# Best AI Customer Support Agents Software for Medium-Sized Businesses - Page 2 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 545 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,900+ Authentic Reviews - 545+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=48123) Highlighted products: Salesforce Agentforce, HubSpot Service Hub, Fin, Zendesk for Customer Service, Genesys Cloud CX, Jotform AI Agents, Freshdesk, and Gladly. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=gladly&segment=mid-market) **Sponsored** ### 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-07T05%3A34%3A01Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010618&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=125374&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=d088612102e6b5b02bad9d320f4dd106e8281b54ee2f687992d4609172ce81ef&secure%5Burl%5D=https%3A%2F%2Fwww.800.com%2Fai-agents&secure%5Burl_type%5D=custom_url) ### [Dialpad Support](https://www.g2.com/es/products/dialpad-support/reviews) Dialpad Support es una solución de centro de contacto nativa de IA que integra conocimientos de IA en tiempo real, automatización y entrenamiento en un solo sistema para que los agentes y supervisores tengan el contexto que necesitan, cuando lo necesitan. Dialpad Support moderniza los centros de contacto entrantes con transcripción en tiempo real, resúmenes de IA y elementos de acción que mantienen a los agentes enfocados en la conversación en lugar de tomar notas. Los supervisores pueden entrenar y monitorear equipos con seguimiento de sentimiento en vivo y gestión de calidad automatizada. Dialpad también ofrece una solución de salida que guía a los representantes de ventas con entrenamiento de IA en tiempo real, automatización y conocimientos, para que tanto las operaciones entrantes como salientes puedan funcionar en la misma plataforma. En la plataforma Dialpad, los Agentes de IA están disponibles para interacciones tanto de voz como digitales, trabajando junto a su equipo para manejar consultas rutinarias y liberar a los agentes para conversaciones más complejas. Con Dialpad, puedes: - Proporcionar asistencias a los agentes en tiempo real - Entrenar y monitorear equipos con sentimiento en vivo y gestión de calidad automatizada - Usar Agentes de IA en canales de voz y digitales para apoyar a los clientes las 24 horas - Convertir conversaciones en inteligencia que ayuda a tu equipo a conocer a tu cliente y tomar decisiones informadas **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### Who Is the Company Behind Dialpad Support? - **Vendedor:** [Dialpad](https://www.g2.com/es/sellers/dialpad) - **Sitio web de la empresa:** Dialpad.com - **Año de fundación:** 2011 - **Ubicación de la sede:** San Ramon, California - **Twitter:** @DialpadHQ 60 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Cuentas, Representante de Servicio al Cliente - **Top Industries:** Servicios Financieros, Servicios al Consumidor - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran la **sección de ayuda en línea increíblemente útil** , permitiendo respuestas rápidas y mejorando la experiencia de soporte. - Los usuarios aprecian la **facilidad de uso** de Dialpad Support, encontrando la navegación y las solicitudes de soporte simples y eficientes. - Los usuarios disfrutan del **soporte al cliente receptivo** de Dialpad, apreciando las rápidas resoluciones y la comunicación efectiva para sus problemas. - Los usuarios valoran las **funciones de transcripción e integración con CRM** de Dialpad Support, mejorando la eficiencia en las comunicaciones con los clientes. - Los usuarios aprecian los **tiempos de respuesta rápidos** del soporte de Dialpad, abordando eficazmente los problemas con asistencia pronta. ##### Cons - Los usuarios encuentran que el **pobre soporte al cliente** de Dialpad Support consume mucho tiempo y a menudo no es útil para resolver problemas. - Los usuarios experimentan **retrasos en la conexión de llamadas** y encuentran que la funcionalidad de informes y de la aplicación es deficiente, lo que afecta su experiencia general. - Los usuarios están frustrados con el **soporte retrasado** , lo que hace que sea difícil obtener asistencia urgente cuando más se necesita. - Los usuarios experimentan **problemas con el marcador** , incluyendo retrasos, inexactitudes en la cola de llamadas y desafíos con los informes y la utilización de la aplicación. - Los usuarios experimentan tiempos de espera **frustrantemente largos** para las respuestas, especialmente durante las horas pico, lo que dificulta resoluciones rápidas. #### What Are Recent G2 Reviews of Dialpad Support? **["Configuración fácil, precios justos e integraciones sólidas con Halo PSA y Slack"](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-12836209) **["Revisión Actualizada de Dialpad"](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/es/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [¿Para qué se utiliza Dialpad Sell?](https://www.g2.com/es/discussions/what-is-dialpad-sell-used-for) - [¿Para qué se utiliza el Centro de Contacto de Dialpad?](https://www.g2.com/es/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [Assembled AI](https://www.g2.com/products/assembled-ai/reviews) Assembled AI is an AI-powered customer support automation and workforce management platform built for modern support and contact center teams. It enables organizations to