### Contents

- [**Articles**](#resources-articles)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

# Artificial Intelligence Software Resources

##### Articles, Glossary Terms, and Discussions to expand your knowledge on Artificial Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), and [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Articles**](#resources-articles)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

## Artificial Intelligence Software Articles

[![20 Revolutionary AI Applications in 2025: Real-World Examples](https://learn.g2.com/hubfs/AI%20applications.png "20 Revolutionary AI Applications in 2025: Real-World Examples")](https://www.g2.com/articles/ai-applications)

[
### 20 Revolutionary AI Applications in 2025: Real-World Examples
](https://www.g2.com/articles/ai-applications)
Imagine a world where your business anticipates market trends before they emerge; healthcare predicts diseases before symptoms, and your personalized assistant handles your daily schedule.

[
 ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso")
RR

](https://learn.g2.com/author/rebecca-reynoso)

by Rebecca Reynoso

[![What Is Image Annotation? Types, Use Cases and More](https://learn.g2.com/hubfs/G2CM_FI1003_Learn_Article_Images_%5Bimage_annotation%5D_V1a.png "What Is Image Annotation? Types, Use Cases and More")](https://www.g2.com/articles/image-annotation)

[
### What Is Image Annotation? Types, Use Cases and More
](https://www.g2.com/articles/image-annotation)
Be it B2B or B2C industry, the race to step up in artificial intelligence domain is bubbling on the surface with computer vision techniques like image annotation.

[
 ![Holly Landis](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly Landis")
HL

](https://learn.g2.com/author/holly-landis)

by Holly Landis

[![What Is Machine Learning? Benefits And Unique Applications](https://learn.g2.com/hubfs/_learn-machine-learning@2x.png "What Is Machine Learning? Benefits And Unique Applications")](https://www.g2.com/articles/what-is-machine-learning)

[
### What Is Machine Learning? Benefits And Unique Applications
](https://www.g2.com/articles/what-is-machine-learning)
Imagine a world where computers can learn and adapt on their own. No longer stuck doing just what we program them to do, machines will be able to understand, analyze, and even predict how people behave. This isn’t just a dream; it’s a reality we are quickly moving toward.In today’s information-filled world, the amount of data can be overwhelming. While it’s easy to collect data, the real challenge is finding useful insights from all that information. This is where machine learning comes in.

[
 ![Amal Joby](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal Joby")
AJ

](https://learn.g2.com/author/amal-joby)

by Amal Joby

[![10 Best Data Labeling Software With G2 User Reviews](https://learn.g2.com/hubfs/G2CM_FI917_Learn_Article_Images-%5BData_Labeling%5D_V1b.png "10 Best Data Labeling Software With G2 User Reviews")](https://www.g2.com/articles/best-data-labeling-software)

[
### 10 Best Data Labeling Software With G2 User Reviews
](https://www.g2.com/articles/best-data-labeling-software)
As the prominence of AI grows, it is being commercialized at a lightning-fast speed.

[
 ![Shreya Mattoo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreya Mattoo")
SM

](https://learn.g2.com/author/shreya-mattoo)

by Shreya Mattoo

[![AI In Music: Benefits, Challenges, and Tools for Musicians](https://learn.g2.com/hubfs/G2CM_FI605_Learn_Article_Images-%5BAI_generated_music%5D_V1b.png "AI In Music: Benefits, Challenges, and Tools for Musicians")](https://www.g2.com/articles/ai-generated-music)

[
### AI In Music: Benefits, Challenges, and Tools for Musicians
](https://www.g2.com/articles/ai-generated-music)
If Beethoven were alive to hear his 10th symphony composed by artificial intelligence (AI), he would have tears in his eyes.

[
 ![Shreya Mattoo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreya Mattoo")
SM

](https://learn.g2.com/author/shreya-mattoo)

by Shreya Mattoo

[![Brief History of Artificial Intelligence - From 1900 till Now](https://learn.g2.com/hubfs/G2CM_BI067_Backlog_Images-%5BHistory_of_AI%5D_V1a.png "Brief History of Artificial Intelligence - From 1900 till Now")](https://www.g2.com/articles/history-of-artificial-intelligence)

[
### Brief History of Artificial Intelligence - From 1900 till Now
](https://www.g2.com/articles/history-of-artificial-intelligence)
The history of artificial intelligence may feel like a dense and impenetrable subject for people who aren’t well-versed in computer science and its subsets. 

