# Best Auto Dialer Software

  *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)*

   Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.

The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.

Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.

To qualify for inclusion in the Auto Dialer category, a product must:

- Automatically call phone numbers from a predesignated list 
- Present a prerecorded message or prompt once the call is answered or connect to a live agent 





## Best Auto Dialer Software At A Glance

- **Leader:** [Nooks](https://www.g2.com/products/nooks/reviews)
- **Highest Performer:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews)
- **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews)
- **Best Free Software:** [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)


---

**Sponsored**

### The Sales Factory

The Sales Factory is a recognized category leader specialized in outsourced sales and lead generation designed to help businesses drive new revenue and accelerate growth by connecting them with the right buyers through its proprietary human-led AI-augmented model. The Sales Factory focuses on providing strategic, AI-augmented, and technology-enabled services that cater to the unique needs of B2B companies, ranging from start-ups to large Fortune 100 enterprises. Targeting businesses that encounter challenges in pipeline growth and sales performance, The Sales Factory offers a comprehensive suite of services. These include go-to-market (GTM) strategy support, GTM engineering, sales development representative (SDR) and business development representative (BDR) services, as well as GTM team building. Each service is meticulously designed to enhance market entry and expansion efforts, equipping clients with the insights and resources necessary to effectively penetrate their target markets. The Sales Factory prides itself on employing a team composed entirely of university-educated, on-shore talent, ensuring a high level of professionalism and expertise in delivering impactful results. Key features of The Sales Factory's offerings include the rapid deployment of go-to-market strategies, which can be implemented in weeks rather than months. This agility allows clients to enter the market swiftly, capitalizing on emerging opportunities. The company possesses extensive knowledge of both US and global markets, providing strategic advantages that help clients navigate complex business environments. Their industry versatility spans various sectors, including Software, SaaS, Robotics, Automation, Hardware, Logistics, Manufacturing, and B2B2C, making them a valuable partner for diverse business needs. What distinguishes The Sales Factory is its unique approach that combines data-led precision with a human-centric methodology, enhanced by proprietary AI technology. This ensures that strategies not only resonate with target audiences but also foster long-term relationships. By acting as a virtual extension of clients' teams, The Sales Factory aligns closely with their goals, strategies, and technology, creating a seamless integration that enhances overall effectiveness. Businesses aiming to elevate their sales and revenue growth will find a committed partner in The Sales Factory. With a focus on adaptability, comprehensive industry knowledge, and a dedication to delivering results that exceed expectations, The Sales Factory is well-equipped to transform business goals into tangible success. For those interested in exploring tailored solutions to drive revenue opportunities, reaching out directly or visiting their website can provide further insights into how they can support your business objectives.



[Book a Demo](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1386&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=152681&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer%3Fpage%3D1&secure%5Btoken%5D=323be22b3521119ffb3ad985d899144de6ad2550de5cae771e479ba0d2eddd58&secure%5Burl%5D=https%3A%2F%2Fwww.thesalesfactory.com%2F&secure%5Burl_type%5D=book_demo)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Nooks](https://www.g2.com/products/nooks/reviews)
  Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 1,263

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Nooks](https://www.g2.com/sellers/nooks)
- **Company Website:** https://www.nooks.ai/
- **HQ Location:** San Francisco, California
- **Twitter:** @JoinNooks (383 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (566 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** SDR, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Time-saving (399 reviews)
- Ease of Use (384 reviews)
- Efficiency (355 reviews)
- Features (248 reviews)
- Lead Generation (219 reviews)

**Cons:**

- Call Issues (212 reviews)
- Dialer Issues (110 reviews)
- Missing Features (81 reviews)
- Dialer Limitations (65 reviews)
- Connection Issues (60 reviews)

  ### 2. [Orum](https://www.g2.com/products/orum/reviews)
  Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 780

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Orum](https://www.g2.com/sellers/orum)
- **Company Website:** https://www.orum.com/
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **Twitter:** @OrumHQ (211 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (161 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** SDR, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 23% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (294 reviews)
- Efficiency (260 reviews)
- Time-saving (242 reviews)
- Features (187 reviews)
- Parallel Dialer (149 reviews)

