# Best AI Agents For Business Operations with Text Capabilities - Page 2

## How Many AI Agents For Business Operations Products Does G2 Track?

**Total Products under this Category:** 1,606

### Category Stats (Aug 2026)

- **Average Rating:** 4.58/5 (↓0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank AI Agents For Business Operations Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 174,700+ Authentic Reviews
- 1,606+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Agents For Business Operations
 ![G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents-for-business-operations/grids.png?focus%5B%5D=82623&focus%5B%5D=1371397&focus%5B%5D=1594735&focus%5B%5D=25675&focus%5B%5D=1408919&focus%5B%5D=90225&focus%5B%5D=39215&focus%5B%5D=1386425)

Highlighted products: Notion, Retell AI, Microsoft Copilot, ClickUp, ServiceNow AI Agents, Qualified, SOCi, and Synthflow.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=retell-ai&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=clickup&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=qualified&focus%5B%5D=soci&focus%5B%5D=synthflow)

**Sponsored**

### Linear

Linear is the product development system for teams and agents. Purpose-built for planning and building products, and designed for the AI era. Linear powers more than 40,000 organizations, from ambitious startups to major enterprises and Fortune 20 companies, including OpenAI, Ramp, Cash App, Coinbase, Cursor, and Oscar Health.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2437&secure%5Bchosen_at%5D=2026-08-14T03%3A18%3A27Z&secure%5Bdisplayable_resource_id%5D=2437&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2437&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1196243&secure%5Bresource_id%5D=2437&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents-for-business-operations%2Ff%2Ftext%3Ffilters%255B%2BInput%255D%255B%255D%3D603%26page%3D2&secure%5Btoken%5D=33fc1dd4ae668481a01009c8d5260281d366b8caba77dfac24adcc61460e91eb&secure%5Burl%5D=https%3A%2F%2Flinear.app%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2_paid_clicks&secure%5Burl_type%5D=custom_url)

### [Percept.AI](https://www.g2.com/products/percept-ai/reviews)

Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable, exceptional experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Percept.AI?

- **Personalization:** 10.0/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.3/10 (Category avg: 8.9/10)
- **Route To Human:** 6.7/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Percept.AI?

- **Seller:** [Percept.AI](https://www.g2.com/sellers/percept-ai)
- **Year Founded:** 2017
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e5baf07c62410921935a6e823a6bc9e554045d6d2cdf76f0a76a7bf58a1ff1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6652394&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Percept.AI?

**["An AI made for an integrated support automation"](https://www.g2.com/survey_responses/percept-ai-review-8845734)**

**Rating:** 5.0/5.0 stars

_— Vince M._

[Read full review](https://www.g2.com/survey_responses/percept-ai-review-8845734)

**["Avoid repetitive request and be more productive"](https://www.g2.com/survey_responses/percept-ai-review-8922333)**

**Rating:** 4.5/5.0 stars

_— Kanan T._

[Read full review](https://www.g2.com/survey_responses/percept-ai-review-8922333)

### [Haptik](https://www.g2.com/products/haptik/reviews)

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Haptik?

- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.2/10 (Category avg: 8.9/10)
- **Route To Human:** 8.3/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Haptik?

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik  
5,970 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 50% Medium, 29% Large

#### What Do G2 Reviewers Say About Haptik?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device.
- Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience.
- Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs.
- Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency.
- Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively.

##### Cons

- Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations.
- Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions.
- Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality.
- Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik.
- Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency.

#### What Are Recent G2 Reviews of Haptik?

**["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/haptik-review-13197589)

**["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/haptik-review-11459884)

#### What Are G2 Users Discussing About Haptik?

- [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for)

### [Kenyt](https://www.g2.com/products/kenyt/reviews)

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Kenyt?

- **Personalization:** 9.5/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.7/10 (Category avg: 8.9/10)
- **Route To Human:** 9.2/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Kenyt?

- **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84b67e1048f101d7c6047351951f53eb36519f065fdc44b0a0876f585436d8eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkenytai&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Medium, 33% Small

#### What Do G2 Reviewers Say About Kenyt?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Kenyt's **exceptional customer support** , highlighting quick response times and outstanding service quality.
- Users commend Kenyt for its **exceptional efficiency** , streamlining HR tasks and improving overall business processes.
- Users value the **outstanding integration capabilities** of Kenyt, enhancing business flexibility and efficiency for growth.
- Users value the **business growth capabilities** of Kenyt, enhancing market reach and improving lead generation strategies.
- Users praise the **customization and flexibility** of Kenyt, making it an outstanding tool for business growth.

##### Cons

- Users are disappointed by the **limited analytics** provided by Kenyt, lacking essential Google integrations for effective marketing.
- Users are disappointed by the lack of **Google integration and collaboration analytics** features in Kenyt.
- Users find the **limited features** of Kenyt lacking essential Google integration and analytics capabilities.
- Users experience **slow loading** , causing frustration and delays when using the Kenyt product.