[
 ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso")
RR

](https://learn.g2.com/author/rebecca-reynoso)

by Rebecca Reynoso

[![What Is Artificial Intelligence (AI)? Types, Definition And Examples](https://learn.g2.com/hubfs/_learn-what-is-artificial-intelligence@2x.png "What Is Artificial Intelligence (AI)? Types, Definition And Examples")](https://www.g2.com/articles/what-is-artificial-intelligence)

[
### What Is Artificial Intelligence (AI)? Types, Definition And Examples
](https://www.g2.com/articles/what-is-artificial-intelligence)
Remember Sophia, the humanoid that appeared on the late-night show with Jimmy Fallon?

[
 ![Amal Joby](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal Joby")
AJ

](https://learn.g2.com/author/amal-joby)

by Amal Joby

[![What Is TinyML? A Brief Introduction And Benefits](https://learn.g2.com/hubfs/active%20learning%20machine%20learning%20%281%29.png "What Is TinyML? A Brief Introduction And Benefits")](https://www.g2.com/articles/introduction-to-tinyml)

[
### What Is TinyML? A Brief Introduction And Benefits
](https://www.g2.com/articles/introduction-to-tinyml)
When you hear the word machine learning (ML), do you instantly picture a large room of servers, sweating profusely, to crunch huge volumes of data?

[
 ![Amal Joby](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal Joby")
AJ

](https://learn.g2.com/author/amal-joby)

by Amal Joby

[![History Of Computers: Timeline, I/O Devices and Networking](https://learn.g2.com/hubfs/G2CM_FI687_Learn_Article_Images_%5BHistory_of_Computers%5D_V1b.png "History Of Computers: Timeline, I/O Devices and Networking")](https://www.g2.com/articles/history-of-computers)

[
### History Of Computers: Timeline, I/O Devices and Networking
](https://www.g2.com/articles/history-of-computers)
Can you imagine your life without a computer?

[
 ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello")
MC

](https://learn.g2.com/author/mara-calvello)

by Mara Calvello

[![The Rise of AI-Generated Art: From Algorithms to Aesthetics](https://learn.g2.com/hubfs/G2CM_FI928_Learn_Article_Images-_%5BAI_generated_art%5D_V1a.png "The Rise of AI-Generated Art: From Algorithms to Aesthetics")](https://www.g2.com/articles/ai-generated-art)

[
### The Rise of AI-Generated Art: From Algorithms to Aesthetics
](https://www.g2.com/articles/ai-generated-art)
When navigating the impact of artificial intelligence (AI), the arts and creative industry isn’t exempt. 

[
 ![Alyssa Towns](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssa Towns")
AT

](https://learn.g2.com/author/alyssa-towns)

by Alyssa Towns

[![AI Image Generation: The Science Behind How It Works](https://learn.g2.com/hubfs/G2CM_FI940_Learn_Article_Images_%5Bai_image_generation%5D_V1a.png "AI Image Generation: The Science Behind How It Works")](https://www.g2.com/articles/ai-image-generation)

[
### AI Image Generation: The Science Behind How It Works
](https://www.g2.com/articles/ai-image-generation)
The world of artificial intelligence (AI) continues to grow and permeate almost every industry. Creative work, particularly art and image-based fields, have been some of the first to see significant changes thanks to AI. 

[
 ![Holly Landis](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly Landis")
HL

](https://learn.g2.com/author/holly-landis)

by Holly Landis

[![What Is Artificial General Intelligence (AGI)? The Future Is Here](https://learn.g2.com/hubfs/_learn-artificial-general-intelligence@2x.png "What Is Artificial General Intelligence (AGI)? The Future Is Here")](https://www.g2.com/articles/artificial-general-intelligence)

[
### What Is Artificial General Intelligence (AGI)? The Future Is Here
](https://www.g2.com/articles/artificial-general-intelligence)
Artificial general intelligence (AGI) could be the best or worst thing ever happening to us.

[
 ![Amal Joby](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal Joby")
AJ

](https://learn.g2.com/author/amal-joby)

by Amal Joby

[![Mastering ChatGPT: Behrang Asadi on the Growing Effect of Generative AI](https://learn.g2.com/hubfs/G2CM_FI644_Learn_Article_Images_%5BChatGPT_Behrang_Asadi%5D_V1b.png "Mastering ChatGPT: Behrang Asadi on the Growing Effect of Generative AI")](https://www.g2.com/articles/chatgpt-basics)

[
### Mastering ChatGPT: Behrang Asadi on the Growing Effect of Generative AI
](https://www.g2.com/articles/chatgpt-basics)
Generative AI, synthetic media, and large language models (LLMs)  are trending in the business world today. While people still suspect its reliability and ethics, a handful of entities have integrated it into their tech stack. 

