Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability.
- Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements.

#### What Are Recent G2 Reviews of Pega Platform?

**["Pega’s Powerful, Future-Ready BPM with Deep Customization and Integrations"](https://www.g2.com/survey_responses/pega-platform-review-12751402)**

**Rating:** 4.5/5.0 stars

_— Surendra P._

[Read full review](https://www.g2.com/survey_responses/pega-platform-review-12751402)

**["Quick, Easy, and Highly Configurable—Pega Keeps Getting Better"](https://www.g2.com/survey_responses/pega-platform-review-12711599)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/pega-platform-review-12711599)

#### What Are G2 Users Discussing About Pega Platform?

- [What is Pega Platform used for?](https://www.g2.com/discussions/pega-platform-what-is-pega-platform-used-for) - 1 comment
- [Is PEGA SAAS or PaaS?](https://www.g2.com/discussions/is-pega-saas-or-paas)
- [Is PEGA easy or tough?](https://www.g2.com/discussions/is-pega-easy-or-tough) - 1 comment
- [What is PEGA platform used for?](https://www.g2.com/discussions/what-is-pega-platform-used-for)
- [What is claims processing system?](https://www.g2.com/discussions/what-is-claims-processing-system)

### [Odoo Field Service](https://www.g2.com/products/odoo-field-service/reviews)

Deliver excellent services to your customers everywhere with the Odoo Field Service app! The Odoo Field Service app allows you to easily manage your work days from anywhere on any device. The days of needing to install software, or worrying about device compatibility, are long gone! Simply open your web browser and get your work done. It’s really that easy. In our latest version, users can add products tracked by lots or serial numbers to tasks, indicate the number of products used during a visit in one click, and all Field Service tasks that are generated from a Sales Order now refer to the delivery address of the customer. There’s also been a unification of the form views of Project tasks and Field Service tasks to ensure a smoother workflow. Users can schedule appointments, assign tasks to employees, plan the daily itinerary, track working times, send quotes, and invoice customers - all in one fully-integrated, easy-to-use solution.

**Average Rating:** 4.1/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Odoo Field Service?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Roles:** 9.6/10 (Category avg: 8.6/10)
- **Analytics:** 9.7/10 (Category avg: 8.4/10)
- **Location:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Odoo Field Service?

- **Seller:** [Odoo](https://www.g2.com/sellers/odoo)
- **Year Founded:** 2005
- **HQ Location:** Brussels, Belgium
- **Twitter:** @Odoo  
55,391 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5c2909893f928df131888ff32e9c04d541ff4f4e70d91d927b1d18bacee41c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F633558%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,467 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 69% Small, 25% Medium

#### What Are Recent G2 Reviews of Odoo Field Service?

**["Great user experience & easy to manage the business"](https://www.g2.com/survey_responses/odoo-field-service-review-7009757)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7009757)

**["FLEXIBLE AND CONVENIENT"](https://www.g2.com/survey_responses/odoo-field-service-review-7528066)**

**Rating:** 4.0/5.0 stars

_— Mohammad I._

[Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7528066)

#### What Are G2 Users Discussing About Odoo Field Service?

- [What is Odoo Field Service used for?](https://www.g2.com/discussions/what-is-odoo-field-service-used-for)

### [TrueContext](https://www.g2.com/products/truecontext/reviews)

TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success. Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers. --- KEY PRODUCT FEATURES Offline, cross-platform mobile forms that work anywhere, anytime TrueContext’s cross-platform mobile app delivers reliable performance in any environment. Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect. Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions. Build custom field service workflows without coding TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs. Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time. Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler. Automated field service reporting and documentation TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms. Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation. Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better. Actionable, real-time analytics for field operations With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate. Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals.

**Average Rating:** 4.4/5.0

**Total Reviews:** 416

#### How Do G2 Users Rate TrueContext?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 8.2/10 (Category avg: 8.4/10)
- **Location:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind TrueContext?

