# Best AI Agents *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents 2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents 3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels 5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* ## Top AI Agents at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,163 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,561 reviews) | — | "[Smooth User Experience with Rippling](https://www.g2.com/survey_responses/rippling-review-11136743)" | | 3 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,395 reviews) | — | "[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)" | | 4 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,614 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 5 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (298 reviews) | M365-native workflow automation and summarization agents | "[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)" | | 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (637 reviews) | No-code conversational agent deployment across channels | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 7 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,143 reviews) | AI-assisted video editing with auto-captioning | "[Simple Yet Powerful Video Editing Tool](https://www.g2.com/survey_responses/veed-review-8590532)" | | 8 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,205 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 9 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded tier-1 support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 10 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (436 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | ## G2 Grid® for AI Agents ![G2 Grid® for AI Agents plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=53090&focus%5B%5D=43119&focus%5B%5D=1371397&focus%5B%5D=1594735&focus%5B%5D=159846&focus%5B%5D=1437428&focus%5B%5D=364) Highlighted products: Salesforce Agentforce, Rippling, Insider One, Retell AI, Microsoft Copilot, VEED, Jotform AI Agents, and HubSpot Marketing Hub. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=insider-one&focus%5B%5D=retell-ai&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=veed&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-marketing-hub) ## How Many AI Agents Products Does G2 Track? **Total Products under this Category:** 2,343 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MimikFlow (+5.56%) - Among all products in this category, MimikFlow recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank AI Agents Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 288,100+ Authentic Reviews - 2,343+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI Agents Is Best for Your Use Case? - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Glia](https://www.g2.com/products/glia/reviews) - **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) --- **Sponsored** ### SAS Viya SAS Viya is a cloud-native data and AI platform that enables teams to build, deploy and scale explainable AI that drives trusted, confident decisions. It unites the entire data and AI life cycle and empowers teams to innovate quickly while balancing speed, automation and governance by design. Viya unifies data management, advanced analytics and decisioning in a single platform, so organizations can move from experimentation to production with confidence, delivering measurable business impact that is secure, explainable and scalable across any environment. Key capabilities required to deliver trusted decisions include: • End-to-end clarity across the data and AI life cycle, with built-in lineage, auditability and continuous monitoring to support defensible decisions. • Governance by design, enabling consistent oversight across data, models and decisions to reduce risk and accelerate adoption. • Explainable AI at scale, so insights and outcomes can be understood, validated and trusted by business and regulators alike. • Operationalized analytics, ensuring value continues beyond deployment through monitoring, retraining and life cycle management. • Flexible, cloud-native deployment, allowing organizations to start anywhere and scale everywhere while maintaining control. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-07-17T22%3A14%3A32Z&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1327283&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%2Ff%2Fsales-marketing&secure%5Btoken%5D=4f352cd484cda9d8d5fa5545be8e74f35baae830a3ea38f49d401a65b1910090&secure%5Burl%5D=https%3A%2F%2Fwww.sas.com%2Fgms%2Fredirect.jsp%3Fdetail%3DPLN73455_275629423&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI Agents Products in 2026? ### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,163 **Who Is the Company Behind Salesforce Agentforce?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Developer, Salesforce Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 39% Mid-Market, 31% Enterprise #### What Are Recent G2 Reviews of Salesforce Agentforce? **"[Agentforce Makes Enterprise AI with Salesforce Truly Headless](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)"** **Rating:** 4.0/5.0 stars *— Manjunath G.* [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613) --- **"[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)"** **Rating:** 5.0/5.0 stars *— Aniket N.* [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909) --- ### 2. [Rippling](https://www.g2.com/products/rippling/reviews) Rippling is the AI platform that connects HR, IT, and Finance — giving Rippling AI everything it needs to help run your company. Because employee data, permissions, and approvals all live in one place, Rippling AI has a complete view of your business and can take action quickly and safely, across the entire employee lifecycle, from hiring to benefits administration to access management. Automate business tasks, ensure compliance, and streamline approvals with workflows that understand your organization. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies that adjust as your business changes. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Because Rippling AI works from a single source of truth instead of disconnected systems, your business can save time, reduce costs, and enhance efficiency — with the trust and safety that comes from unified data and permissions. Experience the power of AI-driven, unified management with Rippling today. **Average Rating:** 4.8/5.0 **Total Reviews:** 11,561 **Who Is the Company Behind Rippling?** - **Seller:** [Rippling](https://www.g2.com/sellers/rippling) - **Company Website:** https://www.rippling.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @Rippling (12,402 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17988315/ (7,523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Mid-Market, 29% Small-Business #### What Are Rippling's Pros and Cons? **Pros:** - Ease of Use (6968 reviews) - Intuitive (5171 reviews) - Simple (4565 reviews) - User Interface (3811 reviews) - Easy Access (3660 reviews) **Cons:** - Missing Features (1241 reviews) - Not User-Friendly (886 reviews) - Learning Curve (858 reviews) - Limited Features (843 reviews) - Improvement Needed (820 reviews) ### What Do G2 Reviewers Say About Rippling? