# Top Free Customer Self-Service Software - Page 13

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,100+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-12T14%3A50%3A27Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ffree%3Fcategory_id%3Dbest-customer-self-service-software%26page%3D13&secure%5Btoken%5D=83a8b074fd0a830d938fde9328d2fdff99264b04dfb81fd478f64b745850651d&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

### [Sol Helps](https://www.g2.com/products/sol-helps/reviews)

Sol Helps helps teams turn customer questions into clear, decision-ready product insights. Instead of relying on surveys, assumptions, or delayed analytics, Sol Helps captures the actual questions users ask—from help docs, onboarding flows, and embedded chat—and transforms them into structured signals about confusion, friction, and unmet expectations. The platform automatically groups questions into themes, tracks how those themes evolve over time, and highlights where users are getting stuck, unsure, or blocked. This allows product, UX, and documentation teams to prioritize fixes based on real user behavior—not guesswork. Sol Helps is designed to be lightweight to deploy and respectful of user privacy. It integrates directly into existing documentation or product surfaces, requires no training data to get started, and provides insights that are easy to share across teams. Best for: Product teams, UX designers, documentation teams, and SaaS companies that want clearer insight into what users don’t understand—and what to fix next. Key benefits: • Capture real user questions at the moment confusion occurs • Automatically group questions into actionable themes • Track trends in user understanding over time • Identify high-impact documentation and onboarding gaps • Make product decisions grounded in direct user signals

#### Who Is the Company Behind Sol Helps?

- **Seller:** [Sol Helps](https://www.g2.com/sellers/sol-helps)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Verisav](https://www.g2.com/products/verisav/reviews)

erisav est une plateforme SaaS qui digitalise et optimise la gestion du service après-vente (SAV) pour les retailers, consommateurs et fabricants. Elle couvre le parcours SAV, de l’achat à la maintenance des produits électroniques et électroménagers. La plateforme propose : Scan QR code et activation automatique des garanties Gestion de la base installée avec suivi en temps réel Portail client self-service pour déclarer les pannes Diagnostic intelligent par IA avec orientation automatique Digital Product Passport (DPP) pour la traçabilité complète Automatisation des processus SAV Verisav réduit les coûts SAV de 75%, les délais de 60%, et améliore la satisfaction client de 95%. Membre de la French Tech Bordeaux, la solution assure la conformité réglementaire européenne, notamment avec les obligations du DPP à partir de 2027.

#### Who Is the Company Behind Verisav?

- **Seller:** [Verisav](https://www.g2.com/sellers/verisav)
- **Year Founded:** 2025
- **HQ Location:** Beychac-et-Caillau, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6316023ead9af9e2d7cb830ba7d3d9398532bfe4961506e52e9e04ca604b5e8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverisav%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Whaticket](https://www.g2.com/products/whaticket/reviews)

Somos una plataforma de atención y ventas multicanal, diseñada para que equipos puedan gestionar conversaciones de WhatsApp, Instagram, Facebook Messenger y Webchat desde una única bandeja compartida, con múltiples agentes, automatizaciones, chatbot y herramientas de seguimiento. Con Whaticket, las empresas centralizan su comunicación, atienden más rápido, venden mejor y ofrecen una experiencia de soporte más eficiente y personalizada.

#### Who Is the Company Behind Whaticket?

- **Seller:** [Whaticket](https://www.g2.com/sellers/whaticket)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e9c0c9fa53c5d27c49f0bf18a35c30b9e51980515aa65c36a9b9d2f9a6cf00f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhaticket&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

### [Zupport AI](https://www.g2.com/products/zupport-ai/reviews)

AI customer support that can perform actions, offers unlimited seats, and has a generous free plan. Our goal is to make AI customer support available to all companies and allow them to integrate AI easily into their customer support flows.

#### Who Is the Company Behind Zupport AI?

- **Seller:** [Zupport](https://www.g2.com/sellers/zupport)
- **Year Founded:** 2024
- **HQ Location:** London, GB
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=290c3d42379801d832d3d286722ae858307fe4c30269673a4220ec75cb91b27f&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fzupportai&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

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[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)