# Top Free Customer Self-Service Software Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **182** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,731)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 23% Mid-Market ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI I like how quickly the support resolved my issues.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13056163) ![Tiago Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago Q.") TQ What I like best about Zoho Desk is how much functionality it offers at a competitive price. It combines powerful ticket management, automation, AI...[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-13056674) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,989)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers frequently mention the platform's intuitive interface, efficient ticketing system, and scalability for both small and large teams, as well as its ability to improve response times and overall customer experience. Reviewers experienced challenges with the complexity of advanced features and customization, the high cost of premium capabilities, and occasional overwhelming interface when managing large volumes of tickets or multiple workflows. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,751)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) ![Rohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit P.") RP I appreciate Freshdesk for managing our client support tickets effectively, organizing them with updated status to track and resolve easily with...[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12721481) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,878)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the intuitive workflow, and the ability of Fin to quickly and accurately answer customer queries, reducing workload for support teams. Reviewers noted issues with Fin's ability to handle complex technical questions, occasional misinterpretation of nuanced requests, and difficulties in setting up certain features without technical knowledge. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,357)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,915)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) [By QualityUnit](https://www.g2.com/sellers/qualityunit) [ (1,538)4.5 out of 5 ](https://www.g2.com/products/liveagent/reviews#reviews "Read LiveAgent Reviews") Product Description LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte **Users:** CEO, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 29% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, straightforward setup, real-time ticket display, affordability, and the ability to efficiently serve customers across all channels from a single center. Users mentioned issues such as being signed out when idle, inability to edit table formatting, difficulty in navigating the platform, disappointing user experience, occasional odd issues, and limitations with the mobile platform integration. Year Founded 2004 HQ Location Bratislava Company Website https://www.qualityunit.com/ Twitter @qualityunit LinkedIn® Page https://www.linkedin.com/company/3516632/ ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the AI chatbot's efficiency in handling queries, and the seamless integration with various systems as key benefits of using Tidio. Users experienced issues with the complexity of advanced settings, limitations in AI flow, sparse knowledge base for complicated issues, and high pricing for upgrade plans. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [UserGuiding](https://www.g2.com/products/userguiding/reviews) [By UserGuiding](https://www.g2.com/sellers/userguiding) [ (768)4.7 out of 5 ](https://www.g2.com/products/userguiding/reviews#reviews "Read UserGuiding Reviews") Product Description UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado **Users:** Product Manager, Product Designer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 55% Small-Business, 36% Mid-Market ![Andrea E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea E.") AE I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members...[Read review](https://www.g2.com/products/userguiding/reviews/userguiding-review-11992022) ![Maiara R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maiara R.") MR I really like the ease that UserGuiding offers in creating guides and quickly incorporating them into the product, adapting quickly to the user's...[Read review](https://www.g2.com/products/userguiding/reviews/userguiding-review-12037257) Year Founded 2017 HQ Location Istanbul, TR Company Website https://userguiding.com Twitter @UserGuiding LinkedIn® Page https://www.linkedin.com/company/18411333/ ### [TeamSupport](https://www.g2.com/products/teamsupport/reviews) [By TeamSupport](https://www.g2.com/sellers/teamsupport) [ (891)4.4 out of 5 ](https://www.g2.com/products/teamsupport/reviews#reviews "Read TeamSupport Reviews") Product Description TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success **Users:** Software Engineer, Software Developer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Mid-Market, 39% Small-Business ![Daniel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel B.") DB -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a...[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-4364122) ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner.[Read review](https://www.g2.com/products/teamsupport/reviews/teamsupport-review-6961680) Year Founded 2008 HQ Location Dallas, TX Company Website https://www.teamsupport.com/ Twitter @TeamSupport LinkedIn® Page https://www.linkedin.com/company/teamsupport-com/ Phone +1 (800) 596-2820 ### [Freshservice](https://www.g2.com/products/freshservice/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (1,336)4.6 out of 5 ](https://www.g2.com/products/freshservice/reviews#reviews "Read Freshservice Reviews") Product Description Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterp **Users:** IT Manager, IT Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 61% Mid-Market, 21% Enterprise ![Sophia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophia M.") SM As a CEO, I don't get the chance to use every tool we implement on a daily basis, but I am intensely focused on the outcomes they deliver. What I...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12383476) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM It’s very user-friendly and lightweight, which makes it easy for a small IT team to administer. Creating automations and notifications is...[Read review](https://www.g2.com/products/freshservice/reviews/freshservice-review-12700991) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Gorgias](https://www.g2.com/products/gorgias/reviews) [By Gorgias](https://www.g2.com/sellers/gorgias) [ (563)4.6 out of 5 ](https://www.g2.com/products/gorgias/reviews#reviews "Read Gorgias Reviews") Product Description Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran **Users:** Customer Service Representative, Customer Service Manager · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 80% Small-Business, 18% Mid-Market User SentimentHow are these determined? Users like that Gorgias streamlines their customer support workflow, reduces manual work, and allows them to manage email, chat, and help desk activities in one place, with the added benefit of easy integration with Shopify and other platforms. Reviewers mentioned that the AI responses can be tricky, setting up triggers or when to pass a ticket requires more detail and nuance, and the reporting suite is limited, with some users finding the user interface difficult to navigate. Year Founded 2015 HQ Location San Francisco, California Company Website https://www.gorgias.com/ Twitter @gorgiasio LinkedIn® Page https://www.linkedin.com/company/6402068/ ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,255)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Kai Lun C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai Lun C.") KC Hassle free on my end. Easy for customer to book meetings with us[Read review](https://www.g2.com/products/drift/reviews/drift-review-9167590) ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Whatfix](https://www.g2.com/products/whatfix/reviews) [By Whatfix](https://www.g2.com/sellers/whatfix) [ (549)4.5 out of 5 ](https://www.g2.com/products/whatfix/reviews#reviews "Read Whatfix Reviews") Product Description Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption a **Users:** Product Manager, Project Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Enterprise, 36% Mid-Market ![Reeta M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reeta M.") RM Helpful for sales user training and sales for end customers[Read review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11684095) ![Amit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit S.") AS The platform makes it easy to create in app guidance, reduced training cost and cut down support.[Read review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11684372) Year Founded 2013 HQ Location San Jose, CA Company Website https://whatfix.com/ Twitter @whatfix LinkedIn® Page https://www.linkedin.com/company/2058906/ ### [Front](https://www.g2.com/products/front/reviews) [By Front App](https://www.g2.com/sellers/front-app) [ (2,495)4.7 out of 5 ](https://www.g2.com/products/front/reviews#reviews "Read Front Reviews") Product Description Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, in **Users:** Customer Success Manager, Account Manager · **Industries:** Logistics and Supply Chain, Computer Software · **Market Segment:** 48% Small-Business, 42% Mid-Market AG I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature...[Read review](https://www.g2.com/products/front/reviews/front-review-12043650) JC What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a...[Read review](https://www.g2.com/products/front/reviews/front-review-12125941) Year Founded 2014 HQ Location San Francisco, CA Company Website https://frontapp.com Twitter @FrontHQ LinkedIn® Page https://www.linkedin.com/company/fronthq/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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