# Top Free AI Customer Support Agents Software - Page 3 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 556 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 82,400+ Authentic Reviews - 556+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1371397&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-11T22%3A44%3A57Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fcategory_id%3Dai-customer-support-agents%26page%3D3&secure%5Btoken%5D=861773c293be462bff9d1030e2bb88ec183aa6355dd6f5e814ed0373375718ff&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Aissist.io](https://www.g2.com/products/aissist-io/reviews) Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io. **Average Rating:** 4.9/5.0 **Total Reviews:** 41 #### Who Is the Company Behind Aissist.io? - **Seller:** [Aissist.io](https://www.g2.com/sellers/aissist-io) - **Company Website:** aissist.io - **HQ Location:** San Jose, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecf64f40f6ad1081393ecb6daff4e587f1c8453df96d4e39dc7a826f13c83572&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faissist%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 76% Small, 22% Medium #### What Do G2 Reviewers Say About Aissist.io? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **helpfulness** of Aissist.io, appreciating its task completion abilities and context understanding for smoother interactions. - Users praise Aissist.io for its **real automation efficiency** , enabling faster responses and improved customer satisfaction. - Users appreciate the **ease of use** of Aissist.io, highlighting its intuitive interface and seamless integration. - Users find Aissist.io's **setup ease** impressive, enabling quick deployment tailored to specific needs in under an hour. - Users value the **effective conversations management** of Aissist.io, enhancing customer interactions and improving satisfaction scores. ##### Cons - Users find the **limited customization** options restrict their ability to tailor the interface to their needs. - Users find the **limited AI capabilities** in voice and efficiency to be a constraint in their experience. - Users find Aissist.io to have a **challenging learning curve** , making it overwhelming for beginners to set up effectively. - Users feel that Aissist.io suffers from a **poor interface design** , lacking guidance and customization options. - Users find the **reporting insufficient** , requesting more detailed insights into agent performance and ticket resolution metrics. #### What Are Recent G2 Reviews of Aissist.io? **["Smart end-to-end automation that fixes customer accounts in minutes"](https://www.g2.com/survey_responses/aissist-io-review-13226838)** **Rating:** 5.0/5.0 stars _— Mark B._ [Read full review](https://www.g2.com/survey_responses/aissist-io-review-13226838) **["Accurate, On-Brand AI Support That Cut Our Service Costs in Half"](https://www.g2.com/survey_responses/aissist-io-review-13235795)** **Rating:** 5.0/5.0 stars _— Oswaldo O._ [Read full review](https://www.g2.com/survey_responses/aissist-io-review-13235795) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["A must-have for shared inboxes!"](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952)** **Rating:** 5.0/5.0 stars _— Sławomir P._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952) ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)** **Rating:** 4.0/5.0 stars _— Ruben B._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 #### Who Is the Company Behind KODIF? - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39f04474eccf15b6566e9d07708618e58656eab0e79f6a07f4d2b26726af290d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkodifai%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Goods - **Company Size:** 71% Medium, 19% Small #### What Do G2 Reviewers Say About KODIF? _AI-generated summary from verified user reviews_ ##### Pros - Users find KODIF incredibly **easy to use** , appreciating its intuitive interface and efficient information handling capabilities. - Users find the **helpful support team** at Kodif invaluable for customization and efficient service delivery. - Users appreciate the **responsive customer support** from Kodif, enhancing efficiency and improving overall service delivery. - Users highlight KODIF's **efficiency** , enjoying streamlined tasks and faster responses that enhance productivity and customer satisfaction. - Users value the **automation functionalities** of Kodif, enhancing efficiency and streamlining customer support processes. ##### Cons - Users note the **complexity of automations** in KODIF, often requiring engineer assistance for optimal setup. - Users face **integration difficulties** with KODIF, requiring custom solutions that complicate setup and management. - Users face **integration challenges** with KODIF, requiring extra engineering support for effective data handoffs and functionality. - Users find the **lack of integrations** with KODIF challenging, requiring extra engineering support for effective setup. - Users face a slight **learning curve** with the UI, but it improves quickly with inquiries and support. #### What Are Recent G2 Reviews of KODIF? **["Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement"](https://www.g2.com/survey_responses/kodif-review-12704371)** **Rating:** 4.0/5.0 stars _— Saad M._ [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) **["Unmatched AI Performance and Exceptional Support with KODIF"](https://www.g2.com/survey_responses/kodif-review-11918921)** **Rating:** 5.0/5.0 stars _— Lauryn D._ [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) ### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 101 #### Who Is the Company Behind yellow.ai? - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai 1,550 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 850 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About yellow.