# Best AI Agents - Page 5 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents 2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents 3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels 5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* ## Top AI Agents at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,159 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,493 reviews) | — | "[Intuitive, Well-Designed Platform — Unified Profiles & Easy Device Management](https://www.g2.com/survey_responses/rippling-review-13046239)" | | 3 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,582 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 4 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (294 reviews) | M365-native workflow automation and summarization agents | "[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)" | | 5 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,132 reviews) | AI-assisted video editing with auto-captioning | "[Easy Video Editing with Quick Turnaround](https://www.g2.com/survey_responses/veed-review-11784336)" | | 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (622 reviews) | No-code conversational agent deployment across channels | "[Seamless Setup, User-Friendly AI Agents](https://www.g2.com/survey_responses/jotform-ai-agents-review-12869530)" | | 7 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,165 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,709 reviews) | Knowledge-base-grounded tier-1 support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 9 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (393 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | | 10 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-native AI agent deflection and ticketing | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | ## How Many AI Agents Products Does G2 Track? **Total Products under this Category:** 2,457 ### Category Stats (Jul 2026) - **Average Rating**: 4.64/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Actioneer (+16.67%) - Among all products in this category, Actioneer recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank AI Agents Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 276,200+ Authentic Reviews - 2,457+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI Agents Is Best for Your Use Case? - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Synthflow](https://www.g2.com/products/synthflow/reviews) - **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) --- **Sponsored** ### Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-07-03T13%3A24%3A26Z&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=574&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%3Fpage%3D51&secure%5Btoken%5D=5ecb394e4ff46e7e1fe68d342c28eda07c5f907cdca78029e86ce6403909203b&secure%5Burl%5D=https%3A%2F%2Fwww.zendesk.com%2Flp%2Fpl-support%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dpaidlisting%26utm_campaign%3DPL_G2C_AM_US_EN_N_Sup_Pro_AIClicks_T1_A_H%26utm_term%3DAIAgents&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI Agents Products in 2026? ### 1. [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically tracks customer issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. **Average Rating:** 4.7/5.0 **Total Reviews:** 110 **Who Is the Company Behind Pylon?** - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** https://www.usepylon.com/ - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/usepylon/ (153 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 19% Mid-Market #### What Are Pylon's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Case Management (6 reviews) - Efficiency (6 reviews) - Helpful (6 reviews) - Communication (5 reviews) **Cons:** - Missing Features (5 reviews) - Complex Setup (2 reviews) - Email Issues (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Pylon? *AI-generated summary from verified user reviews* **Pros:** - Users find Pylon's **ease of use** remarkable, enabling efficient team alignment and seamless integration into their operations. - Users love the **efficiency and organization** of Pylon's case management, enhancing support operations dramatically. - Users highlight the **efficiency** of Pylon, enjoying streamlined communication and real-time progress visualization. - Users love Pylon's **intuitive support features** , enhancing communication and task management seamlessly within their teams. - Users value the **streamlined communication** in Pylon, enabling efficient management of customer requests and internal messaging. **Cons:** - Users notice **missing features** like limited AI ticket tagging and no support for inline image resizing and email threading. - Users find the **setup process cumbersome** , but custom views eventually enhance usability once established. - Users find **email issues** in Pylon, particularly with support ticket handling and navigating long threads, frustrating. - Users note the **limited customization** in Pylon, making it challenging to tailor the interface to individual needs. - Users find the **limited features** of Pylon challenging, affecting navigation and overall user experience. #### What Are Recent G2 Reviews of Pylon? **"[Efficient and Comprehensive B2B Support with Pylon](https://www.g2.com/survey_responses/pylon-review-10189372)"** **Rating:** 5.0/5.0 stars *— Jay D.* [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) --- **"[Consolidates Customer Context Across Channels with Fast, Responsive Support](https://www.g2.com/survey_responses/pylon-review-12725447)"** **Rating:** 4.5/5.0 stars *— Gail D.* [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) --- ### 2. [Conversica](https://www.g2.com/products/conversica/reviews) Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 185 **Who Is the Company Behind Conversica?** - **Seller:** [Conversica LLC](https://www.g2.com/sellers/conversica-llc) - **Company Website:** https://www.conversica.com - **Year Founded:** 2007 - **HQ Location:** Foster City, CA - **Twitter:** @MyConversica (11,045 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5285477/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Computer Software - **Company Size:** 63% Mid-Market, 21% Small-Business #### What Are Conversica's Pros and Cons? **Pros:** - Lead Generation (14 reviews) - Helpful (9 reviews) - Automation (8 reviews) - Ease of Use (8 reviews) - Efficiency (7 reviews) **Cons:** - Inaccuracy (7 reviews) - Inadequate Response System (7 reviews) - AI Limitations (6 reviews) - Poor Understanding (6 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About Conversica? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate how Conversica's AI effectively **generates hot leads** , streamlining the lead engagement process significantly. - Users value the **customizability** of Conversica, enhancing brand voice while improving customer retention and engagement. - Users commend the **automation capabilities** of Conversica, enhancing efficiency and improving customer engagement significantly. - Users appreciate the **ease of use and implementation** of Conversica, simplifying customer engagement and support management. - Users value the **efficiency** of Conversica, significantly saving time and enhancing customer engagement and retention. **Cons:** - Users experience **inaccuracies** in reporting and responses, impacting trust and effectiveness of Conversica's functionality. - Users experience issues with the **inadequate response system** , where repetitive and contextually inappropriate messages occur. - Users find the **AI limitations** hinder its effectiveness, noting occasional unnatural responses and a desire for broader support. - Users experience **poor understanding** from Conversica, as it often repeats messages and has odd conversation wording. - Users experience **integration issues** with Conversica, especially with MarTech platforms and inconsistent reporting across systems. #### What Are Recent G2 Reviews of Conversica? **"[ITried Conversica. Here’s What Surprised Us](https://www.g2.com/survey_responses/conversica-review-11659951)"** **Rating:** 5.0/5.0 stars *— Mohammed O.* [Read full review](https://www.g2.com/survey_responses/conversica-review-11659951) --- **"[Conversica enables our sales team to reach more potential customers](https://www.g2.com/survey_responses/conversica-review-10510165)"** **Rating:** 4.5/5.0 stars *— Rob M.* [Read full review](https://www.g2.com/survey_responses/conversica-review-10510165) --- #### What Are G2 Users Discussing About Conversica? - [What is Conversica used for?](https://www.g2.com/discussions/what-is-conversica-used-for) ### 3. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 161 **Who Is the Company Behind Glean?** - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** https://www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Glean's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Speed (5 reviews) - Time-saving (5 reviews) - Fast Search (4 reviews) - Results (3 reviews) **Cons:** - Improvement Needed (3 reviews) - Search Functionality (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Information (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Glean? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Glean, appreciating its intuitive design and time-saving features. - Users love the **speed of information retrieval** with Glean, enhancing efficiency and saving valuable time in searches. - Users value Glean for its **time-saving features** , enhancing workflow and easing access to workplace information. - Users value Glean's **fast search capability** , enabling quick access to relevant information without extensive searching. - Users appreciate Glean's **superior information retrieval** , allowing quick access to relevant summaries from multiple sources effortlessly. **Cons:** - Users note that improvements are needed for **transparency and accuracy** , especially regarding outdated documents and AI reliability. - Users find the **search functionality lacking** , often leading to irrelevant results and requiring additional steps for precision. - Users find the **inadequate filtering** in Glean can lead to broad search results, complicating the retrieval of relevant information. - Users note a **lack of information** that impacts Glean's speed and trustworthiness, especially for complex tasks. - Users face **limited customization** options with Glean, leading to frustrations over irrelevant search results. #### What Are Recent G2 Reviews of Glean? **"[Glean Integrations That Boost Onboarding Support](https://www.g2.com/survey_responses/glean-review-12890788)"** **Rating:** 4.5/5.0 stars *— Zainul A.* [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) --- **"[Streamlines Document Search and Boosts Productivity](https://www.g2.com/survey_responses/glean-review-12841505)"** **Rating:** 5.0/5.0 stars *— Preetam J.* [Read full review](https://www.g2.com/survey_responses/glean-review-12841505) --- ### 4. [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews) Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. **Average Rating:** 4.5/5.0 **Total Reviews:** 39 **Who Is the Company Behind Lyzr.ai?** - **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr) - **Company Website:** https://www.lyzr.ai - **Year Founded:** 2023 - **HQ Location:** New York, USA - **LinkedIn® Page:** https://www.linkedin.com/company/lyzr-platform (172 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 18% Mid-Market #### What Are Lyzr.ai's Pros and Cons? **Pros:** - Ease of Use (36 reviews) - Setup Ease (12 reviews) - Deployment Ease (11 reviews) - Efficiency (11 reviews) - Features (11 reviews) **Cons:** - Poor Documentation (14 reviews) - Lack of Integration (13 reviews) - Complexity Issues (10 reviews) - Limited Customization (7 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Lyzr.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Lyzr.ai to be **very easy to use** , allowing quick setup and intuitive building of AI agents. - Users find Lyzr.ai's **setup ease** remarkable, enabling quick creation of AI agents without complex coding requirements. - Users value the **deployment ease** of Lyzr.ai, enabling rapid AI agent development without extensive coding expertise. - Users find Lyzr.ai to be **exceptionally efficient** , enabling rapid development of AI agents with minimal effort and learning curve. - Users appreciate the **intuitive and customizable interface** of Lyzr.ai, enabling quick agent development with minimal hassle. **Cons:** - Users often find **poor documentation** frustrating, leading to challenges in navigating Lyzr.ai's features effectively. - Users are frustrated by the **lack of integrations** in Lyzr.ai, limiting its functionality and usability for diverse projects. - Users find the **complexity issues** of Lyzr.ai frustrating, hindering its touted low-code simplicity and ease of use. - Users feel the **limited customization** options on Lyzr.ai hinder their ability to tailor the platform effectively. - Users find the **steep learning curve** of Lyzr.ai challenging, impacting their ability to quickly utilize its features. #### What Are Recent G2 Reviews of Lyzr.ai? **"[Empowering and Intuitive AI Studio for All Skill Levels](https://www.g2.com/survey_responses/lyzr-ai-review-12174374)"** **Rating:** 5.0/5.0 stars *— Dilip N.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12174374) --- **"[Effortless Agentic AI workflows Creation and Seamless API Deployment](https://www.g2.com/survey_responses/lyzr-ai-review-12137884)"** **Rating:** 4.5/5.0 stars *— Andres G.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12137884) --- ### 5. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 **Who Is the Company Behind Ada?** - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** https://ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada_cx (1,943 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16194366/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Mid-Market, 20% Small-Business #### What Are Ada's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (21 reviews) - Customer Support (17 reviews) - Features (17 reviews) - Easy Setup (13 reviews) **Cons:** - Usability Issues (10 reviews) - Integration Issues (9 reviews) - Missing Features (8 reviews) - Usage Limitations (8 reviews) - AI Limitations (7 reviews) ### What Do G2 Reviewers Say About Ada? *AI-generated summary from verified user reviews* **Pros:** - Users find Ada incredibly **easy to use** , appreciating its smooth setup and efficient handling of customer support tasks. - Users find Ada's **efficiency in customer support** invaluable, streamlining operations and reducing workload on teams. - Users appreciate the **always available support** from Ada, making it easy to integrate and streamline customer interactions. - Users appreciate Ada for its **ease of use and robust integrations** , making it a powerful tool for support teams. - Users love the **easy setup** of Ada, appreciating its smooth integration and user-friendly support throughout the process. **Cons:** - Users face **usability issues** with Ada, often feeling stuck in playbooks and struggling with the UI design. - Users confront **integration issues** with Ada that hinder data accuracy and complicate chat functionality across platforms. - Users are frustrated by **missing features** , limiting integration capabilities and customization options in Ada's implementation. - Users note significant **usage limitations** with Ada, particularly in dynamic workflows and multimedia integration in customer interactions. - Users find Ada's **limitations in dynamic workflows** and heavy setup process frustrating for building custom integrations. #### What Are Recent G2 Reviews of Ada? **"[Enhancing Customer Support with Powerful Integrations](https://www.g2.com/survey_responses/ada-review-12382752)"** **Rating:** 4.5/5.0 stars *— Victor W.* [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) --- **"[Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability](https://www.g2.com/survey_responses/ada-review-12893288)"** **Rating:** 5.0/5.0 stars *— Danielle G.* [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) --- #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### 6. [Conduit AI](https://www.g2.com/products/conduit-conduit-ai/reviews) Conduit's AI agents handle customer conversations across SMS, WhatsApp, email, voice, social, and more — answering questions, processing requests, and following up, all without adding headcount. Where most automation stops at sending messages, Conduit's agents hold real two-way conversations. They book reservations, process refunds, qualify leads, and escalate to a human when the situation calls for it. Every interaction is logged and cross-channel context is maintained, so nothing falls through when a customer switches channels. Teams in hospitality and property management use Conduit to handle high-volume customer communication at scale — reducing response times, cutting manual workload, and delivering consistent service across every channel. Setup starts with your existing knowledge base and the system improves continuously as it handles more conversations. **Average Rating:** 4.7/5.0 **Total Reviews:** 19 **Who Is the Company Behind Conduit AI?** - **Seller:** [Conduit](https://www.g2.com/sellers/conduit-990433b3-4ce9-403c-8479-66274ec2643b) - **Company Website:** https://www.conduit.ai/ - **HQ Location:** San Francisco , CA - **LinkedIn® Page:** https://www.linkedin.com/company/useconduitai/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Conduit AI? **"[Conduit Transformed My Hotel into a True Passive Investment](https://www.g2.com/survey_responses/conduit-ai-review-12846330)"** **Rating:** 5.0/5.0 stars *— Noel P.* [Read full review](https://www.g2.com/survey_responses/conduit-ai-review-12846330) --- **"[Transformative AI for Scalable Hospitality Operations](https://www.g2.com/survey_responses/conduit-ai-review-12846275)"** **Rating:** 5.0/5.0 stars *— Ryan R.