[
 ![Behrang Asadi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Behrang Asadi")
BA

](https://learn.g2.com/author/behrang-asadi)

by Behrang Asadi

[![Top Digital Transformation Trends in 2021](https://learn.g2.com/hubfs/human%20hand%20holding%20plasma%20ball.jpg "Top Digital Transformation Trends in 2021")](https://www.g2.com/articles/2021-digital-transformation-dx-trends)

[
### Top Digital Transformation Trends in 2021
](https://www.g2.com/articles/2021-digital-transformation-dx-trends)
This post is one part of G2's 2021 digital trends series. 

[
 ![Michael Fauscette](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael Fauscette")
MF

](https://learn.g2.com/author/michael-fauscette)

by Michael Fauscette

[![Innovation in Artificial Intelligence [INFOGRAPHIC]](https://learn.g2.com/hubfs/Marketing%20Automation-1.png "Innovation in Artificial Intelligence [INFOGRAPHIC]")](https://www.g2.com/articles/innovation-artificial-intelligence)

[
### Innovation in Artificial Intelligence [INFOGRAPHIC]
](https://www.g2.com/articles/innovation-artificial-intelligence)
Artificial Intelligence (AI) and Machine Learning (ML) are leading edge technologies that involve using algorithms to make predictions based on large datasets, much in the way humans take action based on experience, but with far greater efficiency and at a much greater scale. Because of these qualities, AI/ML has an enormous perceived potential ttot automate a range of processes across the organization. But are IT executives adopting this innovative technology? And are their efforts coming to fruition? {{cta('f283c054-26e9-4600-9f71-650608051894')}}

[
 ![Kara Sargent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara Sargent")
KS

](https://learn.g2.com/author/kara-kennedy)

by Kara Sargent

[![When Platforms Collide, Analytics Evolves](https://learn.g2.com/hubfs/airport-bolt-bright-danger-355989.jpg "When Platforms Collide, Analytics Evolves")](https://www.g2.com/articles/when-platforms-collide-analytics-evolves)

[
### When Platforms Collide, Analytics Evolves
](https://www.g2.com/articles/when-platforms-collide-analytics-evolves)
Within the enterprise tech space, the seemingly endless evolution of data-driven insights continues apace—but when will it end? 

[
 ![Tom Pringle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom Pringle")
TP

](https://learn.g2.com/author/tom-pringle)

by Tom Pringle

[![Tech Companies Bridging the Gap Between AI and Automation](https://learn.g2.com/hubfs/G2CM_BI141_Backlog_Images-%5BAI_and_Automation%5D_V1a.png "Tech Companies Bridging the Gap Between AI and Automation")](https://www.g2.com/articles/tech-companies-bridging-the-gap-of-ai-and-automation)

[
### Tech Companies Bridging the Gap Between AI and Automation
](https://www.g2.com/articles/tech-companies-bridging-the-gap-of-ai-and-automation)
Automation and artificial intelligence (AI) are important, interrelated tools that help organizations streamline their processes and add intelligence to their workflows. They allow businesses to reach organizational goals by automating business processes, whereby they can increase efficiency and adapt to new business procedures.  

[
 ![Matthew Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew Miller")
MM

](https://learn.g2.com/author/matthew-miller)

by Matthew Miller

[![The Industry Impact of AI Regulations in the EU](https://sell.g2.com/hubfs/luca-lago-UvKQQTMPg1w-unsplash.jpg "The Industry Impact of AI Regulations in the EU")](https://www.g2.com/articles/industry-impact-of-ai-regulations-in-the-eu)

[
### The Industry Impact of AI Regulations in the EU
](https://www.g2.com/articles/industry-impact-of-ai-regulations-in-the-eu)
Following her appointment as president of the European Commission in November 2019, Ursula von der Leyen set out to accomplish a number of initiatives. In particular, von der Leyen tasked Margrethe Vestager, the EU's executive vice president for a Europe fit for the digital age, with issuing an initial proposal for artificial intelligence policy—within 100 days.

[
 ![Tom Pringle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom Pringle")
TP

](https://learn.g2.com/author/tom-pringle)

by Tom Pringle

[![The Things Have Eyes: An Introduction to IoT](https://sell.g2.com/hubfs/steel-wool-photography-during-night-50586.jpg "The Things Have Eyes: An Introduction to IoT")](https://www.g2.com/articles/introduction-to-iot-101)

[
### The Things Have Eyes: An Introduction to IoT
](https://www.g2.com/articles/introduction-to-iot-101)
A moment, if you will, to appreciate that name, the “internet of things.”