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels. - Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience. - Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support. - Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms. - Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms. ##### Cons - Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively. - Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology. - Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience. - Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations. - Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges. #### What Are Recent G2 Reviews of yellow.ai? **["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)** **Rating:** 5.0/5.0 stars _— Adapa Chaitanya M._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) **["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)** **Rating:** 4.5/5.0 stars _— AVANI S._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 99 #### Who Is the Company Behind Capacity? - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity 522 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website) 705 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Medium, 34% Small #### What Do G2 Reviewers Say About Capacity? _AI-generated summary from verified user reviews_ ##### Pros - Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. - Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. - Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. - Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. - Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. ##### Cons - Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. - Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. - Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. - Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. - Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. #### What Are Recent G2 Reviews of Capacity? **["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13198245) **["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)** **Rating:** 5.0/5.0 stars _— jamsheed I._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13204944) #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews) Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway. **Average Rating:** 4.9/5.0 **Total Reviews:** 91 #### Who Is the Company Behind Chatway Live Chat? - **Seller:** [Chatway](https://www.g2.com/sellers/chatway) - **Year Founded:** 2014 - **HQ Location:** Tel Aviv, IL - **Twitter:** @chatway\_inc 12 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 91% Small, 3% Medium #### What Do G2 Reviewers Say About Chatway Live Chat? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient. - Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant. - Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management. - Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams. - Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites. ##### Cons - Users feel that the **customization options are limited** , wishing for more control over design and features. - Users find the service **expensive** , wishing for a more scalable pricing model based on user count. - Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history. - Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours. - Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire. #### What Are Recent G2 Reviews of Chatway Live Chat? **["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)** **Rating:** 5.0/5.0 stars _— Moshe F S._ [Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903) **["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)** **Rating:** 5.0/5.0 stars _— salman i._ [Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429) ### [Bland](https://www.g2.com/products/bland/reviews) Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong. **Average Rating:** 5.0/5.0 **Total Reviews:** 10 #### Who Is the Company Behind Bland? - **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai) - **Company Website:** bland.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86bb9d70fad8b48cd7dff4a449347d1f74c3f5564b00efed0188af8949a5a39f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbland-ai&secure%5Burl_type%5D=linkedin_company_website) 112 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 82% Small, 18% Medium #### What Do G2 Reviewers Say About Bland? _AI-generated summary from verified user reviews_ ##### Pros - Users find Bland AI to be **extremely easy to use** , making setup and integration a simple process. - Users praise the **powerful and easy-to-use platform** of Bland AI for building complex and engaging voice agents. - Users value the **powerful and easy-to-use platform** of Bland AI for creating effective voice agents effortlessly. - Users love Bland for its **powerful conversational AI** that enhances engagement and outperforms human interaction. - Users appreciate the **easy integrations** offered by Bland AI, making setup and connectivity with apps seamless and efficient. ##### Cons - Users find Bland to have **complex features** , but appreciate the available resources for training and support. - Users find the platform **somewhat complex** , though improvements and resources help ease the learning process. - Users find the **setup process complex** , but appreciate the improving tools and helpful training resources offered by Bland. - Users find Bland's interface **complex and not very user-friendly** , but note improvements and helpful training resources. - Users find the platform a bit **difficult to learn** , though improvements and resources are helping ease the process. #### What Are Recent G2 Reviews of Bland? **["Bland is a One-Stop-Shop for Voice AI and an Industry Leader in this space."](https://www.g2.com/survey_responses/bland-review-12886609)** **Rating:** 5.0/5.0 stars _— Jennifer E._ [Read full review](https://www.g2.com/survey_responses/bland-review-12886609) **["From Zero to Voice Escalation in