* [Read full review](https://www.g2.com/survey_responses/conduit-ai-review-12846275) --- ### 7. [Ringg AI](https://www.g2.com/products/ringg-ai/reviews) Ringg AI is a multilingual Voice AI Platform for businesses that handle high-volume phone calls. It helps automate inbound/outbound conversations—qualifying leads, booking appointments, confirming orders, & answering common questions—without adding headcount. Deploy our human-like AI voice agent that hands off to a human with full context when needed, integrates with your stack, & logs call outcomes for easy optimization. Use Ringg as your 24/7 AI voice assistant to scale customer conversations. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **Who Is the Company Behind Ringg AI?** - **Seller:** [Ringg AI](https://www.g2.com/sellers/ringg-ai) - **Company Website:** https://ringg.ai - **Year Founded:** 2023 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/ringg/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Small-Business, 27% Mid-Market #### What Are Ringg AI's Pros and Cons? **Pros:** - Setup Ease (6 reviews) - Efficiency (5 reviews) - Customer Support (4 reviews) - Customer Engagement (3 reviews) - Call Management (2 reviews) **Cons:** - Limited Language Support (3 reviews) - Inaccuracy (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Poor Understanding (1 reviews) ### What Do G2 Reviewers Say About Ringg AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy initial setup** with Ringg AI, enjoying personalized support throughout the onboarding process. - Users value the **ultra-efficient automation** of Ringg AI, enabling seamless and high-volume lead generation effortlessly. - Users commend the **excellent customer support** of Ringg AI, noting responsiveness and helpfulness throughout their experience. - Users value the **effective customer engagement** of Ringg AI, enhancing feedback collection and fostering real conversations. - Users highlight the **human-like call experience** of Ringg AI, making interactions feel natural and engaging. **Cons:** - Users note the **limited language support** , wishing for better options beyond just Hindi and English. - Users note **inaccuracy in language processing** , particularly with Malayalam, though improvements are expected in the future. - Users find that **limited customization** at scale necessitates constant collaboration with Ringg's tech team for optimal use. - Users find **limited features** challenging, often relying on other tools for agent flows while waiting for improvements. - Users find **poor understanding** of agent responses frustrating, highlighting a need for better debugging transparency. #### What Are Recent G2 Reviews of Ringg AI? **"[Effortless Customer Calls, Slightly Pricey but Worth It](https://www.g2.com/survey_responses/ringg-ai-review-12523787)"** **Rating:** 5.0/5.0 stars *— Vasanta M.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12523787) --- **"[Human-Like AI Voice, Needs Memory Function](https://www.g2.com/survey_responses/ringg-ai-review-12770284)"** **Rating:** 4.5/5.0 stars *— Vignesh N.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12770284) --- ### 8. [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **Who Is the Company Behind Twixor?** - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/twixor/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are Twixor's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Features (42 reviews) - Automation (35 reviews) - Efficiency (31 reviews) - Artificial Intelligence (30 reviews) **Cons:** - Learning Curve (26 reviews) - Steep Learning Curve (16 reviews) - Limited Customization (15 reviews) - Difficult Learning (13 reviews) - Complexity (11 reviews) ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. - Users appreciate the **analytics dashboard** of Twixor for conveniently tracking QA efforts from multiple data sources. - Users value the **automation capabilities** of Twixor, simplifying workflows and enhancing communication efficiency across teams. - Users commend Twixor for its **exceptional efficiency** , enabling faster response times and seamless integration with AI tools. - Users appreciate the **analytics dashboard and AI capabilities** of Twixor, enhancing convenience and client interactions significantly. **Cons:** - Users find a **learning curve** in Twixor, noting the need for more in-app guidance to enhance user adoption. - Users experience a **steep learning curve** with Twixor, requiring additional training and time investment to navigate effectively. - Users find **limited customization** frustrating, as it hinders the capability to tailor Twixor to their needs. - Users note the **difficult learning curve** of Twixor, suggesting improved documentation and onboarding for better usability. - Users find Twixor's **complex onboarding process** time-consuming, requiring additional training and planning for effective use. #### What Are Recent G2 Reviews of Twixor? **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- **"[Smart automation that cuts down ticket volumes fast](https://www.g2.com/survey_responses/twixor-review-12956013)"** **Rating:** 5.0/5.0 stars *— Abhishek kumar s.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) --- ### 9. [DigitalGenius](https://www.g2.com/products/digitalgenius/reviews) DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within our customer network, leveraging more than 50 pre-built use cases, customizable processes and integrations to help make customers happy. We work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa and many others to power better customer experiences online. With DigitalGenius you will: - Deliver a frictionless buyer journey for e-commerce customers - Drive excellence and future growth with AI for e-commerce - Confidently manage unpredictable and seasonal spikes in volume - Proactively address and resolve issues before customers contact you - Meet consumer expectations online and offline - Implement and use e-commerce automation at scale - Empower agents to successfully serve customers at every touchpoint - Quickly achieve Zero Backlog with backlog automation We help you deliver exceptional customer experiences with: - A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world - 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes - Proactive interactions provide up-to-date information on deliveries and returns arrivals - Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys - Customisable integrations and processes tailored to your customers' requirements Easily Access DigitalGenius: - Cloud Technology (SaaS) - Always on: 24/7 365 - Multiple languages are available - Get set up in 1 week with no/low code integrations - Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice **Average Rating:** 4.7/5.0 **Total Reviews:** 45 **Who Is the Company Behind DigitalGenius?** - **Seller:** [DigitalGenius](https://www.g2.com/sellers/digitalgenius) - **Year Founded:** 2014 - **HQ Location:** London, England - **Twitter:** @DigitalGeniusAI (1,684 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3840963/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 50% Mid-Market, 26% Enterprise #### What Are DigitalGenius's Pros and Cons? **Pros:** - Helpful (7 reviews) - Automation (4 reviews) - Customer Support (4 reviews) - Customer Satisfaction (3 reviews) - Efficiency (3 reviews) **Cons:** - Complexity (2 reviews) - Inaccuracy (2 reviews) - Learning Curve (2 reviews) - AI Limitations (1 reviews) - Chat Management (1 reviews) ### What Do G2 Reviewers Say About DigitalGenius? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful support team** of DigitalGenius, enhancing efficiency and enabling focus on critical tasks. - Users appreciate the **automation capabilities** of DigitalGenius, enhancing efficiency and allowing focus on complex tasks. - Users value the **constant and helpful customer support** from DigitalGenius, enhancing efficiency and collaboration effectively. - Users value the **exceptional customer dedication** of DigitalGenius, enhancing collaboration and personalizing solutions across their operations. - Users value the **efficiency** DigitalGenius brings, automating tasks and enhancing focus on critical customer interactions. **Cons:** - Users find the **complexity** of DigitalGenius challenging, requiring training for effective use and template creation. - Users experience concerns about **inaccuracy** in reports due to potential hallucinations and lack of information in the Knowledge Base. - Users feel that the **learning curve** is steep, often requiring additional training and time for adjustments. - Users note the **risk of AI hallucinations** in DigitalGenius, affecting reliability when knowledge gaps exist. - Users report that the **chat response time could be improved** , impacting workflow during live interactions. #### What Are Recent G2 Reviews of DigitalGenius? **"[Must-have AI to level up CX while keeping customer satisfaction at the heart of your business](https://www.g2.com/survey_responses/digitalgenius-review-11537711)"** **Rating:** 5.0/5.0 stars *— Emily P.* [Read full review](https://www.g2.com/survey_responses/digitalgenius-review-11537711) --- **"[Amazing partnership with helpful team](https://www.g2.com/survey_responses/digitalgenius-review-11542263)"** **Rating:** 4.0/5.0 stars *— Isabelle D.