Best AI Customer Support Agents Software - Page 6

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 903

Category Stats (Sep 2026)

  • Average Rating: 4.68/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Copilot Bots (+1.69%) - Among all products in this category, Verint Copilot Bots recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 83,200+ Authentic Reviews
  • 903+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zoho-desk)

Dixa

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

Average Rating: 4.2/5.0

Total Reviews: 380

Who Is the Company Behind Dixa?

  • Seller: Dixa
  • Year Founded: 2015
  • HQ Location: Copenhagen, Capital Region
  • Twitter: @DixaApp
    2,708 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    150 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Agent
  • Top Industries: Retail, Leisure, Travel & Tourism
  • Company Size: 53% Medium, 43% Small

What Do G2 Reviewers Say About Dixa?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dixa, benefiting from its friendly interface and fast customer support.
  • Users appreciate the helpful customer support agents of Dixa, benefiting from their fast and effective assistance.
  • Users commend Dixa for its exemplary customer support, providing prompt assistance that enhances service efficiency.
  • Users find Dixa incredibly intuitive, making customer support seamless and daily tasks significantly easier to manage.
  • Users appreciate the improved efficiency Dixa provides by consolidating communication channels and simplifying workflows.
Cons
  • Users find the missing features in Dixa limiting, affecting customization, navigation, and overall user experience.
  • Users express frustration over limited features in Dixa, hindering customization and analytics, affecting overall efficiency.
  • Users find the lack of features in Dixa limiting, expressing a need for improved functionality and customization options.
  • Users face chat functionality issues that hinder their workflow and complicate the overall user experience.
  • Users experience a lack of clarity in analytics, with limited options impacting data optimization and usability.

What Are Recent G2 Reviews of Dixa?

What Are G2 Users Discussing About Dixa?

IntelePeer

IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: * Delivering human-like interactions that drive meaningful outcomes and insights. * Providing rapid, safe, and automated AI solutions with the fastest time-to-value. * Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. * Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last.

Average Rating: 3.8/5.0

Total Reviews: 9

Who Is the Company Behind IntelePeer?

Who Uses This Product?

  • Company Size: 50% Small, 30% Medium

What Do G2 Reviewers Say About IntelePeer?

AI-generated summary from verified user reviews

Pros
  • Users find that the service's reliability is its key strength, ensuring consistent performance in their communications.
Cons
  • Users report significant account management issues, highlighting frustrations with incorrect billing and unresponsive support staff.
  • Users frequently experience billing issues with IntelePeer, facing unexpected charges and poor customer support throughout the process.
  • Users express frustration over cost transparency due to unexpected charges and ineffective customer support from IntelePeer.
  • Users find IntelePeer to be expensive and unpredictable in billing, leading to frustration and dissatisfaction.
  • Users highlight poor customer support, facing frustrating billing issues and communication failures throughout their experience with IntelePeer.

What Are Recent G2 Reviews of IntelePeer?

What Are G2 Users Discussing About IntelePeer?

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

Who Is the Company Behind Intelswift?

Who Uses This Product?

  • Company Size: 35% Small, 20% Medium

What Do G2 Reviewers Say About Intelswift?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Intelswift, streamlining tasks and enhancing efficiency across various communication channels.
  • Users praise the ease of use of Intelswift, appreciating the quick setup and seamless automation features.
  • Users value the efficiency of Intelswift, as it streamlines customer support and saves significant time through automation.
  • Users appreciate the all-in-one unified workspace of Intelswift, enhancing efficiency by consolidating communication and automating tasks.
  • Users value the powerful automation features of Intelswift, streamlining tasks and enhancing team efficiency significantly.
Cons
  • Users find the learning curve steep, with initial setup and customization requiring considerable time and effort.
  • Users indicate that search and filtering improvements are needed for a more efficient experience with Intelswift.
  • Users find Intelswift's setup process not intuitive, requiring time and effort for customization and initial configuration.
  • Users find the difficult setup of Intelswift challenging, particularly with AI agents and automation configurations.
  • Users find the limited customization options challenging, as setup and configuration can be time-consuming and complex.

What Are Recent G2 Reviews of Intelswift?

Myna

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

Average Rating: 5.0/5.0

Total Reviews: 39

Who Is the Company Behind Myna?