**Cons:**

- Call Issues (105 reviews)
- Missing Features (71 reviews)
- Connection Issues (60 reviews)
- Integration Issues (43 reviews)
- Dialer Limitations (32 reviews)

  ### 3. [Close](https://www.g2.com/products/close/reviews)
  Most CRMs store data. Close helps you act on it. With built-in calling, email, SMS, and automation, your team can reach leads instantly — without stitching together tools. Trusted by 10,000+ teams • 2B+ sales interactions • 4.7★, Close is built to help sales teams move faster and close more deals. Now meet Chloe. Chloe is your AI sales teammate, built into Close. She doesn’t just automate tasks — she takes action. A new lead comes in → Chloe calls instantly A stale lead sits → Chloe re-engages it A deal stalls → Chloe follows up and moves it forward She has real conversations. Qualifies prospects. Books meetings. No scripts. No delays. No dropped leads. Every lead gets a response. Every conversation moves forward. Built into Close. Ready in minutes. Free during early Beta. Limited access. → Join the waitlist: close.com/chloe → Start a free trial: close.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,008

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** https://close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close (6,573 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (205 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 76% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (819 reviews)
- Helpful (482 reviews)
- Simple (428 reviews)
- Features (426 reviews)
- Intuitive (389 reviews)

**Cons:**

- Missing Features (271 reviews)
- Call Issues (194 reviews)
- Limited Features (150 reviews)
- Learning Curve (101 reviews)
- Limited Customization (100 reviews)

  ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,420

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,955 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,369 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 20% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (187 reviews)
- Efficiency (112 reviews)
- Features (112 reviews)
- Call Management (101 reviews)
- Helpful (97 reviews)

**Cons:**

- Call Issues (65 reviews)
- Technical Issues (42 reviews)
- Missing Features (37 reviews)
- Connection Issues (33 reviews)
- Poor Connectivity (31 reviews)

  ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,346

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (305 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (430 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (852 reviews)
- Features (527 reviews)
- Helpful (453 reviews)
- Call Management (414 reviews)
- Calling Features (388 reviews)

**Cons:**

- Call Issues (465 reviews)
- Call Functionality (323 reviews)
- Connection Issues (270 reviews)
- Poor Call Quality (233 reviews)
- Slow Loading (223 reviews)

  ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,446

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,228 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Case Advocate
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 46% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

  ### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 581

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,817 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (2,968 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative
  - **Top Industries:** Consumer Services, Financial Services
  - **Company Size:** 56% Mid-Market, 23% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (131 reviews)
- Customer Support (89 reviews)
- Helpful (88 reviews)
- Features (78 reviews)
- Efficiency (64 reviews)

**Cons:**

- Call Issues (46 reviews)
- Missing Features (41 reviews)
- Complexity (35 reviews)
- Technical Issues (33 reviews)
- Poor Customer Support (31 reviews)

  ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,715

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.2/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (197 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (358 reviews)
- Reliability (170 reviews)
- Intuitive (162 reviews)
- Helpful (155 reviews)
- Calling Features (152 reviews)

**Cons:**

- Call Issues (176 reviews)
- Connection Issues (81 reviews)
- Call Management (69 reviews)
- Missing Features (68 reviews)
- Poor Connectivity (50 reviews)

  ### 9. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments—so every experience feels effortless. Start connecting front- and back-office workflows and bridge knowledge silos across teams. Combine and balance augmented human agents and AI agents to increase productivity. Say goodbye to traditional, inflexible CCaaS platforms and point solutions. Get a comprehensive platform to design, build, and operate every element across every customer service journey. RingCentral Contact Center provides the most complete suite of applications, an open framework, and Enlighten AI trained on the industry’s largest labeled and validated CX dataset. Best of all, you get the only solution that brings market leading unified communications and contact center together, under one platform.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 187

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (62,052 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,686 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Consumer Services
  - **Company Size:** 48% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (28 reviews)
- Helpful (15 reviews)
- Intuitive (15 reviews)
- Customer Support (14 reviews)
- Efficiency (14 reviews)