* [Read full review](https://www.g2.com/survey_responses/digitalgenius-review-11542263) --- #### What Are G2 Users Discussing About DigitalGenius? - [What is DigitalGenius used for?](https://www.g2.com/discussions/what-is-digitalgenius-used-for) ### 10. [Milo Assistant](https://www.g2.com/products/milo-assistant/reviews) Milo Assistant.AI – AI Agents That Elevate Your Business. Instantly. Milo Assistant.AI is a cutting-edge AI chatbot platform designed to revolutionize customer support and business automation. Built for e-commerce and service-based businesses, Milo provides ready-to-use AI agent templates that seamlessly integrate with websites, social media platforms, and messaging apps like WhatsApp, Instagram, and Telegram. Our mission is to simplify AI adoption by offering plug-and-play AI agents that enhance customer interactions, reduce operational costs, and drive engagement. Why Choose Milo Assistant.AI? With the rapid advancement of AI-driven automation, businesses need intelligent solutions that streamline processes and improve customer satisfaction. Milo Assistant.AI delivers: ✅ Pre-built AI templates for customer support, sales, and lead generation ✅ Seamless integrations with Shopify, WooCommerce, HubSpot, and other tools ✅ Natural language understanding (NLU) for human-like conversations ✅ Omnichannel support, enabling businesses to connect with customers across multiple touchpoints ✅ Instant deployment, requiring no coding or technical expertise Industries We Serve Milo Assistant.AI is designed to cater to e-commerce, SaaS, retail, finance, healthcare, and service-based businesses looking to leverage AI-powered chatbots for customer engagement, sales conversions, and automated workflows. Key Features & Benefits 🔹 Automated Customer Support – Answer FAQs, process orders, and handle inquiries 24/7 🔹 Lead Qualification & Conversion – Capture leads and guide them through the sales funnel effortlessly 🔹 Personalized Shopping Assistance – Offer tailored product recommendations in real-time 🔹 Seamless CRM & Marketing Tool Integration – Sync with HubSpot, Mailchimp, and other platforms 🔹 AI Training & Customization – Train your bot with your own data for a unique brand experience How Milo Assistant.AI Helps Businesses Grow 🔸 Reduce operational costs by automating repetitive tasks 🔸 Enhance customer experience with instant and accurate responses 🔸 Increase conversion rates by engaging potential customers proactively 🔸 Scale effortlessly, handling multiple inquiries simultaneously Trusted by Businesses Worldwide Milo Assistant.AI is trusted by startups, SMBs, and enterprises looking for an AI-driven competitive edge. With affordable pricing, quick setup, and AI-powered efficiency, we empower businesses to optimize customer interactions and drive revenue growth. Get started today with Milo Assistant.AI and transform your business with AI-powered automation! **Average Rating:** 5.0/5.0 **Total Reviews:** 18 **Who Is the Company Behind Milo Assistant?** - **Seller:** [Distinct Cloud Labs](https://www.g2.com/sellers/distinct-cloud-labs) - **Year Founded:** 2020 - **HQ Location:** Pune, IN - **LinkedIn® Page:** https://www.linkedin.com/company/distinct-cloud-labs (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software - **Company Size:** 47% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Milo Assistant? **"[The Greatest Omnichannel Instrument](https://www.g2.com/survey_responses/milo-assistant-review-11267364)"** **Rating:** 5.0/5.0 stars *— Craig A.* [Read full review](https://www.g2.com/survey_responses/milo-assistant-review-11267364) --- **"[We Adore Milo Assistant](https://www.g2.com/survey_responses/milo-assistant-review-11267202)"** **Rating:** 5.0/5.0 stars *— Kartika S.* [Read full review](https://www.g2.com/survey_responses/milo-assistant-review-11267202) --- ### 11. [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 577 **Who Is the Company Behind Balto?** - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** https://www.balto.ai/ - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto_ai (243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16265721/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Mid-Market, 24% Enterprise #### What Are Balto's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Helpful (48 reviews) - Accuracy (22 reviews) - Call Recording (16 reviews) - Customer Support (16 reviews) **Cons:** - Call Issues (20 reviews) - Accuracy Issues (12 reviews) - AI Inaccuracy (11 reviews) - Missing Features (9 reviews) - Pop-up Issues (7 reviews) ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Balto, enhancing their performance and simplifying access to notes and calls. - Users find Balto's **time-saving features** invaluable, significantly reducing manual work and enhancing call efficiency. - Users praise Balto for its **accuracy** , highlighting valuable features that improve call outcomes and overall performance. - Users appreciate the **accurate call recording features** of Balto, enhancing their call management with detailed and clear summaries. - Users praise Balto's **immediate support and guidance** , significantly enhancing client communication and staff training efficiency. **Cons:** - Users face **call issues** with Balto, including bugs and recording inaccuracies, affecting overall usability and efficiency. - Users experience **accuracy issues** with Balto, noting vagueness and difficulty in capturing important parts of conversations. - Users find Balto's suggestions can be **too vague and inaccurate** , impacting the clarity of their conversations. - Users express frustration over **missing features** , such as dynamic prompt issues and lack of scrolling options. - Users often face **pop-up issues** with Balto, as they disrupt focus and complicate user interactions during calls. #### What Are Recent G2 Reviews of Balto? **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 12. [Box](https://www.g2.com/products/box/reviews) Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity **Average Rating:** 4.2/5.0 **Total Reviews:** 5,031 **Who Is the Company Behind Box?** - **Seller:** [Box](https://www.g2.com/sellers/box) - **Company Website:** https://cloud.app.box.com - **Year Founded:** 1998 - **HQ Location:** Redwood City, CA - **Twitter:** @Box (78,537 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/box/ (4,311 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Consultant - **Top Industries:** Higher Education, Information Technology and Services - **Company Size:** 41% Enterprise, 32% Mid-Market #### What Are Box's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Security (57 reviews) - Sharing (54 reviews) - Easy Sharing (50 reviews) - Seamless Integration (47 reviews) **Cons:** - Slow Performance (30 reviews) - Expensive (27 reviews) - Storage Limitations (20 reviews) - Lacking Features (17 reviews) - Performance Issues (17 reviews) ### What Do G2 Reviewers Say About Box? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Box, finding it intuitive with minimal training needed for effective navigation. - Users value the **excellent security features** of Box, ensuring safe collaboration and document management across teams. - Users love the **seamless sharing and collaboration** features of Box, enhancing productivity and easing document management. - Users appreciate **easy sharing** with Box, enjoying secure file access and smooth collaboration from any device. - Users value the **seamless integration** of Box with various platforms, enhancing collaboration and file management efficiency. **Cons:** - Users report **slow performance** with sync and mobile app responsiveness, impacting overall usability and experience. - Users feel the pricing of Box is **steep** for smaller teams, especially compared to other storage options. - Users express frustration with **storage limitations** in Box, citing high costs and insufficient options for file organization. - Users feel that Box lacks **necessary advanced features** in lower-tier plans, impacting collaboration and usability. - Users experience **performance issues** with Box, including slow uploads, downloads, and syncing challenges that hinder productivity. #### What Are Recent G2 Reviews of Box? **"[Box Helps Us Manage and Share Business Documents Securely Across Teams](https://www.g2.com/survey_responses/box-review-12922941)"** **Rating:** 5.0/5.0 stars *— Shibu K.* [Read full review](https://www.g2.com/survey_responses/box-review-12922941) --- **"[Secure, Well-Managed Document Storage with Smooth Microsoft 365 and Google Workspace Integration](https://www.g2.com/survey_responses/box-review-12910432)"** **Rating:** 4.5/5.0 stars *— Nicole R.