deploy AI agents across chat, email, and voice while equipping human agents with real-time AI assistance to improve speed, quality, and operational efficiency. As a support automation platform, Assembled AI allows teams to launch autonomous AI agents that can fully resolve customer inquiries end to end. These AI agents answer questions, execute account-level actions, follow complex workflows, and adhere to brand voice and compliance guardrails. This helps organizations increase deflection, reduce average handle time (AHT), and scale support without proportionally increasing headcount. For conversations that require human involvement, Assembled AI provides AI agent assist capabilities directly within existing ticketing and CRM systems. The platform surfaces knowledge, drafts responses, recommends next-best actions, and enables one-click task execution. This improves first-contact resolution, accelerates new agent ramp time, and increases overall customer satisfaction (CSAT). Unlike standalone chatbots or generic AI tools, Assembled AI integrates directly into existing support operations. It is designed to work alongside established processes, policies, and escalation paths rather than replacing them. In addition to AI automation, Assembled offers workforce management features including AI-powered forecasting, scheduling, and performance visibility across both AI agent and human support channels. This unified approach gives support leaders a comprehensive view of capacity, automation impact, and cost optimization. Assembled AI helps support organizations automate phone, chat, and email support, improve service quality, and operate more efficiently as customer volume and complexity grow. **Average Rating:** 4.8/5.0 **Total Reviews:** 25 #### Who Is the Company Behind Assembled AI? - **Seller:** [Assembled](https://www.g2.com/sellers/assembled) - **Company Website:** www.assembled.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @assembledhq 372 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54c7ff050add5f1b54c5fd19f89d60db0fd4745384537f7eecda6ae88d185611&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26571599%2F&secure%5Burl_type%5D=linkedin_company_website) 133 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Assembled AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Assembled AI, making it simple to learn and implement swiftly. - Users value the **exceptional customer support** from Assembled AI, enhancing collaboration and satisfaction throughout the development process. - Users commend Assembled AI for its **responsive customer support** and deep collaboration, enhancing their customer service experience. - Users appreciate the **helpful support** from Assembled AI, enhancing customer service with effective collaboration and responsiveness. - Users value the **deep partnership and customization** from Assembled AI, enhancing their customer support efficiency and reliability. ##### Cons - Users face **integration issues** with Assembled AI, particularly when syncing with Salesforce and Zendesk limitations. - Users experience **slow loading** times with Assembled AI, affecting the responsiveness during tasks like drafting emails. - Users experience occasional **slow performance** with Assembled AI, impacting response times and overall user experience. - Users note the need for **improvements in nuanced handling and integration flexibility** to enhance Assembled AI's effectiveness. - Users find a **steep learning curve** with Assembled AI, especially related to the QA UI and automation training. #### What Are Recent G2 Reviews of Assembled AI? **["Assembled was finally the one that nailed a true agile support AI chatbot product that will scale"](https://www.g2.com/survey_responses/assembled-ai-review-11730845)** **Rating:** 4.5/5.0 stars _— Eric C._ [Read full review](https://www.g2.com/survey_responses/assembled-ai-review-11730845) **["Fantastic Product and Team—Great Experience from Day One!"](https://www.g2.com/survey_responses/assembled-ai-review-13057919)** **Rating:** 5.0/5.0 stars _— KayLee R._ [Read full review](https://www.g2.com/survey_responses/assembled-ai-review-13057919) ### [Tidio](https://www.g2.com/es/products/tidio/reviews) Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,894 #### Who Is the Company Behind Tidio? - **Vendedor:** [Tidio](https://www.g2.com/es/sellers/tidio) - **Año de fundación:** 2013 - **Ubicación de la sede:** San Francisco, California - **Twitter:** @tidiocx 1,306 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Venta al por Menor, Marketing y publicidad - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **facilidad de uso** de Tidio, mejorando la comunicación del equipo y proporcionando una interacción fluida con los clientes. - Los usuarios aprecian Tidio por sus **capacidades de soporte al cliente inmediato** , mejorando el compromiso y la satisfacción con asistencia oportuna. - Los usuarios están impresionados por el **eficiente chatbot de IA** de Tidio, que mejora la comunicación y el soporte al cliente durante los momentos de mayor actividad. - Los usuarios elogian la **fácil configuración** de Tidio, haciendo que la configuración inicial sea fluida y eficiente para comenzar rápidamente. - A los usuarios les encantan las **funciones de interacción en tiempo real** de Tidio, haciendo que la interacción con el cliente sea fluida y efectiva en múltiples