**Cons:**

- Call Issues (14 reviews)
- Call Functionality (12 reviews)
- Call Quality Issues (10 reviews)
- Connection Issues (7 reviews)
- Poor Customer Support (7 reviews)

  ### 10. [Convoso](https://www.g2.com/products/convoso/reviews)
  Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and drive more profitable conversations. With Ignite—the intelligence layer that powers smarter dialing—Convoso turns phone number performance into a competitive advantage. From predictive dialing and campaign management to dynamic DID scoring, voicemail detection, and compliance automation, Convoso is built to scale outbound operations with intelligence at the core. Thousands of customers across industries—insurance, financial services, solar, home services, BPOs, lead gen, and legal—trust Convoso to maximize contact rates, reduce waste, and accelerate revenue growth. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 247

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** https://www.convoso.com/
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso (3,156 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/606710/ (230 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Insurance, Marketing and Advertising
  - **Company Size:** 58% Mid-Market, 40% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Efficiency (20 reviews)
- Customer Support (17 reviews)
- Helpful (13 reviews)
- User Interface (10 reviews)

**Cons:**

- Call Issues (9 reviews)
- Learning Curve (6 reviews)
- Expensive (5 reviews)
- Setup Difficulty (5 reviews)
- Dialer Issues (4 reviews)

  ### 11. [DialedIn](https://www.g2.com/products/dialedin/reviews)
  DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 288

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.3/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** https://getdialedin.com/
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (40 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Sales, Insurance Agent
  - **Top Industries:** Insurance, Telecommunications
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (96 reviews)
- Efficiency (66 reviews)
- Helpful (49 reviews)
- Dialing Features (39 reviews)
- Time-saving (38 reviews)

**Cons:**

- Call Issues (45 reviews)
- Dialer Issues (22 reviews)
- Slow Performance (14 reviews)
- Missing Features (13 reviews)
- Slow Loading (13 reviews)

  ### 12. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews)
  Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 850

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Kixie](https://www.g2.com/sellers/kixie)
- **Company Website:** https://www.kixie.com
- **Year Founded:** 2013
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (70 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Financial Services, Marketing and Advertising
  - **Company Size:** 83% Small-Business, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (87 reviews)
- Helpful (74 reviews)
- Customer Support (70 reviews)
- Time-saving (52 reviews)
- Automation (43 reviews)

**Cons:**

- Call Issues (29 reviews)
- Dialer Issues (15 reviews)
- Number Issues (15 reviews)
- Missing Features (14 reviews)
- Connection Issues (13 reviews)

  ### 13. [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews)
  ZoomInfo Sales is a comprehensive sales execution solution designed to empower sales teams by transforming data into actionable insights within a single, unified platform. This innovative tool integrates three core products—ZoomInfo Sales, Copilot, and GTM Workspace—each tailored to enhance the sales process and improve efficiency. The ZoomInfo Sales component stands out as a leading B2B sales prospecting platform, offering access to an extensive database that includes over 70 million direct dial phone numbers, 174 million verified email addresses, and 500 million professional profiles. This wealth of information enables sales professionals to identify and connect with potential clients effectively. Additionally, the platform tracks buyer intent, monitors website visitors, and processes over one billion buying signals each month, ensuring that users have access to timely and relevant data. With a significant annual investment in data quality, ZoomInfo guarantees that the intelligence provided is both accurate and reliable, as it is meticulously verified rather than scraped from unreliable sources. Copilot serves as an AI-driven sales assistant that centralizes critical data and signals, allowing sales representatives to prioritize accounts and uncover opportunities more efficiently. By providing custom account summaries, personalized recommendations, and tailored email communications, Copilot streamlines the research process, saving sellers an estimated 10 hours each week. Its seamless integration with existing CRM systems ensures that users receive real-time alerts on account changes, enabling timely engagement with customers and prospects. GTM Workspace further enhances the sales process by shifting teams from a reactive to a proactive approach. This AI-powered workspace consolidates insights from various systems into a single view, allowing sales professionals to manage their workflows more effectively. AI agents within GTM Workspace conduct account research, generate follow-up tasks, monitor signals, draft outreach communications, and suggest next best actions. This holistic approach ensures that sales teams can operate efficiently, making informed decisions based on comprehensive insights. Overall, ZoomInfo Sales provides a robust solution for sales teams looking to optimize their processes and drive better results. By combining accurate data, AI-driven insights, and streamlined workflows, it enables users to focus on what matters most—building relationships and closing deals.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 8,825