- **Seller:** [TrueContext Incorporated](https://www.g2.com/sellers/truecontext-incorporated)
- **Company Website:** truecontext.com
- **Year Founded:** 2001
- **HQ Location:** Ontario, Canada
- **Twitter:** @TrueContext  
156 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=868de7b91505a66a55371e57e5bde04cbe89f5a0e3b287bc2dc0e30393ad2236&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2FTrueContext&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Construction, Oil & Energy
- **Company Size:** 38% Medium, 32% Large

#### What Do G2 Reviewers Say About TrueContext?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of TrueContext, enabling efficient form management and user-friendly navigation.
- Users appreciate the **flexibility in form creation** with TrueContext, enabling efficient and easy building and updating of forms.
- Users appreciate the **form customization options** of TrueContext, enabling easy creation and updates for field technicians.
- Users appreciate the **high level of control and standardization** from TrueContext, enhancing data accuracy and compliance.
- Users value the **customization capabilities** of TrueContext, allowing tailored workflows and enhanced operational efficiency.

##### Cons

- Users find the **form design process complicated** , particularly with large forms and advanced logic, leading to maintenance challenges.
- Users find the **steep learning curve for advanced features** of TrueContext challenging, requiring significant time and expertise to master.
- Users find the **complexity** of managing advanced forms and workflows can be time-consuming and challenging.
- Users find **limitations in submissions and complicated form designs** , causing frustration with editing and navigation challenges.
- Users find the **limited features** of TrueContext restricting, desiring more customization and template options.

#### What Are Recent G2 Reviews of TrueContext?

**["TrueContext: Flexible Forms, Reliable Performance, and Excellent Support"](https://www.g2.com/survey_responses/truecontext-review-13060963)**

**Rating:** 5.0/5.0 stars

_— Jonathan u._

[Read full review](https://www.g2.com/survey_responses/truecontext-review-13060963)

**["An excellent tool for digitization and creation of information flows"](https://www.g2.com/survey_responses/truecontext-review-9470282)**

**Rating:** 5.0/5.0 stars

_— Brandon V._

[Read full review](https://www.g2.com/survey_responses/truecontext-review-9470282)

### [Bluebeam](https://www.g2.com/products/bluebeam/reviews)

Bluebeam provides leading digital productivity and collaboration solutions engineered specifically for the architecture, engineering, and construction (AEC) industries. Part of the Nemetschek Group and trusted by over 4 million professionals across 160+ countries, Bluebeam connects project teams through seamless desktop, web, and mobile workflows. From initial design review to field construction coordination, Bluebeam empowers teams to markup documents, conduct quantity takeoffs, track revisions, and collaborate in real-time on a single source of truth—accelerating project delivery, improving communication, and minimizing costly errors across the entire project lifecycle. With plan options like Bluebeam Max, organizations gain access to advanced features, AI-powered productivity tools, complete mobile flexibility, and enhanced support designed to scale across large enterprise teams.

**Average Rating:** 4.5/5.0

**Total Reviews:** 451

#### How Do G2 Users Rate Bluebeam?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Roles:** 8.1/10 (Category avg: 8.6/10)
- **Analytics:** 8.6/10 (Category avg: 8.4/10)
- **Location:** 6.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Bluebeam?

- **Seller:** [Bluebeam](https://www.g2.com/sellers/bluebeam)
- **Year Founded:** 2002
- **HQ Location:** Pasadena , Calif
- **Twitter:** @Bluebeam  
7,170 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=406d8e1a5a97594c63275b62af894fe7d99ab0cd74ae655ecc8c391814bff219&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F111265%2F&secure%5Burl_type%5D=linkedin_company_website)  
726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager, Project Engineer
- **Top Industries:** Construction, Architecture & Planning
- **Company Size:** 44% Medium, 36% Small

#### What Do G2 Reviewers Say About Bluebeam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Bluebeam, allowing for efficient workflows and quick, effective annotations.
- Users appreciate the **efficiency and flexibility** of Bluebeam, streamlining workflows and enhancing markup tasks seamlessly.
- Users love the **intuitive design** of Bluebeam, making both quick markups and advanced tasks effortless.
- Users value the **convenient integration** of takeoffs and document editing in Bluebeam, enhancing efficiency and productivity.
- Users love the **customizable document management tools** in Bluebeam, enhancing efficiency and versatility in their work.

