# Top Free Customer Self-Service Software - Page 8

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,900+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### RefNow

RefNow is a type of online employment reference management solution designed to help organizations streamline their recruitment processes by providing comprehensive employment reference reports. This innovative platform addresses the common challenges associated with traditional referencing methods, which can often be time-consuming and cumbersome. By leveraging technology, RefNow enables companies to make smarter and more informed hiring decisions, ultimately enhancing their recruitment efficiency. Targeted at a diverse audience that includes large organizations, startups, charities, and educational institutions, RefNow caters to any entity that requires a reliable and efficient referencing process. The platform is particularly beneficial for HR professionals and recruitment teams who seek to minimize administrative burdens while ensuring thorough vetting of potential candidates. With its user-friendly interface, RefNow simplifies the referencing process, allowing users to focus on more strategic aspects of recruitment. One of the standout features of RefNow is its ability to offer user and team management capabilities, which allows organizations to easily manage multiple users and streamline their referencing workflows. Additionally, the platform supports custom question profiles, enabling companies to tailor their reference checks to align with specific job roles or organizational values. This customization ensures that the references collected are relevant and provide valuable insights into a candidate's suitability for a position. Another significant advantage of RefNow is its integration of digital ID checks, which enhances the security and reliability of the referencing process. By verifying candidates' identities digitally, organizations can reduce the risk of fraud and ensure that the references they are receiving are legitimate. This feature not only adds a layer of trust but also accelerates the overall referencing timeline, allowing companies to make quicker hiring decisions without compromising on quality. Overall, RefNow stands out in the employment reference management category by combining efficiency, customization, and security into a single platform. Its mission to alleviate the administrative burden associated with referencing processes resonates with organizations looking to optimize their recruitment strategies. By providing a comprehensive solution that addresses the pain points of traditional referencing, RefNow empowers companies to focus on what truly matters: finding the right talent for their teams.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-04T06%3A30%3A27Z&secure%5Bdisplayable_resource_id%5D=898&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=107256&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=107256&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ffree%3Fpage%3D8&secure%5Btoken%5D=2752a2911e3ea5d8eccf68cba31d22ed85e6a7cb835e423b3c902d4e5cd5ca48&secure%5Burl%5D=https%3A%2F%2Frefnow.com%2Fdemo&secure%5Burl_type%5D=book_demo)

### [Support Hero](https://www.g2.com/products/support-hero/reviews)

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find the answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve.

**Average Rating:** 4.5/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Support Hero?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Support Hero?

- **Seller:** [Support Hero](https://www.g2.com/sellers/support-hero)
- **Year Founded:** 2016
- **HQ Location:** Cincinnati, US
- **Twitter:** @SupportheroApp  
625 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a573b04cc7070f6f21f9c0e58a12506fe99aeba2283790fa5421f876ba011fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupport-hero%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Support Hero?

**["Simply Awesome"](https://www.g2.com/survey_responses/support-hero-review-9485357)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/support-hero-review-9485357)

**["Simplified and Time Saving Support with Support Hero"](https://www.g2.com/survey_responses/support-hero-review-8120193)**

**Rating:** 5.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/support-hero-review-8120193)

### [Gist](https://www.g2.com/products/gist/reviews)

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate Gist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 8.4/10 (Category avg: 8.7/10)
- **Integrations:** 7.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Gist?

- **Seller:** [Gist](https://www.g2.com/sellers/gist)
- **Year Founded:** 2020
- **HQ Location:** Newark, Delaware
- **Twitter:** @gistplatform  
2,741 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9682c8e2cb5aa5530e4891cbd496814874c27b58953775d6e8057e2e0b2df957&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13263466%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 94% Small, 5% Medium

#### What Do G2 Reviewers Say About Gist?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively.
- Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base.
- Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools.
- Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency.
- Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement.

##### Cons

- Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially.
- Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels.
- Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients.
- Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery.
- Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially.