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** https://www.zoominfo.com/
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo (23,461 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,353 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Account Executive, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 48% Mid-Market, 26% Enterprise


#### Pros & Cons

**Pros:**

- Contact Information (413 reviews)
- Ease of Use (402 reviews)
- Data Accuracy (384 reviews)
- Features (334 reviews)
- Helpful (324 reviews)

**Cons:**

- Inaccurate Data (232 reviews)
- Outdated Data (232 reviews)
- Outdated Contacts (215 reviews)
- Data Inaccuracy (188 reviews)
- Outdated Information (172 reviews)

  ### 14. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews)
  PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 280

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc)
- **Company Website:** https://www.phoneburner.com
- **Year Founded:** 2008
- **HQ Location:** Ladera Ranch, CA
- **Twitter:** @PhoneBurner (12,560 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1837898/ (59 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, President
  - **Top Industries:** Financial Services, Insurance
  - **Company Size:** 79% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Time-saving (33 reviews)
- Ease of Use (30 reviews)
- Customer Support (18 reviews)
- Efficiency (18 reviews)
- Helpful (18 reviews)

**Cons:**

- Dialer Limitations (8 reviews)
- Expensive (8 reviews)
- Missing Features (7 reviews)
- Call Issues (6 reviews)
- Integration Issues (5 reviews)

  ### 15. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)
  NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,602

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd (14,627 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (13,947 employees on LinkedIn®)
- **Ownership:** NASDAQ: NICE

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Supervisor
  - **Top Industries:** Consumer Services, Information Technology and Services
  - **Company Size:** 52% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Features (27 reviews)
- Efficiency (26 reviews)
- Helpful (21 reviews)
- User Interface (15 reviews)

**Cons:**

- Call Issues (14 reviews)
- Technical Issues (14 reviews)
- Learning Curve (10 reviews)
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)

  ### 16. [Voiso](https://www.g2.com/products/voiso/reviews)
  Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 92

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 10.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **Company Website:** https://voiso.com
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** https://www.linkedin.com/company/voiso (94 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Data Analyst, Account Manager
  - **Top Industries:** Information Technology and Services, Information Services
  - **Company Size:** 96% Mid-Market, 13% Small-Business


#### Pros & Cons

**Pros:**

- Reliability (42 reviews)
- Ease of Use (38 reviews)
- Features (34 reviews)
- Artificial Intelligence (21 reviews)
- AI Technology (20 reviews)

**Cons:**

- Complex Processes (7 reviews)
- Inadequate Reporting (7 reviews)
- Complexity (6 reviews)
- Lack of Intuitiveness (6 reviews)
- Learning Curve (6 reviews)

  ### 17. [Squaretalk](https://www.g2.com/products/squaretalk/reviews)
  Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls and WhatsApp Business messaging, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that cater to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 120

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.4/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.4/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** https://squaretalk.com/
- **Year Founded:** 2019
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (68 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 57% Small-Business, 49% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (24 reviews)
- Reliability (18 reviews)
- Efficiency (17 reviews)
- Automation (16 reviews)
- Features (16 reviews)

**Cons:**

- Limited Features (5 reviews)
- Difficult Setup (4 reviews)
- Missing Features (4 reviews)
- Complex Features (3 reviews)
- Complexity (3 reviews)

  ### 18. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
  Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 619

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (779 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (339 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Associate, Assistant Manager
  - **Top Industries:** Financial Services, Hospital & Health Care
  - **Company Size:** 62% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (134 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (61 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)

  ### 19. [Koncert](https://www.g2.com/products/koncert/reviews)
  Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 387

