# Best AIOps Tools and Platforms *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* The leading AIOps platform in 2026 is ServiceNow IT Operations Management, rated 4.4 out of 5 on G2 based on 400+ verified reviews. For IT teams managing distributed remote endpoints, Atera stands out with a 4.6 rating and per-technician pricing model. Dynatrace leads in review volume with 800+ verified reviews, emphasizing its causal AI capabilities for root-cause identification. 1. ServiceNow IT Operations Management — 4.4/5 (400+ reviews): Enterprise AIOps tied to ITSM workflows 2. Atera — 4.6/5 (1,100+ reviews): AIOps for IT teams managing distributed remote endpoints 3. IBM Instana — 4.4/5 (400+ reviews): Automatic application observability for cloud-native environments 4. Dynatrace — 4.5/5 (1,300+ reviews): Causal AI for root-cause identification across full stack 5. Datadog — 4.4/5 (700+ reviews): Unified observability with AI anomaly detection *Updated June 2026. Based on 2026 G2 verified review data across 1,500+ products.* AIOps platforms leverage artificial intelligence and machine learning to automate and optimize IT operations, accelerating issue identification, improving root cause analysis (RCA) accuracy, and reducing time to resolution to support better service level agreement (SLA) adherence. ### Core Capabilities of AIOps Platforms To qualify for inclusion in the AIOps category, a product must: - Leverage AI and/or machine learning to analyze large volumes of data - Monitor and analyze data from multiple types of systems - Proactively and reactively identify issues - Aid or guide the issue resolution process - Integrate with a variety of IT systems ### Common Use Cases for AIOps Platforms IT operations teams use AIOps platforms to move from reactive to proactive infrastructure management. Common use cases include: - Automating performance monitoring, workload scheduling, and data backup - Correlating events across systems to reduce alert noise and surface root causes - Predicting system behavior to prevent incidents before they escalate ### How AIOps Platforms Differ from Other Tools AIOps software combines [machine learning (ML)](https://www.g2.com/articles/what-is-machine-learning), [natural language processing (NLP)](https://www.g2.com/articles/natural-language-processing), and other advanced AI methods to provide proactive, real-time insights tailored to specific IT environments. By nature of their functions, AIOps tools are commonly integrated with [incident management](https://www.g2.com/categories/incident-management), [service desk](https://www.g2.com/categories/service-desk), and [log analysis](https://www.g2.com/categories/log-analysis) solutions. Many AIOps platforms incorporate these functionalities directly to consolidate troubleshooting resources into a unified environment. ### Insights from G2 on AIOps Platforms Based on category trends on G2, proactive issue detection and event correlation stand out as the most impactful capabilities. These platforms deliver reductions in manual intervention and faster incident resolution as primary outcomes of AIOps adoption. ## Top AIOps Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (416 reviews) | Enterprise AIOps tied to ITSM workflows | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" | | 2 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (215 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 3 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,198 reviews) | AIOps for IT teams managing distributed remote endpoints | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 4 | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5.0 (469 reviews) | Automatic application observability for cloud-native environments | "[Comprehensive Monitoring, Steep Learning Curve](https://www.g2.com/survey_responses/ibm-instana-review-13089173)" | | 5 | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5.0 (1,232 reviews) | Causal AI for root-cause identification across full stack | "[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)" | | 6 | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5.0 (713 reviews) | Unified observability with AI anomaly detection | "[Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging](https://www.g2.com/survey_responses/datadog-review-13049319)" | | 7 | [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | 4.6/5.0 (52 reviews) | APM-focused observability for distributed systems | "[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)" | | 8 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (571 reviews) | Developer-focused performance insight | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 9 | [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) | 4.4/5.0 (288 reviews) | Automated resource optimization across hybrid cloud | "[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)" | | 10 | [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) | 4.2/5.0 (88 reviews) | OpenTelemetry-native observability on the Elastic stack | "[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)" | --- ## What Are the Most Common Questions About AIOps Tools? *AI-generated · Last updated: May 26, 2026* ### What AIOps Platforms most relied on by software engineers and DevOps teams for monitoring Java-based applications? Based on G2 reviews, buyers looking for AIOps tools for application monitoring often describe products in terms of root cause analysis, real-time observability, and full-stack visibility rather than Java-specific positioning. According to verified users, IBM Instana is repeatedly cited for real-time monitoring, distributed tracing, automatic service discovery, and quick setup in dynamic application environments. G2 reviewers mention Dynatrace for automated root-cause insights and visibility across applications and user activity, while Datadog is noted for bringing logs, metrics, telemetry, and dashboards together for troubleshooting. Across reviews, teams value fast issue isolation, unified monitoring, and easier diagnosis in complex environments, though some users mention pricing concerns and a learning curve for advanced features. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12851013) – used for real-time observability, automatic discovery, and faster root cause analysis in microservices environments - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12210503) – chosen for application monitoring, anomaly-based alerts, and broad visibility across apps and cloud infrastructure - [Datadog](https://www.g2.com/products/datadog/reviews/datadog-review-12583844) – used to combine logs, metrics, telemetry, and dashboards for debugging across environments ### Which AIOps Platforms avoid hallucinative outputs and provide accurate, explainable root cause analysis? Based on G2 reviews, no product is described as fully eliminating inaccurate outputs, but reviewers do call out which platforms provide clearer and more explainable root cause workflows. According to verified users, Dynatrace is often praised for giving a single, clear answer rather than many confusing alerts, while IBM Instana is repeatedly mentioned for automated root cause analysis, correlated signals, and actionable views across services. G2 reviewers mention ServiceNow IT Operations Management for event management, service mapping, and alert grouping that helps teams trace incidents back to likely causes. At the same time, some users note false positives, noisy alerts, or the need for policy tuning in several platforms, so buyers should expect setup quality and data hygiene to influence explainability. **Here are some of the top-rated products on G2:** - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12645823) – highlighted for clear root-cause explanations and reduced troubleshooting effort during application issues - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12520981) – used for automated root cause analysis, service dependency mapping, and correlated traces - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12774803) – used for event grouping, health log analytics, and reducing resolution time through alert correlation ### Which AIOps Platforms reduce alert fatigue by intelligently correlating events and prioritizing critical issues? Based on G2 reviews, several AIOps tools stand out for reducing alert fatigue through correlation, grouping, and prioritization. According to verified users, ServiceNow IT Operations Management is frequently described as centralizing alerts from many tools, grouping related events, and helping teams focus on the right issues faster. G2 reviewers mention BigPanda for turning noisy alerts into context-rich incidents and automating triage, while PagerDuty is praised for cutting through fragmented incident response with event orchestration, escalation workflows, and AI-generated incident summaries. Reviewers also note that good outcomes still depend on alert tuning and clean monitoring inputs, but these products are repeatedly associated with lower noise, faster triage, and clearer prioritization during active incidents. **Here are some of the top-rated products on G2:** - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12769041) – used for event noise reduction, deduplication, and bringing alerts into one unified interface - [BigPanda](https://www.g2.com/products/bigpanda/reviews/bigpanda-review-12853743) – chosen for alert correlation, added incident context, and faster triage - [PagerDuty](https://www.g2.com/products/pagerduty/reviews/pagerduty-review-12813126) – used to centralize incidents, summarize context, and route critical issues to the right responders ### What AIOps Platforms adopted by software engineers among teams past the first quarter of use? Based on G2 reviews, sustained adoption tends to show up in comments about daily use, smoother workflows, and reduced dependence on manual troubleshooting after implementation. According to verified users, ServiceNow IT Operations Management is often described as becoming a central system for CMDB visibility, event management, and operational workflows once teams are trained and configured. G2 reviewers mention Digitate as helping teams move from reactive support to proactive operations through noise reduction, automation, and self-healing, while ScienceLogic AI Platform is noted for hybrid visibility and workflow automation after teams invest in tuning and onboarding. Reviews suggest that continued use depends on whether organizations can manage complexity, setup effort, and training needs early on. ### What highest rated AIOps Platforms for monitoring web applications and providing end-to-end service visibility? Based on G2 reviews, IBM Instana is the strongest match for this question because verified users consistently highlight end-to-end tracing, automatic discovery, dynamic topology maps, and real-time visibility across services. According to verified users, Instana helps teams move from latency detection to pinpointing the source of issues without heavy manual instrumentation, making it well suited for monitoring modern web applications. G2 reviewers also describe seamless correlation across logs, traces, and metrics, along with useful service maps that show dependencies clearly. Some users mention pricing, dashboard rigidity, and a learning curve, but the recurring theme is strong application observability and fast root cause analysis across distributed environments, which aligns closely with end-to-end service visibility needs. ### Which AIOps Platforms help teams catch technical issues before they become actual problems affecting users? Based on G2 reviews, proactive detection is a common strength across several AIOps tools. According to verified users, Dynatrace helps teams detect performance degradation before end users are impacted, while Atera is described as catching warnings, degraded nodes, and infrastructure issues early so teams can act before outages spread. G2 reviewers mention ScienceLogic AI Platform for proactive monitoring and alerting that notifies teams before problems become critical, and