#### What Are Recent G2 Reviews of Gist?

**["The best live chat software for the money."](https://www.g2.com/survey_responses/gist-review-2813601)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/survey_responses/gist-review-2813601)

**["Impressive Chat Features and a CRM That Truly Helps"](https://www.g2.com/survey_responses/gist-review-2814277)**

**Rating:** 5.0/5.0 stars

_— Verified User in Animation_

[Read full review](https://www.g2.com/survey_responses/gist-review-2814277)

#### What Are G2 Users Discussing About Gist?

- [What is Gist used for?](https://www.g2.com/discussions/what-is-gist-used-for)

### [FROGED](https://www.g2.com/products/froged/reviews)

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

**Average Rating:** 4.2/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate FROGED?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Automation:** 6.4/10 (Category avg: 8.7/10)
- **Integrations:** 6.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind FROGED?

- **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l)
- **Year Founded:** 2019
- **HQ Location:** Malaga, Spain
- **Twitter:** @FrogedEN  
270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd68bb136129c1e455b96c9b84586625e3fe4fdc3edcdc071fd6cccc9d4929a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffroged-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 29% Medium

#### What Are Recent G2 Reviews of FROGED?

**["The almost perfect tool"](https://www.g2.com/survey_responses/froged-review-7472487)**

**Rating:** 4.5/5.0 stars

_— Sebastian B._

[Read full review](https://www.g2.com/survey_responses/froged-review-7472487)

**["A place for success!"](https://www.g2.com/survey_responses/froged-review-5365715)**

**Rating:** 5.0/5.0 stars

_— Irene V._

[Read full review](https://www.g2.com/survey_responses/froged-review-5365715)

#### What Are G2 Users Discussing About FROGED?

- [What is Froged used for?](https://www.g2.com/discussions/what-is-froged-used-for)

### [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews)

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

**Average Rating:** 4.2/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate OneDesk?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Automation:** 8.0/10 (Category avg: 8.7/10)
- **Integrations:** 7.9/10 (Category avg: 8.6/10)
- **Personalization:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind OneDesk?

- **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk)
- **Year Founded:** 2009
- **HQ Location:** Montreal, Canada
- **Twitter:** @OneDeskApp  
737 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd50d7fcae0165099bf7c323295eb626e295336bcd1ec902cb1443001f0b3165&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonedesk-inc-1%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Small, 27% Large

#### What Do G2 Reviewers Say About OneDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OneDesk, finding it simple to set up and navigate effectively.
- Users value the **easy integration** of OneDesk, finding it simple to set up and operate effectively.
- Users praise the **easy setup** of OneDesk, allowing for a flexible and intuitive help center experience.
- Users appreciate the **interesting and flexible features** of OneDesk, making setup and operation intuitive.
- Users value the **flexibility** of OneDesk, enabling an intuitive and adaptable workspace for their needs.

##### Cons

- Users experience **inconsistent functionality** with OneDesk, requiring frequent support intervention to resolve stalled systems.
- Users experience **limited functionality** with OneDesk, leading to frequent issues and reliance on support for fixes.
- Users experience **poor customer support** , as the system often requires too much intervention from staff to function properly.
- Users find the **required expertise** for OneDesk's support challenging, needing significant intervention to resolve issues.
- Users face **slow performance** , with the system frequently stalling and requiring excessive support intervention to resolve issues.

#### What Are Recent G2 Reviews of OneDesk?

**["Flexible and Powerful - Project Management and Ticketing in One"](https://www.g2.com/survey_responses/onedesk-review-8843455)**

**Rating:** 5.0/5.0 stars

_— Christine S._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455)

**["Good software for team goal"](https://www.g2.com/survey_responses/onedesk-review-4848729)**

**Rating:** 4.0/5.0 stars

_— Raakulan K._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729)

#### What Are G2 Users Discussing About OneDesk?

- [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for)

### [Communication](https://www.g2.com/products/communication/reviews)

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Communication?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Automation:** 5.0/10 (Category avg: 8.7/10)
- **Integrations:** 6.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Communication?