Hours with Bland AI"](https://www.g2.com/survey_responses/bland-review-12708180)** **Rating:** 4.0/5.0 stars _— Usman J._ [Read full review](https://www.g2.com/survey_responses/bland-review-12708180) ### [CoSupport AI](https://www.g2.com/products/cosupport-ai-2025-07-17/reviews) CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 #### Who Is the Company Behind CoSupport AI? - **Seller:** [CoSupport AI](https://www.g2.com/sellers/cosupport-ai) - **Year Founded:** 2020 - **HQ Location:** 5356 Hermitage Ave., Valley Village, CA, 91607, US - **Twitter:** @cosupportai 76 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8992e6ec2bdfe95831913786724ed6501e939cf62865e15198a70bc42196626&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98213887%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Small, 38% Medium #### What Do G2 Reviewers Say About CoSupport AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **fast integration and precise responses** from CoSupport AI, enhancing overall customer satisfaction significantly. - Users value the **time-saving capabilities** of CoSupport AI, achieving significant results without interrupting daily workflows. - Users highlight the **efficiency** of CoSupport AI, achieving faster response times and streamlined workflows effortlessly. - Users value the **accurate and precise responses** of CoSupport AI, enhancing support capabilities without expanding teams. - Users value the **accurate responses and automation** provided by CoSupport AI, significantly enhancing their support efficiency. ##### Cons - Users find the **difficult setup** of CoSupport AI tedious, though support from the team is appreciated. - Users find the **difficult implementation** of CoSupport AI challenging, hindering effective onboarding and team integration. - Users find the **integration difficulty** with CoSupport AI challenging, complicating the onboarding process and teamwork. - Users find the **learning curve challenging** , requiring time and effort for setup and adjustments with CoSupport AI. - Users find the **initial onboarding setup difficult** , making team integration a challenging experience with CoSupport AI. #### What Are Recent G2 Reviews of CoSupport AI? **["Great for Customer Support Efficiency"](https://www.g2.com/survey_responses/cosupport-ai-review-12579802)** **Rating:** 5.0/5.0 stars _— Stephen M._ [Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-12579802) **["An AI Agent That's Helpful"](https://www.g2.com/survey_responses/cosupport-ai-review-11589593)** **Rating:** 5.0/5.0 stars _— Matthew B._ [Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-11589593) ### [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,169 #### Who Is the Company Behind ElevenLabs? - **Seller:** [Eleven Labs](https://www.g2.com/sellers/eleven-labs-1235fa78-9455-4719-b9e0-9bae6a18eb20) - **Company Website:** elevenlabs.io - **Year Founded:** 2022 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9fc0487e027832faf829a9c6fd9526ef0b719df1cf0fa0e9fa27288cd19dca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felevenlabsio%2F&secure%5Burl_type%5D=linkedin_company_website) 957 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 72% Small, 7% Medium #### What Do G2 Reviewers Say About ElevenLabs? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of ElevenLabs, finding it straightforward and enjoyable for various tasks. - Users value the **impressive voice quality** of ElevenLabs, which enhances realism and reduces stress in content creation. - Users admire the **speed and reliability** of ElevenLabs, enhancing efficiency in voiceovers and content creation. - Users appreciate the **impressive voice quality and variety** of ElevenLabs, making it easy to create seamless voice agents. - Users appreciate the **easy setup** of ElevenLabs, allowing for a smooth and hassle-free integration into their workflows. ##### Cons - Users find the **pricing structure expensive** , especially with credits depleting quickly and no rollover for unused ones. - Users note that directing AI voice talent is **harder than advertised** , with usability issues affecting overall experience. - Users express concerns about **pricing issues** , citing limited credits and a 'use it or lose it' policy as frustrating. - Users note the **missing features** like custom datasets and flexible pricing, impacting usability and budget management. - Users face notable **pronunciation issues** , especially with roman numerals and acronyms, impacting the overall experience. #### What Are Recent G2 Reviews of ElevenLabs? **["Excellent text-to-speech quality that helps reduce screen fatigue"](https://www.g2.com/survey_responses/elevenlabs-review-13229079)** **Rating:** 4.0/5.0 stars _— Abhishek S._ [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13229079) **["ElevenLabs: Easy-to-Use UI With Excellent AI Voices"](https://www.g2.com/survey_responses/elevenlabs-review-13218011)** **Rating:** 4.5/5.0 stars _— Ayush C._ [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13218011) ### [IntelePeer](https://www.g2.com/products/intelepeer/reviews) IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: \* Delivering human-like interactions that drive meaningful outcomes and insights. \* Providing rapid, safe, and automated AI solutions with the fastest time-to-value. \* Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. \* Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last. **Average Rating:** 3.8/5.0 **Total Reviews:** 9 #### Who Is the Company Behind IntelePeer? - **Seller:** [IntelePeer Cloud Communications](https://www.g2.com/sellers/intelepeer-cloud-communications) - **Year Founded:** 2003 - **HQ Location:** Dania, Florida, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69fb2369a91a79e38a1e988e7b1ef469d0a430965811761ff98a4237687bb21b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelepeer%2F&secure%5Burl_type%5D=linkedin_company_website) 299 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 30% Medium #### What Do G2 Reviewers Say About IntelePeer? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **reliable service quality** of IntelePeer, highlighting its consistent performance and effectiveness. ##### Cons - Users report significant issues with **account management** , facing billing errors and unresponsive support throughout the process. - Users report significant **billing issues** with IntelePeer, facing unexpected charges and poor customer support for resolutions. - Users are frustrated with the **lack of cost transparency** leading to unexpected charges and billing issues. - Users express frustration over IntelePeer's **high and inconsistent charges** , leading to dissatisfaction and billing confusion. - Users experience **poor customer support** from IntelePeer, with issues unresolved and inadequate responses hampering overall satisfaction. #### What Are Recent G2 Reviews of IntelePeer? **["IntelePeer: A Promising Platform for AI-Powered Communication Automation with Room for Growth"](https://www.g2.com/survey_responses/intelepeer-review-11459127)** **Rating:** 4.5/5.0 stars _— Bhanu P._ [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11459127) **["Easy to Use"](https://www.g2.com/survey_responses/intelepeer-review-11556866)** **Rating:** 5.0/5.0 stars _— Kavin K._ [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11556866) #### What Are G2 Users Discussing About IntelePeer? - [What is IntelePeer used for?](https://www.g2.com/discussions/what-is-intelepeer-used-for) ### [Intelswift](https://www.g2.com/products/intelswift/reviews) Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 #### Who Is the Company Behind Intelswift? - **Seller:** [Intelswift](https://www.g2.com/sellers/intelswift) - **Year Founded:** 2023 - **HQ Location:** Tallin, EE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35579cbd3b970d824f6e2a388997f6e1cc15e42bc3c5b536a9a90b7f6dbebe60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelswift%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 35% Small, 20% Medium #### What Do G2 Reviewers Say About Intelswift? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Intelswift for its **automation capabilities** , streamlining customer support and saving valuable time for teams. - Users find Intelswift to be **extremely user-friendly** , appreciating the quick setup and intuitive interface that simplifies support tasks. - Users highlight the **efficiency** of Intelswift, benefiting from streamlined communication and improved response times across multiple channels. - Users love Intelswift's **AI Copilot** for automating tasks and unifying support channels, enhancing team efficiency and decision-making. - Users appreciate the **automation features** of Intelswift, which streamline support tasks and significantly enhance efficiency. ##### Cons - Users highlight a **steep learning curve** for advanced features and a complex interface that may hinder new user experience. - Users suggest that **search and filtering improvements** are essential for a more efficient and organized experience. - Users find the **interface not intuitive** , especially new users struggling with advanced features and customization options. - Users find the **difficult setup** of Intelswift time-consuming, particularly when configuring advanced features and automation workflows. - Users note **limited customization** options, finding the setup for specific workflows and tone adjustments time-consuming and complex. #### What Are Recent G2 Reviews of Intelswift? **["Excellent AI Support Automation for IT Services, minor setup Learning Curve"](https://www.g2.com/survey_responses/intelswift-review-12553126)** **Rating:** 5.0/5.0 stars _— Nisha k._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12553126) **["Helpful For automating Patient support and live Chat"](https://www.g2.com/survey_responses/intelswift-review-12580527)** **Rating:** 5.0/5.0 stars _— Hannalind G._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12580527) ### [Myna](https://www.g2.com/products/myna/reviews) Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features. **Average Rating:** 5.0/5.0 **Total Reviews:** 39 #### Who Is the Company Behind Myna? - **Seller:** [Myna](https://www.g2.com/sellers/myna) - **Company Website:** myna.cx - **Year Founded:** 2024 - **HQ Location:** N/A - **Twitter:** @mynacx - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=864809fe4a8dc55899628752c602e4c83057e59351ead8d4df8c9e4cc38fadb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyna-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 38% Small, 33% Medium #### What Are Recent G2 Reviews of Myna? **["Effortlessly Updates Our AI, Streamlines Customer Interactions"](https://www.g2.com/survey_responses/myna-review-13061491)** **Rating:** 5.0/5.0 stars _— Keith B._ [Read full review](https://www.g2.com/survey_responses/myna-review-13061491) **["The built in lead nurturing keeps opportunities warm automatically"](https://www.g2.com/survey_responses/myna-review-13038939)** **Rating:** 5.0/5.0 stars _— Karen D._ [Read full review](https://www.g2.com/survey_responses/myna-review-13038939) ### [Sagepilot AI](https://www.g2.com/products/sagepilot-ai/reviews) Sagepilot AI is an end-to-end customer experience automation platform for customer service, sales, customer success, marketing, and operations teams. It enables organizations to deploy AI agents that manage customer conversations, complete approved workflows, and work alongside human teams across the full customer lifecycle. The platform brings together customer conversations, company knowledge, customer records, support tickets, marketing activity, and connected business systems in one workspace. This gives AI agents and employees access to the same context from the first inquiry through purchase, onboarding, support, delivery, retention, and repeat