Best Contact Center Software with Session Routing Capabilities
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(1,546)4.4 out of 5
Entry Level Price:$30 User/Month (Billed...
11th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
OverviewPros and Cons
ProsEase of Use, Easy Integration, Features, Call Recording, Reliability
ConsConnection Issues, Call Issues, Missing Features, Dialer Issues, Slow Loading
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
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(2,506)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.4
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Helpful, Simple
ConsSlow Loading, Slow Speed, Technical Issues, Slow Performance, Workflow Disruption
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.6
9.5
Administrator Access
Average: 8.9
(74)4.5 out of 5
View top Consulting Services for Amazon Connect
OverviewPros and Cons
ProsEase of Use, Efficiency, Customization, Easy Setup, Features
ConsComplex Features, Complexity, Difficult Setup, Improvements Needed, Initial Difficulties
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
9.0
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Efficiency, Customer Support, Helpful, User Interface
ConsCall Issues, Learning Curve, Expensive, Setup Difficulty, Dialer Issues
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Efficiency, Helpful, Dialing Features, Time-saving
ConsCall Issues, Dialer Issues, Slow Performance, Missing Features, Slow Loading
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Call Quality, Reliability, Easy Setup, Customer Support
ConsExpensive, High Cost, Connection Issues, Poor Call Quality, Dialer Issues
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsEase of Use, Customer Support, Easy Setup, Easy Integrations, Features
ConsCall Issues, Customization Difficulty, Expensive, Limited Customization, Communication Issues
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
OverviewPros and Cons
ProsCustomer Support, Helpful, Efficiency, Positive Experience, Ease of Use
ConsLimited Customization, Lack of Customization, Connection Issues, Dashboard Issues, Implementation Delays
3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
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