* [Read full review](https://www.g2.com/survey_responses/box-review-12910432) --- #### What Are G2 Users Discussing About Box? - [How does Box facilitate secure and efficient cloud-based collaboration for teams?](https://www.g2.com/discussions/how-does-box-facilitate-secure-and-efficient-cloud-based-collaboration-for-teams) - 1 comment - [How is Box being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-box-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Box used for?](https://www.g2.com/discussions/what-is-box-used-for) - 1 comment - [Is Box A document management system?](https://www.g2.com/discussions/is-box-a-document-management-system) - 1 comment, 2 upvotes - [Is Box A SaaS?](https://www.g2.com/discussions/is-box-a-saas) - 2 comments ### 13. [Dust](https://www.g2.com/products/dust-dust/reviews) Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations. **Average Rating:** 4.8/5.0 **Total Reviews:** 33 **Who Is the Company Behind Dust?** - **Seller:** [Dust](https://www.g2.com/sellers/dust-0a447854-359e-43a8-a905-8d9756c54386) - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **Twitter:** @DustHQ (11,894 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dust-tt/ (144 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Mid-Market, 33% Small-Business #### What Are Dust's Pros and Cons? **Pros:** - Chatbot Development (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Flexibility (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About Dust? *AI-generated summary from verified user reviews* **Pros:** - Users find that **building their own assistants** with Dust enhances their productivity and effectively augments their capabilities. - Users value the **easy customization** of AI agents in Dust, enhancing collaboration while maintaining data privacy. - Users appreciate the **user-friendly interface** of Dust, which simplifies agent creation and enhances collaboration. - Users value the **flexibility** of Dust, enabling easy customization and collaboration while ensuring data privacy in business use. - Users appreciate the **user-friendly interface** of Dust, which makes it easy to create and customize AI agents. #### What Are Recent G2 Reviews of Dust? **"[A real game changer](https://www.g2.com/survey_responses/dust-review-12909964)"** **Rating:** 5.0/5.0 stars *— Aidan M.* [Read full review](https://www.g2.com/survey_responses/dust-review-12909964) --- **"[Dust Is My Everyday Companion as a Solopreneur and the best tool to work with Freelancers](https://www.g2.com/survey_responses/dust-review-12593096)"** **Rating:** 5.0/5.0 stars *— Flavie P.* [Read full review](https://www.g2.com/survey_responses/dust-review-12593096) --- ### 14. [Maqsam](https://www.g2.com/products/maqsam/reviews) The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **Who Is the Company Behind Maqsam?** - **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam) - **Company Website:** https://maqsam.com/ - **Year Founded:** 2019 - **HQ Location:** Al Rabie District, SA - **Twitter:** @MaqsamHQ (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/52185164 (152 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 56% Small-Business, 37% Mid-Market #### What Are Maqsam's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (9 reviews) - Features (9 reviews) - Helpful (9 reviews) - Call Management (7 reviews) **Cons:** - Call Issues (8 reviews) - Poor Call Quality (5 reviews) - Call Quality Issues (4 reviews) - Connection Issues (3 reviews) - Voice Quality Issues (3 reviews) ### What Do G2 Reviewers Say About Maqsam? *AI-generated summary from verified user reviews* **Pros:** - Users find Maqsam to be **easy to use** , making implementation and daily operations straightforward and efficient. - Users rave about the **responsive customer support** of Maqsam, highlighting their helpful and dedicated account manager team. - Users praise Maqsam for its **detailed reporting and user-friendly calling features** , enhancing overall convenience and functionality. - Users commend Maqsam for its **responsive support** and exceptional account management, enhancing the overall user experience. - Users value the **intuitive call management** of Maqsam, appreciating its ease of use and reliability for customer support. **Cons:** - Users experience **terrible call quality and disconnections** that disrupt communication and highlight app bugs. - Users are frustrated by the **poor call quality** of Maqsam, experiencing frequent disconnections and unclear audio. - Users report **call quality issues** with Maqsam, experiencing instability, cuts, and unclear voice during conversations. - Users experience **connection issues** with Maqsam, including call drops, interference, and integration challenges. - Users report **voice quality issues** with Maqsam, citing instability and frequent call interruptions as significant drawbacks. #### What Are Recent G2 Reviews of Maqsam? **"[Arabic-Native Call Routing Built for GCC Contact Centers](https://www.g2.com/survey_responses/maqsam-review-12803821)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12803821) --- **"[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)"** **Rating:** 5.0/5.0 stars *— AbdulRahman Q.* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12813352) --- #### What Are G2 Users Discussing About Maqsam? - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments ### 15. [Momentum](https://www.g2.com/products/momentum-momentum/reviews) Momentum is an Revenue Orchestration Platform that listens to your customer and prospect conversations, extracts key insights, and automatically takes action—communicating with your systems and teams in real time. Revenue teams today are drowning in conversations, but 99% of what’s said never makes it into a CRM. Insights get buried in call recordings, manual data entry is inconsistent, and teams operate in silos—leading to missed opportunities, bad handoffs, and slow deal cycles. Momentum fixes this by automating workflows and communication across teams. Our AI Agents analyze calls, emails, and meetings, then push the right information—product feedback, churn risk, competitor mentions, objections, and deal blockers—to the teams that need to know, exactly when they need to know it. No extra tools. No added complexity. Just seamless orchestration between Sales, RevOps, CS, and Product to move faster and win more. With pre-built workflows like automated deal desk approvals, Slack-based deal rooms, and real-time CRM updates, Momentum ensures your teams aren’t just capturing data—they’re acting on it. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **Who Is the Company Behind Momentum?** - **Seller:** [Momentum](https://www.g2.com/sellers/momentum) - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @dealmomentum (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dealmomentum/ (43 employees on LinkedIn®) - **Ownership:** JSE:MTM **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 70% Mid-Market, 20% Enterprise #### What Are Momentum's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Helpful (21 reviews) - Automation (16 reviews) - Integrations (14 reviews) - Customer Support (13 reviews) **Cons:** - Inaccuracy (10 reviews) - Performance Issues (8 reviews) - Accuracy Issues (6 reviews) - Call Issues (6 reviews) - Data Inaccuracy (6 reviews) ### What Do G2 Reviewers Say About Momentum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Momentum, facilitating efficient call summaries and seamless collaboration. - Users commend the **collaborative and responsive support** from Momentum, enhancing their operational efficiency significantly. - Users appreciate the **automation capabilities** of Momentum, enhancing productivity and streamlining virtual meeting experiences. - Users value the **seamless integrations** of Momentum, enhancing productivity and communication during virtual meetings. - Users praise the **excellent customer support** of Momentum, enhancing collaboration and streamlining processes for sales teams. **Cons:** - Users note **inaccuracy** in features for non-English languages and experience occasional technical issues with joining meetings. - Users experience **performance issues** with Momentum, noting glitches and inconsistencies that hinder a seamless operation. - Users report significant **accuracy issues** with Momentum's AI, affecting transcription quality and insights in various languages. - Users report frequent **call issues** including joining problems and misunderstandings about permissions that hinder effective use. - Users report **data inaccuracies** in Momentum, with issues like misaligned calls and insufficient reporting capabilities impacting effectiveness. #### What Are Recent G2 Reviews of Momentum? **"[Revolutionized Salesforce Integration with Stellar Support](https://www.g2.com/survey_responses/momentum-review-12813533)"** **Rating:** 5.0/5.0 stars *— Alex S.* [Read full review](https://www.g2.com/survey_responses/momentum-review-12813533) --- **"[What a timesaver! A must-have tool for an AM or AE](https://www.g2.com/survey_responses/momentum-review-11568946)"** **Rating:** 4.5/5.0 stars *— Kaisa S.