##### Cons

- Users find the **steep learning curve** of Bluebeam challenging, with complex features and frustrating subscription issues.
- Users find Bluebeam's **difficult learning curve** frustrating, especially for beginners navigating its complex features.
- Users find the **lack of features** limits extensive markups and design capabilities in Bluebeam, affecting usability.
- Users express concerns over the **expensive subscription model** of Bluebeam, feeling it lacks significant value for upgrades.
- Users are frustrated with the **subscription issues** in Bluebeam, finding limited value and support for previous licenses.

#### What Are Recent G2 Reviews of Bluebeam?

**["Flexible PDF Editing with Powerful Live Commenting and Markup"](https://www.g2.com/survey_responses/bluebeam-review-12405423)**

**Rating:** 5.0/5.0 stars

_— Dondi Jed S._

[Read full review](https://www.g2.com/survey_responses/bluebeam-review-12405423)

**["Intuitive Markups and Smooth Collaboration for Faster Drawing Reviews"](https://www.g2.com/survey_responses/bluebeam-review-12708792)**

**Rating:** 5.0/5.0 stars

_— Shivam p._

[Read full review](https://www.g2.com/survey_responses/bluebeam-review-12708792)

#### What Are G2 Users Discussing About Bluebeam?

- [What is Bluebeam Revu used for?](https://www.g2.com/discussions/what-is-bluebeam-revu-used-for)
- [What is bluebeam review?](https://www.g2.com/discussions/what-is-bluebeam-review)
- [What does Bluebeam Revu cost?](https://www.g2.com/discussions/what-does-bluebeam-revu-cost) - 1 comment
- [What is bluebeam in construction?](https://www.g2.com/discussions/what-is-bluebeam-in-construction)
- [What is Bluebeam Revu Standard?](https://www.g2.com/discussions/what-is-bluebeam-revu-standard) - 1 comment

### [Commusoft](https://www.g2.com/products/commusoft/reviews)

Commusoft is an all-in-one field service management (FSM) platform that acts as the primary "operating system" for growth-oriented trade businesses. Engineered for industries including HVAC, plumbing, electrical, and renewables, it bridges the gap between back-office strategy and field execution. Unlike basic dispatch tools, Commusoft provides the commercial depth required to manage complex service contracts and multi-site assets. The platform is natively powered by Ai:den, an AI engine that automates intelligent scheduling and route optimization to maximize technician productivity. With the Sales+ module, teams can build professional, tiered digital proposals on-site to boost conversion rates and revenue. By centralizing the entire "Lead-to-Invoice" journey and integrating seamlessly with QuickBooks, Xero, Sage, and Stripe, Commusoft provides a single source of truth. It empowers contractors to eliminate administrative friction, achieve real-time job costing, and scale their operations with absolute confidence.

**Average Rating:** 4.8/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate Commusoft?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Roles:** 9.2/10 (Category avg: 8.6/10)
- **Analytics:** 8.7/10 (Category avg: 8.4/10)
- **Location:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Commusoft?

- **Seller:** [Commusoft](https://www.g2.com/sellers/commusoft)
- **Year Founded:** 2006
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7484a4e71571f66668eefa8c20f45f9b7b554ed9b2b5104ee225213cf8a74829&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5308823%2F&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Construction
- **Company Size:** 98% Small, 3% Large

#### What Do G2 Reviewers Say About Commusoft?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Commusoft, benefiting from its straightforward invoicing and helpful customer service.
- Users value the **helpful customer support** of Commusoft, enhancing their overall experience with the product.
- Users value the **ease of creation** in Commusoft, appreciating its straightforward invoicing and job tracking features.
- Users commend the **easy integration** of Commusoft with existing accounts software, simplifying their workflow and invoicing process.
- Users love the **user-friendly design** of Commusoft, appreciating its ease of use and helpful customer service.