[
 ![G2 Staff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Staff")
GS

](https://learn.g2.com/author/andrew-zangre)

by G2 Staff

[![The Data Toolbox: The Expanding Domain of AI & Analytics](https://learn.g2.com/hubfs/G2CM_BI113_Backlog_Images_%5BAi_analytics%5D_V1a.png "The Data Toolbox: The Expanding Domain of AI & Analytics")](https://www.g2.com/articles/the-expanding-domain-of-ai-analytics)

[
### The Data Toolbox: The Expanding Domain of AI & Analytics
](https://www.g2.com/articles/the-expanding-domain-of-ai-analytics)
Killer robots. Threatening humanoids. Robo-apocalypses and evil robots taking over the world. (Just kidding.) 

[
 ![Matthew Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew Miller")
MM

](https://learn.g2.com/author/matthew-miller)

by Matthew Miller

[![CX Tech: Artificial and Intelligent](https://learn.g2.com/hubfs/brian-kostiuk-brikost-S4jSvcHYcOs-unsplash.jpg "CX Tech: Artificial and Intelligent")](https://www.g2.com/articles/cx-tech-artificial-and-intelligent)

[
### CX Tech: Artificial and Intelligent
](https://www.g2.com/articles/cx-tech-artificial-and-intelligent)
Of all technologies that impact customer experience (CX), few have as immediate or obvious an effect as artificial intelligence (AI).

[
 ![Marshall Lager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marshall Lager")
ML

](https://learn.g2.com/author/marshall-lager)

by Marshall Lager

[![G2 on Enterprise AI & Analytics: What is It Really & Why Does It Matter?](https://learn.g2.com/hubfs/G2CM_BI042_Backlog_Images-%5BWhat_is_AI%5D_V1a.png "G2 on Enterprise AI & Analytics: What is It Really & Why Does It Matter?")](https://www.g2.com/articles/what-is-ai-and-why-does-it-matter)

[
### G2 on Enterprise AI & Analytics: What is It Really & Why Does It Matter?
](https://www.g2.com/articles/what-is-ai-and-why-does-it-matter)
Artificial intelligence (AI) has become the hottest topic in technology. Its use in the age of digital transformation spans the commercial and public sectors, fueling debate among businesses, lawmakers, and the public. I have been putting pen to paper on the subject for a few years now; having recently joined G2 to nurture the expansion of our AI categories (as well as our analytics, cloud, and security categories), I would like to sum up some of my views, while setting the scene for a more detailed exploration of the technologies, business challenges, and trends shaping AI. 

[
 ![Tom Pringle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom Pringle")
TP

](https://learn.g2.com/author/tom-pringle)

by Tom Pringle

[![AI in Retail: How It’s Being Used (+ 4 Brand Examples)](https://learn.g2.com/hubfs/G2CM_BI104_Backlog_Images_%5BAI_in_etail%5D_V1b.png "AI in Retail: How It’s Being Used (+ 4 Brand Examples)")](https://www.g2.com/articles/ai-in-retail)

[
### AI in Retail: How It’s Being Used (+ 4 Brand Examples)
](https://www.g2.com/articles/ai-in-retail)
The news has been inundated with stories about brick and mortar stores closing at an astounding rate. 

[
 ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso")
RR

](https://learn.g2.com/author/rebecca-reynoso)

by Rebecca Reynoso

[![Embedded AI: Embedded Systems Trends for 2019](https://learn.g2crowd.com/hubfs/G2C006-_Trends_Mastheads1.png "Embedded AI: Embedded Systems Trends for 2019")](https://www.g2.com/articles/embedded-ai)

[
### Embedded AI: Embedded Systems Trends for 2019
](https://www.g2.com/articles/embedded-ai)
With the heavy emphasis on digital transformation, software buyers are actively seeking out products that have artificial intelligence embedded within the applications for a number of reasons.