Digitate is often associated with predictive analysis, proactive operations, and automated issue prevention. Reviewers also note that alert tuning matters, but the main buyer value is earlier visibility into risk, faster intervention, and less dependence on user complaints to surface operational problems. ### What most trusted AIOps Platforms by DevOps engineers and software engineers based on user reviews? Based on G2 reviews, trust is usually reflected in themes like dependable automation, clear observability, and confidence during incidents rather than in a single universal winner. According to verified users, ServiceNow IT Operations Management is trusted for CMDB visibility, event management, and centralizing operational workflows. G2 reviewers mention IBM Instana for dependable tracing, automatic discovery, and fast answers in dynamic environments, while Dynatrace is often trusted for AI-driven root cause insights and real-time monitoring. PagerDuty also appears in reviews where reliability of escalation and ownership matters most during outages. Across the category, trusted products are the ones reviewers say they rely on daily to reduce manual effort, improve response quality, and create clearer operational accountability. ### What AIOps Platforms integrate seamlessly with itsm platforms ITSM and provide automatic incident creation from alerts? Based on G2 reviews, ServiceNow IT Operations Management is the clearest fit for this use case because reviewers repeatedly describe native connections between monitoring, CMDB data, incident workflows, and event management. According to verified users, it centralizes alerts, supports incident creation, and ties operational data back to ITSM processes. G2 reviewers also mention SolarWinds Observability for creating ServiceNow incidents from alerts in data center environments, Atera for reliable ServiceNow API sync that keeps incidents flowing bi-directionally, and Digitate for ITSM integration with automated ticket creation. Reviews suggest buyers should look closely at connector setup and field mapping, but these products are directly associated with linking alerting to service management workflows. ### What best AIOps Platforms for DevOps engineers managing distributed systems and reducing mean time to resolution? Based on G2 reviews, DevOps teams managing distributed systems often value platforms that unify observability, reduce noisy alerts, and speed up root cause analysis. According to verified users, IBM Instana is repeatedly praised for automatic discovery, end-to-end tracing, and reducing manual log digging in microservices environments. G2 reviewers mention Dynatrace for automated root-cause insights and proactive detection across hybrid and cloud workloads, while ServiceNow IT Operations Management is described as improving visibility, correlating alerts, and helping reduce resolution time through event management and service mapping. Reviewers consistently connect lower MTTR with products that combine topology awareness, signal correlation, and actionable incident context rather than only adding more dashboards or raw data. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12368909) – used for real-time observability and faster root cause analysis across microservices - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944) – chosen for anomaly detection, automatic RCA, and visibility across hybrid environments - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12773655) – used to correlate alerts, improve outage response, and give teams better root-cause visibility ### What AIOps Platforms that centralize visibility across systems and provide AI-driven root cause analysis for incidents? Based on G2 reviews, buyers looking for centralized visibility and AI-driven incident analysis will see a few recurring names. According to verified users, ServiceNow IT Operations Management is valued for bringing alerts, CMDB data, discovery, and event management into one operational view. G2 reviewers mention IBM Instana for unified visibility across infrastructure, applications, and traces with automated root cause analysis, while Dynatrace is recognized for AI-driven monitoring that reduces noise and surfaces clearer causes behind issues. Digitate also appears in reviews focused on aggregating signals from multiple monitoring tools and supporting proactive operations. Across the category, the strongest products combine single-pane visibility with correlation and guided troubleshooting rather than isolated monitoring data. ## G2 Grid® for AIOps Tools ![G2 Grid® for AIOps Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/aiops-platforms/grids.png?focus%5B%5D=115948&focus%5B%5D=17351&focus%5B%5D=16222&focus%5B%5D=27540&focus%5B%5D=2056&focus%5B%5D=3824&focus%5B%5D=1211333&focus%5B%5D=139215) Highlighted products: ServiceNow IT Operations Management, OpManager Nexus, Atera, IBM Instana, Dynatrace, Datadog, Rakuten SixthSense Observability, and New Relic. Underlying data: [Grid® JSON](https://www.g2.com/categories/aiops-platforms/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=opmanager-nexus&focus%5B%5D=atera&focus%5B%5D=ibm-instana&focus%5B%5D=dynatrace&focus%5B%5D=datadog&focus%5B%5D=rakuten-sixthsense-observability&focus%5B%5D=new-relic) ## How Many AIOps Tools Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Kinfolk platform (+1.43%) - Among all products in this category, Kinfolk platform recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank AIOps Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,500+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AIOps Tools Is Best for Your Use Case? - **Leader:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Highest Performer:** [Better Stack](https://www.g2.com/products/better-stack/reviews) - **Easiest to Use:** [Atera](https://www.g2.com/products/atera/reviews) - **Top Trending:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Best Free Software:** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) --- **Sponsored** ### Humanity Schedule by TCP Humanity Schedule by TCP provides a flexible approach to employee scheduling, no matter where your teams work or what device they use. 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[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 416 **How Do G2 Users Rate ServiceNow IT Operations Management?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind ServiceNow IT Operations Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Enterprise, 20% Mid-Market #### What Are ServiceNow IT Operations Management's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Visibility (44 reviews) - Monitoring (39 reviews) - Automation (31 reviews) - Flexibility (20 reviews) **Cons:** - Learning Difficulty (29 reviews) - Complexity (27 reviews) - Setup Complexity (25 reviews) - Expensive (24 reviews) - Steep Learning Curve (24 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Operations Management? *AI-generated summary from verified user reviews* **Pros:** - Users find **ServiceNow ITOM easy to use** , facilitating swift resolution of tickets and enhancing customer support experience. - Users benefit from the **enhanced visibility** into their infrastructure and applications, driving productivity and transparency. - Users value the **visibility into infrastructure and applications** with ServiceNow IT Operations Management for enhanced tracking and insights. - Users appreciate the **smart automation** of ServiceNow IT Operations Management for enhancing efficiency and control in IT operations. - Users appreciate the **top-notch flexibility** of ServiceNow IT Operations Management, enabling seamless case resolution and documentation. **Cons:** - Users often face a **steep learning curve** with ServiceNow IT Operations Management, making effective use challenging and time-consuming. - Users find the **complexity** of ServiceNow IT Operations Management challenging, particularly during setup and advanced functionalities. - Users find the **setup complexity** challenging, requiring careful planning and expertise for successful implementation. - Users note the **high cost** of ServiceNow IT Operations Management, which can burden small to mid-sized businesses significantly. - Users face a **steep learning curve** with ServiceNow IT Operations Management, requiring time and expertise for effective use. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **"[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183) --- **"[Excellent Service Discovery for Tracking and Managing Configuration Items](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306)"** **Rating:** 5.0/5.0 stars *— J Varun S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306) --- #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### 2. [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate OpManager Nexus?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind OpManager Nexus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 56% Mid-Market, 31% Enterprise #### What Are OpManager Nexus's Pros and Cons? **Pros:** - Monitoring (44 reviews) - Real-time Monitoring (34 reviews) - Ease of Use (33 reviews) - User Interface (27 reviews) - Comprehensive Monitoring (25 reviews) **Cons:** - Complexity (14 reviews) - Complex Configuration (13 reviews) - Complex Setup (11 reviews) - Missing Features (11 reviews) - Difficult Configuration (9 reviews) ### What Do G2 Reviewers Say About OpManager Nexus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective monitoring capabilities** of OpManager Nexus, especially for identifying WAN bandwidth issues between locations. - Users value the **real-time monitoring** of OpManager Nexus, enhancing issue resolution and ensuring smooth system performance. - Users appreciate the **ease of use** in OpManager Nexus, making monitoring and management efficient and straightforward. - Users value the **user-friendly interface** of OpManager Nexus, appreciating its easy-to-use dashboards for effective monitoring. - Users value the **comprehensive monitoring** of OpManager Nexus, enhancing their ability to manage critical devices efficiently. **Cons:** - Users find the **setup complexity** of OpManager challenging, particularly when managing alerts and network configurations. - Users find the **initial setup complex** , especially for large networks, complicating user experience and configuration. - Users find the **complex setup** of OpManager Nexus challenging, especially for large networks, impacting the onboarding experience. - Users express concerns about **missing advanced features** and complex configurations, impacting overall usability and effectiveness. - Users find the **difficult configuration** of OpManager Nexus challenging, impacting initial setup and alert management. #### What Are Recent G2 Reviews of OpManager Nexus? **"[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)"** **Rating:** 4.5/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545) --- **"[Competitive Pricing, Clear Dashboards, and Reliable Multi-Vendor Performance Monitoring](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473)"** **Rating:** 4.5/5.0 stars *— Ankit P.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473) --- #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### 3. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,198 **How Do G2 Users Rate Atera?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 5.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Atera, streamlining workstation management and automation in one platform. - Users value Atera for its **powerful automation tools** , allowing efficient workstation management and consistent setups for new employees. - Users appreciate Atera's **all-in-one dashboard** , streamlining their workflow with intuitive features and seamless remote access. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for streamlined management. - Users appreciate the **proactive monitoring** in Atera, which enhances efficiency and saves valuable time. **Cons:** - Users find the **missing features** in Atera frustrating, particularly the lack of checklists and basic functionalities. - Users find the **limited features** of Atera's mobile app frustrating compared to the web interface. - Users find that **improvements are needed** , especially regarding interface changes and remote access reliability. - Users note that **report loading times and limited customization** hinder efficiency, affecting overall management experience. - Users experience **feature issues** with Atera, including limited billing options and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 4. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 **How Do G2 Users Rate IBM Instana?** - **Systems Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Instana?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are IBM Instana's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Monitoring (116 reviews) - Real-time Monitoring (106 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (65 reviews) **Cons:** - Expensive (43 reviews) - User Interface Issues (41 reviews) - Learning Curve (40 reviews) - Difficult Learning (36 reviews) - Pricing Issues (36 reviews) ### What Do G2 Reviewers Say About IBM Instana? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Instana, enjoying effortless monitoring and quick integration. - Users praise the **effortless monitoring** capabilities of IBM Instana, highlighting its automatic service discovery and real-time visibility. - Users value the **real-time monitoring** of IBM Instana, enabling quick diagnosis and effortless management of complex applications. - Users value the **effortless and fast monitoring** capabilities of IBM Instana, enhancing their application management experience. - Users appreciate the **effortless setup** of IBM Instana, significantly reducing the time needed for monitoring complex applications. **Cons:** - Users find the **pricing of IBM Instana to be quite high** , especially as infrastructure requirements grow. - Users find the **user interface busy and confusing** , making it challenging to analyze data effectively. - Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools. - Users find the **difficult learning experience** with IBM Instana challenging, especially for new users navigating its features. - Users express concerns about **high pricing** as IBM Instana's costs increase with scaling infrastructure. #### What Are Recent G2 Reviews of IBM Instana? **"[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) --- **"[Comprehensive Monitoring, Steep Learning Curve](https://www.g2.com/survey_responses/ibm-instana-review-13089173)"** **Rating:** 4.5/5.0 stars *— Aleksander M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173) --- #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### 5. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,232 **How Do G2 Users Rate Dynatrace?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, highlighting its ability to simplify application instrumentation effortlessly. - Users value the **ease of use** and comprehensive insights provided by Dynatrace for effective monitoring and analysis. - Users value the **advanced monitoring capabilities** of Dynatrace, enabling effective problem identification and performance measurement. - Users appreciate the **effective debugging capabilities** of Dynatrace, enabling quick identification of root causes and issues. - Users value the **extensive information gathering** capabilities of Dynatrace, enhancing monitoring and root cause analysis effectively. **Cons:** - Users face a **long and steep learning curve** , finding it overwhelming to grasp all the features and functionalities. - Users find that **missing features** in Dynatrace limit OTel support and hinder root cause analysis capabilities. - Users find Dynatrace's **complexity** challenging, as the steep learning curve and extensive features can be overwhelming. - Users find the **learning difficulty** of Dynatrace overwhelming, facing challenges with the extensive information and user interface. - Users find Dynatrace **expensive** , making it challenging for smaller companies to adopt and encouraging costly experimentation. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 6. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 713 **How Do G2 Users Rate Datadog?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Datadog?** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Enterprise #### What Are Datadog's Pros and Cons? **Pros:** - Ease of Use (158 reviews) - Monitoring (150 reviews) - Real-time Monitoring (129 reviews) - Features (98 reviews) - Analytics (94 reviews) **Cons:** - Expensive (102 reviews) - Pricing Issues (81 reviews) - Learning Curve (75 reviews) - Cost (72 reviews) - Learning Difficulty (56 reviews) ### What Do G2 Reviewers Say About Datadog? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Datadog, enabling intuitive dashboard setup and effortless monitoring across platforms. - Users appreciate the **ease of monitoring** with Datadog, enjoying intuitive features and excellent enterprise support. - Users appreciate the **real-time monitoring** capabilities of Datadog, streamlining application oversight and enhancing efficiency. - Users value the **robust features** of Datadog, particularly appreciating its user-friendly interface and extensive integrations. - Users appreciate the **intuitive dashboard creation** in Datadog, enhancing their analytics and monitoring capabilities effortlessly. **Cons:** - Users find Datadog's pricing **excessively expensive** , suggesting it should be more affordable for its offerings. - Users find **pricing issues** with Datadog, citing high costs and unpredictable scaling as major concerns. - Users find the **steep learning curve** challenging, especially with rapidly evolving features and the website's performance issues. - Users express concern over **high and unpredictable costs** , feeling that Datadog's pricing is excessive for its value. - Users find the **learning difficulty** of Datadog challenging, especially for new users needing training to navigate effectively. #### What Are Recent G2 Reviews of Datadog? **"[Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging](https://www.g2.com/survey_responses/datadog-review-13049319)"** **Rating:** 4.5/5.0 stars *— Anshul S.* [Read full review](https://www.g2.com/survey_responses/datadog-review-13049319) --- **"[Faster incident detection and root-cause analysis, leading to better customer experience.](https://www.g2.com/survey_responses/datadog-review-12850013)"** **Rating:** 4.5/5.0 stars *— Bertrand P.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12850013) --- #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### 7. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Rakuten SixthSense Observability?** - **Systems Monitoring:** 9.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Rakuten SixthSense Observability?** - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (5 employees on LinkedIn®) - **Ownership:** TYO: 4755 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Enterprise, 38% Mid-Market #### What Are Rakuten SixthSense Observability's Pros and Cons? **Pros:** - Monitoring (11 reviews) - Alerting System (9 reviews) - Customer Support (9 reviews) - Ease of Use (9 reviews) - Implementation Ease (9 reviews) **Cons:** - Complex Setup (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Inefficient Alert System (2 reviews) - Insufficient Information (2 reviews) ### What Do G2 Reviewers Say About Rakuten SixthSense Observability? *AI-generated summary from verified user reviews* **Pros:** - Users value the **deep visibility** and AI-driven insights of Rakuten SixthSense for enhanced application performance monitoring. - Users appreciate the **efficient alerting system** that simplifies monitoring and provides quick access to root causes. - Users value the **excellent customer support** provided by Rakuten SixthSense, enhancing their experience with the platform. - Users appreciate the **ease of use** of Rakuten SixthSense Observability, facilitating quick identification and resolution of performance issues. - Users appreciate the **easy implementation** of Rakuten SixthSense, allowing quick access to vital performance insights. **Cons:** - Users find the **complex setup** necessary for Rakuten SixthSense Observability requires significant initial onboarding effort. - Users feel the **documentation is lacking** , making setup and navigation more challenging than necessary. - Users report issues with **false positive alerts** and desire enhanced functionality for error record notifications. - Users experience **inefficient alert system** with false positives and a lack of timely dashboard notifications for monitoring. - Users feel the **documentation needs improvement** , hindering effective usage of Rakuten SixthSense Observability. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **"[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) --- **"[Great monitoring tool!](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) --- ### 8. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 571 **How Do G2 Users Rate New Relic?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind New Relic?** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### What Are New Relic's Pros and Cons? **Pros:** - Ease of Use (150 reviews) - Monitoring (117 reviews) - Real-time Monitoring (95 reviews) - Analytics (90 reviews) - User Interface (82 reviews) **Cons:** - Expensive (83 reviews) - Learning Curve (66 reviews) - Complexity (59 reviews) - Pricing Issues (53 reviews) - Difficult Learning (52 reviews) ### What Do G2 Reviewers Say About New Relic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of New Relic, enjoying its intuitive UI and seamless navigation. - Users value New Relic for its **real-time monitoring** , providing deep insights and timely alerting for optimal performance. - Users value the **real-time monitoring** of New Relic, enabling proactive issue detection and enhancing user experience. - Users love the **detailed analytics** provided by New Relic, benefiting from real-time insights and intuitive dashboards. - Users appreciate the **intuitive interface** of New Relic, which enhances their experience with easy-to-use dashboards. **Cons:** - Users find the **pricing model expensive** , especially for smaller teams or those needing advanced features. - Users find the **steep learning curve** of New Relic challenging, which can hinder quick adoption and efficient use. - Users face a **steep learning curve** and an overwhelming interface, complicating their experience with New Relic. - Users express concern over **high pricing** that may not be justified by the platform's benefits and complexity. - Users find the **difficult learning curve** for NRQL and extensive features challenging, especially for newcomers to New Relic. #### What Are Recent G2 Reviews of New Relic? **"[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)"** **Rating:** 5.0/5.0 stars *— bhavik m.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) --- **"[End-to-End Observability That Makes Troubleshooting Faster](https://www.g2.com/survey_responses/new-relic-review-13057378)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) --- #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### 9. [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic **Average Rating:** 4.4/5.0 **Total Reviews:** 288 **How Do G2 Users Rate IBM Turbonomic?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Turbonomic?