- **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas)
- **Year Founded:** 2018
- **HQ Location:** Newark, US
- **Twitter:** @littlesaas  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a6ce49aed8d0fd8c28d41d520f4af07c7be673e1a11cfb2bf52f3d73c74051&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flittlesaas%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 72% Small, 17% Medium

#### What Do G2 Reviewers Say About Communication?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless connectivity** of the communication product, making interactions easy and centralized.
- Users value the **ease of communication** , finding everything conveniently accessible in one place.
- Users value the **ease of communication** provided by the product, appreciating having everything in one place.
- Users value the **ease of communication** provided by having everything in one place.

##### Cons

- Users find the **messaging issues** lead to a scattered experience and overwhelming information overload.
- Users find the **interface not intuitive** , struggling with scattered messaging and overwhelming information overload.
- Users find **UX issues** in communication due to scattered messaging and information overload affecting usability.

#### What Are Recent G2 Reviews of Communication?

**["Best Communication App"](https://www.g2.com/survey_responses/communication-review-8553291)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/communication-review-8553291)

**["Good Product - Intuitive and Easy Adoption"](https://www.g2.com/survey_responses/communication-review-8698824)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/communication-review-8698824)

#### What Are G2 Users Discussing About Communication?

- [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software)
- [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software)
- [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software)
- [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software)

### [Boei](https://www.g2.com/products/boei/reviews)

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Boei?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Boei?

- **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v)
- **HQ Location:** Utrecht, Netherlands
- **Twitter:** @boeihelp  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fccad6424a25186c07ff48b779ae4f633763e4156b1ca8740f8a4f6a7e3d8d7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboeihelp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small

#### What Do G2 Reviewers Say About Boei?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **extensive customization options** of Boei, enabling quick setup and tailored experiences without any coding.
- Users praise the **fantastic ease of use** of Boei, enabling quick setup and effortless customization for their websites.
- Users praise the **easy setup** of Boei, allowing quick customization without coding for seamless integration.
- Users love the **customizability** of Boei, allowing quick setup and easy personalization of chat widgets and helpers.
- Users praise the **quick setup** of Boei, enabling easy configuration of chat widgets in just minutes.

##### Cons

- Users feel that the **lack of insightful analytics** from Boei limits the overall effectiveness of the AI chatbot.
- Users find the **lack of integrations** frustrating, wishing for native options and better data connectivity with other apps.
- Users find **time consumption** increases due to lack of native integrations and notification options, hindering efficiency.

#### What Are Recent G2 Reviews of Boei?

**["Effortless Setup, Exceptional Lead Generation"](https://www.g2.com/survey_responses/boei-review-12345300)**

**Rating:** 5.0/5.0 stars

_— Jay F._

[Read full review](https://www.g2.com/survey_responses/boei-review-12345300)

**["Sometimes "easy" means more...:)"](https://www.g2.com/survey_responses/boei-review-7502068)**

**Rating:** 4.5/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/boei-review-7502068)

### [Certainly](https://www.g2.com/products/certainly/reviews)

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Certainly?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Automation:** 9.4/10 (Category avg: 8.7/10)
- **Integrations:** 9.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Certainly?

- **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps)
- **Year Founded:** 2017
- **HQ Location:** Copenhagen , Capital Region
- **Twitter:** @Certainly\_io  
161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 36% Small

#### What Do G2 Reviewers Say About Certainly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly.
- Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development.
- Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization.
- Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly.
- Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience.

##### Cons

- Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot.
- Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively.
- Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team.
- Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process.
- Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient.