  • Seller: Myna
  • Year Founded: 2024
  • HQ Location: N/A
  • Twitter: @mynacx
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 38% Small, 33% Medium

What Are Recent G2 Reviews of Myna?

Sagepilot AI

Sagepilot AI is an end-to-end customer experience automation platform for customer service, sales, customer success, marketing, and operations teams. It enables organizations to deploy AI agents that manage customer conversations, complete approved workflows, and work alongside human teams across the full customer lifecycle. The platform brings together customer conversations, company knowledge, customer records, support tickets, marketing activity, and connected business systems in one workspace. This gives AI agents and employees access to the same context from the first inquiry through purchase, onboarding, support, delivery, retention, and repeat business. Sagepilot supports customer interactions across web chat, email, voice, SMS, WhatsApp, Instagram, and other social and messaging channels. AI agents can understand customer requests, retrieve relevant information, apply company policies, respond using approved knowledge, and escalate complex or sensitive cases to human teams with the complete conversation history. Customer service teams can use Sagepilot for product and service questions, account inquiries, order tracking, delivery updates, returns, exchanges, warranties, subscriptions, billing questions, ticket classification, and service-request routing. Sales and customer success teams can use it to qualify leads, answer pre-sales questions, recommend products or services, schedule appointments or demos, support onboarding, identify renewal opportunities, and transfer high-intent conversations to the appropriate employee. Marketing and retention teams can create customer segments and personalized workflows using conversation history, purchase activity, engagement data, and business events. Use cases include abandoned-cart recovery, post-purchase communication, renewal reminders, restock notifications, re-engagement, and win-back campaigns. Operations teams can monitor events such as delayed deliveries, failed payments, unresolved tickets, refund requests, and service issues. Based on configured permissions, AI agents can retrieve records, update tickets, trigger workflows, notify internal teams, and route exceptions for review. Sagepilot integrates with CRM systems, helpdesks, ecommerce platforms, payment providers, logistics tools, marketing platforms, ERP software, internal databases, and APIs. The platform also includes an omnichannel inbox, helpdesk automation, knowledge management, customer profiles, analytics, journey tools, approval controls, audit trails, escalation rules, and human handoff capabilities. Organizations use Sagepilot to automate repetitive customer-facing work, improve response times, maintain consistent service across channels, and coordinate customer support and operational workflows without relying on multiple disconnected tools.

Average Rating: 4.8/5.0

Total Reviews: 8

Who Is the Company Behind Sagepilot AI?

Who Uses This Product?

  • Company Size: 63% Small, 38% Medium

What Are Recent G2 Reviews of Sagepilot AI?

SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises.

Average Rating: 4.5/5.0

Total Reviews: 118

Who Is the Company Behind SearchUnify?

  • Seller: Grazitti Interactive
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Panchkula, IN
  • Twitter: @Grazitti
    3,572 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,446 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Large, 47% Medium

What Do G2 Reviewers Say About SearchUnify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless unified search experience of SearchUnify, making information easily accessible across platforms.
  • Users commend SearchUnify's exceptional customer support, noting their responsiveness and commitment to meeting unique needs effectively.
  • Users appreciate the exceptional results from SearchUnify, experiencing improved search capabilities and valuable analytics insights.
  • Users value the helpful support team of SearchUnify, enhancing collaboration and addressing unique needs effectively.
  • Users appreciate the ease of use of SearchUnify, benefiting from seamless integrations and responsive support.
Cons
  • Users find the search functionality lacking, wishing for better accuracy, image recognition, and alternative suggestions.
  • Users find the learning difficulty challenging due to needing training and adapting to new features.
  • Users feel there is room for improvement in analytics features, as data management can be overwhelming and cumbersome.
  • Users note the required expertise for SearchUnify is significant, complicating implementation and extending ramp-up time.
  • Users feel the understanding issues with search result rankings can hinder effective use of SearchUnify.

What Are Recent G2 Reviews of SearchUnify?