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Koncert](https://www.g2.com/sellers/koncert)
- **Company Website:** https://www.koncert.com/
- **Year Founded:** 2004
- **HQ Location:** Windham, NH
- **Twitter:** @koncert (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (51 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Sales Development Representative, SDR
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Time-saving (55 reviews)
- Efficiency (44 reviews)
- Lead Generation (38 reviews)
- Ease of Use (30 reviews)
- Automation (29 reviews)

**Cons:**

- Call Issues (35 reviews)
- Dialer Issues (27 reviews)
- Delays (11 reviews)
- Slow Loading (11 reviews)
- Software Bugs (11 reviews)

  ### 20. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)
  GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,368

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.2/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 70% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (128 reviews)
- Customer Support (46 reviews)
- Reliability (44 reviews)
- Easy Setup (40 reviews)
- Features (34 reviews)

**Cons:**

- Call Issues (30 reviews)
- Limitations (20 reviews)
- Limited Features (19 reviews)
- Customer Service (18 reviews)
- Poor Customer Support (18 reviews)

  ### 21. [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 9,247

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.6/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 7.6/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io)
- **Company Website:** https://www.apollo.io/
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Account Executive, Business Development Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 67% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1678 reviews)
- Lead Generation (1398 reviews)
- Features (1391 reviews)
- Helpful (1388 reviews)
- Time-saving (1150 reviews)

**Cons:**

- Missing Features (597 reviews)
- Inaccurate Data (501 reviews)
- Learning Curve (473 reviews)
- Data Inaccuracy (456 reviews)
- Limited Features (454 reviews)

  ### 22. [Readymode](https://www.g2.com/products/readymode/reviews)
  Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 153

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.4/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** https://readymode.com/
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode (50 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xencall (78 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO
  - **Top Industries:** Real Estate, Marketing and Advertising
  - **Company Size:** 70% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Efficiency (36 reviews)
- Ease of Use (29 reviews)
- Helpful (26 reviews)
- Time-saving (26 reviews)
- Features (22 reviews)

**Cons:**

- Learning Curve (17 reviews)
- Call Issues (12 reviews)
- Difficult Learning (12 reviews)
- Limited Customization (9 reviews)
- Slow Loading (9 reviews)

  ### 23. [FlashIntel](https://www.g2.com/products/flashintel/reviews)
  FlashRev OS is a cutting-edge Agentic AI platform that enhances sales and customer experience (CX) by leveraging autonomous AI agents, omnichannel engagement, and hyper-personalized interactions. Our AI-powered solutions help businesses unlock 30% more conversions and achieve 25% higher customer retention while significantly reducing operational costs. Core Capabilities & Features - Unified GTM stack: FlashRev integrates multiple sales and outreach tools in one interface — from data enrichment, lead generation, outreach sequencing, to calling and engagement. - AI-driven prospecting & lead generation: It can generate high-quality lead lists using large B2B databases and data enrichment, help segment and prioritize leads, and perform real-time company research and analysis. - Omnichannel outreach: Supports outreach via multiple channels — email, phone (call), SMS / messaging / social — allowing companies to reach prospects in the way that works best. - Automated & high-volume calling: Through an “AI Parallel Dialer,” FlashRev can dial many contacts simultaneously (e.g. up to 10 at once), dramatically increasing outreach volume and improving connection rates. - Automated follow-up & messaging sequences: Once leads are identified, FlashRev can run outreach sequences — sending personalized emails or messages automatically, following up, and managing schedule/appointments. - CRM and CRM-stack integration: FlashRev integrates with existing CRM tools, enabling seamless workflow from lead generation to deal tracking.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 663

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.4/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.6/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [FlashIntel](https://www.g2.com/sellers/flashintel)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/myflashcloud/ (76 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Account Executive, Sr.  BDR
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Mid-Market, 37% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Features (142 reviews)
- Lead Generation (94 reviews)
- Automation (80 reviews)
- Helpful (71 reviews)