#### What Are Recent G2 Reviews of Certainly?

**["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)**

**Rating:** 4.5/5.0 stars

_— Tyler F._

[Read full review](https://www.g2.com/survey_responses/certainly-review-8405388)

**["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)**

**Rating:** 4.5/5.0 stars

_— Oleksandr C._

[Read full review](https://www.g2.com/survey_responses/certainly-review-7687926)

#### What Are G2 Users Discussing About Certainly?

- [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for)

### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews)

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ThinkOwl?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 7.9/10 (Category avg: 8.6/10)
- **Personalization:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ThinkOwl?

- **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl)
- **Year Founded:** 2017
- **HQ Location:** Orlando, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8aed99498095db501bc0103e6b7b1c1c25ef1cfdc9f2cc2254e35c6d9ac9fa8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17887378&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About ThinkOwl?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency.
- Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software.
- Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency.
- Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries.
- Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient.

##### Cons

- The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes.
- Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup.
- Users report encountering **multiple bugs** , although many were resolved in later updates.
- Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction.
- Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use.

#### What Are Recent G2 Reviews of ThinkOwl?

**["Game-Changer for Customer Support"](https://www.g2.com/survey_responses/thinkowl-review-10610873)**

**Rating:** 4.0/5.0 stars

_— Archer S._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873)

**["It's very useful tool for business like customer support."](https://www.g2.com/survey_responses/thinkowl-review-10954420)**

**Rating:** 5.0/5.0 stars

_— Rakhi P._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420)

#### What Are G2 Users Discussing About ThinkOwl?

- [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for)

### [HelpDesk](https://www.g2.com/products/helpdesk/reviews)

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365.

**Average Rating:** 4.6/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate HelpDesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind HelpDesk?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®
- **Ownership:** WSE: TXT

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 59% Small, 35% Medium

#### What Do G2 Reviewers Say About HelpDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate HelpDesk's **completeness and versatility** , enjoying efficient support with easy integration and collaboration tools.
- Users find HelpDesk to be **easy to use** , allowing efficient management of customer interactions and team collaboration.
- Users value the **customizability** of HelpDesk, enhancing user experience with a versatile and efficient design.
- Users value the **customization** options in HelpDesk, enhancing both versatility and overall user experience.
- Users appreciate HelpDesk's **easy communication** features, enhancing collaboration and streamlining customer interaction management.

##### Cons

- Users struggle with **inadequate filtering** , finding the search functionality limited and lacking advanced options for better results.
- Users find the **limited search features** of HelpDesk hinder their ability to find relevant information efficiently.
- Users find the **limited integrations** with tools like Slack and Firebase inconvenient, hindering a seamless workflow.
- Users face **technical issues** with server connections, impacting login ability and overall efficiency with HelpDesk.
- Users often face **time delays** due to lags and frequent updates, which can hinder efficiency and satisfaction.

#### What Are Recent G2 Reviews of HelpDesk?

**["Effective Customer Communication, Needs Integration"](https://www.g2.com/survey_responses/helpdesk-review-11632836)**

**Rating:** 4.0/5.0 stars

_— Melissa H._

[Read full review](https://www.g2.com/survey_responses/helpdesk-review-11632836)

**["Best support tool ever!"](https://www.g2.com/survey_responses/helpdesk-review-11749064)**

**Rating:** 5.0/5.0 stars

_— Paul B._

[Read full review](https://www.g2.com/survey_responses/helpdesk-review-11749064)

#### What Are G2 Users Discussing About HelpDesk?

- [What are the benefits of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-benefits-of-help-desk-software)
- [What are the main components of help desk support?](https://www.g2.com/discussions/helpdesk-what-are-the-main-components-of-help-desk-support)
- [What are the features of help and support?](https://www.g2.com/discussions/what-are-the-features-of-help-and-support)
- [What are the features of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-features-of-help-desk-software)

### [Helpspot](https://www.g2.com/products/helpspot/reviews)

HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

**Average Rating:** 4.0/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Helpspot?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Helpspot?