##### Cons

- Users express a desire for **better support options** , specifically wishing for phone support at all license levels.

#### What Are Recent G2 Reviews of Commusoft?

**["Invaluable workflow tool"](https://www.g2.com/survey_responses/commusoft-review-10975928)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/commusoft-review-10975928)

**["Works for us as a small business."](https://www.g2.com/survey_responses/commusoft-review-10758698)**

**Rating:** 4.5/5.0 stars

_— Thomas P._

[Read full review](https://www.g2.com/survey_responses/commusoft-review-10758698)

#### What Are G2 Users Discussing About Commusoft?

- [What is Commusoft used for?](https://www.g2.com/discussions/what-is-commusoft-used-for)

### [GPS Insight](https://www.g2.com/products/gps-insight/reviews)

GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets. GPS Insight provides many fleet solutions to include vehicle and asset tracking, in-cab cameras, ELD, fuel cards, and much more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate GPS Insight?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 9.3/10 (Category avg: 8.4/10)
- **Location:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind GPS Insight?

- **Seller:** [GPS Insight](https://www.g2.com/sellers/gps-insight)
- **Year Founded:** 2004
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @gpsinsight  
2,825 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc47f623550d08033f50f9ffa1089286a61f2fecce371138bc4a2b796d1e2120&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F514546%2F&secure%5Burl_type%5D=linkedin_company_website)  
253 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Construction, Transportation/Trucking/Railroad
- **Company Size:** 50% Small, 41% Medium

#### What Do G2 Reviewers Say About GPS Insight?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **GPS accuracy** of GPS Insight, finding it great for precise asset location and information.
- Users find the **ease of use** of GPS Insight commendable, noting its simple setup and excellent customer support.
- Users value the **real-time tracking** of GPS Insight for enhancing delivery efficiency and driver accountability.
- Users value the **tracking efficiency** of GPS Insight, enhancing delivery reliability and overall business operations.
- Users value the **accurate location tracking** of GPS Insight for effectively monitoring their assets in real-time.

##### Cons

- Users experience **occasional connectivity issues** in remote areas, causing delays in tracking updates and impacting reliability.
- Users face **customization difficulties** since many changes require assistance from the support team, limiting flexibility.
- Users experience **delayed responses** and occasional buffering issues, affecting the overall performance of GPS Insight.
- Users face **invoice issues** as customizations require support team intervention, causing delays and frustration.
- Users often face **slow loading** times with GPS Insight, resulting in frustrating delays and buffering issues.

#### What Are Recent G2 Reviews of GPS Insight?

**["A Reliable Software for"](https://www.g2.com/survey_responses/gps-insight-review-11007059)**

**Rating:** 5.0/5.0 stars

_— Abhin K A._

[Read full review](https://www.g2.com/survey_responses/gps-insight-review-11007059)

**["Fast, Easy Setup and Training—Streamlined Work Orders in GPS Insight"](https://www.g2.com/survey_responses/gps-insight-review-12701216)**

**Rating:** 4.5/5.0 stars

_— Jesus A._

[Read full review](https://www.g2.com/survey_responses/gps-insight-review-12701216)

#### What Are G2 Users Discussing About GPS Insight?

- [What is your experience regarding pricing and costs for GPS Insight, and how has it impacted your fleet management?](https://www.g2.com/discussions/what-is-your-experience-regarding-pricing-and-costs-for-gps-insight-and-how-has-it-impacted-your-fleet-management) - 1 comment
- [What is GPS Insight used for?](https://www.g2.com/discussions/what-is-gps-insight-used-for)

### [Sera](https://www.g2.com/products/sera-systems-sera/reviews)

Sera Systems, located in Grapevine, TX,  is a full-suite Field Service Management software solution built to ensure each job is profitable. Sera was created with the basic principle of helping small to mid-size HVAC, Plumbing, and other Home Service residential contractors reduce the chaos of running a Home Service business while: • Identifying financial gaps • Learn their business at a deeper level • Streamline processes • Reduce burden and employee stress levels Sera's powerful, yet simple-to-use platform consists of three core components, an automated Admin Portal, industry-first Customer Hub, and an intuitive Tech App. The core components work together in real-time so contractors always have current data around KPIs, job time efficiency, and memberships. Our satisfaction comes from your success, which is why Sera's clients average a net profit increase of 52% in their first six months of launching Sera, as well as a 90% increase in their tech efficiency rate. 