**Cons:**

- Outdated Data (40 reviews)
- Outdated Information (30 reviews)
- Inaccurate Data (26 reviews)
- Data Inaccuracy (22 reviews)
- Data Accuracy (21 reviews)

  ### 24. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)
  Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 100

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,153 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 52% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)
- Easy Integrations (17 reviews)
- Features (17 reviews)

**Cons:**

- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)
- Expensive (5 reviews)
- Limited Customization (5 reviews)
- Communication Issues (4 reviews)

  ### 25. [Salesfinity](https://www.g2.com/products/salesfinity/reviews)
  Salesfinity – The AI Dialer Built for Modern SDR & AE Teams Salesfinity is the AI-powered dialer built for high-performing outbound teams who want more conversations, more meetings, and less grind. Traditional dialers are slow, disconnected, and waste 80% of reps’ time on voicemails, spam numbers, and manual follow-ups. Salesfinity changes that. Our AI Parallel Dialer connects SDRs with 5.2× more prospects by calling multiple validated numbers at once—only transferring live human answers to reps. But speed is just the start. Salesfinity also enriches your contact lists in real time using 6+ data providers to replace bad numbers and recover lost leads. Once a rep speaks with a “good fit, not now” contact, Nurture AI automatically schedules the perfect follow-up, tracks buying signals, and re-engages when timing is right. Remote team? No problem. The Salesfloor feature brings everyone together with live leaderboards, whisper coaching, and call competitions that make dialing exciting again. Meanwhile, AI Call Scoring and 360° Rep Profiles show managers exactly who’s improving and where to coach—no more guessing. Salesfinity integrates natively with HubSpot, Salesforce, Outreach, Salesloft, Amplemarket, and Apollo, auto-logging every call and outcome so your CRM stays clean without manual work. Join fast-growing companies like Coderabbit.ai, Insight Assurance, Qodo AI, and Oligo Security, who doubled their connect rates and slashed calling time by 75%. If your SDRs still spend hours clicking “next call,” it’s time to upgrade. Book a 30-minute demo and see how Salesfinity helps your team 3–5× their live connects—without adding headcount.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 114

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Salesfinity](https://www.g2.com/sellers/salesfinity)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** https://www.linkedin.com/company/salesfinity-co (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** BDR, SDR
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (43 reviews)
- Time-saving (43 reviews)
- Easy Setup (24 reviews)
- Efficiency (22 reviews)
- Helpful (22 reviews)

**Cons:**

- Call Issues (19 reviews)
- Missing Features (7 reviews)
- Audio Issues (5 reviews)
- Connection Issues (5 reviews)
- Learning Curve (5 reviews)



## Parent Category

[Sales Tools](https://www.g2.com/categories/sales-tools)



## Related Categories

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
- [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)



---

## Buyer Guide

### What You Should Know About Auto Dialer Software

### What is Auto Dialer Software?

Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.

Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.

### What are the Common Features of Auto Dialer Software?

The following are some core features within auto dialer software that can help users make the most of them:

**Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls. 

**Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers. 

**Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity. 

**Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly. 

**Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations. 

**Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup. 

**Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered.

**API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers. 

**Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources. 

**Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped.

**Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt.

**Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents. 

### What are the Benefits of Auto Dialer Software?

Auto dialer software can have its own set of benefits, as mentioned below. 

**Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations. 

**Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant. 

**Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future. 

**CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience.

### Who Uses Auto Dialer Software?

Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below. 

**Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others. 

**Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads. 

#### Software Related to Auto Dialer Software

[Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems.

[Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations.

[Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity. 

### Challenges with Auto Dialer Software

Auto dialer software solutions can come with their own set of challenges. A few of them are listed below. 

**Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software. 

**Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call. 

**Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products. 

**Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations. 

### How to Buy Auto Dialer Software

#### Requirements Gathering (RFI/RFP) for Auto Dialer Software

Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below. 

#### Compare Auto Dialer Products

**Create a long list**

Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products. 

**Create a short list**

From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing. 

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition. 

#### Selection of Auto Dialer Software

**Choose a selection team**

Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate. 

Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software. 

**Negotiation**

When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee. 

Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts. 

**Final decision**

The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.