The Top 20 Easiest To Use AI Customer Support Agents Software

See the top AI Customer Support Agents Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Level AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

30%

Zendesk for Customer Service

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Retell AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 9.0

8.2

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

Freshdesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.8

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

JustCall

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 8.9

8.6

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

Fin by Intercom

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

Genesys Cloud CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

46%

Enterprise

40%

#10

Birdeye

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

52%

Mid Market

36%

Enterprise

12%

#11

Talkdesk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

20%

#12

Jotform AI Agents

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

8.4

Customer Segment Breakdown

Small Business

81%

Mid Market

17%

Enterprise

#13

Twixor

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 8.9

9.3

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

50%

Mid Market

38%

Enterprise

12%

#14

Assembled AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

25%

Mid Market

60%

Enterprise

15%

#15

Dust

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

37%

Mid Market

58%

Enterprise

#16

Laivly

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

42%

Mid Market

33%

Enterprise

25%

#17

Leaping AI voice AI agents

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

82%

Mid Market

Enterprise

12%

#18

Decagon

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

17%

Mid Market

67%

Enterprise

17%

#19

Regal.ai

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

21%

Mid Market

77%

Enterprise

#20

Salesforce Agentforce

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 8.9

8.1

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

21%

Mid Market

43%

Enterprise

36%