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Enterprise, 32% Mid-Market #### What Are IBM Turbonomic's Pros and Cons? **Pros:** - Cost Optimization (41 reviews) - Automation (38 reviews) - Ease of Use (37 reviews) - Performance (29 reviews) - Real-time Monitoring (29 reviews) **Cons:** - Complexity (32 reviews) - Learning Curve (30 reviews) - Complex Configuration (26 reviews) - Difficult Learning (25 reviews) - Difficult Setup (25 reviews) ### What Do G2 Reviewers Say About IBM Turbonomic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **cost optimization** capabilities of IBM Turbonomic, leveraging automation to reduce cloud expenses while ensuring performance. - Users admire the **intelligent automation** of IBM Turbonomic, ensuring optimal resource allocation while minimizing costs and manual effort. - Users commend IBM Turbonomic for its **ease of use** , enhancing efficiency with intuitive features and actionable insights. - Users appreciate the **intelligent automation** of IBM Turbonomic, ensuring optimal resource usage and enhanced performance. - Users appreciate the **real-time monitoring** of IBM Turbonomic, which ensures optimal resource allocation and performance management. **Cons:** - Users find the **complexity of initial configuration** in IBM Turbonomic challenges effective onboarding and timely value realization. - Users face a challenging **learning curve** with IBM Turbonomic, requiring time and effort to become comfortable with the tool. - Users face a **complex initial configuration** which hinders quick deployment and effective management of the IBM Turbonomic tool. - Users face a **difficult learning curve** with IBM Turbonomic, requiring time to become comfortable and navigate its complexities. - Users find the **difficult setup** of IBM Turbonomic challenging due to a steep learning curve and inadequate documentation. #### What Are Recent G2 Reviews of IBM Turbonomic? **"[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)"** **Rating:** 4.0/5.0 stars *— Pardeep J.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189) --- **"[Smarter Resource Optimization with Real-Time Automation](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)"** **Rating:** 5.0/5.0 stars *— Bishal D.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847) --- #### What Are G2 Users Discussing About IBM Turbonomic? - [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost) - [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic) - [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm) - [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for) ### 10. [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) OpenTelemetry-native observability for fast, AI-driven root cause analysis Search, analyze, and act with logs, metrics, and traces. SRE leaders aim to proactively prevent downtime, simplify tool stacks, and reduce toil, but multi-cloud complexity and fragmented toolsets create visibility gaps that make it hard to stay ahead. OTel-native and AI-powered, Elastic Observability ingests and correlates petabytes of telemetry across your applications, services, and infrastructure, in real-time. Accelerate troubleshooting with built-in agentic workflows and an AI Assistant that goes well beyond chat to bolster team expertise and guide investigations, grounded with context from your organizational knowledge-bases. More data, more problems? Not anymore. Most observability and logging solutions weren’t built for today’s scale. Elastic is. Our architecture is designed to handle petabytes of logs with indexing, compression, and efficient searchable storage so you can keep all the telemetry you need, without breaking the bank. Store more, spend less, and resolve issues faster with a scalable, open, and extensible platform that unifies visibility across your entire environment. **Average Rating:** 4.2/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Elastic Observability?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Elastic Observability?** - **Seller:** [Elastic](https://www.g2.com/sellers/elastic) - **Company Website:** https://www.elastic.co - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @elastic (65,200 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/814025/ (5,079 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Enterprise, 48% Mid-Market #### What Are Elastic Observability's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Alerting System (6 reviews) - Log Management (6 reviews) - Monitoring (6 reviews) - Features (5 reviews) **Cons:** - Learning Curve (5 reviews) - Difficult Learning (4 reviews) - Log Management (4 reviews) - Learning Difficulty (3 reviews) - Log Management Issues (3 reviews) ### What Do G2 Reviewers Say About Elastic Observability? *AI-generated summary from verified user reviews* **Pros:** - Users find Elastic Observability's **intuitive interface** and strong features facilitate easy navigation and setup for monitoring. - Users appreciate the **intuitive alerting system** for its powerful real-time insights and automated correlations, enhancing operational efficiency. - Users appreciate the **excellent log collection and viewing capabilities** of Elastic Observability, enhancing their server monitoring experience. - Users value the **excellent data collection** capabilities of Elastic Observability, enhancing monitoring across various sources effortlessly. - Users appreciate the **technology-agnostic ease of integration** and the rapid troubleshooting capabilities of Elastic Observability. **Cons:** - Users find the **learning curve steep** , requiring extensive training and knowledge to effectively utilize Elastic Observability. - Users find the **difficult learning curve** of Elastic Observability challenging, especially for new teams adapting to the tools. - Users struggle with the **lack of integration and alert systems** in log management, making issue tracking difficult. - Users find the **learning difficulty** challenging, particularly with log filtering and advanced features for new teams. - Users face **log management issues** , struggling with hardware corruption and lack of integration for comprehensive log viewing. #### What Are Recent G2 Reviews of Elastic Observability? **"[Insightful, But Needs Improved Customization](https://www.g2.com/survey_responses/elastic-observability-review-12668298)"** **Rating:** 4.0/5.0 stars *— Sam .* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12668298) --- **"[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)"** **Rating:** 5.0/5.0 stars *— Ever M.* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12628710) --- #### What Are G2 Users Discussing About Elastic Observability? - [Can I use Elasticsearch as a database?](https://www.g2.com/discussions/can-i-use-elasticsearch-as-a-database) - [Can I use Elasticsearch for free?](https://www.g2.com/discussions/can-i-use-elasticsearch-for-free) - 1 comment - [What is elastic search?](https://www.g2.com/discussions/what-is-elastic-search) - [What is elastic search used for?](https://www.g2.com/discussions/what-is-elastic-search-used-for) ### 11. [SysAid](https://www.g2.com/products/sysaid/reviews) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. **Average Rating:** 4.5/5.0 **Total Reviews:** 717 **How Do G2 Users Rate SysAid?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Reporting:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind SysAid?** - **Seller:** [SysAid](https://www.g2.com/sellers/sysaid) - **Company Website:** https://www.sysaid.com - **Year Founded:** 2002 - **HQ Location:** Toronto, Canada - **Twitter:** @sysaid (9,591 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/132666/ (263 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 60% Mid-Market, 30% Enterprise #### What Are SysAid's Pros and Cons? **Pros:** - Customer Support (33 reviews) - Ease of Use (33 reviews) - Automation (27 reviews) - Features (26 reviews) - Ticket Management (24 reviews) **Cons:** - Missing Features (12 reviews) - Steep Learning Curve (11 reviews) - Clunky Interface (9 reviews) - Limited Customization (9 reviews) - Poor Customer Support (9 reviews) ### What Do G2 Reviewers Say About SysAid? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **fast response from customer support** of SysAid, enhancing their overall experience with the product. - Users praise the **ease of use** of SysAid, enjoying its intuitive interface and efficient ticket management. - Users value the **automation features** of SysAid, enhancing efficiency and speeding up response times effortlessly. - Users appreciate the **comprehensive features** of SysAid, enhancing productivity with its user-friendly interface and automation. - Users value the **robust ticket management** capabilities of SysAid, enhancing efficiency and streamlining workflows significantly. **Cons:** - Users find **missing features** frustrating, as important tools are hard to locate and some integrations are lacking. - Users experience a **steep learning curve** with SysAid due to complex setups and extensive customization options. - Users find the **clunky interface** of SysAid cumbersome, impacting efficiency and user experience during interactions. - Users find **limited customization** options frustrating, as professional support and advanced features are challenging to navigate. - Users report **poor customer support** , highlighting delays in responses and inadequate assistance during critical issues. #### What Are Recent G2 Reviews of SysAid? **"[Strong User Experience with Room for Developer Documentation Improvements](https://www.g2.com/survey_responses/sysaid-review-12829911)"** **Rating:** 4.5/5.0 stars *— Barry Q.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-12829911) --- **"[SysAid a cost effective tool for ITSM](https://www.g2.com/survey_responses/sysaid-review-7467088)"** **Rating:** 5.0/5.0 stars *— peter a.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-7467088) --- #### What Are G2 Users Discussing About SysAid? - [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment - [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment - [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment - [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids) - [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment ### 12. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 944 **How Do G2 Users Rate PagerDuty?** - **Systems Monitoring:** 9.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** of PagerDuty for ensuring timely responses to critical incidents. - Users appreciate the **automated and priority-based notifications** from PagerDuty, enhancing team responsiveness and reducing downtime. - Users value the **easy and reliable management of alerts** with PagerDuty, enhancing collaboration and ensuring critical issues are addressed. - Users find PagerDuty's **ease of use** exceptional, simplifying on-call management and incident response through its intuitive mobile app. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management. **Cons:** - Users find **alert issues** with PagerDuty, including inflexible integrations and confusion over incident management processes. - Users find PagerDuty to be **expensive** , especially for small teams with limited budgets and essential features locked behind paywalls. - Users find the **complexity of the interface** in PagerDuty can be daunting for new users. - Users experience an **inefficient alert system** in PagerDuty, leading to overwhelming noise and complexity in configuration. - Users find the **complex UI** of PagerDuty daunting, making navigation and alert management challenging for newcomers. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 13. [Better Stack](https://www.g2.com/products/better-stack/reviews) Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 325 **How Do G2 Users Rate Better Stack?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Better Stack?** - **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) - **Year Founded:** 2021 - **HQ Location:** San Francisco, CA - **Twitter:** @BetterStackHQ (10,698 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/betterstack/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 88% Small-Business, 8% Mid-Market #### What Are Better Stack's Pros and Cons? **Pros:** - Ease of Use (114 reviews) - Easy Setup (93 reviews) - User Interface (71 reviews) - Setup Ease (54 reviews) - Alerting System (52 reviews) **Cons:** - Expensive (22 reviews) - Missing Features (22 reviews) - Limited Features (13 reviews) - Pricing Issues (13 reviews) - Log Management (12 reviews) ### What Do G2 Reviewers Say About Better Stack? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Better Stack, highlighting its simple setup and reliable performance. - Users find the **easy setup** of Better Stack to be highly reliable and appreciated in their experiences. - Users love Better Stack's **intuitive UI** and seamless integration, significantly enhancing monitoring and workflow efficiency. - Users find the **setup ease** of Better Stack remarkable, allowing quick integration and efficient monitoring from the start. - Users value the **easy configuration and effective monitoring tools** of Better Stack, enhancing productivity effortlessly. **Cons:** - Users find the pricing to be **expensive** after the free tier, particularly for custom URL features. - Users note **missing features** in Better Stack, including lack of IPv6 support and basic functionality improvements. - Users find **limited features** in Better Stack, including slow custom domain setup and basic monitoring capabilities. - Users find the **pricing issues** concerning, especially the steep jump from the generous free tier to paid plans. - Users desire **improved log management** , citing challenges with viewing logs and a need for better storage options. #### What Are Recent G2 Reviews of Better Stack? **"[Essential Free Tool for Effortless Website Monitoring](https://www.g2.com/survey_responses/better-stack-review-13077620)"** **Rating:** 4.5/5.0 stars *— Verified User in Online Media* [Read full review](https://www.g2.com/survey_responses/better-stack-review-13077620) --- **"[Better Stack Simplifies Monitoring, Alerting, and Logs with Fast, Reliable Outage Detection](https://www.g2.com/survey_responses/better-stack-review-12954208)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/better-stack-review-12954208) --- #### What Are G2 Users Discussing About Better Stack? - [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime) - [What is Hexometer browser?](https://www.g2.com/discussions/better-uptime-what-is-hexometer-browser) - [What is betteruptime?](https://www.g2.com/discussions/what-is-betteruptime) - [Is better Uptime free?](https://www.g2.com/discussions/is-better-uptime-free) - 7 comments, 1 upvote ### 14. [Site24x7](https://www.g2.com/products/site24x7/reviews) ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers. **Average Rating:** 4.6/5.0 **Total Reviews:** 432 **How Do G2 Users Rate Site24x7?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Site24x7?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 42% Small-Business #### What Are Site24x7's Pros and Cons? **Pros:** - Ease of Use (72 reviews) - Monitoring (66 reviews) - Real-time Monitoring (55 reviews) - Monitoring Features (46 reviews) - Monitoring Services (44 reviews) **Cons:** - Alert Issues (22 reviews) - Complexity (22 reviews) - Expensive (19 reviews) - Learning Curve (18 reviews) - Poor UI (18 reviews) ### What Do G2 Reviewers Say About Site24x7? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Site24x7, simplifying monitoring with its intuitive interface and helpful support. - Users appreciate the **single pane of glass visibility** in Site24x7, which enhances efficiency and simplifies monitoring tasks. - Users value the **ease of bulk monitoring configuration** and user-friendly UI for comprehensive performance oversight. - Users appreciate the **vast choice of monitoring options** offered by Site24x7 for comprehensive resource management. - Users appreciate the **extensive visibility and ease of setup** with Site24x7, enhancing their monitoring experience seamlessly. **Cons:** - Users experience **missing alerts** and seek better interface visibility to enhance monitoring efficiency. - Users find the **tool integration process complex** , citing confusion due to the numerous options available. - The pricing of Site24x7 can feel **expensive** for smaller businesses, leading to confusion over different parameters. - Users find the **learning curve for advanced features** steep, making adoption and efficient use challenging. - Users find the **poor UI** to be less intuitive and modern, complicating their overall experience with the platform. #### What Are Recent G2 Reviews of Site24x7? **"[Single Dashboard Monitoring That Makes Infrastructure Management Effortless](https://www.g2.com/survey_responses/site24x7-review-11331109)"** **Rating:** 4.5/5.0 stars *— Kavikumar N.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-11331109) --- **"[Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights](https://www.g2.com/survey_responses/site24x7-review-13054966)"** **Rating:** 5.0/5.0 stars *— Ravi R.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-13054966) --- #### What Are G2 Users Discussing About Site24x7? - [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool) - [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment - [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool) - [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment ### 15. [OpsRamp](https://www.g2.com/products/opsramp/reviews) OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 22 **How Do G2 Users Rate OpsRamp?** - **Systems Monitoring:** 5.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 4.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Reporting:** 5.6/10 (Category avg: 8.8/10) **Who Is the Company Behind OpsRamp?** - **Seller:** [OpsRamp](https://www.g2.com/sellers/opsramp) - **Year Founded:** 2014 - **HQ Location:** San Jose, CA - **Twitter:** @OpsRamp (1,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opsramp/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Enterprise, 29% Mid-Market #### What Are OpsRamp's Pros and Cons? **Pros:** - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Dashboard Quality (1 reviews) - Ease of Use (1 reviews) **Cons:** - Expensive (1 reviews) - High Licensing Cost (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About OpsRamp? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **outstanding customer support** provided by OpsRamp, ensuring quick resolutions to their queries. - Users highlight the **outstanding customer support** that effectively addresses any tool-related queries and issues. - Users value the **customizability** of OpsRamp, enabling tailored configurations to meet diverse operational needs. - Users value the **user-friendly interface** of OpsRamp, making monitoring and discovery of infrastructure effortless. - Users appreciate the **user-friendly interface** of OpsRamp, which makes it easy for everyone to navigate and use. **Cons:** - Users find OpsRamp **expensive** , particularly for smaller organizations, making it less competitive against alternatives. - Users find the **high licensing cost** of OpsRamp challenging, especially for smaller organizations compared to alternatives. - Users find the **pricing high for smaller organizations** , especially when compared to other alternatives available. - Users experience **slow performance** in dashboards, particularly when retrieving data for larger environments. #### What Are Recent G2 Reviews of OpsRamp? **"[OpsRamp - Modernize Your IT Operations](https://www.g2.com/survey_responses/opsramp-review-10657405)"** **Rating:** 5.0/5.0 stars *— B Venkata Sai Ram P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-10657405) --- **"[Unified Observability and Automation That Streamlines IT Operations](https://www.g2.com/survey_responses/opsramp-review-12985367)"** **Rating:** 4.5/5.0 stars *— Ambuj P.* [Read full review](https://www.g2.com/survey_responses/opsramp-review-12985367) --- #### What Are G2 Users Discussing About OpsRamp? - [What is OpsRamp used for?](https://www.g2.com/discussions/what-is-opsramp-used-for) ### 16. [Digitate](https://www.g2.com/products/digitate/reviews) Launched in 2015, Digitate is a leading provider of SaaS-based autonomous enterprise software, bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship offering, ignio™, is an award-winning, AIOps platform that accelerates the automation of IT lifecycle tasks from triaging to resolution. It combines unified observability, AI-powered insights, and closed-loop automation to deliver better visibility and control over business KPIs in hybrid and multi-cloud environments. Further, it enables predictive and preventive operations with intelligent recommendations and self-healing. Our customers span multiple industries and include Fortune 500 companies and global enterprises that are leaders and innovators. Digitate empowers customers every day to innovate and manage workloads, increase business velocity, and deliver superior end-user experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 130 **How Do G2 Users Rate Digitate?** - **Systems Monitoring:** 8.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Digitate?** - **Seller:** [Digitate](https://www.g2.com/sellers/digitate) - **Company Website:** https://digitate.com/ - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @igniobydigitate (3,763 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/igniobydigitate/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Retail, Pharmaceuticals - **Company Size:** 81% Enterprise, 10% Mid-Market #### What Are Digitate's Pros and Cons? **Pros:** - Artificial Intelligence (20 reviews) - Automation (20 reviews) - Customer Support (10 reviews) - Productivity Improvement (8 reviews) - Alerting System (7 reviews) **Cons:** - Time-Consuming (6 reviews) - Difficult Learning (4 reviews) - Setup Complexity (4 reviews) - Limited Features (3 reviews) - Slow Implementation (3 reviews) ### What Do G2 Reviewers Say About Digitate? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consolidation of tools** with Digitate's Ignio, enhancing efficiency and reducing alert noise significantly. - Users commend the **automation capabilities** of Digitate, enhancing efficiency by consolidating alerts and reducing operational noise. - Users commend the **helpful and patient customer support** from the Digitate team, enhancing their overall experience. - Users value the **productivity improvement** from Digitate, as it significantly reduces manual monitoring efforts and enhances efficiency. - Users value the **efficient alerting system** of Digitate Ignio, enhancing monitoring and swift incident resolution. **Cons:** - Users find the **implementation process time-consuming** due to complexity and limited resources, affecting overall efficiency. - Users find the **difficult learning curve** of Digitate can hinder effective and timely utilization of its capabilities. - Users find the **initial setup complex** and time-consuming, impacting the overall experience with Digitate's ignio. - Users feel that Digitate has **limited features** and suggest improvements in setup and documentation for better usability. - Users find the **slow implementation** of Digitate's solutions frustrating, as it often takes longer than expected. #### What Are Recent G2 Reviews of Digitate? **"[Great Performance and Partnership with Digitate](https://www.g2.com/survey_responses/digitate-review-8773703)"** **Rating:** 4.5/5.0 stars *— Halie R.* [Read full review](https://www.g2.com/survey_responses/digitate-review-8773703) --- **"[Enabling Proactive Monitoring and Intelligent Automation](https://www.g2.com/survey_responses/digitate-review-12463195)"** **Rating:** 5.0/5.0 stars *— Amit C.* [Read full review](https://www.g2.com/survey_responses/digitate-review-12463195) --- #### What Are G2 Users Discussing About Digitate? - [What is Digitate used for?](https://www.g2.com/discussions/what-is-digitate-used-for) ### 17. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Siit?