**Average Rating:** 4.3/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Sera?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Roles:** 8.3/10 (Category avg: 8.6/10)
- **Analytics:** 8.6/10 (Category avg: 8.4/10)
- **Location:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Sera?

- **Seller:** [Sera Systems](https://www.g2.com/sellers/sera-systems)
- **Year Founded:** 2018
- **HQ Location:** Grapevine, Texas
- **Twitter:** @SystemsSera  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9273976cc9e2989ee6b6d2f9f6e1afc19178c8698ea7bdb6964138ab73acfd16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fserasystems%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction, Consumer Services
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Sera?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sera, which simplifies dispatching and management for both owners and technicians.
- Users appreciate the **smart scheduling features** of Sera, making dispatching and job management incredibly convenient.
- Users find Sera to be **lightweight and user-friendly** , making navigation and dispatching effortless for their business needs.
- Users find Sera incredibly **convenient** , appreciating its lightweight interface, easy navigation, and effective scheduling features.
- Users highly praise Sera for its **exceptional customer support** and commitment to meeting clients' needs.

##### Cons

- Users find the **complex setup** of Sera frustrating, often taking too long and causing ongoing issues with functionality.
- Users struggle with **connectivity issues** on Sera, including slow tech, crashes, and unreliable logins affecting functionality.
- Users are frustrated with Sera's **mobile limitations** , facing crashes, unresponsive support, and issues with data management.
- Users are frustrated with Sera's **poor customer support** , leading to unresolved issues and a negative overall experience.
- Users express frustration with Sera due to its **poor integration** , slow tech performance, and unresponsive customer support.

#### What Are Recent G2 Reviews of Sera?

**["An Honest and Great Company - Highly Recommend"](https://www.g2.com/survey_responses/sera-review-11051017)**

**Rating:** 5.0/5.0 stars

_— Scott B._

[Read full review](https://www.g2.com/survey_responses/sera-review-11051017)

**["Been amazing best thing that ever happened to my business"](https://www.g2.com/survey_responses/sera-review-10941417)**

**Rating:** 5.0/5.0 stars

_— William c._

[Read full review](https://www.g2.com/survey_responses/sera-review-10941417)

### [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews)

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.

**Average Rating:** 3.9/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Dynamics 365 Field Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10)
- **Roles:** 8.1/10 (Category avg: 8.6/10)
- **Analytics:** 8.0/10 (Category avg: 8.4/10)
- **Location:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Dynamics 365 Field Service?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Education Management
- **Company Size:** 38% Medium, 31% Large

#### What Do G2 Reviewers Say About Dynamics 365 Field Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps for seamless functionality.
- Users value the **deep integration with Dynamics 365** , enhancing field service management through seamless connectivity and optimization.
- Users appreciate the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management.
- Users value the **end-to-end field service management** capabilities of Dynamics 365 Field Service for streamlined operations.

##### Cons

- Users find **Dynamics 365 Field Service time-consuming** due to complex setup and slow performance in daily operations.
- Users experience significant **customization difficulties** with Dynamics 365 Field Service, hindering effective planner operations.
- Users find the **difficult setup** of Dynamics 365 Field Service a significant hurdle to effective implementation.
- Users find the **cost** of Dynamics 365 Field Service to be quite high, impacting affordability and value perception.
- Users find **feature limitations** in Dynamics 365 Field Service hinder customization and efficiency in operations.