[
 ![Rob Light](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob Light")
RL

](https://learn.g2.com/author/rob-light)

by Rob Light

Show More

## Artificial Intelligence Software Glossary Terms

[![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition)

[Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition)

Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes.

by Sagar Joshi

[![Types of AI](https://learn.g2.com/hubfs/G2CM_GI755_Glossary_Article_Images-%5BAIOps%5D_V1a.png "Types of AI")](https://www.g2.com/glossary/types-of-ai)

[Types of AI](https://www.g2.com/glossary/types-of-ai)

Discover the different types of artificial intelligence (AI), from powering smartphones to surpassing humans. Explore the possibilities of tomorrow now!

by Washija Kazim

[![Prompt Engineering](https://learn.g2.com/hubfs/G2CM_GI882_Glossary_Article_Images_%5Bprompt_engineering%5D_V1b.png "Prompt Engineering")](https://www.g2.com/glossary/prompt-engineering-definition)

[Prompt Engineering](https://www.g2.com/glossary/prompt-engineering-definition)

Learn more about prompt engineering and how to apply prompts when using AI chatbots. Discover how to create clear prompts to receive accurate responses.

by Mara Calvello

[![Deep Learning](https://learn.g2.com/hubfs/G2CM_GI881_Glossary_Article_Images_%5Bdeep_learning%5D_V1a.png "Deep Learning")](https://www.g2.com/glossary/deep-learning-definition)

[Deep Learning](https://www.g2.com/glossary/deep-learning-definition)

Explore the power of deep learning in AI, its impact on various industries, and the advancement of LLMs in understanding human-like language.

by Mara Calvello

[![Large Language Models](https://learn.g2.com/hubfs/G2CM_GI884_Glossary_Article_Images-%5Blarge_language_models%5D_V1a.png "Large Language Models")](https://www.g2.com/glossary/large-language-models-definition)

[Large Language Models](https://www.g2.com/glossary/large-language-models-definition)

Explore large language models (LLMs) and how they are revolutionizing language processing. Learn about how these AI systems understand and generate text.

by Mara Calvello

[![Artificial Intelligence](https://learn.g2.com/hubfs/G2CM_GI687_Glossary_Article_Images_%5BArtificial_Intelligence%5D_V1a.png "Artificial Intelligence")](https://www.g2.com/glossary/artificial-intelligence-definition)

[Artificial Intelligence](https://www.g2.com/glossary/artificial-intelligence-definition)

Artificial intelligence combines computer science and data to mimic human intelligence. Know the types, basic components, and benefits of AI.

by Alyssa Towns

[![Artificial General Intelligence (AGI)](https://learn.g2.com/hubfs/G2CM_GI659_Glossary_Article_Images_%5BAGI%5D_V1a.png "Artificial General Intelligence (AGI)")](https://www.g2.com/glossary/artificial-general-intelligence-definition)

[Artificial General Intelligence (AGI)](https://www.g2.com/glossary/artificial-general-intelligence-definition)

Discover the potential of artificial general intelligence (AGI), a system that aims to replicate human-level intelligence for a wide range of tasks.

by Devyani Mehta

[![Conversational AI](https://learn.g2.com/hubfs/Conversational%20AI.png "Conversational AI")](https://www.g2.com/glossary/conversational-ai-definition)

[Conversational AI](https://www.g2.com/glossary/conversational-ai-definition)

Conversational AI is a branch of artificial intelligence using machine learning and natural language processing to engage with users in human language.

by Harshita Tewari

[![Generative AI](https://learn.g2.com/hubfs/G2CM_GI656_Glossary_Article_Images-%5BGenerative_AI%5D_V1b.png "Generative AI")](https://www.g2.com/glossary/generative-artificial-intelligence)

[Generative AI](https://www.g2.com/glossary/generative-artificial-intelligence)

Predict the next plausible business strategy while automating your content, media creation, and collaboration needs with artificial intelligence software.

by Shreya Mattoo

[![Chatbot](https://learn.g2.com/hubfs/G2CM_GI510_Glossary_Article_Images-%5BChatbot%5D_V1b.png "Chatbot")](https://www.g2.com/glossary/chatbot-definition)

[Chatbot](https://www.g2.com/glossary/chatbot-definition)

Chatbots automate tasks and mimic conversations without human intervention. Read the different types and how to create a great customer experience.

by Alyssa Towns

## Artificial Intelligence Software Discussions

0

Question on: Cite AI
[How are people tracking AI visibility across ChatGPT/Gemini?](/discussions/how-are-people-tracking-ai-visibility-across-chatgpt-gemini)

Curious how people here are approaching AI visibility tracking right now: • manually checking prompts? • using spreadsheets/reports internally? • relying on SEO tools? • testing GEO / AI visibility platforms already? Would genuinely love to understand what workflows teams are experimenting with at the moment and what’s actually working.