plataformas. ##### Cons - Los usuarios encuentran Tidio **caro** , especialmente para los freelancers que buscan opciones de licencia asequibles que satisfagan sus necesidades. - Los usuarios encuentran que las **funciones faltantes** en Tidio, como la geolocalización, son costosas y carecen de flexibilidad. - Los usuarios encuentran frustrante la **personalización limitada** de Tidio, deseando tener más control sobre la configuración y los flujos de trabajo del chatbot. - Los usuarios encuentran que los precios de Tidio son **demasiado caros** y sugieren un modelo de pago más flexible para una mejor asequibilidad. - Los usuarios desean **más funciones** en Tidio, como estilos adicionales de chatbot y capacidades de edición mejoradas en dispositivos móviles. #### What Are Recent G2 Reviews of Tidio? **["Compromiso Eficiente con el Cliente, Configuración Fácil"](https://www.g2.com/es/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/es/survey_responses/tidio-review-13183557) **["Tablero limpio y personalizable con integración fluida de chatbot en WordPress"](https://www.g2.com/es/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/es/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [¿Cómo puedo configurar y optimizar chatbots en Tidio para mi sitio de comercio electrónico?](https://www.g2.com/es/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [¿Para qué se utiliza Tidio?](https://www.g2.com/es/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [¿Cómo desinstalo Tidio?](https://www.g2.com/es/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/es/discussions/is-tidio-safe) - 7 comments - [¿Cómo se usa Tidio?](https://www.g2.com/es/discussions/how-do-you-use-tidio) - 2 comments ### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 #### Who Is the Company Behind Ada? - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada\_cx 1,943 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website) 775 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Medium, 20% Small #### What Do G2 Reviewers Say About Ada? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. - Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. - Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. - Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. - Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. ##### Cons - Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. - Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. - Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. - Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. - Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. #### What Are Recent G2 Reviews of Ada? **["Enhancing Customer Support with Powerful Integrations"](https://www.g2.com/survey_responses/ada-review-12382752)** **Rating:** 4.5/5.0 stars _— Victor W._ [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) **["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)** **Rating:** 5.0/5.0 stars _— Danielle G._ [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) **["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)** **Rating:** 5.0/5.0 stars _— Mayank S._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Regal](https://www.g2.com/products/regal/reviews) Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### Who Is the Company Behind Regal? - **Seller:** [Regal Voice](https://www.g2.com/sellers/regal-voice) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5719005291e7e7b7b9c6ad61ad4b04ca326fc645a41943dd427847041a74b472&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fregal-io%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 76% Medium, 20% Small #### What Do G2 Reviewers Say About Regal? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments. - Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity. - Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency. - Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless. - Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively. ##### Cons - Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities. - Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use. - Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality. - Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows. - Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience. #### What Are Recent G2 Reviews of Regal? **["Effortless Automation and Outstanding Support"](https://www.g2.com/survey_responses/regal-review-12064580)** **Rating:** 5.0/5.0 stars _— Sudeep P._ [Read full review](https://www.g2.com/survey_responses/regal-review-12064580) **["Knowledgeable Experts and a Human Touch"](https://www.g2.com/survey_responses/regal-review-13060961)** **Rating:** 5.0/5.0 stars _— Vince F._ [Read full review](https://www.g2.com/survey_responses/regal-review-13060961) ### [Kustomer](https://www.g2.com/products/kustomer/reviews) Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. **Average Rating:** 4.4/5.0 **Total Reviews:** 533 #### Who Is the Company Behind Kustomer? - **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer) - **Company Website:** www.kustomer.com - **Year Founded:** 2015 - **HQ Location:** Short Hills, US - **Twitter:** @kustomer 2,203 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Member Experience Associate - **Top Industries:** Consumer Services, Retail - **Company Size:** 65% Medium, 21% Small #### What Do G2 Reviewers Say About