* [Read full review](https://www.g2.com/survey_responses/momentum-review-11568946) --- ### 16. [Supervity](https://www.g2.com/products/supervity/reviews) Supervity is the Services-as-Software company building Self-Driving Auto Apps for enterprise operations. The company’s AI Employees execute operational work while humans remain in command through policies, governance, and oversight. From individual AI Employees to enterprise-scale AI Command Centers, Supervity enables organizations to run AI-first operations across finance, procurement, HR, IT, customer operations, and shared services. Supervity’s platform enables organizations to deploy AI Employees that execute operational work end-to-end under human-defined policies and governance. Built around the principle of “AI does the work. You are in command,” Supervity combines AI Employees, Auto Policies, Auto Workbench, Auto Insights, Auto Manager Console, Auto Graph, and Auto Runtime into a unified architecture for self-driving business operations. Supervity’s platform supports organizations across a wide range of operational environments: • AI Employees that execute operational work across enterprise systems and workflows • AI Command Centers that provide visibility, governance, exception handling, and operational oversight • Self-Driving Auto Apps for functions such as Finance, Procurement, IT, HR, and Shared Services • Human-in-command operational controls through Auto Policies and Auto Workbench • Sovereign and enterprise-ready deployments for regulated and large-scale environments • Durable AI operations through Auto Runtime and Auto Graph architecture Supervity’s enterprise deployments include organizations such as Daikin, Adani, and the State of West Virginia, where Self-Driving Auto Apps are being used to support AI-first operations across enterprise workflows. **Average Rating:** 4.9/5.0 **Total Reviews:** 19 **Who Is the Company Behind Supervity?** - **Seller:** [Supervity](https://www.g2.com/sellers/supervity) - **Year Founded:** 2017 - **HQ Location:** Reston, VA - **LinkedIn® Page:** https://www.linkedin.com/company/supervity/ (142 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 40% Small-Business #### What Are Supervity's Pros and Cons? **Pros:** - Automation (1 reviews) - Business Growth (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Easy Creation (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Lack of Integration (1 reviews) - Limited Analytics (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) ### What Do G2 Reviewers Say About Supervity? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **automation capabilities** of Supervity, facilitating user engagement and feedback collection efficiently. - Users value the **effective growth strategies** Supervity offers for engaging users and enhancing app interaction. - Users value the **customization options** of Supervity for tailored surveys and effective user engagement strategies. - Users praise the **ease of use** of Supervity, benefiting from intuitive templates for effective user engagement. - Users love the **easy creation** of templates for surveys and nudges, enhancing user engagement effectively. **Cons:** - Users feel the **analytics dashboards lack intuitiveness** and suggest more integrations for enhanced functionality. - Users find the **lack of integration** with third-party BI tools limits the effectiveness of Supervity's analytics dashboards. - Users find the **analytics dashboards limited** , lacking intuitiveness and advanced integration with third-party BI tools. - Users find the **limited features** of Supervity lacking, especially regarding analytics dashboards and integration options. - Users highlight the **limited functionality** of analytics dashboards, seeking more intuitive designs and better third-party integrations. #### What Are Recent G2 Reviews of Supervity? **"[Amazing features for in-app surveys and marketing automation](https://www.g2.com/survey_responses/supervity-review-7036506)"** **Rating:** 5.0/5.0 stars *— Mahesh G.* [Read full review](https://www.g2.com/survey_responses/supervity-review-7036506) --- **"[Super easy to use platform to build application walkthroughs and business automations](https://www.g2.com/survey_responses/supervity-review-7036433)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/supervity-review-7036433) --- #### What Are G2 Users Discussing About Supervity? - [What is Techforce.ai used for?](https://www.g2.com/discussions/what-is-techforce-ai-used-for) ### 17. [Yuma AI](https://www.g2.com/products/yuma-ai/reviews) Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 **Who Is the Company Behind Yuma AI?** - **Seller:** [Yuma AI](https://www.g2.com/sellers/yuma-ai) - **Company Website:** https://yuma.ai - **Year Founded:** 2023 - **HQ Location:** Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/yuma-ai (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 53% Small-Business, 42% Mid-Market #### What Are Yuma AI's Pros and Cons? **Pros:** - Automation (7 reviews) - Customer Satisfaction (7 reviews) - Artificial Intelligence (6 reviews) - Customer Support (6 reviews) - Customer Engagement (5 reviews) **Cons:** - Inadequate AI Features (3 reviews) - Complexity (1 reviews) - Data Management (1 reviews) - Difficult Setup (1 reviews) - Inaccuracy (1 reviews) ### What Do G2 Reviewers Say About Yuma AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Yuma AI, enhancing customer service efficiency and overall satisfaction. - Users commend Yuma AI for its **exceptional customer support** and tailored solutions that enhance their service quality significantly. - Users laud Yuma AI for its **exceptional customer support** and impactful transformation of service strategies. - Users value the **exceptional customer support** from Yuma AI, appreciating quick responses and tailored assistance for complex issues. - Users appreciate Yuma AI's **exceptional customer engagement** , resulting in improved efficiency and heightened customer satisfaction. **Cons:** - Users find that Yuma AI has **inadequate AI features** due to occasional inaccuracies and the need for manual review. - Users find the **setup process complex** , requiring time and effort to navigate the platform effectively. - Users wish for **better data integration** with their help desk, as information feels scattered and less consolidated. - Users find the **difficult setup** of Yuma AI frustrating initially, but recognize its powerful capabilities after time investment. - Users note the **inaccuracy** of Yuma AI, pointing out occasional hallucinations and incorrect statements during use. #### What Are Recent G2 Reviews of Yuma AI? **"[Empowers Automation with Ease, Needs Logic Tweaks](https://www.g2.com/survey_responses/yuma-ai-review-12515284)"** **Rating:** 5.0/5.0 stars *— Océane T.* [Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12515284) --- **"[Customizable Automation with Outstanding Support](https://www.g2.com/survey_responses/yuma-ai-review-12817737)"** **Rating:** 5.0/5.0 stars *— Noelia F.* [Read full review](https://www.g2.com/survey_responses/yuma-ai-review-12817737) --- ### 18. [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Who Is the Company Behind Console?** - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 75% Mid-Market, 19% Enterprise #### What Are Recent G2 Reviews of Console? **"[World-Class IT at the Speed of Thought with Console](https://www.g2.com/survey_responses/console-review-12298609)"** **Rating:** 5.0/5.0 stars *— Dennis V.* [Read full review](https://www.g2.com/survey_responses/console-review-12298609) --- **"[Easy Natural-Language Interface with a Responsive, Adaptable Team](https://www.g2.com/survey_responses/console-review-12270299)"** **Rating:** 5.0/5.0 stars *— Bobby C.* [Read full review](https://www.g2.com/survey_responses/console-review-12270299) --- ### 19. [Conversifi](https://www.g2.com/products/conversifi/reviews) Conversifi is an AI-powered LinkedIn automation platform that handles entire conversation flows on autopilot while maintaining your authentic voice and tone. Unlike traditional tools that only automate initial outreach, Conversifi manages multi-turn conversations, responds intelligently to prospects, and moves discussions toward your goals—all without manual intervention. **Average Rating:** 5.0/5.0 **Total Reviews:** 16 **Who Is the Company Behind Conversifi?** - **Seller:** [Conversifi](https://www.g2.com/sellers/conversifi) - **Year Founded:** 2025 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/conversifi-io/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Conversifi's Pros and Cons? **Pros:** - Conversations Management (1 reviews) - Customer Engagement (1 reviews) - Helpful (1 reviews) - Setup Ease (1 reviews) ### What Do G2 Reviewers Say About Conversifi? *AI-generated summary from verified user reviews* **Pros:** - Users love how Conversifi allows them to **efficiently manage conversations** , saving time and increasing qualified appointments effortlessly. - Users value the **time-saving customer engagement** provided by Conversifi, allowing them to focus on closing deals effectively. - Users find Conversifi to be a **time-saving tool** , automating outreach and allowing focus on closing deals instead. - Users find the **setup ease** of Conversifi impressive, enabling immediate action with minimal time investment. #### What Are Recent G2 Reviews of Conversifi? **"[Unmatched Automation for LinkedIn Outreach](https://www.g2.com/survey_responses/conversifi-review-12669810)"** **Rating:** 5.0/5.0 stars *— Esha R.