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Rippling, enjoying seamless access to multiple tools with one login. - Users appreciate the **intuitive user interface** of Rippling, making navigation and feature access simple and efficient. - Users appreciate the **ease of navigation** with Rippling, enjoying its streamlined and efficient access to essential features. - Users appreciate the **user-friendly interface** of Rippling, enhancing navigation and accessibility for all features. - Users appreciate the **easy access** to Clock in/out and payslips, enjoying a streamlined and efficient experience. **Cons:** - Users find **missing features** in reporting and app consistency, leading to frustration and inefficiency in their workflows. - Users find Rippling **not user-friendly** , experiencing slow load times, complicated reporting, and an outdated design. - Users find the **steep learning curve** of Rippling challenging, especially due to its many powerful features. - Users find Rippling's **limited features** create an outdated design and cluttered interfaces, hindering usability and aesthetic appeal. - Users express the need for improvements in **notification functionality and overall system performance** , citing confusion and slow load times. #### What Are Recent G2 Reviews of Rippling? **"[Smooth User Experience with Rippling](https://www.g2.com/survey_responses/rippling-review-11136743)"** **Rating:** 5.0/5.0 stars *— Frebeliza B.* [Read full review](https://www.g2.com/survey_responses/rippling-review-11136743) --- **"[All-in-One HR Platform That Streamlines Payroll, Time Tracking, and Access Management](https://www.g2.com/survey_responses/rippling-review-13091087)"** **Rating:** 5.0/5.0 stars *— Jetsy M.* [Read full review](https://www.g2.com/survey_responses/rippling-review-13091087) --- #### What Are G2 Users Discussing About Rippling? - [How is Rippling innovating in the field of HR and IT management for businesses?](https://www.g2.com/discussions/how-is-rippling-innovating-in-the-field-of-hr-and-it-management-for-businesses) - 6 comments, 7 upvotes - [What is Rippling used for?](https://www.g2.com/discussions/what-is-rippling-used-for) - 6 comments, 3 upvotes ### 3. [Insider One](https://www.g2.com/products/insider-one/reviews) Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations." **Average Rating:** 4.8/5.0 **Total Reviews:** 1,395 **Who Is the Company Behind Insider One?** - **Seller:** [Insider One](https://www.g2.com/sellers/insider-one) - **Company Website:** https://useinsider.com - **Year Founded:** 2012 - **HQ Location:** Global - **Twitter:** @insiderone (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/insiderone/ (1,530 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Specialist, Marketing Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Insider One's Pros and Cons? **Pros:** - Ease of Use (222 reviews) - Customer Engagement (205 reviews) - Personalization (181 reviews) - Engagement (169 reviews) - Customer Support (162 reviews) **Cons:** - Learning Curve (81 reviews) - Difficult Learning (38 reviews) - Time-Consuming (37 reviews) - High Learning Curve (31 reviews) - Integration Issues (29 reviews) ### What Do G2 Reviewers Say About Insider One? *AI-generated summary from verified user reviews* **Pros:** - Users find Insider One's **ease of use** beneficial, allowing for quick campaign edits and improved customer engagement. - Users highlight the **enhanced customer engagement** strategies of Insider One, facilitating personalized and timely interactions across channels. - Users value the **personalization features** of Insider One, enhancing customer engagement and driving conversions effectively. - Users value the **high engagement capabilities** of Insider One through personalized messaging and timely product recommendations. - Users praise the **proactive support** from Insider's Customer Success team, enhancing their experience and providing strategic insights. **Cons:** - Users find the **learning curve steep** due to numerous features, making initial setup and optimization challenging. - Users face a **difficult learning** experience due to the complex setup and steep learning curve of Insider One. - Users find the **time-consuming setup** process for campaigns and surveys to be a significant drawback. - Users face a **high learning curve** with Insider One, needing time to familiarize themselves with its features. - Users report that **integration issues** with Insider One require significant time, resources, and technical expertise to resolve. #### What Are Recent G2 Reviews of Insider One? **"[Complete and intuitive platform, with fast and efficient support](https://www.g2.com/survey_responses/insider-one-review-13036694)"** **Rating:** 4.5/5.0 stars *— Arlete M.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-13036694) --- **"[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)"** **Rating:** 5.0/5.0 stars *— Gabriel A.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-13037392) --- #### What Are G2 Users Discussing About Insider One? - [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) - 1 comment - [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) - 1 comment - [Does Insider offer predictive segments to target users?](https://www.g2.com/discussions/does-insider-offer-predictive-segments-to-target-users) - 1 comment - [Is it possible to send personalized product recommendations on web push?](https://www.g2.com/discussions/is-it-possible-to-send-personalized-product-recommendations-on-web-push) - 1 comment - [How can Insider help personalize experiences while respecting customers’ privacy?](https://www.g2.com/discussions/how-can-insider-help-personalize-experiences-while-respecting-customers-privacy) - 1 comment ### 4. [Retell AI](https://www.g2.com/products/retell-ai/reviews) Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,614 **Who Is the Company Behind Retell AI?** - **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai) - **Company Website:** https://www.retellai.com - **Year Founded:** 2023 - **HQ Location:** Palo Alto, US - **Twitter:** @retellai (3,181 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/retellai/ (121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 3% Small-Business, 0% Mid-Market #### What Are Retell AI's Pros and Cons? **Pros:** - Ease of Use (494 reviews) - Helpful (144 reviews) - User Interface (142 reviews) - Integrations (119 reviews) - Simple (112 reviews) **Cons:** - Missing Features (116 reviews) - Expensive (87 reviews) - Learning Curve (80 reviews) - Limited Features (66 reviews) - Poor Understanding (64 reviews) ### What Do G2 Reviewers Say About Retell AI? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. - Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. - Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. - Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. - Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. **Cons:** - Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. - Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. - Users find the **steep learning curve** challenging, though support is available to ease the process. - Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. - Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. #### What Are Recent G2 Reviews of Retell AI? **"[Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations](https://www.g2.com/survey_responses/retell-ai-review-12722058)"** **Rating:** 5.0/5.0 stars *— Rishav K.* [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) --- **"[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-13024552) --- ### 5. [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations. **Average Rating:** 4.4/5.0 **Total Reviews:** 298 **Who Is the Company Behind Microsoft Copilot?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Small-Business, 33% Enterprise #### What Are Microsoft Copilot's Pros and Cons? **Pros:** - Ease of Use (75 reviews) - Efficiency (45 reviews) - Helpful (39 reviews) - Integrations (38 reviews) - Features (35 reviews) **Cons:** - Inaccuracy (42 reviews) - Poor Understanding (26 reviews) - Usage Limitations (20 reviews) - Accuracy Issues (19 reviews) - AI Limitations (13 reviews) ### What Do G2 Reviewers Say About Microsoft Copilot? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Microsoft Copilot, finding it pleasantly surprising and user-friendly. - Users appreciate the **efficiency** of Microsoft Copilot, which streamlines mundane tasks and enhances productivity across applications. - Users find Microsoft Copilot to be a **highly helpful tool** , making everyday tasks and productivity much easier. - Users appreciate the **seamless integration** of Microsoft Copilot with apps, enhancing productivity and workflow efficiency. - Users appreciate the **seamless integration** of Microsoft Copilot with Microsoft 365, enhancing productivity and providing intelligent assistance. **Cons:** - Users report **inaccuracy in responses** , requiring multiple prompts for contextually relevant and accurate suggestions. - Users report a **poor understanding** from Microsoft Copilot, leading to inaccurate and out-of-context responses. - Users highlight the **usage limitations** of Microsoft Copilot, citing chat limits and accuracy issues as major concerns. - Users face **accuracy issues** with Microsoft Copilot, often receiving falsehoods or incomplete outputs in their projects. - Users find the **limited chat capability** and inaccuracies of Microsoft Copilot disappointing compared to alternatives like ChatGPT. #### What Are Recent G2 Reviews of Microsoft Copilot? **"[Boosts Productivity and Creativity Within Microsoft Apps](https://www.g2.com/survey_responses/microsoft-copilot-review-11946877)"** **Rating:** 4.0/5.0 stars *— William Adrian C.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-11946877) --- **"[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)"** **Rating:** 4.0/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928) --- ### 6. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. **Average Rating:** 4.5/5.0 **Total Reviews:** 637 **Who Is the Company Behind Jotform AI Agents?** - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** https://www.jotform.com/ - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform (39,289 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (901 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 12% Mid-Market #### What Are Jotform AI Agents's Pros and Cons? **Pros:** - Ease of Use (267 reviews) - Easy Setup (173 reviews) - Artificial Intelligence (164 reviews) - Helpful (157 reviews) - Setup Ease (150 reviews) **Cons:** - AI Limitations (121 reviews) - Limited AI Capabilities (74 reviews) - Limited Features (66 reviews) - Inadequate AI Features (65 reviews) - Poor Understanding (60 reviews) ### What Do G2 Reviewers Say About Jotform AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations. - Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation. - Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity. - Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities. **Cons:** - Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions. - Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs. - Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries. - Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success. #### What Are Recent G2 Reviews of Jotform AI Agents? **"[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)"** **Rating:** 4.5/5.0 stars *— Hanifati R.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306) --- **"[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)"** **Rating:** 5.0/5.0 stars *— Peter O.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066) --- ### 7. [VEED](https://www.g2.com/products/veed/reviews) VEED is an AI-powered video creation and editing platform that helps creators, marketers, teams and enterprises generate and edit video content at scale. The platform combines advanced AI video generation with simple but powerful editing tools, allowing users to produce professional videos without technical expertise or expensive equipment. From Idea to Video in One Unified Workflow VEED brings video generation and editing together in a single platform so users can create original content through AI video generation, then refine it with professional editing features—all in one workspace. Users no longer need to juggle tools, struggle with editing skills, or deal with production bottlenecks. This integrated approach helps teams scale content production, localize videos across markets, and maintain brand consistency across campaigns. The platform is designed for content creators producing social media and educational videos, marketing teams developing campaign assets, small business owners creating promotional content, and enterprises managing video content at scale. VEED's browser-based interface requires no downloads or installations, making professional video creation accessible from any device with an internet connection. Teams can collaborate on projects in real-time, share feedback, and manage multiple video projects simultaneously. AI Video Generation VEED's video generation capabilities are powered by industry-leading AI from OpenAI, Google, and ElevenLabs and integrated with the latest releases, including Sora and Veo. The platform also features Fabric 1.0, VEED's proprietary AI video model that delivers natural lip-sync synchronization between generated avatars and audio, creating more realistic and engaging video content. Users can: • Transform text scripts into complete videos with AI avatars and dynamic scenes • Generate professional voiceovers in multiple languages and voices using neural text-to-speech technology • Create talking videos with precise lip-sync accuracy using Fabric 1.0 • Create custom visuals, animations, and motion graphics from text prompts • Produce multiple video variations optimized for different platforms and target audiences The video generation workflow allows users to start from scratch with just a text prompt, eliminating the need for filming equipment, studios, or professional on-camera skills. Videos can be customized with brand colors, logos, and style preferences to maintain visual consistency across content. AI-Powered Editing Tools The platform lets creators automate complex editing tasks traditionally requiring professional skills and software expertise. Key editing capabilities include: • Generate and translate automatic subtitles in over 125 languages, with fully customizable styling • Translate spoken audio into multiple languages using AI dubbing. • Intuitive background removal for videos and images—no green screen needed • Detect and remove filler words for cleaner, more professional dialogue • Automatically trim scenes, improve pacing, and remove dead space with Magic Cut • Clean audio and reduce background noise in one click These editing features work alongside traditional video editing tools like timeline editing, transitions, text overlays, and color correction, giving users both AI-powered automation and manual creative control. **Average Rating:** 4.6/5.0 **Total Reviews:** 2,143 **Who Is the Company Behind VEED?** - **Seller:** [VEED](https://www.g2.com/sellers/veed-bdac6289-d6d6-4f09-b842-7bac70643e49) - **Company Website:** https://www.veed.io/ - **Year Founded:** 2018 - **HQ Location:** London, GB - **Twitter:** @veedstudio (22,690 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/veedhq/ (176 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 81% Small-Business, 9% Mid-Market #### What Are VEED's Pros and Cons? **Pros:** - Ease of Use (1240 reviews) - Features (833 reviews) - Easy Editing (763 reviews) - Video Editing (713 reviews) - Easy Creation (670 reviews) **Cons:** - Slow Performance (280 reviews) - Limited Features (263 reviews) - Expensive (232 reviews) - AI Limitations (212 reviews) - Limited Options (202 reviews) ### What Do G2 Reviewers Say About VEED? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of VEED, which simplifies editing and enhances content production efficiency. - Users love the **user-friendly customization options** and AI tools for efficiently creating content and videos. - Users love the **simple and user-friendly editing** of VEED, making video creation quick and efficient. - Users love the **user-friendly interface** of VEED, making video editing quick and enjoyable for all. - Users love the **easy creation** of videos with VEED, appreciating its intuitive interface and seamless editing features. **Cons:** - Users experience **slow performance** with VEED, leading to frustrating playback issues and decreased overall functionality. - Users note the **limited features** of VEED, wishing for more transitions to enhance video quality. - Users find the **pricing to be expensive** , particularly for access to advanced features and AI functions. - Users note the **AI limitations** in video accuracy and text-to-speech functionality, indicating room for improvement. - Users find the **limited options** for customization and graphics frustrating, impacting their editing creativity and efficiency. #### What Are Recent G2 Reviews of VEED? **"[VEED.IO Makes Video Editing Easy for Beginners - Love the Simple Captions Feature](https://www.g2.com/survey_responses/veed-review-13066980)"** **Rating:** 5.0/5.0 stars *— Cindy L.* [Read full review](https://www.g2.com/survey_responses/veed-review-13066980) --- **"[Simple Yet Powerful Video Editing Tool](https://www.g2.com/survey_responses/veed-review-8590532)"** **Rating:** 4.0/5.0 stars *— Crystal W.* [Read full review](https://www.g2.com/survey_responses/veed-review-8590532) --- #### What Are G2 Users Discussing About VEED? - [Is VEED good for editing?](https://www.g2.com/discussions/is-veed-good-for-editing) - 7 comments, 3 upvotes - [What are the features of video editing software?](https://www.g2.com/discussions/veed-what-are-the-features-of-video-editing-software) - 1 comment, 1 upvote - [What can VEED do?](https://www.g2.com/discussions/what-can-veed-do) - 1 comment ### 8. [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,205 **Who Is the Company Behind HubSpot Marketing Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are HubSpot Marketing Hub's Pros and Cons? **Pros:** - Ease of Use (1981 reviews) - Email Marketing (1111 reviews) - Features (1103 reviews) - Marketing Automation (1057 reviews) - Integrations (1020 reviews) **Cons:** - Learning Curve (808 reviews) - Limited Features (730 reviews) - Expensive (667 reviews) - Missing Features (609 reviews) - High Pricing (527 reviews) ### What Do G2 Reviewers Say About HubSpot Marketing Hub? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of HubSpot Marketing Hub, which simplifies managing all marketing activities in one platform. - Users value the **automation tools** in HubSpot Marketing Hub, significantly boosting productivity and simplifying email marketing processes. - Users love the **beginner-friendly yet powerful features** of HubSpot Marketing Hub, simplifying marketing and automation processes. - Users love the **powerful automation features** of HubSpot Marketing Hub, enabling efficient lead nurturing and campaign management. - Users appreciate the **seamless integrations** of HubSpot Marketing Hub, enhancing collaboration between marketing and sales efforts. **Cons:** - Users find the **learning curve steep** for HubSpot Marketing Hub, requiring time and training to master its features. - Users find HubSpot Marketing Hub's **limited features** frustrating, lacking essential tools and ease of use compared to competitors. - Users find HubSpot Marketing Hub to be **expensive** as costs rise significantly with increasing features and contacts. - Users find the **missing features** in HubSpot Marketing Hub limit flexibility and increase costs as their needs grow. - Users find HubSpot Marketing Hub's **high pricing** challenging, especially for smaller teams needing advanced features. #### What Are Recent G2 Reviews of HubSpot Marketing Hub? **"[Powerful Visibility, Seamless Integrations, and Easy-to-Build Automations in HubSpot](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13060432)"** **Rating:** 5.0/5.0 stars *— Conor B.* [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-13060432) --- **"[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)"** **Rating:** 4.5/5.0 stars *— Jo D.* [Read full review](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858) --- #### What Are G2 Users Discussing About HubSpot Marketing Hub? - [What are your tips for using HubSpot Marketing Hub effectively?](https://www.g2.com/discussions/what-are-your-tips-for-using-hubspot-marketing-hub-effectively) - 3 comments - [Is HubSpot Marketing Hub worth it?](https://www.g2.com/discussions/is-hubspot-marketing-hub-worth-it) - 7 comments, 3 upvotes - [How does HubSpot Marketing Hub integrate with other tools to create a cohesive digital marketing strategy?](https://www.g2.com/discussions/how-does-hubspot-marketing-hub-integrate-with-other-tools-to-create-a-cohesive-digital-marketing-strategy) - 2 comments, 2 upvotes - [What is HubSpot Marketing Hub used for?](https://www.g2.com/discussions/what-is-hubspot-marketing-hub-used-for) - 2 comments, 2 upvotes - [What is HubSpot software?](https://www.g2.com/discussions/what-is-hubspot-software) - 1 comment ### 9. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,721 **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (435 reviews) - Ease of Use (433 reviews) - Features (333 reviews) - Efficiency (268 reviews) - Automation (257 reviews) **Cons:** - Missing Features (152 reviews) - AI Limitations (130 reviews) - Limited Features (123 reviews) - Learning Curve (115 reviews) - Expensive (92 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. **Cons:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 10. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 436 **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (21 reviews) - Ease of Use (17 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (7 reviews) **Cons:** - Inaccuracy (10 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation. - Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration. - Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors. - Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams. - Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication. **Cons:** - Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness. - Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application. - Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization. - Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 11. [Profound](https://www.g2.com/products/profound/reviews) Profound helps the world’s biggest brands, including 10% of the Fortune 500, win more business from ChatGPT, Gemini, and other LLMs. With Profound, marketers get the full cycle of insight, action, and measurement. We provide the proprietary data, AI agents, and analytics you need to build high-impact campaigns that improve your visibility in AI search. As a result, teams at Ramp, DocuSign, and Figma use Profound daily to monitor their brand presence, identify high-value opportunities, and deploy AI agents that move the needle for agent engine optimization (AEO). Here’s what you get with Profound: Insights backed by data. Prompt Volumes is a proprietary dataset that creates the first accurate estimation of search conversations on LLMs. This lets you can pinpoint real, high-volume conversations relevant to your business, and inject your brand voice at scale. And, Answer Engine Insights then analyzes your brand's presence across ChatGPT, Perplexity, Gemini, and Copilot, showing how often you're mentioned, how you rank against competitors, sentiment trends, and which platforms drive the most visibility. Opportunities listed by highest potential impact. The Opportunities feature pinpoints where your brand visibility is weakest and tells you exactly what content will help you break into more AI search conversations. Each Opportunity is ranked by effort and impact, from net new content to existing optimizations. Profound Agents to take action autonomously. Agents autonomously use Profound's data to draft highly relevant articles, content briefs, landing pages, and optimizations. Through our integrations, they can notify teams for review via Slack, stage and publish directly in CMSs like WordPress, Sanity, and Contentful, or build presentations with Gamma. Our Agents can also perform deep research, use LLMs, build site maps, and more. Embedded analytics to measure true impact. Agent Analytics tracks what traditional analytics platforms like GA4 and Cloudflare miss. With infrastructure-level monitoring, see how bots and crawlers from AI platforms access your website: which pages crawlers visit, how often they return, and traffic and conversions from real users who were referred to your site via AI search. The Answer Engine Optimization (AEO) platform that drives results. Ramp used Profound to become the 5th most visible fintech brand in the world in a matter of weeks. "Profound allowed us to uncover behavioral patterns that traditional SEO tools couldn't capture. By analyzing long-tail queries in LLMs, we gained data-driven insights that let us run more targeted tests and stay ahead in AI-driven search." — Ashley Nguyen, SEO Strategist at Ramp Join the industry-leading marketing teams using Profound to control how their brands show up in AI search. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,119 **Who Is the Company Behind Profound?** - **Seller:** [Profound](https://www.g2.com/sellers/profound-d24227c1-f7ad-47c0-a57d-e2432d418f1c) - **Company Website:** https://www.tryprofound.com/ - **Year Founded:** 2024 - **HQ Location:** N/A - **Twitter:** @tryprofound (9,751 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tryprofound (260 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SEO Manager, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 47% Mid-Market, 27% Enterprise #### What Are Recent G2 Reviews of Profound? **"[Clean Dashboard and Weekly Summaries Make AI Visibility Easy to Track](https://www.g2.com/survey_responses/profound-review-12972914)"** **Rating:** 4.5/5.0 stars *— Nino G.* [Read full review](https://www.g2.com/survey_responses/profound-review-12972914) --- **"[Powerful, Easy-to-Use Agents That Turn Insights Into Action](https://www.g2.com/survey_responses/profound-review-12960201)"** **Rating:** 4.5/5.0 stars *— Sara M.* [Read full review](https://www.g2.com/survey_responses/profound-review-12960201) --- ### 12. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,820 **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. **Cons:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 13. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,613 **Who Is the Company Behind ClickUp?** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are ClickUp's Pros and Cons? **Pros:** - Ease of Use (4220 reviews) - Task Management (3219 reviews) - Features (3119 reviews) - Project Management (2788 reviews) - Organization (2589 reviews) **Cons:** - Missing Features (2039 reviews) - Learning Curve (1751 reviews) - Limited Features (1334 reviews) - Not Intuitive (1181 reviews) - Slow Loading (1156 reviews) ### What Do G2 Reviewers Say About ClickUp? *AI-generated summary from verified user reviews* **Pros:** - Users praise ClickUp for its **ease of use** , enhancing collaboration and project management efficiency effortlessly. - Users value the **robust task management capabilities** of ClickUp, enhancing organization, productivity, and overall workflow efficiency. - Users value ClickUp's **robust features and flexibility** , significantly enhancing productivity and project visibility across teams. - Users appreciate the **flexibility and comprehensive integration** of ClickUp, enhancing teamwork and project execution efficiency. - Users appreciate the **effective collaboration** of ClickUp, enabling seamless teamwork and task management on a single platform. **Cons:** - Users find **missing features** frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits. - Users find the **learning curve for beginners** to be challenging, requiring time to adapt and master the system. - Users find ClickUp has **limited features** , lacking integrations and complex functionalities, impacting usability and flexibility. - Users find ClickUp's interface **not intuitive** , complicating the discovery of features and overall user experience. - Users report experiencing **slow loading** times in ClickUp, impacting overall efficiency and user experience. #### What Are Recent G2 Reviews of ClickUp? **"[Custom Views and Board/List Switching Keep QA on Track Across Client Accounts](https://www.g2.com/survey_responses/clickup-review-13122507)"** **Rating:** 5.0/5.0 stars *— Michaela S.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13122507) --- **Rating:** 4.0/5.0 stars *— Vinicius A.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13122804) --- #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### 14. [Qualified](https://www.g2.com/products/qualified/reviews) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,500 **Who Is the Company Behind Qualified?** - **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com) - **Company Website:** https://www.qualified.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, CA - **Twitter:** @tryqualified (713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (239 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Operations Manager, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Mid-Market, 20% Enterprise #### What Are Qualified's Pros and Cons? **Pros:** - Customer Support (279 reviews) - Helpful (266 reviews) - Features (217 reviews) - Ease of Use (211 reviews) - Customer Service (179 reviews) **Cons:** - Learning Curve (85 reviews) - Missing Features (84 reviews) - Steep Learning Curve (46 reviews) - Limited Customization (42 reviews) - Complexity (41 reviews) ### What Do G2 Reviewers Say About Qualified? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** provided by Qualified, enhancing implementation and ongoing value significantly. - Users find the **dedicated support and visibility** from Qualified invaluable for successful implementation and ongoing optimization. - Users commend Qualified for its **user-friendly interface and innovative features** that enhance lead qualification and engagement. - Users value the **ease of use** of Qualified, making integration and maximizing feature benefits seamless and efficient. - Users value the **exceptional customer service** , feeling supported by dedicated team members during implementation and beyond. **Cons:** - Users struggle with the **learning curve** of Qualified, particularly regarding usability and intuitiveness in various areas. - Users find the **missing features** in Qualified limit functionality, affecting data extraction and user experience. - Users note a **steep learning curve** for using Qualified effectively, though support helps ease the transition. - Users desire more **customization options** for graphic elements and experience-specific shortcuts to enhance user interaction. - Users find the **complexity** of routing rules and setup challenging, requiring significant time and support for mastery. #### What Are Recent G2 Reviews of Qualified? **"[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)"** **Rating:** 5.0/5.0 stars *— Johnny V.* [Read full review](https://www.g2.com/survey_responses/qualified-review-13089717) --- **"[Streamlined Lead Qualification with AI-Powered Quality Assurance](https://www.g2.com/survey_responses/qualified-review-12974330)"** **Rating:** 5.0/5.0 stars *— Vincent h.* [Read full review](https://www.g2.com/survey_responses/qualified-review-12974330) --- #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) - [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io) ### 15. [Paycom](https://www.g2.com/products/paycom/reviews) Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,622 **Who Is the Company Behind Paycom?