- **Seller:** [UserScape](https://www.g2.com/sellers/userscape)
- **Year Founded:** 2004
- **HQ Location:** Poughkeepsie, NY
- **Twitter:** @userspace  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7b75ca9bc29ca5cfb43745a993a298829fdadaae7fe35f253ba29473328fa27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserscape%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 59% Medium, 29% Small

#### What Are Recent G2 Reviews of Helpspot?

**["Great ticket system for small MSP"](https://www.g2.com/survey_responses/helpspot-review-9630833)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/helpspot-review-9630833)

**["Great web based Help Desk Software for General usage"](https://www.g2.com/survey_responses/helpspot-review-6548965)**

**Rating:** 4.0/5.0 stars

_— Bharti M._

[Read full review](https://www.g2.com/survey_responses/helpspot-review-6548965)

#### What Are G2 Users Discussing About Helpspot?

- [What is Helpspot used for?](https://www.g2.com/discussions/what-is-helpspot-used-for)

### [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews)

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate next4biz CSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 9.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind next4biz CSM?

- **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz)
- **Year Founded:** 2006
- **HQ Location:** İstanbul, Kadıköy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56721ada226aafb777ac29a531b5b2a08e14f1121e8a2cd8ef01d602f41874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnext4biz%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Large, 47% Medium

#### What Are Recent G2 Reviews of next4biz CSM?

**["Amazing Self Building Experience with Hands on Customer Support!"](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)**

**Rating:** 5.0/5.0 stars

_— berker d._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)

**["customer service management is now much more effective with easily designable processes"](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)**

**Rating:** 5.0/5.0 stars

_— Busra U._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)

#### What Are G2 Users Discussing About next4biz CSM?

- [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for)

### [UserEcho](https://www.g2.com/products/userecho/reviews)

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UserEcho?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Automation:** 6.7/10 (Category avg: 8.7/10)
- **Integrations:** 6.7/10 (Category avg: 8.6/10)
- **Personalization:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind UserEcho?

- **Seller:** [UserEcho](https://www.g2.com/sellers/userecho)
- **Year Founded:** 2012
- **HQ Location:** Arlington Heights, IL
- **Twitter:** @userecho  
399 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883f9538c4381865461601b5928aee98a201ae7b68f459518673dc66fa44dd4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserecho%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Small, 36% Medium

#### What Do G2 Reviewers Say About UserEcho?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses.
- Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements.
- Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements.
- Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs.
- Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs.

#### What Are Recent G2 Reviews of UserEcho?

**["setting up SSO using OIDC"](https://www.g2.com/survey_responses/userecho-review-4443062)**

**Rating:** 5.0/5.0 stars

_— Priya J._

[Read full review](https://www.g2.com/survey_responses/userecho-review-4443062)

**["Have used it for many years - excellent customer service!"](https://www.g2.com/survey_responses/userecho-review-9478319)**

**Rating:** 5.0/5.0 stars

_— Shaun K._

[Read full review](https://www.g2.com/survey_responses/userecho-review-9478319)

#### What Are G2 Users Discussing About UserEcho?

- [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for)

### [Aissist.io](https://www.g2.com/products/aissist-io/reviews)

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

**Average Rating:** 4.8/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Aissist.io?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Aissist.io?

- **Seller:** [Aissist.io](https://www.g2.com/sellers/aissist-io)
- **Company Website:** aissist.io
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecf64f40f6ad1081393ecb6daff4e587f1c8453df96d4e39dc7a826f13c83572&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faissist%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Aissist.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **helpfulness** of Aissist.io, appreciating its task completion abilities and context understanding for smoother interactions.
- Users praise Aissist.io for its **real automation efficiency** , enabling faster responses and improved customer satisfaction.
- Users appreciate the **ease of use** of Aissist.io, highlighting its intuitive interface and seamless integration.
- Users find Aissist.io's **setup ease** impressive, enabling quick deployment tailored to specific needs in under an hour.
- Users value the **effective conversations management** of Aissist.io, enhancing customer interactions and improving satisfaction scores.