Kustomer? _AI-generated summary from verified user reviews_ ##### Pros - Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. - Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. - Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. - Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. - Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. ##### Cons - Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. - Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. - Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. - Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. - Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. #### What Are Recent G2 Reviews of Kustomer? **["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)** **Rating:** 4.0/5.0 stars _— Sangram Z._ [Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487) **["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)** **Rating:** 4.5/5.0 stars _— Austin J._ [Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298) #### What Are G2 Users Discussing About Kustomer? - [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for) ### [Dust](https://www.g2.com/products/dust-dust/reviews) Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 79 #### Who Is the Company Behind Dust? - **Seller:** [Dust](https://www.g2.com/sellers/dust-0a447854-359e-43a8-a905-8d9756c54386) - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **Twitter:** @DustHQ 11,894 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e1a2a7c7a0254d2230ac04786ec61531d0585dbb065384a7accc93c0ae8430f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdust-tt%2F&secure%5Burl_type%5D=linkedin_company_website) 144 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Medium, 35% Small #### What Do G2 Reviewers Say About Dust? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ability to build personal assistants** , enhancing their productivity and effectively using AI technology. - Users value the **customization options** in Dust, allowing easy creation and tailoring of AI agents for their needs. - Users appreciate the **ease of use** in Dust, enjoying its user-friendly interface and seamless collaboration features. - Users value the **flexibility** of Dust, enabling easy customization and collaboration while ensuring data privacy. - Users appreciate the **user-friendly interface** of Dust, which seamlessly combines simplicity with powerful capabilities for collaboration. #### What Are Recent G2 Reviews of Dust? **["Build Powerful Agents in Minutes with Dust"](https://www.g2.com/survey_responses/dust-review-13218511)** **Rating:** 4.5/5.0 stars _— Maxime D._ [Read full review](https://www.g2.com/survey_responses/dust-review-13218511) **["Amazing tool from an amazing team"](https://www.g2.com/survey_responses/dust-review-10998007)** **Rating:** 5.0/5.0 stars _— Yanis B._ [Read full review](https://www.g2.com/survey_responses/dust-review-10998007) ### [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale. With monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together. Beyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done. monday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on. Because monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place. Today, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business. **Average Rating:** 4.7/5.0 **Total Reviews:** 16,602 #### Who Is the Company Behind monday AI Work Platform? - **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Company Website:** monday.com - **Year Founded:** 2012 - **HQ Location:** Tel Aviv - **Twitter:** @mondaydotcom 40,761 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website) 3,837 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 61% Small, 30% Medium #### What Do G2 Reviewers Say About monday AI Work Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively. - Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication. - Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform. - Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information. - Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management. ##### Cons - Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI. - Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets. - Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities. - Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities. - Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams. #### What Are Recent G2 Reviews of monday AI Work Platform? **["Streamlined Our Team's Daily Workflows"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13219323)** **Rating:** 4.5/5.0 stars _— Rhose A._ [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13219323) **["Easy Collaboration, Smart Automations, and Great Value with monday AI Work Platform"](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13222093)** **Rating:** 5.0/5.0 stars _— Silvia G._ [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13222093) #### What Are G2 Users Discussing About monday AI Work Platform? - [How do I utilize monday dev's development features for building custom workflow apps?](https://www.g2.com/discussions/how-do-i-utilize-monday-dev-s-development-features-for-building-custom-workflow-apps) - [What sets monday.com apart from other project management tools in terms of user experience and customization?](https://www.g2.com/discussions/what-sets-monday-com-apart-from-other-project-management-tools-in-terms-of-user-experience-and-customization) - 