** - **Seller:** [Paycom](https://www.g2.com/sellers/paycom) - **Company Website:** https://www.paycom.com/ - **Year Founded:** 1998 - **HQ Location:** Oklahoma City, OK - **Twitter:** @Paycom (33,252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (5,844 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Hospital & Health Care, Non-Profit Organization Management - **Company Size:** 18% Mid-Market, 4% Small-Business #### What Are Paycom's Pros and Cons? **Pros:** - Ease of Use (395 reviews) - Helpful (276 reviews) - Customer Support (252 reviews) - Payroll Management (242 reviews) - Simple (210 reviews) **Cons:** - Poor Customer Support (107 reviews) - Learning Curve (103 reviews) - Not Intuitive (103 reviews) - Limited Features (99 reviews) - Not User-Friendly (92 reviews) ### What Do G2 Reviewers Say About Paycom? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Paycom, finding it simple to set up and navigate for tracking hours. - Users appreciate the **user-friendly technology** of Paycom, making payroll processing and time tracking seamless and efficient. - Users commend the **knowledgeable and responsive customer support** of Paycom, enhancing their overall experience and satisfaction. - Users love the **streamlined payroll management** of Paycom, simplifying processes and enhancing efficiency for everyone involved. - Users find Paycom's **user-friendly technology** simplifies payroll and time tracking, increasing accuracy and reducing errors. **Cons:** - Users express disappointment with Paycom's **poor customer support** , indicating unresponsiveness and a lack of effective solutions. - Users experience a **steep learning curve** with Paycom, finding it unintuitive and frustratingly complex to navigate. - Users find the **UI unintuitive** , making navigation and task completion unnecessarily complicated and time-consuming. - Users find Paycom's **limited features** inadequate for modern needs, causing significant frustration and operational inefficiencies. - Users find Paycom **not user-friendly** , struggling with its unintuitive interface and complicated processes that hinder productivity. #### What Are Recent G2 Reviews of Paycom? **"[Efficient Payroll and HR with Beti AI, Great Integrations, and Top-Notch Support](https://www.g2.com/survey_responses/paycom-review-13043985)"** **Rating:** 4.0/5.0 stars *— Andrew H.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13043985) --- **"[Paycom Review 06.26.2026](https://www.g2.com/survey_responses/paycom-review-13036323)"** **Rating:** 4.0/5.0 stars *— Mia J.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13036323) --- ### 16. [Jira](https://www.g2.com/products/jira/reviews) Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together.  **Average Rating:** 4.3/5.0 **Total Reviews:** 7,537 **Who Is the Company Behind Jira?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 33% Enterprise #### What Are Jira's Pros and Cons? **Pros:** - Ease of Use (1157 reviews) - Project Management (857 reviews) - Task Tracking (801 reviews) - Features (724 reviews) - Task Management (590 reviews) **Cons:** - Learning Curve (682 reviews) - Complexity (504 reviews) - Learning Difficulty (455 reviews) - Overwhelming (344 reviews) - Slow Performance (327 reviews) ### What Do G2 Reviewers Say About Jira? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Jira, finding its interface intuitive and customizable for efficient project management. - Users highlight Jira's **real-time tracking and effective collaboration** , making it essential for structured project management. - Users value the **customizable task tracking** in Jira, enhancing team efficiency and clarity in project management. - Users value the **powerful integrations** in Jira, enhancing task management and collaboration across various platforms. - Users value the **customizability and clarity** of Jira, enhancing project tracking and teamwork efficiency. **Cons:** - Users find a significant **learning curve** with Jira, as its complexity and features often confuse new users. - Users find Jira's **complexity overwhelming** , struggling with its many options and navigating through intricate processes. - Users find Jira's **steep learning curve** challenging, with a complex interface that can be disorienting for beginners. - Users find Jira to be **overwhelming** , particularly due to its steep learning curve and complex customization options. - Users experience **slow performance** with Jira, facing lag and issues during ticket transitions, especially with multiple projects. #### What Are Recent G2 Reviews of Jira? **"[Jira as the Ultimate Source of Truth for Complex Projects](https://www.g2.com/survey_responses/jira-review-13114662)"** **Rating:** 4.5/5.0 stars *— Shivam G.* [Read full review](https://www.g2.com/survey_responses/jira-review-13114662) --- **"[Powerful tool to align product teams and manage delivery at scale](https://www.g2.com/survey_responses/jira-review-13073432)"** **Rating:** 4.0/5.0 stars *— Bertrand P.* [Read full review](https://www.g2.com/survey_responses/jira-review-13073432) --- #### What Are G2 Users Discussing About Jira? - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 11 comments, 8 upvotes - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 6 comments, 4 upvotes - [What is Jira used for?](https://www.g2.com/discussions/what-is-jira-used-for) - 5 comments, 6 upvotes - [What is Jira Core used for?](https://www.g2.com/discussions/jira-core-what-is-jira-core-used-for) - 2 comments, 1 upvote - [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) - 13 comments, 4 upvotes ### 17. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,650 **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (402 reviews) - Customer Support (286 reviews) - Helpful (280 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (217 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (159 reviews) - Complexity (139 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. **Cons:** - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)"** **Rating:** 4.0/5.0 stars *— Abdallah M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636) --- **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 18. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,260 **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,537 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (742 reviews) - Helpful (411 reviews) - Comprehensive Information (310 reviews) - Easy Access (298 reviews) - Information Accuracy (283 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (134 reviews) - Inefficient Searching (132 reviews) - Organizational Challenges (109 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. **Cons:** - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 19. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,485 **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 29% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. **Cons:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. #### What Are Recent G2 Reviews of SOCi? **"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"** **Rating:** 5.0/5.0 stars *— Freyen Jafeth F.* [Read full review](https://www.g2.com/survey_responses/soci-review-11750099) --- **"[Easy Multi-Platform Scheduling at Scale with Top-Notch Support](https://www.g2.com/survey_responses/soci-review-13078919)"** **Rating:** 5.0/5.0 stars *— Brennen W.* [Read full review](https://www.g2.com/survey_responses/soci-review-13078919) --- ### 20. [Synthflow](https://www.g2.com/products/synthflow/reviews) Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,010 **Who Is the Company Behind Synthflow?