* [Read full review](https://www.g2.com/survey_responses/conversifi-review-12669810) --- **"[Facilitate Advanced Prospecting on LinkedIn](https://www.g2.com/survey_responses/conversifi-review-12665813)"** **Rating:** 5.0/5.0 stars *— Gustavo A.* [Read full review](https://www.g2.com/survey_responses/conversifi-review-12665813) --- ### 20. [Gleap](https://www.g2.com/products/gleap-gleap/reviews) Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 **Who Is the Company Behind Gleap?** - **Seller:** [Gleap](https://www.g2.com/sellers/gleap) - **Company Website:** https://gleap.io/ - **Year Founded:** 2020 - **HQ Location:** Schwarzach, AT - **Twitter:** @GleapHQ - **LinkedIn® Page:** https://www.linkedin.com/company/gleap (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 68% Small-Business, 10% Mid-Market #### What Are Gleap's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Features (9 reviews) - Automation (8 reviews) - Helpful (8 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (5 reviews) - Limited Features (4 reviews) - Filtering Issues (3 reviews) - Intuitiveness (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Gleap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Gleap, finding setup and integration seamlessly straightforward and efficient. - Users value Gleap's **affordable pricing and intuitive features** , enabling efficient customer support and enhanced team productivity. - Users value the **automation features** of Gleap, which enhance efficiency and streamline feedback management processes. - Users love the **strong product feedback loop** in Gleap, enabling quicker responses to customer needs and actions. - Users value Gleap for its **simple features and easy setup** , making it an essential tool at an affordable price. **Cons:** - Users experience a **steep learning curve** with Gleap, finding its interface challenging compared to standard CRMs. - Users find Gleap's **limited features** hinder essential functions like email management and workflow efficiency. - Users experience **filtering issues** with Gleap, lacking critical functions and effective management of tickets and reports. - Users find Gleap's interface **not very intuitive** , making it challenging to navigate and organize settings effectively. - Users find the **missing features** in Gleap, such as lacking email functions and workflow flexibility, frustrating. #### What Are Recent G2 Reviews of Gleap? **"[Gleap, the central tool that boosts our support and our knowledge base](https://www.g2.com/survey_responses/gleap-review-12595617)"** **Rating:** 4.5/5.0 stars *— Audrey B.* [Read full review](https://www.g2.com/survey_responses/gleap-review-12595617) --- **"[Feature-Rich and Responsive Support at Great Value](https://www.g2.com/survey_responses/gleap-review-13059178)"** **Rating:** 4.5/5.0 stars *— Simon Y.* [Read full review](https://www.g2.com/survey_responses/gleap-review-13059178) --- ### 21. [Maven AGI](https://www.g2.com/products/maven-agi/reviews) Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Who Is the Company Behind Maven AGI?** - **Seller:** [Maven AGI](https://www.g2.com/sellers/maven-agi) - **Company Website:** https://www.mavenagi.com/?utm_source=thefundingletter.beehiiv.com&utm_medium=newsletter&utm_campaign=the-funding-letter-1428-may-30 - **Year Founded:** 2023 - **HQ Location:** Boston - **Twitter:** @MavenAGI (438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mavenagi/posts/?feedView=all (108 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 19% Enterprise #### What Are Maven AGI's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Useful (5 reviews) - Artificial Intelligence (4 reviews) - Customer Satisfaction (4 reviews) - Reliability (4 reviews) **Cons:** - Cost (2 reviews) - Expensive (2 reviews) - Learning Curve (2 reviews) - Steep Learning Curve (2 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Maven AGI? *AI-generated summary from verified user reviews* **Pros:** - Users find Maven AGI's **ease of use** enhances interactions with CX data, delivering instant, reliable insights effortlessly. - Users find Maven AGI **extremely useful** , enabling insightful queries and improving team efficiency with reliable analytics. - Users appreciate the **intuitive, user-friendly interface** of Maven AGI, enhancing productivity and decision-making efficiency. - Users commend the **high resolution rate** and effective support from Maven AGI, enhancing overall client satisfaction. - Users highlight the **reliability** of Maven AGI, enhancing productivity with consistent and trustworthy insights from CX data. **Cons:** - Users find the **cost of Maven AGI** prohibitive, especially for smaller firms seeking advanced AI solutions. - Users find Maven AGI to have **expensive pricing** , which poses challenges for smaller businesses to adopt the technology. - Users face a **steep learning curve** with Maven AGI, especially for advanced features and limited documentation guidance. - Users face a **steep learning curve** with Maven AGI, especially while mastering advanced agent behaviors and features. - Users find the **difficult implementation** of Maven AGI challenging, particularly due to cost barriers for smaller firms. #### What Are Recent G2 Reviews of Maven AGI? **"[Ask Maven replaced hours of CX analysis with a single question](https://www.g2.com/survey_responses/maven-agi-review-12419458)"** **Rating:** 5.0/5.0 stars *— Sarah O.* [Read full review](https://www.g2.com/survey_responses/maven-agi-review-12419458) --- **"[Strong AI Support Platform with Excellent Onboarding](https://www.g2.com/survey_responses/maven-agi-review-12801485)"** **Rating:** 5.0/5.0 stars *— Daniel J.* [Read full review](https://www.g2.com/survey_responses/maven-agi-review-12801485) --- ### 22. [telli](https://www.g2.com/products/telli/reviews) telli is a next-generation call operations platform designed to simplify customer interactions through advanced AI sales agents and auto dialers. This innovative solution leverages human-like voice AI technology to automate complex call workflows, ensuring that every lead is engaged and every customer query is addressed around the clock. By transforming the way businesses interact with their customers, telli enhances operational efficiency and improves customer satisfaction. The platform caters to a diverse range of industries, including Solar & HVAC, Healthcare, Real Estate, Insurance, and Financial Services. Its capabilities are tailored to automate critical stages of the customer journey, making it an invaluable tool for businesses seeking to optimize their communication processes. For instance, telli excels in lead qualification and reactivation, allowing businesses to convert and qualify leads through phone calls and messages, as well as re-engage past customers to recover lost revenue. This targeted approach ensures that no potential opportunity is overlooked. One of the standout features of telli is its 24/7 AI receptionist and customer service capabilities. The platform is designed to answer every call instantly, resolve complex issues, and route calls to the appropriate human agents when necessary. This ensures that customers receive timely assistance, enhancing their overall experience. Additionally, telli simplifies appointment booking by seamlessly scheduling meetings across different time zones, integrating directly with team calendars to streamline the process. telli also offers operational task management, handling payment reminders and upselling opportunities to maximize customer lifetime value. Its ability to initiate calls in under 10 seconds allows businesses to capture lead attention effectively, while warm transfers to sales teams ensure that prospects receive personalized attention when needed. These features collectively contribute to a more efficient sales process and improved customer engagement. Businesses choose telli for its proven performance, reporting significant returns on investment, including a 12% increase in conversion rates, a 53% improvement in reachability, and a 33% boost in booking rates. The platform is known for its rapid implementation, enabling companies to scale their call operations quickly without the burden of establishing a large internal call center. Furthermore, telli prioritizes security and reliability, adhering to high standards of data protection and compliance, ensuring that all interactions remain secure. This combination of features and benefits positions telli as a leading solution in the call operations landscape, empowering businesses to enhance their customer engagement strategies effectively. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Who Is the Company Behind telli?