#### What Are Recent G2 Reviews of Dynamics 365 Field Service?

**["Great Performance and Seamless Dynamics CRM Integration"](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12661508)**

**Rating:** 4.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12661508)

**["End-to-End Field Service Management with Advanced Scheduling and IoT Integration"](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12090435)**

**Rating:** 4.0/5.0 stars

_— Vivek S._

[Read full review](https://www.g2.com/survey_responses/dynamics-365-field-service-review-12090435)

#### What Are G2 Users Discussing About Dynamics 365 Field Service?

- [What is Dynamics 365 Field Service used for?](https://www.g2.com/discussions/what-is-dynamics-365-field-service-used-for)
- [What is Dynamics 365 used for?](https://www.g2.com/discussions/what-is-dynamics-365-used-for)
- [What is included in Dynamics 365?](https://www.g2.com/discussions/dynamics-365-field-service-what-is-included-in-dynamics-365)
- [How do I create a Field Service in Dynamics 365?](https://www.g2.com/discussions/how-do-i-create-a-field-service-in-dynamics-365)
- [What is Field Service in Dynamics CRM?](https://www.g2.com/discussions/what-is-field-service-in-dynamics-crm)

### [Powered Now](https://www.g2.com/products/powered-now/reviews)

Powered Now is business management software for trade businesses. It streamlines operations by integrating invoicing, quoting, scheduling, customer management into a single platform accessible from smartphones, tablets, Mac and PC. Users can create professional paperwork, track payments, manage projects, organise client information. Additionally, Powered Now offers features like digital signatures, job tracking, and nearly 100 industry specific forms and certificates. The software makes life easy for trade companies, reduce administrative burden, and improve communication with clients. Powered Now comes with legendary UK support (4.5 on TrustPilot), you can be up and running within 30 minutes.

**Average Rating:** 4.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Powered Now?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Roles:** 9.0/10 (Category avg: 8.6/10)
- **Analytics:** 9.5/10 (Category avg: 8.4/10)
- **Location:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Powered Now?

- **Seller:** [Powered Now](https://www.g2.com/sellers/powered-now)
- **Year Founded:** 2011
- **HQ Location:** United Kingdom
- **Twitter:** @powerednow  
1,983 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f0610cac13318d75bee5b3ce5b8c4425deb14dbfa4800156e4151e40f6c6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpowered-now&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 95% Small, 5% Medium

#### What Are Recent G2 Reviews of Powered Now?

**["Outstanding Business Management Tool"](https://www.g2.com/survey_responses/powered-now-review-9112165)**

**Rating:** 5.0/5.0 stars

_— Kaiden A._

[Read full review](https://www.g2.com/survey_responses/powered-now-review-9112165)

**["Easy to use with excellent customer service"](https://www.g2.com/survey_responses/powered-now-review-9193303)**

**Rating:** 5.0/5.0 stars

_— Lin F._

[Read full review](https://www.g2.com/survey_responses/powered-now-review-9193303)