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find SIIT's **ease of use** remarkable, enhancing workflow with intuitive AI and seamless integration with existing tools. - Users enjoy the **seamless integrations** of Siit with tools like Slack and Teams, enhancing collaboration and efficiency. - Users appreciate the **exceptional customer support** of SIIT, enjoying fast and personal assistance through integrated tools like Slack. - Users appreciate the **effective communication** through Siit, enhancing support efficiency and personalizing their experience. - Users celebrate the **communication efficiency** of Siit, enjoying quick support directly within their preferred platforms like Slack and Teams. **Cons:** - Users feel the **inadequate reporting** of Siit limits their ability to gain insights from support operations. - Users feel the need for **inadequate reporting features** , wishing for enhanced analytics and insights from Siit. - Users find **integration issues** with Siit, particularly desiring more connectivity options beyond current knowledge bases. - Users find that **connectivity issues** can hinder their experience with Siit due to its reliance on stable internet. - Users note a lack of **limited customization** in Siit, wishing for more tailored options and advanced reporting tools. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 18. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 415 **How Do G2 Users Rate Splunk Enterprise?** - **Systems Monitoring:** 7.9/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Log Management (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Dashboards (23 reviews) **Cons:** - Expensive (32 reviews) - Learning Curve (29 reviews) - Slow Performance (19 reviews) - Complexity (18 reviews) - Pricing Issues (18 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Splunk Enterprise, enabling quick access and effective data analysis workflows. - Users value the **robust data ingestion** capabilities of Splunk Enterprise for automated log analysis across diverse sources. - Users value the **seamless integrations** of Splunk Enterprise, enhancing data management across diverse systems effortlessly. - Users value the **flexibility and powerful data analysis features** of Splunk Enterprise for handling diverse large datasets. - Users value the **dynamic dashboards** of Splunk Enterprise, enabling insightful data visualization and effective troubleshooting. **Cons:** - Users find Splunk Enterprise to be **expensive** , particularly for large organizations and new users requiring training. - Users find the **learning curve steep** for Splunk Enterprise, making it challenging for new users to grasp quickly. - Users experience **slow performance** with Splunk Enterprise, sometimes facing crashes and delays in saved searches. - Users find the **complex configuration** of Splunk Enterprise challenging, impacting performance and usability for end users. - Users note the **heavy license costs** of Splunk Enterprise, causing concerns about affordability and performance with large data. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- **"[Excellent Enterprise Observability and Log Management Solution for Hybrid Cloud Infrastructure](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230)"** **Rating:** 4.5/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 19. [CloudFabrix](https://www.g2.com/products/cloudfabrix/reviews) Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on a autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First and 3) Automate Everywhere strategy. CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log Intelligence. CloudFabrix Platform powered by RDAF has six differentiating pillars. 1) Data fabric for data integration & automation 2) Low Code/No Code Observability Pipelines to aggregate, transform, enrich correlate and route 3) Continuous Learning for explainable AI/ML models & transformers 4) AIOps as a service for multi-tenant, distributed hybrid consumption 5) Observability Dashboards for full stack observability insights 6) Full Stack Mappings for dependency and impact data model and maps CloudFabrix empowers IT leaders and operations personnel with actionable intelligence to make faster and better decisions. CloudFabrix is headquartered in Pleasanton, CA with branch offices in India and the United Kingdom. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CloudFabrix?** - **Systems Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Reporting:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudFabrix?** - **Seller:** [CloudFabrix Software](https://www.g2.com/sellers/cloudfabrix-software) - **Year Founded:** 2015 - **HQ Location:** Pleasanton, California - **Twitter:** @CloudFabrix (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fabrix.ai (118 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of CloudFabrix? **"[Best platform for datacentric AIOps](https://www.g2.com/survey_responses/cloudfabrix-review-9898363)"** **Rating:** 5.0/5.0 stars *— Deepak T.* [Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-9898363) --- **"[Very easy to build data and analytics pipelines with CloudFabrix's RDA platform and its data bots](https://www.g2.com/survey_responses/cloudfabrix-review-7162497)"** **Rating:** 5.0/5.0 stars *— Palaniappan S.* [Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-7162497) --- #### What Are G2 Users Discussing About CloudFabrix? - [What is CloudFabrix Software used for?](https://www.g2.com/discussions/what-is-cloudfabrix-software-used-for) ### 20. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 119 **How Do G2 Users Rate BigPanda?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **noise reduction and streamlined incident management** provided by BigPanda's alerting system. - Users value the **streamlined incident management** of BigPanda, enhancing efficiency by reducing noise and automating workflows. - Users value the **automation capabilities** of BigPanda, enhancing incident management and reducing operational noise. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows efficiently. - Users benefit from **streamlined incident management** in BigPanda, enhancing efficiency through noise reduction and workflow automation. #### What Are Recent G2 Reviews of BigPanda? **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- **"[A Game-Changer for Alert Management](https://www.g2.com/survey_responses/bigpanda-review-13087122)"** **Rating:** 5.0/5.0 stars *— Edward T.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13087122) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 21. [Portkey](https://www.g2.com/products/portkey/reviews) Portkey is the essential control panel for AI-powered applications, trusted by thousands of dev teams worldwide. Our comprehensive suite includes: - AI Gateway: Seamlessly manage and route your AI requests - Guardrails: Ensure reliability and security in your AI operations - Observability Suite: Gain deep insights into your AI app performance - Prompt Management: Create, manage, version, and deploy prompts with ease across all AI providers. Improve your AI app development process with Portkey's reliable and cost-effective solution, designed for speed and performance. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Portkey?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Reporting:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Portkey?** - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks (128,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (22,313 employees on LinkedIn®) - **Ownership:** NYSE: PANW **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 61% Small-Business, 39% Mid-Market #### What Are Portkey's Pros and Cons? **Pros:** - Easy Integrations (8 reviews) - Ease of Use (7 reviews) - Integrations (7 reviews) - Cost Optimization (6 reviews) - Features (6 reviews) **Cons:** - Poor Documentation (4 reviews) - Software Bugs (4 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Alert Issues (2 reviews) ### What Do G2 Reviewers Say About Portkey? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integrations** of Portkey, allowing seamless connectivity with various LLMs and efficient API usage. - Users praise the **ease of use** of Portkey, appreciating its simple APIs and seamless integration into workflows. - Users commend the **smooth integrations** of Portkey with LLMs, enhancing efficiency and ease of use. - Users benefit from **cost optimization** with Portkey, effectively managing expenses through efficient resource routing and caching. - Users value the **seamless integration** and **excellent support** of Portkey, enhancing their AI development experience significantly. **Cons:** - Users find the **poor documentation** challenge their ability to fully utilize Portkey's features and functionality. - Users report experiencing **frequent software bugs** in Portkey, which complicate usability and hinder the overall experience. - Users note a **limited feature set** in Portkey, affecting control and flexibility for last-minute adjustments. - Users find the **missing advanced features** in Portkey detrimental to user experience, particularly with analytics and documentation. - Users face challenges with **alert issues** as custom configurations lack flexibility and destination control feels limited. #### What Are Recent G2 Reviews of Portkey? **"[Best way to manage and scale LLM apps without losing control](https://www.g2.com/survey_responses/portkey-review-12511216)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/portkey-review-12511216) --- **"[Portkey Brings Observability, Control, and Cost Clarity to LLMOps](https://www.g2.com/survey_responses/portkey-review-12546365)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/portkey-review-12546365) --- ### 22. [meshIQ](https://www.g2.com/products/meshiq/reviews) meshIQ is the enterprise evolution platform purpose-built to transform how organizations manage and optimize their middleware—the digital nervous system of the enterprise. It provides unified visibility, control, and modernization of messaging, event streaming, and B2B transactional flows across all middleware vendors, all environments, and at enterprise scale. Acting as a real-time intelligence layer across your entire ecosystem, meshIQ connects, monitors, and analyzes every message, event, and business transaction with forensic-level insight, so you can run incredibly lean operations with confidence and control. By eliminating the expense, complexity, and manual nature of managing multiple middleware platforms, meshIQ helps enterprises dramatically cut OPEX, resolve incidents and disputes up to 70% faster, reduce manual reconciliation efforts, and accelerate service delivery. The platform also provides a safe, fast, and reliable path to modernize middleware and migrate to modern architectures such as Apache Kafka®, ActiveMQ®, and cloud-native environments—without disruption. And with built-in B2B Flow Intelligence, organizations can assure every business transaction to safeguard revenue, meet regulatory requirements, and protect customer trust and experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 99 **How Do G2 Users Rate meshIQ?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind meshIQ?** - **Seller:** [meshIQ](https://www.g2.com/sellers/meshiq) - **Company Website:** https://www.meshiq.com/ - **Year Founded:** 1994 - **HQ Location:** Plainview, NY - **LinkedIn® Page:** https://www.linkedin.com/company/nastel-technologies/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 43% Enterprise, 36% Mid-Market #### What Are meshIQ's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Real-time Monitoring (20 reviews) - User Interface (17 reviews) - Monitoring (15 reviews) - Useful (11 reviews) **Cons:** - Difficult Learning (14 reviews) - Learning Curve (14 reviews) - Complexity (11 reviews) - Difficult Configuration (10 reviews) - Learning Difficulty (10 reviews) ### What Do G2 Reviewers Say About meshIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly design** of meshIQ, seamlessly blending accessibility with advanced functionality for all users. - Users value the **real-time monitoring** of meshIQ, enhancing team efficiency with actionable insights and scalable solutions. - Users appreciate the **intuitive UI** of meshIQ, making it easy for teams to gain insights quickly. - Users value the **deep visibility** meshIQ offers, simplifying monitoring and troubleshooting across complex middleware environments. - Users appreciate the **deep visibility** meshIQ provides, making monitoring and troubleshooting middleware environments effortless. **Cons:** - Users find the **difficult learning** curve challenging due to the overwhelming array of features and complex interface. - Users find the **learning curve steep** initially due to the abundance of features and complex interface. - Users find the **setup and configuration complexity** of meshIQ challenging, particularly for those new to observability tools. - Users find the **difficult configuration** of meshIQ challenging, especially during setup and integration with data systems. - Users find the **learning difficulty** of meshIQ challenging, especially during setup and when navigating advanced features. #### What Are Recent G2 Reviews of meshIQ? **"[Nastel xRay with powerful ML](https://www.g2.com/survey_responses/meshiq-review-6834033)"** **Rating:** 5.0/5.0 stars *— Aniket T.