honestly we’ve still been doing a mix of manual prompt checks + internal reporting 😅 traditional seo tools don’t really show how brands are being recommended inside chatgpt/gemini yet... so it’s been a bit messy trying to measure ai visibility consistently across clients 

Answered: Nida E Zahra Zaidi on May 15, 2026

[Your answer](/discussions/how-are-people-tracking-ai-visibility-across-chatgpt-gemini/comments/new?remote=true)

0

[Best AI tools for hands-free business task management?](/discussions/best-ai-tools-for-hands-free-business-task-management)

We’ve been trying find the best AI tools for hands-free business task management while as AI is moving from “listen and summarize” into actually completing complex task. While analyzing the [**AI Voice Assistants category**](https://www.g2.com/categories/ai-voice-assistants) on G2, Retell AI, Jotform AI Agents, and Voiceflow keep surfacing early and they represent three different strengths: custom voice agents, fast no-code deployment, and deeper workflow design. Here's my complete list of AI voice assistant tools:

1. [**Retell AI**](https://www.g2.com/products/retell-ai/reviews) works well when the goal is to let a voice agent take action after the conversation, such as booking appointments, qualifying leads, or triggering SMS and CRM workflows instead of just logging notes.
2. [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) stands out when teams want to train an assistant on docs, FAQs, and form data and get something live quickly for intake, onboarding, or internal request handling.
3. [**Voiceflow**](https://www.g2.com/products/voiceflow/reviews) makes sense when product or ops teams need more control over conversation design, testing, analytics, and integrations before rolling a voice workflow out widely.
4. [**Smith.ai AI Receptionist**](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) is interesting for teams that want hands-free front-desk coverage, intake, and call screening but do not want AI alone handling every edge case.
5. [**Kore.AI**](https://www.g2.com/products/kore-ai/reviews) is worth a look when task management sits inside bigger IT, HR, or enterprise workflow programs and governance matters as much as automation itself.
6. [**Synthflow**](https://www.g2.com/products/synthflow/reviews) is a strong option when the immediate use case is voice-led scheduling, routing, or qualification and the team wants faster deployment without a heavy engineering lift.

From what you’ve seen in practice, where do these tools create the most value: intake, scheduling, follow-up, or system updates? And what usually breaks first after rollout handoff logic, knowledge quality, or integration depth?

One thing I’m trying to understand is how “hands-free” these really get when actions touch multiple systems. Can these tools reliably update CRM, send follow-ups, and log outcomes without breaking the flow?

Answered: Darshayita Thakur on April 14, 2026

I'd like to know for teams that have gone deeper with tools like Retell, Voiceflow, or Kore.ai, were you actually able to chain together full workflows reliably or did things start to fall apart once tasks required context, exception handling or coordination across systems like CRM, scheduling and internal tools?

Answered: Krithika Sathyamoorthy on April 13, 2026

i am really curious how well these tools maintain context across interactions. If a task spans multiple touchpoints, do any of these tools keep track, or do they restart each time?

Answered: Hasitha Varre on April 13, 2026

I’m wondering how these tools deal with task ownership. When something fails mid-workflow, does it get reassigned cleanly or just fall through the cracks?

Answered: Harshita Tewari on April 20, 2026

One thing I keep coming back to is whether the real value is actually in the voice layer or in the automation behind it. Voice makes the experience feel more hands-free, but I’m not always sure that is the part doing the heavy lifting. In a lot of cases, I wonder if the same workflows would be just as useful without voice, as long as the routing, follow-up, and system actions are solid.

Answered: Aditi Rai on April 21, 2026

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Question on: Microsoft 365 Copilot
[Why should I choose Microsoft 365 Copilot over ChatGPT/Claude/Gemini?](/discussions/why-should-i-choose-microsoft-365-copilot-over-chatgpt-claude-gemini)

Many buyers compare multiple AI solutions before making a decision. What factors influenced your evaluation process? Organizations often cite Copilot's integration across Outlook, Teams, Word, Excel, PowerPoint, and Microsoft 365 data as key differentiators that help AI fit naturally into existing workflows.

Testing across ChatGPT Enterprise, Gemini, and Microsoft 365 Copilot show the deciding factor was that Copilot worked directly inside Outlook, Teams, Word, Excel, and PowerPoint, allowing employees to use AI without changing how they work. Tests also showed that Copilot operates within our existing Microsoft 365 security, compliance, and permission model. One of the biggest differences wasn't the chatbot experience—it was how seamlessly Copilot integrated into everyday business workflows.

Answered: Moira vandenAkker on June 24, 2026

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