##### Cons

- Users find the **limited customization** options restrict their ability to tailor the interface to their needs.
- Users find the **limited AI capabilities** in voice and efficiency to be a constraint in their experience.
- Users find Aissist.io to have a **challenging learning curve** , making it overwhelming for beginners to set up effectively.
- Users feel that Aissist.io suffers from a **poor interface design** , lacking guidance and customization options.
- Users find the **reporting insufficient** , requesting more detailed insights into agent performance and ticket resolution metrics.

#### What Are Recent G2 Reviews of Aissist.io?

**["Seamless Fit with Our Helpdesk—AI Takes Care of Repetitive Tasks"](https://www.g2.com/survey_responses/aissist-io-review-13201049)**

**Rating:** 5.0/5.0 stars

_— Constantina M._

[Read full review](https://www.g2.com/survey_responses/aissist-io-review-13201049)

**["Precise Automation of Recurring Cloud Support Tickets"](https://www.g2.com/survey_responses/aissist-io-review-13057467)**

**Rating:** 5.0/5.0 stars

_— Yuri K._

[Read full review](https://www.g2.com/survey_responses/aissist-io-review-13057467)

### [Chatwoot](https://www.g2.com/products/chatwoot/reviews)

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Chatwoot?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Automation:** 7.9/10 (Category avg: 8.7/10)
- **Integrations:** 7.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chatwoot?

- **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Do G2 Reviewers Say About Chatwoot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions.
- Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively.
- Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility.
- Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively.
- Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools.

##### Cons

- Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use.
- Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow.
- Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot.
- Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations.
- Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration.

#### What Are Recent G2 Reviews of Chatwoot?

**["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)**

**Rating:** 5.0/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755)

**["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)**

**Rating:** 5.0/5.0 stars

_— Luca P._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370)

#### What Are G2 Users Discussing About Chatwoot?

- [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for)

### [Vtiger Help Desk](https://www.g2.com/products/vtiger-help-desk/reviews)

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the case's progress, enabling for more productive engagements and faster resolutions. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps, to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time. All of this ensures that customers receive prompt, high-quality service, and that customer satisfaction scores remain high.

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Vtiger Help Desk?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 7.5/10 (Category avg: 8.6/10)
- **Personalization:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Vtiger Help Desk?

- **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger)
- **Year Founded:** 2004
- **HQ Location:** Cupertino, California
- **Twitter:** @vtigercrm  
2,678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®
- **Phone:** 1-877-784-9277

#### Who Uses This Product?

- **Company Size:** 58% Medium, 33% Large

#### What Do G2 Reviewers Say About Vtiger Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Vtiger Help Desk essential for crafting ticket structures effortlessly.
- Users find Vtiger Help Desk's **intuitive interface** helps them create ticket structures easily and effectively.
- Users find the **user-friendly ticket structure** in Vtiger Help Desk extremely helpful for managing inquiries easily.

#### What Are Recent G2 Reviews of Vtiger Help Desk?

**["Outstanding Experience from Start to Finish"](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871)**

**Rating:** 5.0/5.0 stars

_— Kumar S._

[Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871)

**["Customer Care support"](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540)**

**Rating:** 4.5/5.0 stars

_— Aamir S._

[Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540)

#### What Are G2 Users Discussing About Vtiger Help Desk?

- [How much does vtiger cost?](https://www.g2.com/discussions/vtiger-help-desk-how-much-does-vtiger-cost)
- [Is vtiger open source?](https://www.g2.com/discussions/vtiger-help-desk-is-vtiger-open-source)
- [How Vtiger works?](https://www.g2.com/discussions/how-vtiger-works)
- [What is Vtiger tool?](https://www.g2.com/discussions/what-is-vtiger-tool)

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