What Are G2 Users Discussing About SearchUnify?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 38% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
  • Users value the customizability of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.
Cons
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Zoom Virtual Agent

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

Average Rating: 4.5/5.0

Total Reviews: 213

Who Is the Company Behind Zoom Virtual Agent?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 73% Medium, 23% Small

What Do G2 Reviewers Say About Zoom Virtual Agent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless connectivity of Zoom Virtual Agent for efficient customer support and easy customization.
  • Users find Zoom Virtual Agent's ease of use remarkable, allowing seamless setup and integration for efficient customer support.
  • Users value the seamless integration of Zoom Virtual Agent within the Zoom ecosystem, enhancing overall efficiency and customer support.
  • Users appreciate the automation capabilities of Zoom Virtual Agent, enabling instant responses and enhancing the customer experience.
  • Users appreciate the helpful automation of Zoom Virtual Agent, enhancing customer experience and reducing response times efficiently.
Cons
  • Users note the limitations of AI in Zoom Virtual Agent, particularly with complex queries and scripted responses.
  • Users report that AI inaccuracies limit the Zoom Virtual Agent's effectiveness, particularly with complex or nuanced queries.
  • Users experience inaccuracy with Zoom Virtual Agent, as it struggles with complex queries and often provides unhelpful responses.
  • Users find a challenging learning curve with Zoom Virtual Agent due to complex queries and setup requirements.
  • Users find Zoom Virtual Agent not intuitive, struggling with complex queries and requiring significant setup and tuning efforts.

What Are Recent G2 Reviews of Zoom Virtual Agent?

What Are G2 Users Discussing About Zoom Virtual Agent?

8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

Average Rating: 4.1/5.0

Total Reviews: 247

Who Is the Company Behind 8x8 Contact Center?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 54% Medium, 37% Small

What Do G2 Reviewers Say About 8x8 Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 8x8 Contact Center, highlighting its user-friendly features and accessible support.
  • Users value the knowledgeable and friendly support at 8x8 Contact Center, enhancing their overall experience and problem-solving.
  • Users value the knowledgeable and friendly customer support at 8x8 Contact Center, enhancing the overall experience.
  • Users praise the user-friendly interface of 8x8, facilitating seamless communication and support for their teams.
  • Users value the efficiency of 8x8 Contact Center, enabling seamless communication and effective client service for teams.
Cons
  • Users express frustration over missing features like custom report grouping and automated scheduling visibility in 8x8 Contact Center.
  • Users experience poor customer support, highlighted by long wait times and unhelpful assistance during crucial moments.
  • Users express frustration with call transfer limitations within the 8x8 Contact Center, complicating communication efficiency.
  • Users find the complexity of 8x8 Contact Center overwhelming, especially with administration and licensing challenges complicating usage.
  • Users face integration issues with 8x8 Contact Center, complicating workflows and requiring multiple platforms for data management.

What Are Recent G2 Reviews of 8x8 Contact Center?

What Are G2 Users Discussing About 8x8 Contact Center?

Fini

Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success.

Average Rating: 4.9/5.0

Total Reviews: 14

Who Is the Company Behind Fini?

  • Seller: Fini
  • Year Founded: 2022
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 57% Medium, 36% Small

What Do G2 Reviewers Say About Fini?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support from Fini, showcasing commitment and responsiveness to their needs.
  • Users find Fini's easy integrations exceptionally valuable, enhancing usability and overall experience right from the start.
  • Users find Fini's team exceptionally helpful, providing quick support and accommodating feedback to enhance the experience.
  • Users praise Fini for its exceptional support and integration, making it feel like a true partnership.
  • Users value the customizability of Fini, enhancing their experience with tailored features and exceptional support.

What Are Recent G2 Reviews of Fini?

Karta AI

AI Customer Support Agents

Average Rating: 5.0/5.0

Total Reviews: 7

Who Is the Company Behind Karta AI?

Who Uses This Product?

  • Company Size: 71% Medium, 14% Small

What Are Recent G2 Reviews of Karta AI?

Newo

Newo.ai is the only Voice AI Employee platform built for scale. Our 1-Click Voice AI Builder creates a fully functional, revenue-generating AI receptionist in under three minutes with just a website URL—no code required. Unlike generic AI tools, Newo.ai solves the biggest challenges in voice automation: AI Hallucinations – Our Supervisor/Observer architecture delivers a 99.7% Lead Success Score. Slow Deployment – 1-Click setup launches production-ready Voice AI Employees instantly. High Maintenance Costs – Centralized dashboards make large-scale updates simple. Your Voice AI Employee answers calls, books appointments, and engages across phone, SMS, Instagram, WhatsApp, Yelp, TikTok, and web chat—24/7, in multiple languages, with human-like conversations. Businesses that implement a Voice AI Employee see $25K–$50K in additional monthly revenue by capturing leads missed after hours or during peak times. The perfect white-label solution for IT firms, VoIP providers, CRM/POS vendors, and marketing/web design agencies, Newo.ai enables instant multi-client deployment, industry-specific templates, and measurable ROI through Additional Secured Revenue (ASR) tracking.