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-6834033) --- **"[Robust Message Tracking, Needs Better Observability](https://www.g2.com/survey_responses/meshiq-review-11712309)"** **Rating:** 4.0/5.0 stars *— kamalakar r.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-11712309) --- ### 23. [Coralogix](https://www.g2.com/products/coralogix/reviews) Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701. **Average Rating:** 4.6/5.0 **Total Reviews:** 339 **How Do G2 Users Rate Coralogix?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Reporting:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Coralogix?** - **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix) - **Company Website:** https://www.coralogix.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @Coralogix (4,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (588 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 34% Enterprise #### What Are Coralogix's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Log Management (70 reviews) - Customer Support (65 reviews) - Real-time Monitoring (57 reviews) - User Interface (57 reviews) **Cons:** - Learning Curve (25 reviews) - Missing Features (25 reviews) - Difficult Learning (24 reviews) - Slow Performance (24 reviews) - Learning Difficulty (22 reviews) ### What Do G2 Reviewers Say About Coralogix? *AI-generated summary from verified user reviews* **Pros:** - Users find **Coralogix easy to use** , appreciating its quick setup, integrations, and efficient dashboard for data analysis. - Users value the **seamless integration of logs, metrics, and alerts** for efficient root-cause analysis and monitoring. - Users value the **excellent customer support** of Coralogix, praising its responsiveness and efficiency in resolving issues. - Users value the **real-time monitoring** capabilities of Coralogix, enhancing understanding of user behavior and incident response. - Users love the **intuitive user interface** of Coralogix, making log search and export exceptionally easy. **Cons:** - Users find the **learning curve steep** , making it challenging for beginners to navigate and utilize Coralogix effectively. - Users find the **missing feature for exporting logs** frustrating, as it complicates the search process for beginners. - Users find **difficult learning** an obstacle with Coralogix, especially for beginners navigating its numerous options and concepts. - Users often face **slow performance** with Coralogix, leading to frustration and delays in accessing important logs. - Users find the **learning difficulty** significant, especially with advanced features and the overwhelming UI for beginners. #### What Are Recent G2 Reviews of Coralogix? **"[Coralogix Game Changer Logging Tool](https://www.g2.com/survey_responses/coralogix-review-11633887)"** **Rating:** 4.5/5.0 stars *— Shakti V.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-11633887) --- **"[Reliable Log Monitoring with Room for Improvement](https://www.g2.com/survey_responses/coralogix-review-12091026)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-12091026) --- ### 24. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 817 **How Do G2 Users Rate SolarWinds Observability?** - **Systems Monitoring:** 7.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Reporting:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - User Interface (41 reviews) - Alerting System (22 reviews) - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) **Cons:** - Learning Curve (13 reviews) - Poor Customer Support (12 reviews) - Usability Issues (11 reviews) - Expensive (10 reviews) - Licensing Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive user interface** of SolarWinds, enhancing the management and visibility of network performance. - Users value the **automation of tasks and alerts** , enhancing efficiency and proactive issue resolution without human intervention. - Users highlight the **intuitive interface** of SolarWinds Observability, making setup and monitoring remarkably easy and effective. - Users appreciate the **comprehensive visibility** provided by SolarWinds Observability, streamlining performance management across diverse platforms. - Users love the **visibility provided by unified dashboards** , making monitoring and troubleshooting systems much more efficient. **Cons:** - Users experience a **significant learning curve** when trying to fully utilize the advanced features and integrations. - Users report **poor customer support** from SolarWinds Observability, leading to unresolved issues and frustrated troubleshooting experiences. - Users experience **usability issues** with SolarWinds Observability, including a cluttered interface and a steep learning curve. - Users often find the **pricing steep** , particularly when scaling up for larger environments or additional features. - Users find the **licensing issues** complex and costly, suggesting the need for simplified and affordable options. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 25. [IBM Concert platform](https://www.g2.com/products/ibm-concert-platform/reviews) IBM Concert® is an agentic IT Ops platform that creates an adaptable, unified operational layer across your environment. It connects signals, generates shared context, and coordinates action across teams and tools, so your entire system operates as one. With cross-domain intelligence, Concert helps you reduce risk, maintain business continuity, improve performance, and optimize cost across the stack. Powered by agentic AI, it surfaces what matters, prioritizes business impact, and orchestrates action through governed workflows.  **Average Rating:** 4.2/5.0 **Total Reviews:** 23 **How Do G2 Users Rate IBM Concert platform?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind IBM Concert platform?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Small-Business, 35% Mid-Market #### What Are IBM Concert platform's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Insights (11 reviews) - Automation (8 reviews) - Easy Setup (8 reviews) - Problem Solving (5 reviews) **Cons:** - Learning Difficulty (6 reviews) - Complex Setup (4 reviews) - Learning Curve (4 reviews) - Integration Issues (3 reviews) - Limited Customization (3 reviews) ### What Do G2 Reviewers Say About IBM Concert platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of IBM Concert, appreciating its seamless integration and intuitive interface for efficient operations. - Users appreciate the **AI-driven insights** of IBM Concert, enabling focused vulnerability prioritization and faster root cause analysis. - Users value the **automation capabilities** of IBM Concert, allowing teams to focus on high-priority tasks effortlessly. - Users praise the **easy setup** of IBM Concert, which simplifies initial configuration and enhances overall productivity. - Users value the **clarity and actionable insights** from IBM Concert, enhancing problem solving and efficiency in management. **Cons:** - Users find the **learning difficulty** to be a barrier due to the complex interface and advanced features. - Users find the **complex setup** of IBM Concert challenging, requiring significant time and effort for proper integration. - Users find the **learning curve challenging** , often feeling overwhelmed by the platform's complexity and initial setup. - Users face **integration issues** with IBM Concert, noting the need for smoother connections and clearer onboarding guidance. - Users desire more **customization options** for dashboards and reports to enhance the IBM Concert platform's flexibility. #### What Are Recent G2 Reviews of IBM Concert platform? **"[Unified Dashboard with Streamlined Prioritization](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702)"** **Rating:** 4.0/5.0 stars *— Kumar R U B.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702) --- **"[IBM Concert Speeds Up Risk Management and Issue Detection with AI](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276)"** **Rating:** 5.0/5.0 stars *— manjusha l.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276) --- ## What Is AIOps Tools? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to AIOps Tools? - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [Observability Software](https://www.g2.com/categories/observability-software) --- ## How Do You Choose the Right AIOps Tools? ### What You Should Know About AIOps Tools and Platforms ### AIOps Platforms software buying insights at a glance Modern IT environments generate enormous volumes of operational data across infrastructure, applications, and cloud services.[AIOps platforms](https://www.g2.com/categories/aiops-platforms) apply machine learning and automation to analyze that data in real time, helping IT and [DevOps](https://www.g2.com/categories/devops) teams detect anomalies, correlate alerts, and resolve incidents faster. By combining telemetry from logs, metrics, traces, and infrastructure signals, AIOps software helps teams move from reactive monitoring to proactive operations. In practice, these platforms act as a decision layer for IT operations—turning massive volumes of performance data into prioritized insights that help teams understand what’s happening across complex environments and respond before issues escalate. As cloud-native architectures, microservices, and distributed systems become the norm, AIOps platforms are becoming increasingly essential for teams responsible for uptime and performance. Buyers often adopt AIOps solutions to reduce alert fatigue, accelerate root-cause analysis, and maintain visibility across sprawling infrastructure environments. Instead of manually investigating thousands of monitoring signals, teams use automation and AI to surface the most relevant issues and recommend remediation steps. Based on G2 reviews, products in this category receive strong satisfaction scores overall, with an average star rating of 4.63 out of 5 and an average likelihood to recommend of 9.26 out of 10. Reviewers also report strong usability scores, with ease of use averaging 5.17 and ease of setup 5.03, suggesting many of the best AIOps tools are becoming more accessible to DevOps and IT operations teams.  