** - **Seller:** [ AgentFlow AI GmbH](https://www.g2.com/sellers/agentflow-ai-gmbh) - **Company Website:** https://synthflow.ai/pricing - **Year Founded:** 2023 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/synthflowai/ (70 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are Synthflow's Pros and Cons? **Pros:** - Ease of Use (364 reviews) - Setup Ease (148 reviews) - Easy Integrations (143 reviews) - Integrations (140 reviews) - Easy Setup (112 reviews) **Cons:** - Expensive (145 reviews) - Cost Limitations (97 reviews) - Learning Curve (59 reviews) - Missing Features (38 reviews) - Limited Customization (36 reviews) ### What Do G2 Reviewers Say About Synthflow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Synthflow, finding it intuitive for quick deployment and integration. - Users find the **easy setup** of Synthflow intuitive, making it quick to start and powerfully effective. - Users love the **easy integrations** with platforms like Make.com and Zapier, enhancing overall functionality and user experience. - Users value the **easy integrations** with platforms like Make.com and Zapier, enhancing their overall experience. - Users love the **easy setup** of Synthflow, appreciating its intuitive design for quick deployment and integration. **Cons:** - Users find the **pricing steep** for Synthflow, with no suitable middle option between plans. - Users find the **cost limitations** of Synthflow restrictive, impacting their ability to fully evaluate the service. - Users find the **steep learning curve** of Synthflow challenging, particularly due to frequent UI changes and navigation difficulties. - Users are frustrated by the **missing features** in Synthflow, impacting usability and increasing the learning curve. - Users find the **limited customization options** challenging for beginners and complex workflows, hindering their experience. #### What Are Recent G2 Reviews of Synthflow? **"[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)"** **Rating:** 5.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12621357) --- **"[Effortless AI Voice Agents for Scalable Phone-Based Customer Interactions](https://www.g2.com/survey_responses/synthflow-review-12204291)"** **Rating:** 5.0/5.0 stars *— Jose Manuel G.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12204291) --- ### 21. [Deel HR](https://www.g2.com/products/deel-hr/reviews) Deel HR is a global HRIS/HCM solution that helps companies manage people, compliance and HR processes across countries It runs core HR operations, onboarding, employee files, approvals, policies, time off, and documents, and layers on modular tools for talent, performance, compensation and planning. Built-in global data and AI help teams automate busywork, draft content, and turn people data into better decisions. Key capabilities and value: - HRIS that centralizes employee data and automates routine tasks to reduce manual work - Engage: reviews, goals, learning and surveys that live in the same system as HR data - Compensation and planning: salary insights, benchmarking and costed headcount planning tied to real payroll data - Global-first design: support for every worker type and local rules across 150+ countries- - AI and automation: automate tasks with workflows that give HR teams 97hours back per month. AI gets you answers about global compliance, salary data. You can even hire AI Agents to help complete actions like plan headcount, aid with offboarding, or check for time of conflicts. Deel HR is aimed at people leaders who want a single, connected system that grows with the business. The product reduces risk, improves HR efficiency, and provides clearer, country-aware reports for leaders planning hiring, pay and performance **Average Rating:** 4.8/5.0 **Total Reviews:** 1,302 **Who Is the Company Behind Deel HR?** - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** https://www.deel.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel (30,540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Contractor, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 43% Mid-Market #### What Are Deel HR's Pros and Cons? **Pros:** - Ease of Use (862 reviews) - Simple (427 reviews) - Helpful (364 reviews) - Intuitive (356 reviews) - Convenience (355 reviews) **Cons:** - High Fees (129 reviews) - Expensive (115 reviews) - Payment Issues (104 reviews) - Slow Loading (103 reviews) - Slow Performance (101 reviews) ### What Do G2 Reviewers Say About Deel HR? *AI-generated summary from verified user reviews* **Pros:** - Users find Deel HR to have a **user-friendly interface** , making tasks like time tracking and invoicing effortless. - Users appreciate the **intuitive navigation** of Deel HR, finding it easy to track time and manage invoices. - Users value the **helpful time-tracking features** and intuitive design of Deel HR, enhancing their overall experience. - Users find Deel HR to be extremely **intuitive and easy to use** , enhancing their overall experience with seamless onboarding. - Users appreciate the **convenience** of Deel HR, facilitating project tracking and timely salary payments effortlessly. **Cons:** - Users find the **high fees** for transfers and withdrawals with Deel HR to be a significant drawback. - Users find Deel HR's **transfer fees expensive** , especially for common withdrawal methods like bank transfers and PayPal. - Users experience **payment issues** with Deel HR, citing slow international transfers and high fees for various withdrawal methods. - Users experience **slow loading** times, leading to frustration with document uploads and response delays. - Users experience **slow performance** with Deel HR, facing delays in loading and transferring amounts that frustrate the process. #### What Are Recent G2 Reviews of Deel HR? **"[Transparent, Reliable Payroll With Clear Fee Breakdowns](https://www.g2.com/survey_responses/deel-hr-review-12722827)"** **Rating:** 4.0/5.0 stars *— Santiago N.* [Read full review](https://www.g2.com/survey_responses/deel-hr-review-12722827) --- **"[User-Friendly Platform with Fast, Trackable Payments](https://www.g2.com/survey_responses/deel-hr-review-12683686)"** **Rating:** 5.0/5.0 stars *— Carmen M.* [Read full review](https://www.g2.com/survey_responses/deel-hr-review-12683686) --- ### 22. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,467 **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (144 reviews) - Features (103 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Intuitive (62 reviews) **Cons:** - Limited Features (58 reviews) - Missing Features (55 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. **Cons:** - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 23. [Asana](https://www.g2.com/products/asana/reviews) Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,239 **Who Is the Company Behind Asana?** - **Seller:** [Asana](https://www.g2.com/sellers/asana) - **Company Website:** https://asana.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @Asana (119,913 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,369 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Owner - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Asana's Pros and Cons? **Pros:** - Ease of Use (1382 reviews) - Task Management (1379 reviews) - Project Management (1248 reviews) - Team Collaboration (1113 reviews) - Task Tracking (1027 reviews) **Cons:** - Missing Features (562 reviews) - Learning Curve (555 reviews) - Limited Features (498 reviews) - Not Intuitive (360 reviews) - Task Management (351 reviews) ### What Do G2 Reviewers Say About Asana? *AI-generated summary from verified user reviews* **Pros:** - Users find Asana to have a **user-friendly interface** that enhances collaboration and simplifies task management effectively. - Users appreciate **effective task management** with Asana, enhancing collaboration and helping avoid burnout in daily activities. - Users appreciate the **workflow features** of Asana, finding it user-friendly and effective for project management and team collaboration. - Users value the **effective team collaboration** features of Asana, enhancing project connections and overall workflow management. - Users value the **user-friendly task tracking** in Asana, which simplifies managing deadlines and enhances overall productivity. **Cons:** - Users express frustration over the **missing features** like time tracking and duplicating rules within projects. - Users find the **learning curve steep** due to unclear guidelines and complex functionalities, hindering effective use. - Users feel that Asana has **limited features** available without a costly upgrade and a tough learning curve. - Users find the **UI not intuitive** , making navigation and task management more cumbersome than necessary. - Users find the **search functionality lacking** , making it difficult to efficiently locate projects and tasks. #### What Are Recent G2 Reviews of Asana? **"[Asana Keeps Me Organized—Fast, Fair-Priced, and Great Support](https://www.g2.com/survey_responses/asana-review-13108618)"** **Rating:** 5.0/5.0 stars *— Sarah M.