Average Rating: 4.9/5.0

Total Reviews: 9

Who Is the Company Behind Newo?

  • Seller: Newo.ai
  • Year Founded: 2023
  • HQ Location: San Francisco, California, United States
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 91% Small, 45% Medium

What Do G2 Reviewers Say About Newo?

AI-generated summary from verified user reviews

Pros
  • Users highlight the seamless integrations of Newo.ai with OpenTable, boosting reservation efficiency and revenue significantly.
  • Users find Newo's easy setup efficient, allowing quick deployment and seamless integration into restaurant operations.
  • Users praise Newo for its exceptional support and seamless integration, enhancing customer interactions and efficiency.
  • Users find Newo.ai a time-saving solution that boosts reservation efficiency, leading to increased bookings and revenue.
  • Users love the automation capabilities of Newo, streamlining lead scoring and enhancing conversational interactions effortlessly.
Cons
  • Users express concern over the lack of insight into call origins, hindering effective ad tracking and analysis.
  • Users find the learning curve challenging initially, requiring trial and error for satisfactory script adjustments.

What Are Recent G2 Reviews of Newo?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

SiteSpeakAI

SiteSpeakAI is a no-code AI chatbot and customer support agent for your website. Train it on your site,help docs, PDFs, and videos in minutes, then embed it with one line of code to answer customer questions 24/7 in 95+ languages. Unlike a generic chatbot, SiteSpeakAI grounds every answer in your own content, so it gives accurate, source-based responses instead of making things up. When a question needs a person, it hands off to live chat. When it can act, it does: it captures leads, books meetings, looks up orders, and triggers workflows through your connected tools. Built for SaaS, e-commerce, and agency teams that want to deflect support tickets and convert more visitors without adding headcount. SiteSpeakAI connects to HubSpot, Shopify, WhatsApp, Calendly, Slack, SharePoint, Confluence, Google Drive, and Zapier, and supports leading AI models from OpenAI, Anthropic, and Google, plus API and MCP access for custom actions. Key capabilities: - Train on website URLs, documents, PDFs, and videos with auto-syncing sources - Accurate, source-grounded answers that reduce hallucinations - Built-in live chat with AI-to-human handoff - Lead capture, meeting booking, and order lookup - Multiple agents, full widget customization, and conversation analytics - 95+ languages, with privacy controls (PII redaction, CSP support) Start on a free plan or a 7-day free trial with no credit card. Paid plans from $29/month.

Average Rating: 5.0/5.0

Total Reviews: 7

Who Is the Company Behind SiteSpeakAI?

Who Uses This Product?

  • Company Size: 63% Small, 38% Medium

What Are Recent G2 Reviews of SiteSpeakAI?

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

Average Rating: 4.6/5.0

Total Reviews: 12

Who Is the Company Behind SparrowDesk?

  • Seller: SurveySparrow Inc.
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 17% Large

What Do G2 Reviewers Say About SparrowDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the AI assistance for speeding up support tasks efficiently while maintaining a clean interface.
  • Users value the AI efficiency of SparrowDesk, enhancing productivity and streamlining support management effortlessly.
  • Users love the efficiency of assignment management in SparrowDesk, simplifying support tasks and improving team onboarding.
  • Users love the automated responses feature in SparrowDesk for simplifying support and enhancing team efficiency.
  • Users find SparrowDesk's ease of use valuable, simplifying day-to-day support and onboarding new teammates effortlessly.
Cons
  • Users face challenges with automation complexity, as some settings require time and not all integrations are available.
  • Users often face integration issues with SparrowDesk, as some needed integrations are still unavailable.
  • Users find the lack of integrations limiting, as some essential tools aren't currently supported by SparrowDesk.
  • Users find the limited automation of SparrowDesk frustrating due to unavailable integrations and time-consuming settings adjustments.
  • Users note the limited integrations in SparrowDesk, which hinders the efficiency of their workflows.

What Are Recent G2 Reviews of SparrowDesk?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 8, 2026