The biggest buying pattern I see is that organizations evaluating AIOps platforms are looking for two things at once: deeper visibility into complex systems and [automation](https://www.g2.com/categories/professional-services-automation) that reduces the time to detect and resolve incidents. That’s why the best AIOps tools are often evaluated not just on monitoring capabilities, but also on how well they correlate signals, surface actionable insights, and integrate with existing observability and [incident management](https://www.g2.com/categories/incident-management) workflows. Organizations use AIOps platforms to detect anomalies across infrastructure, applications, and networks in real time while automating root-cause analysis to resolve incidents faster. They also help reduce alert noise through correlation, optimize cloud resource allocation, and provide predictive insights that allow teams to prevent outages before they impact users. Pricing for AIOps software varies widely depending on data volume, deployment scale, and automation capabilities. Entry-level solutions typically start with usage-based or node-based pricing, while enterprise AIOps solutions often use custom pricing based on telemetry ingestion, integrations, and automation features. Organizations evaluating the best AIOps tools should consider long-term operational value, including reduced downtime, fewer manual troubleshooting hours, and improved infrastructure efficiency. ### Top 5 FAQs from software buyers: - What are AIOps platforms and how do they improve IT operations? - How do AIOps solutions reduce alert noise and incident response times? - What features should I look for in the best AIOps tools? - How does AIOps software integrate with existing monitoring and observability platforms? - What are the implementation challenges of deploying AIOps platforms? G2's top-rated **AIOps platforms** software, based on verified user reviews, includes [Atera](https://www.g2.com/products/atera/reviews) **,** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) **,** [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) **, and** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) **.** ### What are the top-reviewed AIOps Platforms on G2? [Atera](https://www.g2.com/products/atera/reviews) - Number of Reviews: 316 - Satisfaction Score: 100 - Market Presence Score: 72 - G2 Score: 86 [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - Number of Reviews: 74 - Satisfaction Score: 74 - Market Presence Score: 98 - G2 Score: 86 [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - Number of Reviews: 109 - Satisfaction Score: 68 - Market Presence Score: 93 - G2 Score: 80 [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - Number of Reviews: 808 - Satisfaction Score: 66 - Market Presence Score: 94 - G2 Score: 80 [Datadog](https://www.g2.com/products/datadog/reviews) - Number of Reviews: 99 - Satisfaction Score: 56 - Market Presence Score: 84 - G2 Score: 70 **Satisfaction score** reflects how positively users rate and feel about a product based on review-driven signals (beyond just a star average). ([Source 2](https://www.g2.com/reports))  **Market Presence score** reflects a product’s reach and strength in the market using signals like market share, seller size, and broader visibility/impact indicators. ([Source 2](https://www.g2.com/reports)) **G2 Score** is calculated as a proprietary composite that (in simplified terms) averages Satisfaction and Market Presence to rank products within a category. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AIOps Platforms #### Feedback Pros: What Users Consistently Appreciate - **Real-time anomaly detection with end-to-end system performance visibility** _“Dynatrace provides deep, AI-driven monitoring and observability across hybrid and multi-cloud environments, with excellent end-to-end visibility. Its AI engine automatically detects anomalies, reduces noise, and delivers clear root-cause insights. The Dynatrace interface is clean, the topology mapping is incredibly accurate, and the single-agent deployment makes onboarding very easy.”_ _-_ [_Lokesha K._](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944)_, Dynatrace Review_ - **User-friendly dashboards simplifying monitoring across complex distributed environments** **“** _Datadog gives us a single observability layer that ties metrics, logs, traces, and AI-driven insights together. What I like most is how fast it is to instrument new services, define custom metrics, and build dashboards that actually help teams make decisions. We also use Datadog extensively for deploying internal AI agents—its event streams, log ingestions, and metric pipelines make it easy to create intelligent triggers and automated workflows. The correlation between logs → metrics → alerts is incredibly powerful, and the AI-based anomaly detection has helped us reduce blind spots in our observability stack.”_ _-_ [_Ajay V._](https://www.g2.com/products/datadog/reviews/datadog-review-12011820)_, Datadog Review_ - **Automated insights that reduce troubleshooting time across infrastructure layers** **“** _Best about ServiceNow IT Operations Management is how it brings everything together in one place—from real-time infrastructure visibility to automated workflows. It cuts through alert noise, helps spot issues before they impact users, and saves a lot of time with smart automation. It just makes IT operations feel more in control and less reactive. Integration connection support is broader and easier to use. Can use day-to-day process automation and tasks.“_ _-_ [_Anil P._](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-11494216)_, ServiceNow IT Operations Management_ #### Cons: Where Many Platforms Fall Short - **Steep learning curve for new users configuring advanced features** **“** _The initial implementation can be complex. Discovery tuning, CMDB cleanup, and event correlation rules require careful planning. If the data foundation is not clean, the value of ITOM decreases quickly. Licensing and overall cost can also be significant, particularly for mid-sized organizations. It’s powerful, but it’s not lightweight. There’s also a learning curve. Administrators need proper training to fully leverage automation and event management capabilities.”_ _-_ [_Dharamveer p_](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12414550)_.,_ _ServiceNow IT Operations Management_ - **Complex initial setup requiring significant configuration across monitoring sources** _“If I had to point out the area of improvement, the integration with non-IBM products can feel a bit restrictive compared to its seamless support for the IBM ecosystem. When we try to bring in third-party or custom black box applications, the setup requires more manual heavy lifting than the plug-and-play experience we get with native IBM tools. Additionally, the notification system can be a bit overwhelming if you don't spend a significant amount of time fine-tuning your alert threshold and smart alerts. You can quickly find yourself dealing with a noisy volume of warnings that aren't all machine critical, which can lead to alert fatigue for on-call technicians.”_ _-_ [_Andrea F._](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12278638)_, IBM Instana Review_ - **Interface complexity when navigating large volumes of operational data** _“User interface contains an overwhelming amount of features that make it difficult to navigate through. Categorization is often innacurate and causes problems with finding specific logs. Time-frame functionalities are often buggy and unreliable. It's unclear how to integrates bugs from application in development to DataDog log system.”_ _-_ [_Aviv Y_](https://www.g2.com/products/datadog/reviews/datadog-review-11173766)_., Datadog Review_ ### My Expert Takeaway on AIOps Platforms in 2026 Based on G2 reviews, products in the AIOps platforms category perform strongly across the indicators that typically signal real operational value. Reviewers report an average star rating of 4.63/5 and a likelihood-to-recommend score of 9.26/10, alongside solid usability metrics, including 5.17 for ease of use and 5.03 for ease of setup. That combination suggests most teams see measurable benefits once their AIOps software is implemented and integrated into daily monitoring workflows. Where high-performing teams stand out is in how they operationalize automation and observability data. Organizations that get the most value from AIOps solutions tend to treat them as part of a broader observability strategy rather than a standalone monitoring tool. They connect telemetry sources across logs, metrics, and traces, configure alert correlation and automation rules, and continuously refine anomaly detection thresholds so teams can focus on the incidents that truly matter. I also see stronger adoption patterns among organizations operating at large digital scale—particularly in industries like financial services, SaaS, and e-commerce—where engineering teams manage distributed systems and large volumes of telemetry. In these environments, the best AIOps tools help teams surface meaningful signals from noisy monitoring data and prioritize the most impactful incidents before they affect users. If you’re evaluating whether AIOps platforms are the right investment, I recommend focusing on three early indicators: how well the platform correlates alerts across your monitoring stack, how quickly teams can identify root causes using automated insights, and whether the AIOps software integrates cleanly with your existing observability and incident management workflows. Teams that validate these areas early typically see faster incident resolution and more proactive operations. ### AIOps Platforms FAQs #### **Which AIOps platforms are best for monitoring?** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) is widely used for full-stack monitoring across cloud and microservices environments using AI-driven analytics.[](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com)[Datadog](https://www.g2.com/products/datadog/reviews) provides unified monitoring across metrics, logs, and traces, making it popular for cloud-native environments. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) focuses on automatic application discovery and real-time performance monitoring for distributed systems. #### **Who provides the best AIOps in networking?** [Datadog](https://www.g2.com/products/datadog/reviews) helps teams track network traffic, service dependencies, and infrastructure health through real-time telemetry data.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) applies AI-driven analytics to correlate signals across network, infrastructure, and applications to quickly pinpoint root causes of issues.[](https://www.g2.com/products/atera/reviews)[Atera](https://www.g2.com/products/atera/reviews) focuses on AI-powered monitoring and automation for IT teams managing endpoints, networks, and remote infrastructure. #### **Will AIOps replace DevOps?** AIOps is designed to support DevOps teams rather than replace them by automating operational analysis and incident detection. For example,[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) helps teams automate event correlation and incident response across IT environments, while[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) provides AI-driven insights that help engineers identify issues faster. In practice, AIOps reduces manual monitoring work while DevOps teams focus on building, deploying, and improving systems. #### **Which AIOps solution is best for large-scale enterprise systems?** Large enterprises often seek AIOps platforms that can monitor complex, hybrid, and multi-cloud environments at scale.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) is known for AI-driven observability and automatic service discovery across large distributed systems.[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) provides enterprise event management and automated incident workflows tied to service management processes.[ ](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com) #### **Which AIOps software integrates with DevOps workflows?** [Datadog](https://www.g2.com/products/datadog/reviews) integrates with CI/CD tools and cloud platforms to monitor deployments and performance changes.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) connects with Kubernetes, Jira, and collaboration tools to automate alerting and root-cause analysis. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) provides real-time observability for containerized and microservices environments used in modern DevOps pipelines. #### Sources - [G2 Research Hub](https://research.g2.com/insights/demo-automation) - [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies) - [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched and written by[](https://research.g2.com/insights/author/gauri-pawsey)[Tian Lin](https://research.g2.com/insights/author/tian-lin) Last updated on: March 16, 2026