3 upvotes - [What is monday marketer used for?](https://www.g2.com/discussions/what-is-monday-marketer-used-for) - [Is Monday com any good?](https://www.g2.com/discussions/is-monday-com-any-good) - 10 upvotes - [Does Monday com have a chat feature?](https://www.g2.com/discussions/does-monday-com-have-a-chat-feature) - 5 upvotes ### [Laivly](https://www.g2.com/products/laivly/reviews) Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 #### Who Is the Company Behind Laivly? - **Seller:** [Laivly](https://www.g2.com/sellers/laivly) - **Company Website:** laivly.com - **Year Founded:** 2021 - **HQ Location:** Winnipeg, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43bec9544ddcfaf8afb91d906edd7c414c7e0cf34c52b96796d3ad657e716b40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flaivly%2F&secure%5Burl_type%5D=linkedin_company_website) 142 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Retail - **Company Size:** 37% Small, 31% Medium #### What Do G2 Reviewers Say About Laivly? _AI-generated summary from verified user reviews_ ##### Pros - Users find Laivly **extremely helpful** for SIDD transcription, enhancing efficiency and ensuring important details are captured. - Users commend Laivly for its **responsive customer support** , ensuring quick issue resolution and enhancing user experience. - Users find Laivly to be **incredibly user-friendly** , enhancing work efficiency with its intuitive interface and seamless implementation. - Users highlight the **efficiency** of Laivly, streamlining workflows and enhancing productivity with its user-friendly features. - Users find the **setup process easy and fast** , enabling quick integration and efficient use of Laivly's features. ##### Cons - Users report **inaccuracies in transcriptions** that hinder note-taking and misinterpret professional language, affecting usability. - Users note a **steep initial learning curve** for advanced features, though support eases the process over time. - Users experience a **poor understanding** from Laivly, resulting in incorrect transcriptions and misinterpretations during calls. - Users experience **software bugs** with Laivly that hinder functionality and require extensive communication for resolutions. - Users feel that the **real-time guidance feature** of Laivly requires further improvement for a better experience. #### What Are Recent G2 Reviews of Laivly? **["Real-Time Knowledge Surfacing and Predictive Notes That Boost Agent Consistency"](https://www.g2.com/survey_responses/laivly-review-13160967)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/laivly-review-13160967) **["Streamlines Salesforce Integration, Minor Speed Hiccups"](https://www.g2.com/survey_responses/laivly-review-12814790)** **Rating:** 4.0/5.0 stars _— Kyra B._ [Read full review](https://www.g2.com/survey_responses/laivly-review-12814790) ### [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 420 #### Who Is the Company Behind Botpress? - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress 2,651 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website) 98 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small, 15% Medium #### What Do G2 Reviewers Say About Botpress? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. - Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. - Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. - Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. - Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. ##### Cons - Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. - Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. - Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. - Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. #### What Are Recent G2 Reviews of Botpress? **["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/botpress-review-13121470) **["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)** **Rating:** 4.5/5.0 stars _— Cristian C._ [Read full review](https://www.g2.com/survey_responses/botpress-review-13096353) #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### [Quiq](https://www.g2.com/products/quiq/reviews) Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### Who Is the Company Behind Quiq? - **Seller:** [Quiq, Inc.](https://www.g2.com/sellers/quiq-inc) - **Year Founded:** 2015 - **HQ Location:** Bozeman, MT - **Twitter:** @goquiq 199 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5917e9e8f22311c276c5af63f1ba3a33cb7d116767b73a6b1c8cbdd869adf503&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17962526%2F&secure%5Burl_type%5D=linkedin_company_website) 106 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Services - **Company Size:** 49% Medium, 31% Small #### What Do G2 Reviewers Say About Quiq? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Quiq for its **fast and effective customer support** , making interactions seamless across multiple channels. - Users appreciate the **ease of use** of Quiq, simplifying customer support and saving valuable time. - Users commend Quiq for its **exceptional support and responsiveness** , leading to improved customer and agent experiences. - Users appreciate the **flexible capabilities** of Quiq's AI, benefiting from comprehensive reporting and seamless integration. - Users commend Quiq for its **exceptional customer satisfaction** , highlighting responsiveness and seamless omnichannel messaging capabilities. ##### Cons - Users note that **delays** in ticket processing and execution times can impact their overall experience with Quiq. - Users note a **slight learning curve** for advanced features in Quiq, which can challenge new business users. - Users find the **learning curve steep** for advanced features of Quiq, especially for business-related tasks. - Users find the **usage limitations** of Quiq frustrating, especially regarding reporting and the lack of CRM integration. - Users have noticed **delayed responses** from Quiq, although some see improvements in processing times over time. #### What Are Recent G2 Reviews of Quiq? **["Quiq Has Been a Best‑in‑Class Partner"](https://www.g2.com/survey_responses/quiq-review-12377166)** **Rating:** 5.0/5.0 stars _— Verified User in Entertainment_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12377166) **["Great Product Roadmap and an Exceptional Team That Makes the Magic Happen"](https://www.g2.com/survey_responses/quiq-review-12339642)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Electronics_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12339642) #### What Are G2 Users Discussing About Quiq? - [What is Quiq Messaging used for?](https://www.g2.com/discussions/what-is-quiq-messaging-used-for) - [What are the uses of SMS?](https://www.g2.com/discussions/what-are-the-uses-of-sms) - [What's the difference between messages and messaging?](https://www.g2.com/discussions/what-s-the-difference-between-messages-and-messaging) - [What messaging app should I use?](https://www.g2.com/discussions/what-messaging-app-should-i-use) - [What is chat mode in messages?](https://www.g2.com/discussions/what-is-chat-mode-in-messages) ### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint. **Average Rating:** 4.3/5.0 **Total Reviews:** 165 #### Who Is the Company Behind Forethought? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Medium, 21% Small #### What Do G2 Reviewers Say About Forethought? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. - Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. - Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. - Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. - Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. ##### Cons - Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. - Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. - Users find the **cost per deflection model** to be a significant downside despite overall service quality. - Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. - Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. #### What Are Recent G2 Reviews of Forethought? **["Tailor-Made Customer Interactions and Stellar Support"](https://www.g2.com/survey_responses/forethought-review-11113240)** **Rating:** 5.0/5.0 stars _— Verified User in Utilities_ [Read full review](https://www.g2.com/survey_responses/forethought-review-11113240) **["Efficient Setup and Insightful Analytics with Forethought"](https://www.g2.com/survey_responses/forethought-review-10010927)** **Rating:** 4.5/5.0 stars _— Alex K._ [Read full review](https://www.g2.com/survey_responses/forethought-review-10010927) #### What Are G2 Users Discussing About Forethought? - [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment ### [Haptik](https://www.g2.com/products/haptik/reviews) Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more. **Average Rating:** 4.5/5.0 **Total Reviews:** 164 #### Who Is the Company Behind Haptik? - **Seller:** [Haptik](https://www.g2.com/sellers/haptik) - **Year Founded:** 2013 - **HQ Location:** New York, US - **Twitter:** @haptik 5,970 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 309 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 50% Medium, 29% Large #### What Do G2 Reviewers Say About Haptik? _AI-generated summary from verified user reviews_ ##### Pros - Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device. - Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience. - Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs. - Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency. - Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively. ##### Cons - Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations. - Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions. - Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality. - Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik. - Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency. #### What Are Recent G2 Reviews of Haptik? **["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/haptik-review-13197589) **["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)** **Rating:** 5.0/5.0 stars _— Kishore K._ [Read full review](https://www.g2.com/survey_responses/haptik-review-11459884) #### What Are G2 Users Discussing About Haptik? - [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for) - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/mid-market?order=g2_score#product-list) - [1](/categories/ai-customer-support-agents/mid-market?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Core HR Software](https://www.g2.com/categories/core-hr) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Identity Verification Software](https://www.g2.com/categories/identity-verification) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)