* [Read full review](https://www.g2.com/survey_responses/asana-review-13108618) --- **"[Seamless Project Management and Team Alignment](https://www.g2.com/survey_responses/asana-review-13096463)"** **Rating:** 5.0/5.0 stars *— Ish M.* [Read full review](https://www.g2.com/survey_responses/asana-review-13096463) --- #### What Are G2 Users Discussing About Asana? - [How does Asana help organizations track OKRs and strategic goals?](https://www.g2.com/discussions/how-does-asana-help-organizations-track-okrs-and-strategic-goals) - 1 comment, 2 upvotes - [What apps and tools does Asana integrate with?](https://www.g2.com/discussions/what-apps-and-tools-does-asana-integrate-with) - 1 comment, 2 upvotes - [How does Asana use AI to help teams manage work?](https://www.g2.com/discussions/how-does-asana-use-ai-to-help-teams-manage-work) - 1 comment, 2 upvotes - [What makes Asana different from other project management and work management tools?](https://www.g2.com/discussions/what-makes-asana-different-from-other-project-management-and-work-management-tools) - 1 comment, 2 upvotes - [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) - 13 comments, 18 upvotes ### 24. [Box](https://www.g2.com/products/box/reviews) Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity **Average Rating:** 4.2/5.0 **Total Reviews:** 5,036 **Who Is the Company Behind Box?** - **Seller:** [Box](https://www.g2.com/sellers/box) - **Company Website:** https://cloud.app.box.com - **Year Founded:** 1998 - **HQ Location:** Redwood City, CA - **Twitter:** @Box (78,537 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/box/ (4,311 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Consultant - **Top Industries:** Higher Education, Information Technology and Services - **Company Size:** 41% Enterprise, 32% Mid-Market #### What Are Box's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Security (57 reviews) - Sharing (54 reviews) - Easy Sharing (50 reviews) - Seamless Integration (47 reviews) **Cons:** - Slow Performance (30 reviews) - Expensive (27 reviews) - Storage Limitations (20 reviews) - Lacking Features (17 reviews) - Performance Issues (17 reviews) ### What Do G2 Reviewers Say About Box? *AI-generated summary from verified user reviews* **Pros:** - Users find Box extremely **easy to use** , appreciating its intuitive design and minimal training requirements. - Users value the **robust security measures** of Box, ensuring safe storage and sharing of sensitive documents seamlessly. - Users love the **simplicity of sharing and collaborating** with Box, enhancing productivity and peace of mind in managing files. - Users appreciate the **easy sharing** capabilities of Box, enabling secure, organized collaboration from any device. - Users value the **seamless integration** of Box, enhancing collaboration and simplifying file management across platforms. **Cons:** - Users often experience **slow performance** with Box, especially during file syncing and mobile app usage. - Users feel that Box is **expensive** , especially for smaller teams compared to other storage options available. - Users find the **storage limitations** of Box frustrating, particularly due to costs and inadequate organizing options. - Users find Box **lacking advanced features** , making it challenging for newcomers to utilize its capabilities effectively. - Users report **performance issues** with Box, including slow uploads, downloads, and syncing that hinder productivity. #### What Are Recent G2 Reviews of Box? **"[Box Helps Us Manage and Share Business Documents Securely Across Teams](https://www.g2.com/survey_responses/box-review-12922941)"** **Rating:** 5.0/5.0 stars *— Shibu K.* [Read full review](https://www.g2.com/survey_responses/box-review-12922941) --- **"[Secure, Well-Managed Document Storage with Smooth Microsoft 365 and Google Workspace Integration](https://www.g2.com/survey_responses/box-review-12910432)"** **Rating:** 4.5/5.0 stars *— Nicole R.* [Read full review](https://www.g2.com/survey_responses/box-review-12910432) --- #### What Are G2 Users Discussing About Box? - [How does Box facilitate secure and efficient cloud-based collaboration for teams?](https://www.g2.com/discussions/how-does-box-facilitate-secure-and-efficient-cloud-based-collaboration-for-teams) - 1 comment - [How is Box being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-box-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Box used for?](https://www.g2.com/discussions/what-is-box-used-for) - 1 comment - [Is Box A document management system?](https://www.g2.com/discussions/is-box-a-document-management-system) - 1 comment, 2 upvotes - [Is Box A SaaS?](https://www.g2.com/discussions/is-box-a-saas) - 2 comments ### 25. [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue. **Average Rating:** 4.0/5.0 **Total Reviews:** 4,386 **Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 47% Mid-Market, 28% Small-Business #### What Are Agentforce Marketing (formerly Salesforce Marketing Cloud)'s Pros and Cons? **Pros:** - Ease of Use (333 reviews) - Automation (191 reviews) - Integrations (180 reviews) - Email Marketing (167 reviews) - Features (162 reviews) **Cons:** - Learning Curve (209 reviews) - Steep Learning Curve (152 reviews) - Complexity (139 reviews) - Expensive (130 reviews) - Complex Usage (111 reviews) ### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Agentforce Marketing, enabling streamlined automation and flexible email personalization effortlessly. - Users appreciate the **robust automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement seamlessly. - Users highlight the **seamless integrations** with various messaging channels, enhancing mobile engagement and user experience. - Users admire the **powerful automation and customization** tools in Agentforce Marketing, enhancing personalized email marketing campaigns. - Users value the **powerful features and user-friendly design** of Agentforce Marketing for managing sales and customer data. **Cons:** - Users find the **learning curve steep** , needing more time and effort to effectively use Agentforce Marketing. - Users face a **steep learning curve** with Agentforce Marketing, necessitating significant time and effort to master. - Users find the **complexity** of Agentforce Marketing challenging, especially for those without prior technical experience. - Users find the **product expensive** , especially compared to cheaper alternatives available in the market. - Users find the **complex usage** of Agentforce Marketing challenging, especially with setup, navigation, and required SQL knowledge. #### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)? **"[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)"** **Rating:** 5.0/5.0 stars *— Sadi H.* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861) --- **"[Centralized, Automated Customer Engagement with Powerful Targeting](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617) --- #### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)? - [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments - [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments - [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments - [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments - [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments ## What Is AI Agents? [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)