business. Sagepilot supports customer interactions across web chat, email, voice, SMS, WhatsApp, Instagram, and other social and messaging channels. AI agents can understand customer requests, retrieve relevant information, apply company policies, respond using approved knowledge, and escalate complex or sensitive cases to human teams with the complete conversation history. Customer service teams can use Sagepilot for product and service questions, account inquiries, order tracking, delivery updates, returns, exchanges, warranties, subscriptions, billing questions, ticket classification, and service-request routing. Sales and customer success teams can use it to qualify leads, answer pre-sales questions, recommend products or services, schedule appointments or demos, support onboarding, identify renewal opportunities, and transfer high-intent conversations to the appropriate employee. Marketing and retention teams can create customer segments and personalized workflows using conversation history, purchase activity, engagement data, and business events. Use cases include abandoned-cart recovery, post-purchase communication, renewal reminders, restock notifications, re-engagement, and win-back campaigns. Operations teams can monitor events such as delayed deliveries, failed payments, unresolved tickets, refund requests, and service issues. Based on configured permissions, AI agents can retrieve records, update tickets, trigger workflows, notify internal teams, and route exceptions for review. Sagepilot integrates with CRM systems, helpdesks, ecommerce platforms, payment providers, logistics tools, marketing platforms, ERP software, internal databases, and APIs. The platform also includes an omnichannel inbox, helpdesk automation, knowledge management, customer profiles, analytics, journey tools, approval controls, audit trails, escalation rules, and human handoff capabilities. Organizations use Sagepilot to automate repetitive customer-facing work, improve response times, maintain consistent service across channels, and coordinate customer support and operational workflows without relying on multiple disconnected tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 8 #### Who Is the Company Behind Sagepilot AI? - **Seller:** [Sagepilot AI](https://www.g2.com/sellers/sagepilot-ai) - **Year Founded:** 2024 - **HQ Location:** Bangalore, India, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=853429b3bb78f8cf7fd296f51a70c60e551d126bcb40734dc06313e2e607a79e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsagepilot-ai&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 63% Small, 38% Medium #### What Are Recent G2 Reviews of Sagepilot AI? **["SagePilot Delivers Tailored, Innovative AI Solutions That Reduce Workload"](https://www.g2.com/survey_responses/sagepilot-ai-review-13190917)** **Rating:** 5.0/5.0 stars _— Aachho J._ [Read full review](https://www.g2.com/survey_responses/sagepilot-ai-review-13190917) **["Sagepilot: Impressive AI Support Framework, Easy Integration, and Brilliant Performance"](https://www.g2.com/survey_responses/sagepilot-ai-review-13134401)** **Rating:** 5.0/5.0 stars _— Surya Tej C._ [Read full review](https://www.g2.com/survey_responses/sagepilot-ai-review-13134401) ### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside. **Average Rating:** 4.5/5.0 **Total Reviews:** 213 #### Who Is the Company Behind Zoom Virtual Agent? - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom 1,042,714 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website) 13,494 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Retail - **Company Size:** 73% Medium, 23% Small #### What Do G2 Reviewers Say About Zoom Virtual Agent? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents. - Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support. - Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience. - Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly. - Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency. ##### Cons - Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort. - Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness. - Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness. - Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance. - Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training. #### What Are Recent G2 Reviews of Zoom Virtual Agent? **["Efficient Automation with Excellent Support"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095)** **Rating:** 5.0/5.0 stars _— Zaid M._ [Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-12979095) **["Clean UI and Easy Setup, But Needs Better Spacing"](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486)** **Rating:** 4.5/5.0 stars _— Mehdi A._ [Read full review](https://www.g2.com/survey_responses/zoom-virtual-agent-review-13047486) #### What Are G2 Users Discussing About Zoom Virtual Agent? - [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) - 1 comment - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=2#product-list) - [1](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score#product-list) - [2](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=2#product-list) - 3 - [4](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=5#product-list) - [6](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=6#product-list) - [7](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=7#product-list) - … - [9](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=9#product-list) - [10](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=10#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?category_id=ai-customer-support-agents&order=g2_score&page=4#product-list) Spotlight Categories [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [Payment Processing Software](https://www.g2.com/categories/payment-processing) [SAP Store Software](https://www.g2.com/categories/sap-store) [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)