** - **Seller:** [telli technologies](https://www.g2.com/sellers/telli-technologies) - **Company Website:** https://www.telli.com/ - **Year Founded:** 2024 - **HQ Location:** Berlin - **LinkedIn® Page:** https://www.linkedin.com/company/tellitechnologies/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are telli's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) - Efficiency (3 reviews) - Features (3 reviews) **Cons:** - Dashboard Issues (1 reviews) - Difficult Reporting (1 reviews) - Long Delays (1 reviews) - Long Wait Times (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About telli? *AI-generated summary from verified user reviews* **Pros:** - Users commend Telli for its **quick and effective customer support** , enhancing their overall experience with the product. - Users highlight the **intuitive and user-friendly interface** of Telli, making management of agents straightforward and efficient. - Users rave about the **intuitive user portal** and exceptional customer support provided by Telli. - Users appreciate the **efficiency** of Telli, enabling swift setup and effective voice AI agent management for optimal performance. - Users value the **exceptional customer service** and **transformative features** of telli, enhancing their sales and communication processes. **Cons:** - Users find the **dashboard issues** to detract from the overall experience, despite improvements since launch. - Users find the **difficult reporting** capabilities limiting, impacting their overall experience with the platform's functionality. - Users face **long delays** due to time zone differences, which can affect timely issue resolution with Telli. - Users face **long wait times** due to differing time zones, though support issues are generally mitigated effectively. - Users feel the **missing features** in Telli limit self-service capabilities and hinder overall functionality. #### What Are Recent G2 Reviews of telli? **"[Intuitive interface, impressive voice quality, and quick start without IT integration](https://www.g2.com/survey_responses/telli-review-12470806)"** **Rating:** 5.0/5.0 stars *— Jeton G.* [Read full review](https://www.g2.com/survey_responses/telli-review-12470806) --- **"[Super flexible integration and excellent support](https://www.g2.com/survey_responses/telli-review-12308984)"** **Rating:** 4.5/5.0 stars *— Christopher H.* [Read full review](https://www.g2.com/survey_responses/telli-review-12308984) --- ### 23. [Ascendo AI](https://www.g2.com/products/ascendo-ai/reviews) Ascendo builds Physical AI agents for critical infrastructure. Operating as a coordinated digital workforce, our 16 specialized L4 agents automate more than 1,800 complex service workflows out of the box. Deployed across MedTech, Telecom, industrial manufacturing and more, Ascendo AI agents ingest unstructured dark data to predict parts demand, operationalize technician expertise, and help prevent field escalations before they occur. Our goal is to not just give you the outcome you want but to make you an AI first company like ours. Learn why Field Service and Technical Support teams love us and recommend us as their #1 choice! **Average Rating:** 5.0/5.0 **Total Reviews:** 27 **Who Is the Company Behind Ascendo AI?** - **Seller:** [Ascendo.AI](https://www.g2.com/sellers/ascendo-ai) - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @AscendoAI (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ascendoai/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Hospital & Health Care - **Company Size:** 74% Enterprise, 19% Mid-Market #### What Are Recent G2 Reviews of Ascendo AI? **"[Robust Chatbot Integration: Quick Freshservice API Setup for Better SCADA Support](https://www.g2.com/survey_responses/ascendo-ai-review-12247074)"** **Rating:** 5.0/5.0 stars *— Verified User in Renewables & Environment* [Read full review](https://www.g2.com/survey_responses/ascendo-ai-review-12247074) --- **"[Ascendo AI Agent Tools: Faster, More Accurate Support with a Truly Collaborative Team](https://www.g2.com/survey_responses/ascendo-ai-review-12673212)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/ascendo-ai-review-12673212) --- #### What Are G2 Users Discussing About Ascendo AI? - [What is Ascendo used for?](https://www.g2.com/discussions/what-is-ascendo-used-for) ### 24. [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.9/5.0 **Total Reviews:** 18 **Who Is the Company Behind Decagon?** - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/decagon-ai (421 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Decagon's Pros and Cons? **Pros:** - Features (12 reviews) - Implementation Ease (11 reviews) - AI Integration (10 reviews) - Customer Satisfaction (10 reviews) - Helpful (10 reviews) **Cons:** - Missing Features (6 reviews) - Limited Customization (5 reviews) - Learning Curve (3 reviews) - Usage Limitations (3 reviews) - Access Restrictions (2 reviews) ### What Do G2 Reviewers Say About Decagon? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive functionality** and strong support of Decagon, enhancing collaboration and efficiency across teams. - Users find Decagon's implementation process **quick and intuitive** , requiring minimal effort and technical expertise for success. - Users value Decagon's **best-in-class AI integration** , enhancing data evaluation and streamlining workflows for deeper insights. - Users praise Decagon's **exceptional customer support** and quick resolutions, making it an outstanding partner for AI solutions. - Users value Decagon for its **exceptional support and collaboration** , making implementation and ongoing management seamless and effective. **Cons:** - Users note the **missing features** in Decagon, highlighting its immaturity and gaps that hinder the overall experience. - Users note the **limited customization** options in Decagon, leading to difficulties in managing conversation and information effectively. - Users note a **steep learning curve** with Decagon, requiring time to optimize the bot's performance effectively. - Users face **usage limitations** with Decagon, finding filters inflexible and the interface overwhelming for conversation management. - Users express frustration over **access restrictions** , notably missing features like "Agent Assist" that limit functionality. #### What Are Recent G2 Reviews of Decagon? **"[Decagon revolutionized how we approach Customer Support!](https://www.g2.com/survey_responses/decagon-review-10918760)"** **Rating:** 4.5/5.0 stars *— Collin O.* [Read full review](https://www.g2.com/survey_responses/decagon-review-10918760) --- **"[Top vendor and fantastic partner!!](https://www.g2.com/survey_responses/decagon-review-10799859)"** **Rating:** 5.0/5.0 stars *— Sarah V.* [Read full review](https://www.g2.com/survey_responses/decagon-review-10799859) --- ### 25. [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) Funnel provides a win for three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience. Funnel’s proven agentic AI CRM platform is the enterprise-grade solution industry leaders trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 **Who Is the Company Behind Funnel Leasing?** - **Seller:** [Funnel Leasing](https://www.g2.com/sellers/funnel-leasing) - **Year Founded:** 2011 - **HQ Location:** Odessa, US - **LinkedIn® Page:** https://www.linkedin.com/company/funnelleasing/ (179 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Leasing Consultant, Property Manager - **Top Industries:** Real Estate, Commercial Real Estate - **Company Size:** 48% Mid-Market, 39% Small-Business #### What Are Funnel Leasing's Pros and Cons? **Pros:** - Communication (1 reviews) - CRM Quality (1 reviews) - Mass Communication (1 reviews) - Text Messaging (1 reviews) ### What Do G2 Reviewers Say About Funnel Leasing? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized communication** of Funnel Leasing, enhancing collaboration and clarity in multiperson office settings. - Users appreciate the **centralized communication** of Funnel Leasing, enhancing collaboration and clarity in an office environment. - Users value the **centralized communication** features of Funnel, enhancing collaboration and clarity in multiperson office settings. - Users value the **centralized communication** of Funnel Leasing, facilitating seamless collaboration and clarity among staff members. #### What Are Recent G2 Reviews of Funnel Leasing? **"[An Essential Tool for Leasing & Marketing Success](https://www.g2.com/survey_responses/funnel-leasing-review-13050738)"** **Rating:** 5.0/5.0 stars *— Jocelyn S.* [Read full review](https://www.g2.com/survey_responses/funnel-leasing-review-13050738) --- **"[AI Automation That Lets Leasing Consultants Focus on the Customer Journey](https://www.g2.com/survey_responses/funnel-leasing-review-13059364)"** **Rating:** 5.0/5.0 stars *— Heather J.* [Read full review](https://www.g2.com/survey_responses/funnel-leasing-review-13059364) --- #### What Are G2 Users Discussing About Funnel Leasing? - [What is LeaseHawk used for?](https://www.g2.com/discussions/what-is-leasehawk-used-for) - [What is Funnel Leasing used for?](https://www.g2.com/discussions/what-is-funnel-leasing-used-for) ## What Is AI Agents? [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)