### [Mapsly](https://www.g2.com/products/mapsly/reviews)

Mapsly is a CRM-native field sales and field service software that combines route optimization, territory management, and sales mapping for field teams. Mapsly supports multi-day and multi-user route optimization, making it ideal for growing field teams managing complex territories, overnight trips, and coordinated schedules. 🚗 Advanced Route Optimization - Multi-day, multi-user route optimization for entire teams in one run - Truck-aware navigation for commercial vehicles - Long-haul routes with overnight stops - Routing-aware calendar with travel times - Visit scenario modeling - Up to 1,000 stops per optimized route Mapsly helps field sales reps and field service teams reduce drive time, increase visit capacity, and improve route efficiency. 🗺️ Interactive Maps & Prospecting - Interactive CRM-powered map with customizable markers, labels, and pop-ups - Sales prospecting and lead mapping via local business search - Visual territory management with auto-assignment by custom criteria - 50,000+ US Census demographic layers (US only) - Weighted heat maps and isochrones - Embeddable and shareable interactive maps for teams, partners, and customer portals Teams can explore customer data on the map, identify nearby prospects, analyze territories, and share interactive maps across their organization and with partners. 📍 Field Execution & Check-In - Configurable check-ins with geofencing - Real-time location tracking and movement history - Adaptive mobile forms with conditional logic - Photo, signature, and document capture from the field - Mobile apps for iOS and Android - Real-time CRM data sync Field reps can plan routes, check in on-site, complete forms, and automatically sync activities with the CRM — eliminating manual administrative work. 🔗 CRM Integration & Data Sync Mapsly works as a CRM-native platform that synchronizes accounts, contacts, deals, tickets, and custom objects in real time. Teams can manage routes, territories, prospecting, and field visits directly on top of their CRM data. Mapsly integrates with HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365, Zendesk, Thryve, monday.com, Airtable, Smartsheet, and Google Sheets. ⚙️ No-Code Automation Mapsly includes a powerful no-code automation suite that triggers workflows based on location visits, form submissions, or CRM updates — helping automate field operations without engineering resources. 🔐 Enterprise-Grade Security Mapsly is SOC 2 Type II certified, GDPR compliant, and HIPAA compliant, supporting organizations that require strong data security and regulatory compliance. 🏆 Trusted by 3,000+ Teams Worldwide Mapsly serves B2B sales operations, field service organizations, and revenue teams across industries including SaaS, automotive, pharma, real estate, retail execution, distribution, professional services, and consumer goods. 🚀 Onboarding & Support Every Mapsly subscription includes: - 24/7 live chat support - Free implementation services - Live training sessions - Custom automation built for you at no cost Mapsly is ideal for field sales teams, field service operations, and multi-location businesses that need advanced route planning, CRM-integrated mapping, territory management, and scalable field team management.

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Mapsly?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Roles:** 5.8/10 (Category avg: 8.6/10)
- **Analytics:** 6.8/10 (Category avg: 8.4/10)
- **Location:** 6.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Mapsly?

- **Seller:** [Mapsly](https://www.g2.com/sellers/mapsly)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=958dbc93fc3cd3cef07edbe8fa408188c6e3be8fd31710d3bf1f956b3d7287c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmapsly%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Manufacturing
- **Company Size:** 64% Small, 36% Medium

#### What Do G2 Reviewers Say About Mapsly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Mapsly, enabling simple customization and effective planning for their travels.
- Users praise the **excellent and responsive customer support** of Mapsly, enhancing their overall experience and satisfaction.
- Users appreciate the **user-friendly features** of Mapsly that enhance workflow and client management efficiency.
- Users value the **seamless CRM integrations** with Mapsly, enhancing productivity and real-time data management.
- Users love the **ability to share data with CRM and plan routes** effectively, enhancing team collaboration and efficiency.

##### Cons

- Users find the **learning curve steep** for Mapsly, making it challenging to utilize its features effectively.
- Users experience **mapping issues** with Mapsly, including failures to load data and inaccuracies in location detection.
- Users experience **slow performance** with Mapsly, facing bugs, freezing, and delays in loading accounts and routes.
- Users experience **slow loading times** and frequent bugs, hindering reliability and performance of Mapsly.
- Users find the **difficult setup** process of Mapsly complex, requiring time and additional support to configure effectively.

#### What Are Recent G2 Reviews of Mapsly?

**["Mapsly Streamlined Our Nonprofit Deliveries with Seamless CRM Integration"](https://www.g2.com/survey_responses/mapsly-review-13056868)**

**Rating:** 4.5/5.0 stars

_— Verified User in Environmental Services_

[Read full review](https://www.g2.com/survey_responses/mapsly-review-13056868)

**["Real-Time Smartsheet Sync Makes Mapping and Sharing Effortless"](https://www.g2.com/survey_responses/mapsly-review-12962743)**

**Rating:** 5.0/5.0 stars

_— Beth F._

[Read full review](https://www.g2.com/survey_responses/mapsly-review-12962743)

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- [Help Desk](/categories/help-desk)
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- [Call & Contact Center](/categories/call-contact-center)
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[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

Show More