#### What Are Recent G2 Reviews of Kenyt?

**["Impressive AI tool with various functioning"](https://www.g2.com/survey_responses/kenyt-review-9707998)**

**Rating:** 4.5/5.0 stars

_— Vrushti L._

[Read full review](https://www.g2.com/survey_responses/kenyt-review-9707998)

**["Best software for engagement and quick chats"](https://www.g2.com/survey_responses/kenyt-review-11460243)**

**Rating:** 5.0/5.0 stars

_— Aaron J._

[Read full review](https://www.g2.com/survey_responses/kenyt-review-11460243)

#### What Are G2 Users Discussing About Kenyt?

- [What is Kenyt used for?](https://www.g2.com/discussions/what-is-kenyt-used-for)

### [Verint Intelligent Virtual Assistant](https://www.g2.com/products/verint-intelligent-virtual-assistant/reviews)

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

**Average Rating:** 4.4/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Verint Intelligent Virtual Assistant?

- **Personalization:** 7.2/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.2/10 (Category avg: 8.9/10)
- **Route To Human:** 6.7/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Verint Intelligent Virtual Assistant?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 64% Large, 18% Medium

#### What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional support** from Verint in enhancing the customer experience with easy bot building and NLU capabilities.
- Users value the **excellent customer support** from Verint, enhancing their experience with innovative ideas and seamless bot integration.
- Users praise the **ease of use** of the Verint Intelligent Virtual Assistant, highlighting excellent support for enhancements.
- Users value the **easy integrations** and strong support from the Verint team for enhancing customer experience.
- Users value the **supportive team** behind Verint Intelligent Virtual Assistant, enabling tailored enhancements for improved engagement.

##### Cons

- Users express frustration over **access limitations** due to extra fees for NLU and inadequate Salesforce integration.
- Users report **limitations in AI capabilities** with Verint Intelligent Virtual Assistant, affecting build flexibility and real-time performance.
- Users report **connectivity issues** with Verint Intelligent Virtual Assistant, limiting real-time performance and complicating bot functionality.
- Users are concerned about the **extra costs for NLU adds** , limiting control over the bot's capabilities.
- Users find the **costly NLU add-ons** frustrating, preferring more integrated solutions without extra expenses.

#### What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant?

**["Enterprise-Ready IVA That Streamlines Voice and Digital Customer Interactions"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13262948)**

**Rating:** 4.5/5.0 stars

_— Joseph S._

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13262948)

**["Automates Customer Support with a Natural, Conversational Experience"](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13236691)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/verint-intelligent-virtual-assistant-review-13236691)

#### What Are G2 Users Discussing About Verint Intelligent Virtual Assistant?

- [What is Verint Intelligent Virtual Assistant used for?](https://www.g2.com/discussions/what-is-verint-intelligent-virtual-assistant-used-for) - 1 comment

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate yellow.ai?

- **Personalization:** 8.5/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.3/10 (Category avg: 8.9/10)
- **Route To Human:** 8.6/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
850 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [Netomi](https://www.g2.com/products/netomi/reviews)

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Netomi?

- **Personalization:** 9.2/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.6/10 (Category avg: 8.9/10)
- **Route To Human:** 8.8/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Netomi?

- **Seller:** [Netomi](https://www.g2.com/sellers/netomi)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @netomi\_official  
602 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fc9f7629c92e00a6a3fe8acf408ba323412a298c8523d830da614822a385f91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetomi&secure%5Burl_type%5D=linkedin_company_website)  
287 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Medium, 38% Small

#### What Are Recent G2 Reviews of Netomi?

**["You're well taken cared of - or we're just lucky with the CSM"](https://www.g2.com/survey_responses/netomi-review-10025286)**

**Rating:** 5.0/5.0 stars

_— Richard Kyle O._

[Read full review](https://www.g2.com/survey_responses/netomi-review-10025286)

**["An amazing service!"](https://www.g2.com/survey_responses/netomi-review-6747650)**

**Rating:** 5.0/5.0 stars

_— Brian G._

[Read full review](https://www.g2.com/survey_responses/netomi-review-6747650)

#### What Are G2 Users Discussing About Netomi?

- [What is Netomi used for?](https://www.g2.com/discussions/what-is-netomi-used-for) - 1 upvote

### [ViaSay](https://www.g2.com/products/viasay/reviews)

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate ViaSay?

- **Personalization:** 9.2/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.9/10 (Category avg: 8.9/10)
- **Route To Human:** 8.8/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ViaSay?

- **Seller:** [ViaSay](https://www.g2.com/sellers/viasay)
- **Year Founded:** 2016
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Mindsay\_ai  
1,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About ViaSay?

_AI-generated summary from verified user reviews_

##### Pros

- Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance.
- Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides.
- Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system.
- Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager.
- Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use.

##### Cons

- Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges.
- Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements.
- Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly.
- Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements.

#### What Are Recent G2 Reviews of ViaSay?

**["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)**

**Rating:** 4.5/5.0 stars

_— Elien D._

[Read full review](https://www.g2.com/survey_responses/viasay-review-7897968)

**["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)**

**Rating:** 5.0/5.0 stars

_— María Dolores L._

[Read full review](https://www.g2.com/survey_responses/viasay-review-5190384)

#### What Are G2 Users Discussing About ViaSay?

- [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for)

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Below are the top-rated AI Agents For Business Operations with Text capabilities, as verified by G2’s Research team. Real users have identified Text as an important function of AI Agents For Business Operations. Compare different products that offer this feature so you can decide which is best for your business needs.

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